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Summary of Contents for Lucent Technologies INDeX 2010
- Page 1 INDeX 9.1 2010 User Guide Lucent Technologies 38DHB0002UKCK - Issue 4 (07/00)
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Page 2: Table Of Contents
Page 2 - Contents Contents Introduction..............3 2010 Phone Features..........4 Making Calls..............6 Speed Dials ..............8 PIN and Account Codes ..........9 Busy or Unanswered ..........10 Actions During a Call..........12 Answering Calls............14 Transfer, Park & Hold Calls........17 Diverting Calls ............19 Ringer Controls ............21 Phone Settings ............23 Voice Manager ............25 Good Phone Usage...........27... -
Page 3: Introduction
Introduction – Page 3 Introduction Using This Guide This guide is for the INDeX 2010 phone used on the INDeX telephone system operating under Software Release 9.1. Your System Manager will be able to tell you which Software Release your system is operating under. -
Page 4: 2010 Phone Features
Page 4 - 2010 Phone Features 2010 Phone Features Introduction to the 2010 The diagram shows the main features of an INDeX 2010 phone. Handset Rest Tags (Beneath Handset) Lamp Speaker (Beneath Handset) Handset Keypad Microphone The system supports a wide range of other phone types for different applications and uses (see Glossary on page 28). - Page 5 2010 Phone Features – Page 5 Phone Tones & Ringing The INDeX 2010 uses various tones and ringing to indicate calls and other events. A sample of these appears below. You can alter the ringer volume, sound, switch it on/off, etc. (see page 21).
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Page 6: Making Calls
Making External Calls The system may apply call barring to some or all external numbers (see Call Barring). You can also lock your INDeX 2010 (see page 24) or bar it by wrong passcode entry (see page 23). To dial an external call: 1. -
Page 7: Making Internal Calls
Making Calls – Page 7 Making Internal Calls The method below uses normal dialling to make internal calls. To dial an internal call: 1. Dial the extension number. A triple-tone means that the extension called is diverting calls to an external number. 2. -
Page 8: Speed Dials
Page 8 - Speed Dials Speed Dials Using Speed Dials The system can store telephone numbers in speed dial stores. You can then ring those numbers by dialling the number of the speed dial store. • System speed dials: All extensions can use these, though still subject to call barring. -
Page 9: Pin And Account Codes
PIN and Account Codes – Page 9 PIN and Account Codes Forced Account Code Entry If, when making an external call, you hear three tones, then you must enter either an account or PIN code (see below) to continue. Check with your System Manager. The INDeX system checks any code against its list of codes before allowing the call. -
Page 10: Busy Or Unanswered
Page 10 - Busy or Unanswered Busy or Unanswered If Busy or Unanswered Your 2010 phone provides several methods for contacting an extension that is busy, not answering calls or set to no calls. These options work for normal, page and diverted calls. •... -
Page 11: Leaving A Message
Busy or Unanswered – Page 11 Leaving a Message If the extension you call has a message lamp, you can leave a message (see page 15). This lights that phone's lamp and stores your number for a return call. If your call is diverted, the message goes to the extension you first called. -
Page 12: Actions During A Call
Page 12 - Actions During a Call Actions During a Call General The system provides a range of actions that you can take during a call. These are in addition to the transferring, holding and parking the caller features (see page 17). Changing the Call Volume You can change the caller volume during a call. -
Page 13: Create A Conference Call
Actions During a Call – Page 13 Recall Your phone system may connect to another phone system by a fixed line (tie line). If this is the case, you may occasionally need to use a 'recall' (your System Manager will advise). To dial a recall: 1. -
Page 14: Answering Calls
Page 14 - Answering Calls Answering Calls Answering Normal Calls When calls arrive, the phone lamp gives a repeated double flash for external calls, a repeated single flash for internal calls. If on the ringer also shows the call type by a repeated single or double ring (see page 22). -
Page 15: Answering A Message
Answering Calls – Page 15 Answering a Message Other extensions can leave their number on your 2010 (see page 11). Your 2010 can store five such messages. When you have a message the 2010's lamp comes on. If your system has a Voice Manager attached, it lights the 2010's lamp when you have new voice mail (see page 26). - Page 16 Answering Other Extensions - Call Pickup You can pickup an incoming external call to any ringing extension. In addition, your INDeX 2010 can store a pickup group number (see below). You can then pick up external calls ringing any phone in the group.
