Download Print this page

Lucent Technologies MLS-model Programming And Use Manual

Lucent Technologies MLS-model Programming And Use Manual

Advanced communications system

Table Of Contents

Table of Contents

Advertisement

Quick Links

1-888-711-5200

PARTNER

Advanced Communications System

Programming and Use

®

518-456-163

Comcode 108355249

Issue 1

December 1998

Table of Contents

Advertisement

Table of Contents

Need help?

Need help?

Do you have a question about the MLS-model and is the answer not in the manual?

Questions and answers

Summary of Contents for Lucent Technologies MLS-model

Page 1 1-888-711-5200 ® PARTNER Advanced Communications System Programming and Use 518-456-163 Comcode 108355249 Issue 1 December 1998...
Page 2: Ordering Information
PARTNER MAIL VS, PassageWay, and SYSTIMAX are registered trademarks of Lucent Technologies. Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation. The SoundStation is a registered trademark of Polycom, Inc. Warranty Lucent Technologies provides a limited warranty for this product. Refer to “Lucent Technologies Limited Warranty and Limitation of Liability”...
Page 3: Interference Information
The appropriate registration number and ringer equivalence number (REN) which can be found on the right hand side of the control unit. The facility interface code, which is O2LS2. You must also notify your local telephone company if and when this equipment is permanently disconnected from the line(s).
Page 4 Users, for their own protection, should ensure that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected. This precaution may be particularly important in rural areas.
Page 5 To prevent overloading, the Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop used by the device. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100.
Page 6: Table Of Contents
Initial System Setup Changing Settings after Installation Changing Settings to Support PBX or Centrex Services System Programming Options Using System Programming Upgrading the PARTNER ACS Telephone Programming Options Using Telephone Programming Learning About Telephones System Telephones Standard Telephones Combination Extensions Using Telephones...
Page 7 Contents Using Auxiliary Equipment Overview Answering Machines Auto Attendant Call Reporting Devices (SMDR) Contact Closure Devices Credit Card Scanners Fax Machines Modems Night Service with Auxiliary Equipment Voice Messaging Systems Feature Reference Overview AA (Automated Attendant) Extensions (#607) Abbreviated Ringing (#305) Account Code Entry (F12) Allowed List Assignments (#408) Allowed Phone Number Lists (#407)
Page 8 Contents Backup Programming—Automatic (#123) Backup Programming—Manual (#124) Call Coverage (F20,XX,XX)—Release 2.0 or Later Call Coverage Rings (#116) —Release 2.0 only Call Coverage Rings (#320) —Release 3.0 or Later Call Forwarding/Call Follow-Me (F11,XX,XX) Call Park Call Pickup (I6XX) Call Screening (F25)—Release 3.0 or Later Call Waiting (#316) Caller ID Caller ID Inspect (F17)
Page 9 Contents Direct Line Pickup—Active Line (I68LL) Direct Line Pickup—Idle Line (I8LL) Disallowed List Assignments (#405) Disallowed Phone Number Lists (#404) Display Display Language (#303) Distinctive Ring (#308) Do Not Disturb (F01) Doorphone Alert Extensions (#606) Doorphone Extension (#604 and #605) Emergency Phone Number List (#406) Exclusive Hold (F02) Extension Name Display...
Page 10 Contents Message Light On (F09XX) Music-on-Hold (#602) Music-on-Hold Volume (#614) Night Service Button (#503) Night Service Group Extensions (#504) Number of Lines (#104) Outgoing Call Restriction (#401) Outgoing Call Restriction Button (#114) Outside Conference Denial (#109) Personal Speed Dial Numbers Pickup Group Extensions (#501) Pool Access Restriction (#315)—...
Page 11 Contents System Release Status (F59) System Reset—Programming Saved (#728) System Speed Dial Numbers System Time (#103) Toll Call Prefix (#402) Touch-Tone Enable (F08) Transfer Return Extension (#306) Transfer Return Rings (#105) Transferring Calls Unique Line Ringing (#209)—Release 3.0 or Later VMS Cover (F15) VMS Cover Rings (#117)—...
Page 12 Other Problems with System Specifications Maintenance, Repair, and Ordering Information Maintenance Repair Information In-Warranty Repairs Post-Warranty Repairs Lucent Technologies Limited Warranty and Limitation of Liability Product Ordering Information Speed Dial Form Speed Dial Form Programming Mixed Telephone Types Overview Glossary 6-24 6-28 GL-1...
Page 13 Contents viii...
Page 14: Features And Capabilities
Chapter 5 provides detailed instructions for programming specific system features. Training Co-Workers. Chapter 3 explains how system and standard phones work with the system. To help train co-workers on telephone basics, you can share this information with them.
Page 15 About This Guide Using Auxiliary Equipment. The system supports a wide variety of auxiliary equipment, including fax machines, modems, voice messaging systems, and call reporting devices. Chapter 4 provides advice on setting up these devices to work effectively with the system. Daily Operation.
Page 16: Overview
(Available with Release 1.1 or later.) Caller ID support on system display phones (if Caller ID service is available from your local telephone company and you subscribe to it). Power failure operation with standard phones, allowing you to make and receive calls during a power failure while retaining programmed equipment settings for up to four days.
Page 17 Remove all other PC Cards from the processor before initiating an upgrade. The performance of music over telephone lines is a public performance under United States Copyright law. Accordingly, in order for the performance of that music to be lawful, it must be licensed annually to the user by the copyright owners or their representatives.
Page 18 Features and Capabilities Features Available with Release 2.0 or Later Automatic System Answer feature to help answer and route calls. Direct Extension Dial feature to allow callers to dial an extension or help group directly without the aid of the receptionist. Line Pooling to create up to four groups, or pools, of multiple outside lines.
Page 19: System Components
Overview System Components Modular hardware design makes the system easy to install and expand. The basic system consists of a PARTNER ACS processor module, which supports three lines and eight extensions. Using these lines and extensions, you can add various optional devices and telephones to configure your system to meet your needs.
Page 20 System Components CONTROL UNIT PARTNER ACS Processor Module Grounding Screw Contact Closure Jack SMDR Jack PC Card Slots (2) Power LED PAGE Jack Outside Line Jacks (3) MUSIC-ON-HOLD Jack (for RCA phono plug) Extension Jacks (8) Battery Compartment SYSTEM PHONES PARTNER-34D ®...
Page 21: System Modules
206E Module has jacks to connect a maximum of two outside telephone lines and six extensions to the system. You can connect telephones and other telecommunications devices (such as fax machines and modems) to the extension jacks (either directly or through your building’s modular wall...
Page 22 System Components 206EC/400EC Modules provide the same capabilities as the 206E and 400E modules, respectively, but add support for Caller ID information on system display phones. To get Caller ID, first you must subscribe to the service from your local phone company (if it is available) on a per-line basis, then connect those lines associated with Caller ID to the line jacks on the 206EC and/or 400EC modules.
Page 23: System Batteries
The system uses two user-replaceable AAA-size standard alkaline batteries in the PARTNER ACS processor module to ensure that system programming and telephone programming settings are not lost in case of a power failure. See ‘‘Troubleshooting’’ for instructions on replacing the batteries.
