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Page 18 - Transfer, Park & Hold Calls
Holding Calls
INDeX 9.1 2010 User Guide
Only the extension that holds a call can retrieve it unless they
transfer the call. When you hold a call, the caller may hear music (if
installed on your system). You can only hold one call at a time.
To hold a call:
1. Press HOLD.
2. If you now press ANSWER RELEASE or replace the handset, the
system parks the call (see page 17).
3. Retrieve the call by pressing HOLD again or while holding the call,
make another call (enquiry call) and:
• To switch between calls, press HOLD.
• To transfer the held call, press ANSWER RELEASE.
• To conference the calls, press FEATURE, 5 (see page 13).
To transfer a call using hold:
1. Press HOLD to hold your current call (do not press ANSWER
RELEASE or replace the handset as this parks the call, to then
retrieve it you must press FEATURE, 7, #).
2. Press the extension to which you want to transfer the call.
3. For an announced transfer, wait for the call to be answered.
• If okay to transfer the call, press ANSWER RELEASE to
transfer the call.
• If unanswered or not okay to transfer the caller, press HOLD to
retrieve the first call.
4. For an unannounced transfer, press ANSWER RELEASE
immediately (even if you hear ringing or busy tone).
38DHB0002UKCK - Issue 4 (07/00)
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