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Page 17: Transfer, Park & Hold Calls
Transfer, Park & Hold Calls – Page 17 Transfer, Park & Hold Calls Using Transfer, Park & Hold After answering a call, you can hold it or transfer it. You can also make an enquiry call and then switch between calls. You can hold a call (where only you can retrieve it) or park the call (where other extensions can retrieve it). -
Page 18: Holding Calls
Page 18 - Transfer, Park & Hold Calls Holding Calls Only the extension that holds a call can retrieve it unless they transfer the call. When you hold a call, the caller may hear music (if installed on your system). You can only hold one call at a time. To hold a call: 1. -
Page 19: Diverting Calls
Diverting Calls – Page 19 Diverting Calls Using Diverts Your phone can store diverts for different situations, i.e. when busy, not answering and to divert all calls. You can divert to an extension, a or speed dial number. • Divert on busy: Calls divert when your 2010 is on a call. When set, callers cannot set a callback or camp on to your phone. -
Page 20: Forwarding Calls
Page 20 - Diverting Calls Switching a Divert Off A divert is switched off by cancelling the stored divert number. To do this, follow the process for switching a divert on (see page 19) up to step 3 where you should press and then FEATURE. -
Page 21: Ringer Controls
Ringer Controls – Page 21 Ringer Controls Changing the Ringer Volume While altering the volume, the phone rings. To change the ringer volume: 1. Without lifting the handset, press FEATURE . 2. Short-chirp: Dial 30 (ringer volume). 3. Double-tone: Dial your passcode. If you make a mistake, dial to restart entry. -
Page 22: Changing The Ringer Sound
Page 22 - Ringer Controls Changing the Ringer Sound The 2010 provides a number of different ringer sounds. While selecting the sound, the phone rings. To change the ringer sound: 1. Without lifting the handset, press FEATURE . 2. Short-chirp: Dial 31 (ringer sound). 3. -
Page 23: Phone Settings
Phone Settings – Page 23 Phone Settings The Phone Passcode If the phone gives a deep double-tone, it requires you to enter your passcode. Wrong passcode entry can result in the phone becoming barred. Barred phones cannot access features requiring passcode entry. -
Page 24: Night Service
Page 24 - Phone Settings Locking/Unlocking the Phone You can lock your phone. This stops people using it to make external calls (they hear continuous tone instead). Locked phones can still make external calls to some special numbers, eg. emergency numbers. -
Page 25: Voice Manager
Voice Manager – Page 25 Voice Manager Using Voice Manager The system can include a Voice Manager to record messages for you in your own mailbox. You can use this by setting the Voice Manager number as your diverts (see page 19). Your mailbox ID. normally matches your extension number. -
Page 26: Collecting Voice Messages
Page 26 - Voice Manager Collecting Voice Messages Check your mail regularly. The system deletes messages after set periods. You can check your mailbox from an external phone. It must have touch tone (MF) dialling with and # keys. After entering your mailbox the Voice Manager tells you what messages you have. -
Page 27: Good Phone Usage
Good Phone Usage – Page 27 Good Phone Usage General Phone Usage The phone provides a quick method of communication. However, think carefully about how you use the phone. Your manner is a key part of the company's and your image. Since the phone does not convey smiles, shrugs, nods, etc, how you speak is all important. -
Page 28: Glossary
Glossary – Page 28 Glossary Page (Automatic Call Announcer) Equipment which A one-way call which connects without ringing and plays messages to callers waiting to be answered. uses the speaker of the phone(s) called. Also known as a broadcast call. Account Codes Pickup Group A code of up to 12 digits which the systems... -
Page 29: Index
Index – Page 29 Index Abbreviated dialling ... 8 Customise mailbox ..25 Internal ring on/off.... 22 PIN codes Account code Date Intrude ......11 Forced ......9 Forced......9 Message ....... 26 Lamp........5 Roaming ......9 Voluntary....... 12 Day alert number ..... - Page 30 The publication of information in this document does not imply freedom from patent or other protective rights of Lucent Technologies or others. All trademarks acknowledged. INDeX is a registered trademark of Lucent Technologies.