Page 24 System Components For PARTNER ACS Release 3.0 or later, a new PARTNER Remote Access PC Card and software give you the ability to administer the system from your PC, either remotely or locally. (The PARTNER Remote Access PC Card is a PCMCIA card.) For information on installing PC Cards, see PARTNER PC Card Installation Instructions .
Page 25: System Capacity
Overview System Capacity The PARTNER ACS release you have, the carrier you use, and the combination of modules installed, determine the number of available lines and extensions: For PARTNER ACS Release 1.0 and 1.1, the carrier you use and the combination of 200, 206 and 400 modules installed, determine the number of available lines and extensions.
Page 26: System Mode
System Components For PARTNER ACS Release 2.0 or later, the system allows up to 19 lines and up to 40 extensions; however, these maximums cannot be achieved simultaneously. Table 1-3. Configurations for Maximum Lines or Maximum Extensions for Release 2.0 or Later Configuration Maximum Lines...
Page 27: Key Mode
Overview Key Mode When the system operates in Key mode, individual outside lines are assigned to users’ extensions for making and receiving calls. At extensions with system phones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to the extension is represented by its own line button.
Page 28: Fcc Registration
System Components A major benefit of Hybrid mode is that it allows users who have system phones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together.
Page 29 9000-series wireless phones, including MDW 9000, MDW 9010, MDW 9030P and MDW 9031P. Pocketphone, although they are not discussed in this guide. For information about an MLS-model, MLC-model, or TransTalk 9000-series phone, refer to the documentation that came with the phone.
Page 30 System Components Table 1-4 summarizes PARTNER-model system phone features. Table 1-4. PARTNER-Model System Phones PARTNER-34D Total Number of Programmable Buttons with Status Lights Total Number of Programmable Buttons without Status Lights Key Mode Line Button Capacity (Number of Programmable Buttons with Status Lights) Hybrid Mode Pool Button Capacity...
Page 31: Intercom Autodialers
The following Lucent Technologies phones can make use of the system’s message-waiting capability: 2500 YMGL Single-Line Analog Telephone Set 8101 Analog Telephone 8101M Analog Telephone (This model is recommended.) 8102 Analog Telephone 8110 Analog Telephone 7102 Plus Analog Voice Terminal...
Page 32: Auxiliary Equipment
An industry-standard device must meet the following conditions: It must be nonproprietary; that is, it cannot be made specifically for use on a particular telephone system. (For example, you cannot connect a Lucent Technologies MERLIN LEGEND® Communication System phone because it is specifically designed for use on a MERLIN LEGEND Communication System.)
Page 33: Programming
34-button display phone to program since an 18-button phone cannot be used to program a 34-button phone. Also, if your system has both PARTNER-model and MLS-model phones, it is recommended that you use a PARTNER-model display phone at the programming extension.
Page 34: Hardware Considerations
Programming NOTE: ACS Release 3.0 includes a PARTNER Remote Access PC Card, which allows the user to administer the system remotely restore functions. The PARTNER Remote Access PC Card is a PCMCIA card, which can also be used to upgrade previous versions of PARTNER ACS to Release 3.0.
Page 35 Hardware Considerations Stand-Alone 2-Slot Carrier Processor Processor Module Module Module Line Jacks Extension Jacks Figure 2-1. PARTNER ACS Stand-Alone, 2-Slot, and 5-Slot Systems Configured for Maximum Lines (3, 7, or 19) Stand-Alone 2-Slot Carrier Processor Processor Module Module Line Jacks Extension Jacks Figure 2-2.
Page 36: Initial System Setup
After the control unit is installed, you set up the system using a combination of system and telephone programming procedures. In this guide, System Programming procedures are identified by a code (# and three digits); Telephone Programming procedures are identified by the feature name only.
Page 37 Initial System Setup Line Ringing (Centralized Telephone Programming) to specify when a line will start ringing at each extension that has the line. For additional information about line ringing options, see ‘‘Programming a Receptionist’s Extension’’. Automatic Line Selection (Centralized Telephone Programming) to...
Page 38 Call Waiting (#316) to identify standard phone extensions that can receive the system (not the local telephone company) call-waiting tone for a second incoming call when active on a call. Outgoing Call Restriction (#401) to prevent the extension from making certain types of outgoing calls (on all system lines).
Page 39: Changing Settings After Installation
Changing Settings after Installation Disallowed List Assignments (#405) to assign one or more Disallowed Phone Number Lists to the extension. Use Disallowed Phone Number Lists (#404) to create the lists of outside numbers that extensions cannot dial. Allowed List Assignments (#408) to assign one or more Allowed Phone Number Lists to the extension.
Page 40 Programming NOTE: ACS Release 3.0 includes a PARTNER Remote Access PC Card, which allows the user to administer the system remotely The PARTNER Remote Access PC Card is a PCMCIA card that can also be used to upgrade previous versions of PARTNER ACS to Release 3.0. WARNING: Remove all other PC Cards from the processor before initiating an upgrade.
Page 41 In particular, use Dial Mode (#201) if the new line is a rotary line, Line Assignment (#301) to assign the line to specific extensions, Line Ringing (Centralized Telephone Programming) to specify when the line will start ringing at each extension that has the line, and Line Access Restriction (#302) to limit an extension’s access to the line.
Page 42 Pool Access Restriction (#315) to limit an extension’s access to all the lines in the new pool. Also use Automatic Line Selection (Centralized Telephone Programming) to add the new pool to the extension’s Automatic Line Selection sequence.
Page 43: Changing Settings To Support Pbx Or Centrex Services
“System Programming Options.” PBX services are provided by a private telephone switch. Centrex services are provided by your local telephone company from a Central Office (CO) outside your premises. These services include the Centrex lines connected to your control unit modules and some set of features—such as hold, conference, or transfer—that are available on...
Page 44: System Programming Options
These are called System Speed Dial Numbers. Dialing Restrictions and Permissions The system has several procedures for restricting telephone use, and several for overriding those restrictions. You can use any combination of these procedures to design a system that meets your needs.
Page 45 Locking an Extension The system offers a Station Lock feature that lets users enter a four-digit code on their telephone dialpad to lock their extensions. This helps prevent other users from making outside calls at those extensions, or from screening calls.
Page 46 Programming Table 2-1. Settings that Restrict an Extension’s Access to a Specific Line Type of Restrictions or Setting for Line Assignment Permissions for the (#301) and Pool Extension Extension Assignment (#314) Can receive and place All outside lines and pools intercom (inside) calls only “not assigned”...
Page 47 System Programming Options Night Service with System Password (#403) restricts users at extensions in the Night Service group from dialing outside phone numbers (except Emergency numbers and Marked System Speed Dial Numbers), unless the password is entered first. Table 2-2 provides examples of settings that can be used to restrict an extension’s dialing, once it gets an outside line or pool.
Page 48 System Password (#403) creates a password that can be entered at any PARTNER-model or MLS-model system phone to override dialing restrictions for the duration of a call. The system password should be changed periodically to prevent unauthorized use and toll fraud.
