Lucent Technologies Index User Manual
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Lucent Technologies Index User Manual

Lucent Technologies Index User Manual

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  • Page 1         ...

  • Page 2: Table Of Contents

    Answering Calls ............12 Transfer, Park & Hold Calls ........13 Diverting Calls............15 Other Features............17 Voice Manager............19 Good Phone Usage ..........21 Glossary..............22 Index ................. 23 INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000...

  • Page 3: Introduction

    This guide covers the use of standard telephones on the INDeX telephone system operating under Software Release level 9.0. Your System Manager will be able to tell which software release your INDeX is using. The term 'standard telephones' means normal domestic telephones (and similar devices such as fax and answer machines).

  • Page 4: Telephone Features

    MF phones use either Time Break Recall (TBR) or Earth Recall (ER). For an MF phone's RECALL key to work on the INDeX system, it must use TBR. Refer to the phone manufacturer's instructions to see how to set it to TBR.

  • Page 5: Telephone Features

    Since it is your phone that generates the audible dialling tones, the system's dialling timeout does not affect calls connected through the system to services that need to hear additional MF tones (e.g. voice mail systems, BT star services, etc). 38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide...

  • Page 6: Making Calls

    5. To end the call replace the handset. To redial last external number used: 1. Lift the handset and dial # to repeat the last external number used (including speed dials). INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000...
  • Page 7 5. To end the call, replace the handset. Making a Page Call Page Call - Alias: You can page any free INDeX 20 series phone or turret or group of such - Broadcast phones. They hear the call without doing anything though you cannot hear - Zone paging.

  • Page 8: Speed Dials, Pin's & Account Codes

    Continuous tone: Passcode wrong, replace handset. Or Three soft-tones: Number already set, dial to cancel. Or Single soft tone: No number set, dial a number and #. Then replace the handset to finish. INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000...
  • Page 9 2. Repeated single pip: Dial your PIN code. If you make a mistake, dial and dial the number again. You will hear either:- - Continuous tone: Code not recognised, end the call. - Silence: Code accepted, continue the call as normal. 38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide...

  • Page 10: Busy Or Unanswered

    The system can store you extension number as a message for another extension to call you. If that extension has a message lamp, the system also lights the lamp (supported on all INDeX phones plus some standard telephones). If your call was diverted, the message goes to the extension from which you were diverted.

  • Page 11: Busy Or Unanswered

    If the extension you call is busy, you can 'camp on' and wait. This flashes the Wait on busy. lamp on the busy extension if it is an INDeX phone. If it is an INDeX display phone, the display shows your name and number. While camped on, you cannot make or receive any other calls.

  • Page 12: Answering Calls

    No pickup group set. Dial a group number and then dial #. Or - Continuous tone: Invalid number, replace the handset. Or - Broken dial tone: Number okay, replace the handset. INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000...

  • Page 13: Transfer, Park & Hold Calls

    4. If answered, ask if they wish to accept the transfer. 5. If okay to transfer the call, replace the handset. 6. If not okay to transfer the caller, dial RECALL to retrieve the held call. 38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide...
  • Page 14 3. Retrieve the call by dialling RECALL again or while holding the call, make another call (enquiry call) and either: – To switch between calls, dial RECALL. – To transfer the held call, replace the handset. INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000...

  • Page 15: Diverting Calls

    1. Lift the handset and immediately dial 0. You will hear either: - Broken dial tone: Dial 60 (no calls on) or 61 (no calls off). -. Broken dial tone: Replace the handset to finish. 38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide...
  • Page 16 Switching a Divert Off A divert is switched off by cancelling the stored divert number. To do this, follow the process for setting a divert and press to clear any stored number. INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000...

  • Page 17: Other Features

    F.Scott Fitzgerald 1945. To exit a conference: 1. Replace the handset. This does not affect any other callers involved in the conference. 38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide...

  • Page 18: Other Features

    Lift the handset and dial *8hhmm# where hhmm is the time in 24-hour clock format. – To clear an alarm before it occurs: Lift the handset and dial *8*#. INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000...

  • Page 19: Voice Manager

    – Day Alert Number: Dial 3. During day service, the Voice Manager rings this number if you have new messages. This is not used if you set a message light number. 38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide...

  • Page 20: Voice Manager

    – To redirect the message to another mailbox: Dial 1. – To record a reply in the senders mailbox: Dial 2. – To call the sender: Dial 3. – To finish actioning the message: Dial . INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000...

  • Page 21: Good Phone Usage

    Yorker Magazine 1937. – If cut-off, call back as soon as possible. – If the extension diverts to Voice Mail, leave a message. Do not hold for the operator unless urgent. 38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide...

  • Page 22: Glossary

    A group of phones within which you can pickup and tenancies are not normally allowed. Each tenancy sub- answer calls ringing at any of the other member divides into areas. extensions. INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000...

  • Page 23: Index

    Wait on busy......11 "So essential did I consider an Index to be to every book, that I proposed to bring a Bill into parliament to deprive an author who publishes a book without an Index of the privilege of copyright ; and, moreover, to subject him, for his offence, to a pecuniary penalty"...
  • Page 24 The publication of information in this document does not imply freedom from patent or other protective rights of Lucent Technologies, or others. All trademarks acknowledged. INDeX is a registered trademark of Lucent Technologies.

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