AgaMatrix WaveSense JAZZ Owner's Manual page 29

on retesting, consult your healthcare professional.
[2] Retest where it is closer to a room temperature of 21 °C to
24 °C (70 °F to 75 °F).
Error 5:
The meter was unable to produce a reliable result.
[1] This may be caused by a non-blood sample, or a combina-
tion of high glucose and other medical conditions.
[2] If this error code persists on retesting, consult your health-
care professional.
Error 6:
The test strip has taken too long to generate a signal.
[1] This may be caused by a combination of cold operating
temperature and high haematocrit levels. Retest in a warmer
location.
[2] If this error code persists on retesting, consult your
healthcare professional.
Error 7:
Meter problems have occurred that are beyond your
control.
Contact Customer Care for assistance.
Temp Icon:
Test was performed outside the system operating
temperature range of 10 °C to 40 °C (50 °F to 104 °F).
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8100-02301 Rev G Artwork, Guide, Owners, mmol/L, AgaMatrix, WaveSense Jazz SEC, UK
Move to an area with an ambient temperature of 10 °C to 40 °C
(50 °F to 104 °F). Wait for the meter and test strips to reach the
new temperature (usually 10-20 minutes) and retest.
Battery Icon:
Battery #2 has died during test.
Replace battery #2 immediately before retesting.
Troubleshooting Situation #1: Meter does not enter the test
mode after inserting an AgaMatrix WaveSense JAZZ Test Strip.
[1] CAUSE: The batteries have insufficient power.
ACTION: Replace the batteries, set time and date, and test.
[2] CAUSE: The batteries are installed incorrectly or there are
no batteries in the meter.
ACTION: Check that both batteries are installed correctly,
with the positive (+) sign facing up towards you.
[3] CAUSE: AgaMatrix WaveSense JAZZ Test Strip has been
inserted upside down, wrong end in, or incompletely inserted
into the meter.
ACTION: Insert the AgaMatrix WaveSense JAZZ Test Strip with
the black side up and the contact bars of the test strip in the
meter. Ensure that the test strip is fully inserted.
[4] CAUSE: Defective meter or defective AgaMatrix
WaveSense JAZZ Test Strips.
ACTION: Call customer care.
[5] CAUSE: Blood or foreign objects introduced into the
AgaMatrix WaveSense JAZZ Meter test strip port.
ACTION: Please refer to chapter 22. If problem persists, call
customer care and have the meter serial number available
(located on back of the meter).
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