Page 49 System Programming Options Setting Up Auxiliary Equipment The following programming procedures help you manage auxiliary equipment. See Chapter 4 for more information about auxiliary equipment configurations or refer to Chapter 5 for details on using the procedure: Fax Machine Extensions (#601) identifies extensions to which fax machines are connected.
Page 50 — Account Code Entry lets users enter account codes for outside telephone calls (incoming or outgoing); if used, the account codes are included on the call report. The voice messaging system uses the following procedures: —...
Page 51 System Programming Options — Call Coverage Rings (#116 in Release 2.0 or #320 in Release 3.0) specifies the number of times intercom or transferred calls or outside calls on lines assigned ownership ring at extensions before they are sent to the covering extension. —...
Page 52: Using System Programming
If you set this feature to “Active,” your system and telephone programming settings are backed up to the PC Card automatically at 2:00 a.m. on the first day of each month. The PC Card must be present in the PC Card slot for the backup to take place.
Page 53 Assignment (#301), removes lines from an extension; when using Pool Extension Assignment (#314), removes pools from an extension. ends an entry of variable length, such as a telephone number in an Allowed Phone Number List. starts the System Programming process.
Page 54: Button Locations
Programming Next Procedure Prev Procedure System Central Program Tel Program Feature Wild PARTNER–34D Figure 2-3. Programming Overlays for PARTNER-Model Phones Button Locations When programming from a PARTNER-model phone at extension 10 or 11, keep in mind that the button you press at the programming extension may be in a different location on the phone to which the programming applies.
Page 55 If your system has a mix of PARTNER- and MLS-model phones, refer to Appendix E for information about programming from a PARTNER-model phone to an MLS-model phone or from an MLS-model phone to a PARTNER-model phone.
Page 56 Programming Intercom Intercom Intercom Figure 2-4. Button Locations on PARTNER-Model Phones 2-24 PARTNER-34D Phone Ext. Message PARTNER-18D/18 Phone Ext. Message Intercom PARTNER-6 Phone Intercom Intercom Ext. Message...
Page 57: Upgrading The Partner Acs
Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change to Centralized Telephone Programming when you are in System Programming, press . To move back to System Programming when you are in Centralized...
Page 58 Users can store up to 20 Personal Speed Dial numbers. Programming Telephone Buttons Telephone buttons without lines or pools assigned to them can be programmed for system features such as Exclusive Hold or Conference Drop or for telephone numbers, so you can use the feature or dial the phone number with one touch.
Page 59 Telephone Programming Options Programming a Receptionist’s Extension Call Handling Options If you set up a centralized telephone answering position at extension 10, use the following settings to customize it: Call Answering. If the receptionist should answer all calls , use Line Assignment (#301) to assign all lines to extension 10.
Page 60 Programming The third option is not applicable as a backup answering feature; however, it is useful for making brief announcements such as temporary closings or hours of business. Direct Extension Dial. Useful for routing outside callers directly to a specific extension or Hunt Group. When activated, this feature answers incoming calls after a specified number of rings and plays a customized message prompting the caller to dial the digits of the designated extension or hunt group.
Page 61 Telephone Programming Options Alternatively, you can install a voice messaging system to provide an automated backup answering position. Useful when the receptionist is busy on calls, away from the desk, or at night, the voice messaging system answers incoming calls after a specified number of rings, plays a customized greeting, requests callers to enter an extension number, and transfers the caller to the appropriate extension.
Page 62: Using Telephone Programming
Using Telephone Programming There are two ways to program a telephone: Centralized Telephone Programming from extension 10 or 11 (see below) and Extension Programming from a user’s own extension (see ‘‘Using Extension Programming’’ on page 2-33).
Page 63 Figure 2-7. Example of PARTNER-6 Phone as a Pooled Extension Using Centralized Telephone Programming Use Centralized Telephone Programming to program features or store telephone numbers for individual extensions from extension 10 or 11. All features that can be programmed at an extension can also be programmed using Centralized Telephone Programming.
Page 64 34-button phones in the system, you must use a 34-button display phone to program since an 18-button phone cannot be used to program a 34-button phone. Also, if your system has both PARTNER-model and MLS-model phones, it is recommended that you use a PARTNER-model display phone at the programming extension.
Page 65 Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change to System Programming when you are in Centralized Telephone Programming, press then...
Page 66 The green lights next to buttons on which lines or pools are assigned for the extension show the current Line Ringing settings. Remaining buttons can be programmed with telephone numbers, extension numbers, or system features. 2. To assign a name to the extension, press left character codes.
Page 67: Learning About Telephones
System Telephones PARTNER-model phones have several buttons and indicators in common. The following pages explain where they are and how they work. For information about an MLC-6, MLS-model, or TransTalk 9000-series phone, refer to the documentation that came with the phone.
Page 68: Buttons And Indicators
Line/Programmable Buttons button) for programming telephone or extension numbers, or other system features (such as Last Number Redial). When a line is assigned, press the line button to make a call on that specific line (lights show status of line).
Page 69 System Telephones PARTNER-18D Ext. Message Intercom Intercom Feature – Conf Mic/ PQRS WXYZ Transfr HFAI Spkr Hold Figure 3-2. PARTNER-6, PARTNER-18, and PARTNER-18D Phones Spkr . Press to turn on and off the speaker and microphone (if available), so you can dial and have a conversation without lifting the handset.
Page 70 Learning About Telephones Lights Each line or pool button has a green light and a red light. The meaning of these lights varies, depending on whether the button is used to access an outside line or pool, is programmed with a system feature, or is programmed for Auto Dialing an extension number (Intercom Auto Dial button).
Page 71 System Telephones Table 3-1. Light Patterns for System Phones — Continued Light Pattern Line Button Wink (long on, short off) A call on the line is either on hold or parked. Green wink means the call is on hold or parked at your extension.
Page 72 Using the Handset, Speaker, and Microphone Every PARTNER-model and MLS-model system phone except the MLS-6 has a speaker and a microphone, which you can turn on by pressing you can turn just the microphone on and off by pressing light next to is on, the microphone is on.
Page 73 System Telephones If you are already on a call, you can switch from the handset to the speaker and microphone by pressing if you are using the speaker and microphone and want to switch to the handset, lift the handset and the speaker and microphone will turn off. To turn off the microphone when you are using the speaker, press This will mute your voice so the other party cannot hear you.
Page 74: Standard Telephones
