Non-Acd Calls; Disconnecting From Calls - Lucent Technologies Definity Callmaster II Instructions Manual

If your voice terminal is connected to the DEFINITY ECS G3V4 (or later), note the
following new VOA capabilities provided:
You may cancel the VOA playback for an incoming call by pressing the flashing
call appearance button while the announcement is being heard.
You may cancel the repeated VOA playback (after you have pressed the
VOA-Repeat
announcement is being heard.

Non-ACD Calls

Non-ACD calls are those calls to an agent's station extension or the calls originated
by the agent. (It is recommended that agents be in AUX mode when placing calls.) In
an EAS environment, this can also include calls to the agent's login-ID, IF the
agent's Class of Restriction (COR) or the calling party's COR does not have Direct
Agent Calling (DAC). A non-ACD call may be originated or answered by an agent
whenever there is an available call appearance. The agent's work mode light
remains unchanged while handling a non-ACD call.
Note: If an agent is on a non-ACD call, no ACD call will be routed to the agent from
any of the splits or skills unless Multiple Call Handling is active.

Disconnecting From Calls

You can disconnect from a call in several ways:
You can press
one-tenth of a second. This method is faster than waiting for a caller or trunk
to disconnect and enables you to perform other ACD or voice terminal
procedures sooner. You do not hear dial tone after you press
You can press
tone. Use
Drop
and place another call.
If you are using your handset, you can hang up.
button) by pressing the
to disconnect from any type of call in approximately
Release
Drop which disconnects you from a call and gives you dial
when you want to disconnect from an ACD or non-ACD call
button again while the
VOA-Repeat
.
Release
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