Lucent Technologies 6400 Series User Manual
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Lucent Technologies 6400 Series User Manual

Lucent Technologies 6400 Series User Manual

Multi-line telephones
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6400 Series Multi-line Telephones
User's Guide
Co n ten ts
6400 Series Multi-line Telephones . . . . . . . . . . . . . . . . . . . 1
Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Three Feature Menu Screens. . . . . . . . . . . . . . . . . . . . . 5
Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
(an Example) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . 14
Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 36
Installing the Designation Card . . . . . . . . . . . . . . . . . . . 38
Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 39
Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 40
555-230-739
Comcode108138801
Issue 2
September 1997

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  • Page 1: Table Of Contents

    Co n ten ts 6400 Series Multi-line Telephones ....1 Headsets ........3 Headpieces .
  • Page 2 Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Product administration to prevent...
  • Page 3 IMPORTANT USER SAFETY INSTRUCTIONS The most careful attention has been devoted to quality standards in the manufacture of your new telephone. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too. Please read carefully the helpful tips listed below and on the next page. These suggestions will enable you to take full advantage of your new voice terminal.

  • Page 4: Save These Instructions

    • Never push objects of any kind into the equipment through housing slots since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone.

  • Page 5: 6400 Series Multi-Line Telephones

    The 6424D Plus Telephone — This telephone has 24 call appearance/ feature buttons, a 2-line by 24-character display, and a two-way speakerphone. Familiarize yourself with your 6400 Series multi-line telephone, shown in Figure 1 and described on the next page. Menu...
  • Page 6 For more information on the softkey and softkey features, see “Using the Softkeys” later in this guide. 3) Display control buttons — These four buttons on the 6400 Series multi-line telephones are labeled Menu, Exit, Prev, and Next. For a description of their uses, see “Using the Softkeys”...

  • Page 7: Headsets

    In most cases, you must lift the handset (go off-hook) before you can use a feature. Headsets Headsets for 6400 Series telephones allow one-touch hands-free operation. To answer a call, press (if administered on your telephone). Press the Headset button again to disconnect.

  • Page 8: Headpieces

    M10L-8400 plugged into the Handset jack. The M10L-8400 (Comcode: 407639715; PEC: 3122-022) is the only headset adapter for the Handset jack that should be used for the 6400 Series telephones.For more information, see the Whisper Page instructions in the Voice Features section.

  • Page 9: Using The Softkeys

    Using the Softkeys If you are using a multi-line telephone with a display, the following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the four unlabeled round keys located directly below the display.
  • Page 10 The second line on each softkey feature menu screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown on the previous page, you can access the System Directory by pressing the softkey below Dir (the System Directory feature).

  • Page 11: Other Softkey Features That May Be On

    Other Softkey Features That May Be On Your Display Figure 4 on the previous page shows the 12 default softkey features, those features that can be accessed with the softkeys when the 6400 Series telephone is initially installed. However, the system manager may substitute other softkey features in their place.

  • Page 12: Using The Softkeys To Activate A Feature

    Using the Softkeys to Activate a Feature (an Example) Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a priority ring. You can activate this feature with the softkeys in the following way: To access a feature with the softkeys (Priority Calling is used in this example)

  • Page 13: Call-Handling Features

    Call-Handling Features Conference The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call (for a total of six parties) 1. Press [dial tone] Conf Present call is put on hold; you are given a new call appearance. 2.
  • Page 14 Hold (continued) To return to the held call 1. Press the call appearance button of the held call. Redial The Redial (or Last Number Dialed) feature automatically redials the last extension or outside number you dialed. To redial the last number that you dialed 1.
  • Page 15 Speaker (Listen-Only) and Group Listen (continued) If you have a display, it shows the volume level: (There are eight volume levels.) ->>>>>> To turn off the speaker and return to handset 1. Pick up the handset. Speaker goes off and the red lights next to Spkr Mute off.
  • Page 16 Speakerphone The two-way built-in speakerphone allows you to place and answer calls without lifting your handset. Note: Your telephone may be set for the two-way speakerphone or for the one-way, listen-only speaker . Check with your system manager to see which of these features you can use. Note: Some locations may wish to use the speakerphone for the Group Listen feature.
  • Page 17 Speakerphone (continued) To use the Group Listen feature in which the handset and the speakerphone are active at the same time 1. While you are active on the handset, press Spkr Red light next to goes on. Spkr People in your office can hear the conversation on the speakerphone, but you must use the handset in order to speak to the other party.

  • Page 18: Getting Messages

    Transfer (continued) 2. Dial the number to which the call is to be transferred. [ringback tone] 3. Remain on the line and announce the call; if the line is busy or if there is no answer, return to the held call by pressing its call appearance button.