Standard phones can do many of the things that system phones can do, and you can save money by using them in certain situations when a system telephone is not needed. Follow these guidelines when using standard phones: Use standard phones as power failure backups;...
Page 75 Telephones use the ringing patterns described here instead. Dial Tones Standard phones have two different dial tones: Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line. (in place of used on system...
Page 76 Also, because standard phones do not have system line or pool buttons, feature buttons, or dedicated function buttons, basic call-handling procedures are sometimes different from those for system telephones. In addition, the following actions cannot be performed at a standard telephone: You cannot enter programming mode. 3-10...
Page 77 “voice” type calls, such as a group page. Feature Phones A feature phone is a standard telephone that has feature buttons in addition to the regular 12-key dial pad. For example, there are feature phones that have programmable auto dial buttons, last number redial buttons, hold buttons, and built-in speakers.
Page 78: Combination Extensions
The telephones in a combination extension share a single extension in the same way several home telephones share a single line. A system telephone works as it always does and a standard telephone works as it always does when connected to the system.
Page 79: Using Telephones
Call Waiting (#316) does not work on a standard phone in combination with a system phone. The lights on the system phone show what the standard telephone is doing as well as what the system phone is doing. For an explanation of light patterns, see ‘‘Lights’’...
Page 80 Dial-Code Features Dial-code features are features that you access by dialing a feature code at the telephone dialpad. From a system phone, you can dial by the two- or three-digit code (or press a programmed Auto Dial button); from a standard phone, you typically dial you have intercom dial tone.
Page 81: Using Auxiliary Equipment
Using Auxiliary Equipment Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to program the features.
Page 82 The system supports the Lucent Technologies Magic on Hold system and most models from other manufacturers. (The performance of music over telephone lines is a public performance under United States Copyright law. Accordingly, in order for the performance of that music to be lawful, it must be licensed annually to the user by the copyright owners or their representatives.
Page 83 Overview Specialty Handsets are designed for those individuals who need greater functionality than that provided by the handsets on system phones and standard phones. For example, an amplified handset is available for all PARTNER phones for hard-of-hearing users. In-Range Out-of-Building (IROB) protectors are required to prevent electrical surges from damaging your system when phones or other standard devices (such as a doorphone) are installed in a location other than the building where the control unit is installed.
Page 84: Answering Machines
Using Auxiliary Equipment If a Device Has Trouble Two System Programming procedures can be used to adjust the system settings for auxiliary equipment installed at an extension, if a device has trouble answering calls or dialing out. If a device (such as an answering machine) does not pick up transferred or intercom calls, you can use Distinctive Ring (#308) to change the ringing, so that all calls ring like outside calls at that extension.
Page 85 Answering Machines Telephone (optional) Lines CONTROL UNIT Ext X Figure 4-1. Single Answering Machine To Use Go to the machine to manually play back messages. From any system extension, make an intercom call to the answering machine extension. When the machine answers, dial its message retrieval code.
Page 86 Using Auxiliary Equipment Multiple Answering Machines If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine.
Page 87 Answering Machines 5. Adjust both answering machines to answer on a different number of rings (so they do not both try to pick up the same call). For example, set answering machine 1 to 4 rings and answering machine 2 to 6 rings. (If you cannot adjust the two answering machines to answer on a different number of rings, assign some lines to Immediate Ring at extension X and other lines to Immediate Ring at extension Y.)
Page 88: Auto Attendant
Using Auxiliary Equipment 2. If the lines assigned to extension X are also assigned to other extensions, adjust the answering machine to answer on the third or fourth ring so that it does not answer calls before someone else can. (If the answering machine is to cover transferred or coverage calls, make sure the number of rings is less than the amount of transfer return rings set for the extension.
Page 89: Call Reporting Devices (Smdr)
Call reporting information provides you with the ability to: Detect any unauthorized calls Bill clients or projects Bill back by department Reduce telephone costs by identifying the need to change telecommunications services (like adding a WATS line for calls to a particular area code) Print Caller ID information Call reporting information is recorded after each call is completed.
Page 90 Using Auxiliary Equipment Programming Use the following programming procedures for call reporting: SMDR Record Type (#608) to specify the type of calls that you want to record for call reporting—either all calls or outgoing calls only. SMDR Top of Page (#609) to notify the system that the printer has been aligned to the top of a new page.
Page 91 For an incoming call, “IN” appears, unless the system is set up to receive Caller ID information. In that case, telephone numbers of incoming calls on lines with Caller ID service print in this field. (See‘‘Caller ID’’ on page 5-63 for more information.)
Page 92 Using Auxiliary Equipment Talk . This is the time a user spends on an incoming outside call—from the time the user answers the call to the time the call is disconnected from the system. The talk time is shown in hh:mm:ss format, where hh is the hour, mm is the minutes, and ss is the seconds.
Page 93: Contact Closure Devices
Contact Closure Devices Serial Printers Use a 355A adapter, which converts a modular jack interface to an RS-232 25-pin connector, to connect a serial printer to the PARTNER ACS processor module. If you connect a printer, make sure the printer can receive SMDR data in the format described above (refer to the printer’s instructions or contact the printer’s manufacturer if you need help).
Page 94 Using Auxiliary Equipment Contact Closure Adjunct Ext X CONTROL UNIT Ext Y Figure 4-6. Contact Closure Adjunct Using Contact Closure Devices You must designate which extensions are eligible to use the Contact Closures and you must program how the contacts will respond when activated. Then users at eligible extensions can program a button on their phones or they can simply use f 4 1 (to activate Contact Closure 1) or...
Page 95: Credit Card Scanners
4. Make sure extension X is not assigned as a Call Waiting (#316) extension. 5. If the scanner has an auto answer feature, turn it off. 6. For multiple scanners, repeat Steps 1–5 for each extension. Telephone (optional) Ext. Message...
Page 96: Fax Machines
Using Auxiliary Equipment Fax Machines This section suggests several ways you can set up fax machines to work with your system. It includes instructions for programming and using a Fax Management button on a system phone (in order to monitor the status of a fax machine and transfer calls to it with a single touch), and for transferring calls to the fax machine extension.
Page 97 Fax Machines Using the Fax Management Button The lights next to the Fax Management button show what is happening at the fax machine—see Table 4-1. Table 4-1. Fax Management Button Light Patterns Light Pattern Red broken flutter Red steady Green flutter Transferring a Call to the Fax Machine Automatic Transfer of Calls to Fax Machines—...
Page 98 Send and receive fax machines. Good for high-volume fax traffic. One machine sends, the other receives. You can install both a telephone and a fax machine on the same extension—see “Combination Extensions” in the PARTNER Advanced Communications System Installation guide. This lets you receive both voice and fax calls on the same line (but not at the same time).
Page 99 Fax Machines If you are using the PARTNER MAIL system’s Automated Attendant Service, you can program PARTNER MAIL to transfer fax calls to the fax extension or a group of fax extensions automatically. Use Fax Machine Extensions (#601) to identify fax extensions.
Page 100 Using Auxiliary Equipment To Program 1. If extension X is a key extension, use Line Assignment (#301) to assign only line A to extension X. If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A from all pools and then use Line Assignment (#301) to assign only line A to extension X.
Page 101 Fax Machines To Use When a person answers a call and hears a fax machine signaling on the other end, the person can transfer the call to extension X—the fax machine extension. To send a fax transmission, simply lift the handset on the fax machine—an outside line will be automatically selected.
Page 102 Using Auxiliary Equipment Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in Figure 4-10, fax 1 is the send machine, fax 2 is the receive machine. Line A is the fax line, the number of which is published as the fax number.
Page 103: Modems
To solve the problem, either connect modems directly to the network interface jacks, or contact your local telephone company for information about upgrading line quality. 4-23...
Page 104 This setup, which lets you dial out but not receive calls, is shown in Figure 4-11. Note that the telephone is optional and can be used if you want the terminal to share an extension with a phone.
Page 105 Modems Send and Receive Modem If you need to place and receive calls with the modem, use the setup shown in Figure 4-12. This setup makes line A the primary modem line, but keeps the line available for users at other extensions when all other lines are busy. Modem Line A Lines...
Page 106: Night Service With Auxiliary Equipment
Using Auxiliary Equipment Night Service with Auxiliary Equipment You can set up modems, fax machines, and answering machines to receive calls automatically after hours. When Night Service is on, calls ring immediately at the appropriate extensions, so that no human intervention is required to transfer calls to the fax, modem, or answering machine.
Page 107 Night Service with Auxiliary Equipment Using Night Service with Auxiliary Equipment During the day, lines A and B do not ring at extensions X and Y. When you turn Night Service on, calls on line A ring immediately at the fax (extension X). Since that line is not assigned to any other extension in the Night Service Group, only extension X receives fax transmissions.
Page 108: Voice Messaging Systems
Using Auxiliary Equipment Voice Messaging Systems Three Lucent Technologies voice messaging systems are compatible with your system. You can install one of the three depending on your business needs: The PARTNER MAIL VS Voice Messaging System, which physically resembles a 206 module, resides in the control unit in a 2- or 4-port configuration.
Page 109 Voice Messaging Systems Lines CONTROL UNIT Figure 4-14. Delayed Call Handling To Use Follow the instructions packaged with the PARTNER MAIL VS system to install it. During normal business hours, the PARTNER MAIL VS system uses generic rings for handling; the receptionist picks up all calls at extension 10. If the receptionist cannot answer within the specified number of rings, the system routes the call to the PARTNER MAIL VS system where the day menu plays to the caller.
Page 110 Using Auxiliary Equipment 7. Program a Voice Mailbox Transfer button at extension 10 to enable the receptionist to transfer calls directly to extension X’s and Y’s mailboxes without first ringing their phones. (This is useful when the receptionist knows that the users at extensions X and Y are away from their desks.) 8.
Page 111: Feature Reference
User Instruction Cards. Display prompts in the chapter are shown as they appear on PARTNER-model phones. If you are using an MLS-model phone, some of these prompts may be abbreviated. If you have trouble finding a feature name in this chapter, consult the index.
Page 112: Numerical Listing Of Procedure Codes And Dial Codes
Feature Reference Numerical Listing of Procedure Codes and Dial Codes System Programming Procedures Table 5-1. #101 System Date #102 System Day #103 System Time #104 Number of Lines #105 Transfer Return Rings #107 Recall Timer Duration #108 Rotary Dialing Timeout #109 Outside Conference Denial #110...
Page 113 Overview Table 5-2. Dial-Code Feature Do Not Disturb Exclusive Hold Recall Save Number Redial Last Number Redial Conference Drop Privacy Touch-Tone Enable F09 XX Message Light On F10 XX Message Light Off F11, XX , XX Call Forwarding/Call Follow-Me Account Code Entry F13 XX Manual Signaling (beep or ring) F13* XX...
Page 114: Aa (Automated Attendant) Extensions (#607)
Feature Reference AA (Automated Attendant) Extensions (#607) Description This System Programming procedure lets you identify extensions where auto attendants are connected to the system. Doing so lets the system notify users with display phones when they are receiving a call that has been transferred from the auto attendant.
Page 115 AA (Automated Attendant) Extensions (#607) To identify an extension where an auto attendant is installed: f 0 0 s s # 6 0 7 1. Press 10 or 11 . 2. Enter the extension number to which the auto attendant is connected. For example, to select extension 27, press 3.
Page 116: Abbreviated Ringing (#305)
Feature Reference Abbreviated Ringing (#305) Description This feature applies only to system phones. This System Programming procedure activates or deactivates Abbreviated Ringing at the system phone at a specific extension. When a user is on a call and Abbreviated Ringing is Active, any incoming call rings only once. The green light next to the line or pool button flashes until the call is answered or the caller hangs up (or for a transferred call, until it returns to the transfer return extension).
Page 117: Account Code Entry (F12)
Account Code Entry (F12) Account Code Entry (F12) Description This feature can be used only from a system phone. This feature lets a user enter an account code (up to 16 digits) for an outside call (incoming or outgoing). An account code typically is used to identify a department, project, or client for charge-back or tracking purposes.
Page 118 Feature Reference Account codes can be changed during a call. However, only the person who entered the original account code can enter a different account code. SMDR prints changed account codes as follows: — For optional or forced account code entry without a Forced Account Code List, the call report prints the last account code entered.
Page 119 Verify the account code with your System Manager, then repeat this procedure starting from Step 1. 6. Make the telephone call. 7. To change the account code while on a call: a. Press the programmed Account Code Entry button or press b.
Page 120: Allowed List Assignments (#408)
Number Lists to a specific extension. Related Features You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure. Valid Entries 1 = Assigned to extension 2 = Not Assigned to extension...
Page 121: Allowed Phone Number Lists (#407)
Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List. Using this procedure, you can create up to eight lists of up to 10 telephone numbers each.
Page 122 3. At the Entry: prompt, select a list entry (01–10). For example, to select the first entry, press 4. At the Data- - - - - - - - - - - - prompt, enter the first telephone number. 5. To save the telephone number in memory, you must press...