  • Page 19: Voice Features

    Voice Features In many of the following procedures, you can use a 2- or 3-digit code to access a feature. For that purpose, a space (________) is provided so that you can write in the appropriate code. You may also write feature codes on the Feature Access Code quick reference list on the cards in the tray located under the base of the telephone.
  • Page 20 Abbreviated Dialing (AD) (continued) 3. If you are using a telephone with a display, press the Menu button and then press the softkey below Prog. If your telephone does not have a display or if Prog is not available on your display, press the button (if administered) Program OR, Dial the AD Program access code __________.
  • Page 21 Abbreviated Dialing (AD) (continued) 3. If you are using a telephone with a display, press the Menu button and then press the softkey below Prog. If your telephone does not have a display or if Prog is not available on your display, press the button (if administered) Program OR, Dial the AD Program access code __________.
  • Page 22 Automatic Callback The Automatic Callback feature sends you a priority ring indicating a previously busy or unanswered extension you dialed is now available. To automatically place another call to an extension that was busy, did not answer, or returned call waiting ringback tone 1.
  • Page 23 Call Forwarding All Calls (continued) Note: If you have console permission, next, dial the extension number whose calls are to be forwarded; receive dial tone. 2. Dial the extension or number where calls will be sent. Note: Some telephones have restrictions on where calls can be forwarded (see your system manager).
  • Page 24 Call Park (continued) To retrieve a parked call from another extension 1. Pick up the handset or press Spkr 2. Dial the Call Park access code __________. [confirmation tone] 3. Dial the extension where the call is parked. [confirmation tone] If returning to a call parked at your telephone, dial your own extension.
  • Page 25 Internal Auto Answer The internal Auto Answer (or Hands-Free Answer on Intercom) feature allows you to answer incoming internal calls automatically, that is, without lifting the handset. This feature is intended for telephones with built-in speakerphones. To answer incoming internal calls automatically 1.
  • Page 26 Leave Word Calling (LWC) (continued) 2. Dial the extension. [confirmation tone] Message light goes on at the called telephone (if so equipped). 3. Hang up. To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber. 1.
  • Page 27 Priority Calling (continued) 2. Wait for the called party to answer. Note: If you still receive a call waiting ringback tone, wait a few minutes and try again. Self-Administration If your telephone has a display and the Self-Administration feature has been activated, you will be able to add (or to remove) the following feature buttons on your own telephone using the softkeys and the display control buttons:...
  • Page 28 Self-Administration (continued) To administer any of the above features on available buttons on your telephone 1. Press the Menu button and then the softkey below Admin. Note: The telephone must be idle; that is, there must NOT be any active or held calls. 2.
  • Page 29 Self-Administration (continued) Note: If there is already a feature programmed on that button, you see the following screen: XXXXX FEATURE ON BUTTON Replace Keep Delete if you want to replace the current feature on that button, press either of the softkeys below Replace. (The display returns to the first SELECT FEATURE screen.) If you want to keep the feature on that button, press the softkey below Keep.The display confirms the button has not been changed.
  • Page 30 Note: The M10L-8400 is the only headset adapter that should be plugged into the Handset jack on the 6400 Series telephones. If other headset adapters are used, the Whisper Page announcement may be overheard by the other person on the call.

  • Page 31: Display Features

    The time and date are set at the switch, so if there is an error, contact your system manager. Note: On initially plugging in a 6400 Series display telephone or after a power outage, it may take approximately 15 minutes before the time and date appear on the screen.
  • Page 32 Directory The Directory (display) feature allows you to search for the extension of another user in your location by keying in the user’s name at the dial pad. To search the directory for a name 1. Press the Menu button and then press the softkey below Dir OR, if Dir is not available on your display, press the button Directory...
  • Page 33 Inspect The Inspect (display) feature shows you call-related information for an incoming call when you are already active on a call. To see who is on hold while on a call 1. Press the Menu button and then press the softkey below Inspt OR, if Inspt is not available on your display, press the button (if administered).
  • Page 34 Message Retrieval (continued) To see a coworker’s messages (can be during a call with your coworker) Note: You must first be designated as a system-wide message retriever by your system manager. 1. Press the button. CvrMsgRtrv 2. Dial your coworker’s extension. 3.
  • Page 35 Stored Number/View (continued) 5. To return to the Normal (display) Mode, press the Exit button or begin again at Step 2 to see another stored number. To view the feature stored on a call appearance/feature button OR the last number you dialed OR a number stored on an AD button 1.

  • Page 36: Installation

    Installation The 6408, 6416D Plus, and 6424D Plus telephones can be either desk- mounted or wall-mounted. Use the following directions for installing any of these telephones. Figure 6 below shows the back of the 6400 Series Multi-line telephones. LINE EX MOD...

  • Page 37: Desktop Installation

    Desktop Installation Note: You may use the 6400 Series telephones without the desktop stand. In this case it is suggested that you place small round feet (included in a plastic bag in the box in which the telephone was packed) on each corner of the bottom of the telephone housing.
  • Page 38 ¾ FIGURE 7 Removing, Rotating, and Replacing the Handset Retainer 3. Place the telephone face down on a flat surface and turn the telephone face down. 4. Remove the desktop stand which is attached to the base of the telephone by tabs on the top and back of the stand. (These tabs are shown as 1 and 7 in Figure 6.
  • Page 39 FIGURE 8 Removing the Desktop Stand 5. Reverse the desktop stand so that the larger end is facing down. 6. Snap the line cord into the “LINE” jack in the bottom of the telephone and coil the excess cord in the back of the deskstand. 7.

  • Page 40: Removing The Telephone Tray

    FIGURE 9 P lacing the Telephone on the Wall Jack Mounting Studs 11. Snap the free end of the handset cord into the handset and place the handset in the cradle. Note: The handset hook you repositioned will hold the handset in place. 12.
  • Page 41 FIGURE 10 Removing the Tray from the Base of the Telephone...

  • Page 42: Installing The Designation Card

    In order to help you match the designation cards with the call appearance/feature buttons on the voice terminal, the columns of button labels are marked with the 6400 Series multi- line telephone model with which the label can be used.

  • Page 43: Tones And Their Meaning

    Tones and Their Meaning Note: The tables below describe the defaults for each ringing and feedback tone. Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system. Ringing Tones are produced by an incoming call. Ringing Tones Rings Meaning...

  • Page 44: Line And Feature Button Lights

    Feedback Tones (continued) Tones Meaning coverage One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user. dial A continuous tone; indicates dialing can begin. intercept/ An alternating high and low tone; time-out indicates a dialing error, a denial of the service requested, or a failure to...

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