Page 123 Allowed Phone Number Lists (#407) 6. At this point: To change the phone number you just entered, press repeat Steps 4 and 5. To delete the phone number you just entered, press To add other phone numbers to this list, press Steps 4 and 5.
Page 124: Answering Calls
Feature Reference Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls at other extensions— see “Related Features” below. Related Features A user can join a call in progress at another extension, as long as Privacy is not on for that extension (see Joining Calls).
Page 125 You can answer a call on any line or pool that is ringing, or select a specific line or pool if more than one is ringing: When the telephone is ringing, lift the handset. You are connected to the incoming call. If more than one line or pool is ringing, you are connected to the line or pool that has been ringing for the longest time.
Page 126 To answer a call: When the telephone is ringing, lift the handset. You are connected to the incoming call. To answer a call when you are already on a call (you hear a call waiting tone—two beeps):...
Page 127: Auto Dialing
Description Auto Dial buttons can be programmed only on system phones. This Telephone Programming procedure lets system phone users dial outside numbers, extension numbers, feature codes, or account codes with a single touch, by pressing a programmed button. If an extension number is stored on an Auto Dial button, the user can dial, signal, or transfer calls to the extension by pressing the button.
Page 128 Feature Reference Auto Dial buttons do not override dialing restrictions for an extension. PARTNER-6 phones have only four buttons available for lines, pools, and/or Auto Dial numbers. A combined total of 800 outside Auto Dial and Personal Speed Dial numbers can be programmed. For PBX or Centrex systems that require a dial-out code to make calls outside the PBX or Centrex system, include the dial-out code followed by one or more pauses (if available) on an Auto Dial button for a number...
Page 129 Auto Dialing Using From a system phone, to dial an outside number or extension number (you can lift the handset or press 1. If you want to call on a specific line, press the line button (or press and dial the two-digit line number). If you did not lift the handset, the lights next to you are active on the speakerphone.
Page 130: Automatic Daylight/Standard Times (#126)-Release 3.0 Or Later
Feature Reference Automatic Daylight/Standard Times (#126)—Release 3.0 or Later Description This feature automatically updates the system clock for annual Daylight Savings Time and Standard Time changes. Related Features You can not use System Day (#102) You can use System Time (#103) and System Date (#101) with this feature to correct your system clock.
Page 131: Automatic Extension Privacy (#304)
Automatic Extension Privacy (#304) Automatic Extension Privacy (#304) Description This System Programming procedure lets you prevent a user from joining an active call at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension. This feature is typically used for standard phones and extensions connected to fax machines, modems, and credit card scanners, which make and receive data calls that should not be interrupted.
Page 132 Feature Reference Valid Entries 1 = Assigned 2 = Not Assigned Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the Automatic Extension Privacy setting for an extension: f 0 0 s s # 3 0 4 1.
Page 133: Automatic Line Selection
Automatic Line Selection Description This Telephone Programming procedure determines the line or pool a user is connected to after lifting the handset or turning on the speaker to make a call. The system looks for lines or pools in the order specified by this procedure and selects the first available line or pool.
Page 134 This order can be changed, however, to accommodate your business needs. For example, a telemarketing firm with a WATS line (line 5) to reduce telephone expenses would set Automatic Line Selection for all telemarketers’ extensions to “05, 01, 02, 03, 04, Intercom.” This way the WATS line would be selected first.
Page 135: Automatic System Answer Button (#111)-Release 2.0 Or Later
System Reset (#728) was used. Automatic System Answer Mode should not be set to Hold or Ring if the disconnect signal from the local telephone company is not recognized by Hold Disconnect Time (#203).
Page 136 Feature Reference Calls answered by Automatic System Answer in Hold Mode are not logged by the Caller ID Logging and Dialing feature at extension 10 unless extension 10 is programmed to log answered calls using Caller ID Log Answered Calls (#317). Direct Extension Dial is an alternative system answering feature that lets outside callers dial an extension or Hunt Group number directly, without the aid of the receptionist.
Page 137 Automatic System Answer Button (#111)—Release 2.0 or Later If you want to assign Automatic System Answer to a specific button, . A display similar to the following appears: press ASA Button 3 Select a Button Then press a programmable button with lights to assign Automatic System Answer to that button.
Page 138: Automatic System Answer Delay (#110)-Release 2.0 Or Later
Feature Reference Automatic System Answer Delay (#110)—Release 2.0 or Later Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Automatic System Answer feature. Related Features After a call is answered, Automatic System Answer plays a greeting then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
Page 139 Automatic System Answer Delay (#110)—Release 2.0 or Later Valid Entries 0–9 (0 rings = answered immediately) Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such and on system phones.) To change the number of times an incoming call rings at extension 10 before the system answers it: f 0 0 s s # 1 1 0 1.
Page 140: Automatic System Answer Lines (#204)-Release 2.0 Or Later
Feature Reference Automatic System Answer Lines (#204)—Release 2.0 or Later Description This System Programming procedure identifies the lines on which incoming calls should be answered by the Automatic System Answer feature. Related Features After a call is answered, Automatic System Answer plays a greeting and then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
Page 141 Automatic System Answer Lines (#204)—Release 2.0 or Later Only outside calls on Automatic System Answer lines are answered automatically. Intercom, transferred, and transfer-return calls are not answered automatically. Valid Entries 1 = Assigned 2 = Not Assigned Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To identify the lines on which outside calls should be answered by the system: f 0 0 s s # 2 0 4 1.
Page 142: Automatic System Answer Mode (#121)-Release 2.0 Or Later
Automatic System Answer Mode should not be set to Hold or Ring if the disconnect signal from the local telephone company is not recognized by Hold Disconnect Time (#203).
Page 143 Automatic System Answer Mode (#121)—Release 2.0 or Later Use the Automatic System Answer Record/Playback feature to record a message before using Automatic System Answer since there is no default message. If Automatic System Answer Mode is set to Hold, calls are placed on hold at extension 10;...
Page 144: Automatic System Answer Record/Playback (I891)-Release 2.0 Or Later
Feature Reference Automatic System Answer Record/Playback (I891)—Release 2.0 or Later Description This feature lets you record and play back the message that callers hear when a call is answered by the Automatic System Answer feature. The maximum length of the message is 20 seconds. Related Features After the Automatic System Answer greeting plays, the system either places the call on hold, provides continuous ringing, or disconnects the call...
Page 145 Automatic System Answer Record/Playback (I891)— Release 2.0 or Later You must record the Automatic System Answer message from the system display phone at extension 10 or 11. You cannot record or play a message while Automatic System Answer or Direct Extension Dial is answering a call. When you want to record or play a message, turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by the system to be completed.
Page 146 Feature Reference When you finish recording, a display similar to the following appears: ASA: 1=Record 2=Play 8. At this point: To re-record the message, follow the instructions from Step 5 in this current procedure. To play back the message, follow the instructions from Step 5 in the following procedure.
Page 147: Automatic Vms Cover (#310)
Automatic VMS Cover (#310) Automatic VMS Cover (#310) Description This feature applies only if you have a voice messaging system. This System Programming procedure automatically routes an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after a specified number of rings (default for all system extensions is three rings), so callers can leave a message.
Page 148 Feature Reference Considerations Standard phones and system phones without a programmed VMS Cover button cannot override this feature once it is assigned to an extension. Valid Entries 1 = Assigned 2 = Not Assigned Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the Automatic VMS Cover setting for an extension: f0 0 s s # 3 1 0 1.
Page 149: Background Music (F19)
Considerations The Background Music feature broadcasts music over telephone lines. The performance of music over telephone lines is a public performance under United States Copyright law. Accordingly, in order for the performance of that music to be lawful, it must be licensed annually to the user by the copyright owners or their representatives (such as ASCAP or BMI).
Page 150 Feature Reference Using To turn Background Music on: 1. From a system phone with a speaker, press the programmed button or f 1 9 press If the phone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on. 2.
Page 151: Backup Programming-Automatic (#123)
If Backup Programming—Automatic is Active and an automatic backup fails, a Backup-Failure Alarm message appears (instead of the system date and time) on the top line of the telephone display at idle extensions 10 and 11. The message will be one of the following:...
Page 152 Feature Reference Considerations To perform either automatic or manual backups, purchase a Backup/Restore PC Card from Lucent Technologies. If the PC Card has not been installed, see PARTNER PC Card Installation Instructions . Whenever the setting for Backup Programming—Automatic is changed from Not Active to Active, a backup will occur at the next occurrence of 2:00 a.m.
Page 153 Backup Programming—Automatic (#123) Changing the Setting To change the setting for Backup Programming—Automatic: f 0 0 s s# 1 2 3 1. Press 10 or 11. The current setting is displayed. 2. Press the setting to the default. 3. Exit programming mode. If you chose Option 1, Active: The system will be backed up to the PC Card at 2:00 a.m., and thereafter at 2:00 a.m.
Page 154: Backup Programming-Manual (#124)
Feature Reference Backup Programming—Manual (#124) Description The backup of system and telephone programming is optional, but recommended, especially if you are changing the processor module or upgrading the system, or before and after any major programming changes. This System Programming procedure manually backs up all the programming (except the system date, day, and time) to a Backup/Restore PC Card.
Page 155 Backup Programming—Manual (#124) The same Backup/Restore PC Card can be used for both automatic and manual backups, since the data is recorded in two separate files. An automatic backup replaces the AUTO. mmddyy file only (where mmddyy represents the date of the backup in month, day, year format) , and a manual backup replaces the MAN .mmddyy file only.
Page 156: Call Coverage (F20,Xx,Xx)-Release 2.0 Or Later
Feature Reference Call Coverage (F20,XX,XX)—Release 2.0 or Later Description This feature redirects all intercom, transferred, and outside calls on lines assigned ownership from a user’s extension to another system extension (where XX is a system extension number) for coverage. When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of rings.
Page 157 Call Coverage (F20,XX,XX)—Release 2.0 or Later For transferred calls: — If the covering extension does not answer, the call goes to the transfer return extension after the specified number of Transfer Return Rings (#105). — If the covering extension has Do Not Disturb active, the call rings one more time at the user’s extension before it goes to the transfer return extension.
Page 158 Feature Reference The user at an extension who has activated Call Coverage can intercept an outside call routed for coverage by pressing the outside line button. You can program Call Coverage on a button on a system phone. Use a button with lights if you want a visual indication when your calls are being covered.
Page 159 Call Coverage (F20,XX,XX)—Release 2.0 or Later To send calls for coverage using the programmed button: 1. Press the programmed button. If an originating extension and a covering extension were programmed on the button, Call Coverage is activated (on a button with lights, the green light is on).
Page 160: Call Coverage Rings (#116) -Release 2.0 Only
Feature Reference Call Coverage Rings (#116) —Release 2.0 only Description This System Programming procedure, which applies to all system extensions programmed for Call Coverage, defines the number of times intercom, transferred, and outside calls on lines assigned ownership ring at an extension before they are sent to the covering extension.
Page 161: Call Coverage Rings (#320) -Release 3.0 Or Later
Call Coverage Rings (#320) —Release 3.0 or Later Call Coverage Rings (#320) —Release 3.0 or Later Description This System Programming procedure defines the number of times intercom, transferred, and outside calls on lines assigned ownership ring at an extension before they are sent to the covering extension. Unlike Call Coverage Rings (#116) in Release 2.0, Call Coverage Rings in Release 3.0 is programmable on an individual extension basis.
Page 162: Call Forwarding/Call Follow-Me (F11,Xx,Xx)
Feature Reference Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, transferred, and outside calls from a user’s extension to another system extension (where XX is an extension number). Users can activate this feature from their own extension (Call Forwarding) or from any other extension in the system (Call Follow-Me).
Page 163 Call Forwarding/Call Follow-Me (F11,XX,XX) At an extension that has Call Forwarding activated, if multiple calls are ringing, the system forwards them one at a time. This means that each subsequent call is not forwarded until the previous call is finished. If you press the Call Forwarding button after a call starts to ring, that call will not be forwarded.
Page 164 Feature Reference To remove Call Forwarding manually: f 1 1 1. Press 2. Dial your extension number twice. To forward calls using the programmed button: 1. Press the programmed button. If an originating extension and a destination extension were programmed on the button, Call Forwarding is activated (on a button with lights, the green light is on).
Page 165: Call Park
Call Park Call Park Description This feature allows you to “park” a call, or put it on a special type of hold, so it can be picked up from any phone in the system. Related Features Use Call Pickup to retrieve parked calls. When a call is parked, the caller hears Music-on-Hold (#602) if it is active and an audio source is connected to the processor module, regardless of the Ring on Transfer (#119) setting.
Page 166 Feature Reference To retrieve a parked call using Call Pickup: 1. Dial 2. Dial the extension number or press an Auto Dial button for the extension where the call is parked. Standard Phone To park a call: 1. While on a call, press the switchhook or The call is put on hold and you hear intercom dial tone.
Page 167: Call Pickup (I6Xx)
Call Pickup (I6XX) Call Pickup (I6XX) Description This feature lets users answer any intercom, outside, or transferred call ringing at another specified extension (where XX is a system extension number). This feature is useful for officemates who agree to answer each other’s calls. Related Features Use this feature to retrieve a parked call—see Call Park.
Page 168 Feature Reference Standard Phone 1. Lift the handset. You hear intercom dial tone. 2. Dial plus the two-digit number of the extension at which the call is ringing or parked. 5-58...
Page 169: Call Screening (F25)-Release 3.0 Or Later
Turn the feature off by pressing the call screening button again. The telephone drops off the call, but the voice mail system will not drop off the call. Answer or place another call. This causes the telephone to drop off the call...
Page 170 After a call has been sent to the voice mail system, the Call Screening feature cannot be used to screen that call. This feature must be primed before or while the call is ringing at the telephone. Users cannot create a conference call while screening a call.
Page 171: Call Waiting (#316)
Call Waiting does not apply to parked calls. See Call Park. Considerations This feature is distinct from the local telephone company’s Call Waiting feature. If you use this system feature, do not use your local telephone company’s Call Waiting feature. The Call Waiting tone (two beeps) is not repeated.
Page 172 Feature Reference To change the Call Waiting setting for an extension: f 0 0 s s # 3 1 6 1. Press 10 or 11. 2. Enter the number of the extension to receive Call Waiting. For example, to program extension 11, press 3.
Page 173: Caller Id
This feature requires no special programming; however, you must subscribe to Caller ID service (if it is available) on a per-line basis from your local telephone company and connect Caller ID lines to the appropriate system modules.
Page 174 Feature Reference name, you can program Caller ID Name Display onto a button with lights. This allows users to toggle between the Name and Number for an incoming call. Caller ID information does not display for extensions active on Conference Calls.
Page 175 Caller ID. A privacy message (Priv.) displays if the caller has blocked transmission of Caller ID information. If you use SMDR, telephone numbers of incoming calls print on call reports after the call is completed. (Private and out-of-area numbers are reported as “IN”...
Page 176: Caller Id Inspect (F17)
Feature Reference Caller ID Inspect (F17) Description This feature allows a user who is active on a call to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Users can inspect ringing, active, or held calls. Related Features If you program a Caller ID Name Display button, you can toggle between Caller ID name and Caller ID number while inspecting lines.
Page 177 Caller ID Inspect (F17) f 1 7 4. Press 5. Program another button for this extension or exit programming mode. Using 1. While active on a call, press the programmed button. The green light flutters. Caller ID Inspect is activated. 2.
Page 178: Caller Id Log Answered Calls (#317)-Release 2.0 Or Later
Caller ID Call Logging and Dialing (F23) all caller ID calls that are answered by that extension will be logged. A telephone symbol (a vertical handset) appears in the Call Status Display to indicate that the call being viewed has been answered.
Page 179 Caller ID Log Answered Calls (#317)—Release 2.0 or Later To view the Caller ID Call Log, a Caller ID Call Logging and Dialing button must be programmed on a button with lights on a system display phone. (This feature will not work if it is programmed on a button without lights.) Valid Entries 1 = Active (answered calls logged)
Page 180: Caller Id Call Log Line Association (#318)-Release 2.0 Or Later
Considerations To log Caller ID information, you must subscribe to Caller ID service (if it is available) on a per-line basis from your local telephone company and connect Caller ID lines to the appropriate system modules. You cannot use Caller ID Logging and Dialing (F23) if Station Lock (F21) or Caller ID Inspect (F17) is active.
Page 181 Caller ID Call Log Line Association (#318)—Release 2.0 or Later Valid Entries 1 = Assigned (line is associated with an extension or the extension is associated with a line) 2 = Not assigned (line is not associated with an extension) Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To associate a line with an extension for the purpose of logging caller ID...
Page 182: Caller Id Call Logging And Dialing (F23)-Release 2.0 Or Later
Feature Reference Caller ID Call Logging and Dialing (F23)—Release 2.0 or Later Description This feature is available on 24-character PARTNER 18D and 34D display phones. It is not available for the MLS, MLC, MDW or Tip/Ring phones. Once the system administrator assigns the Caller ID Call Log Line Association (#318), Caller ID Log Answered Calls (#317), and/or the Caller ID Log All Calls (#319) features to log Caller ID calls, you use Caller ID Logging and Dialing (F23) to view the log.
Page 183 Related Features To log Caller ID information, you must subscribe to a Caller ID service (if it is available) on a per-line basis from your local telephone company and connect Caller ID lines to the appropriate system modules. To enable a user to log calls and view the Call Log, use the Caller ID Call Line Association (#318) programming procedure to associate the line and extension for the purposes of logging unanswered calls.
Page 184 Feature Reference Examples The examples below show how unanswered Caller ID information is logged: Line 6 is associated with extensions 11 and 12 for Call Logging. If a Central Office call rings and is not answered on line 6, it is logged as “unanswered” on extensions 11 and 12.
Page 185 P r e v . Figure 5-2. Caller ID Telephone Number Display At the Telephone Number Display shown in Figure 2, the newest call in the log is shown. The log shows the calls in last-in-first-out order. An Out-of-Area message displays if the call was dialed from a region that does not support Caller ID.
Page 186 Press the Prev. button to view the Name Display of the previous log record. Press the Dial button to dial the telephone number and return the call (see dialing instructions that follow). Press the More button to view the Call Status display.
Page 187 Press the All button to erase all call log records for this extension. Dialing Instructions 1. If you want to dial the telephone number and return the call, press the Dial button on either the Telephone Number Display or the Name Display. When you press the Dial button on either display, the Dial Display shown in Figure 6 appears.
Page 188 (the third button). You also have the following options at the Call Log Dial display: Press the Back button to return to the Telephone Number or Name Display. Press the Call Log Display button to exit the Call Log.
Page 189: Caller Id Log All Calls (#319)-Release 2.0 Or Later
ID calls that are answered or answered by any extension on the associated lines are logged. A telephone symbol (a vertical handset) appears in the Call Status Display to indicate that the call being viewed has been answered.
Page 190 Feature Reference Valid Entries Extension number (10-49) No extension assigned Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program the extension to log answered calls: f 0 0 s s # 3 1 9 1.
Page 191: Caller Id Name Display (F16)
Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be available in your area (even if Caller ID number is available).
Page 192 Feature Reference Using Press the programmed button to turn Caller ID Name Display on; press it again to turn it off. Use the button like a switch—when the light is on, Caller ID Name Display is on. 5-82...
Page 193: Caller Id Type (#122)
When there is no incoming number, the system detects a “P” or an “O” in the “reason for DN (Directory Number) absence” field, and substitutes the information sent by the local telephone company Central Office in the Name parameter field: If the name is supplied, the system displays it.
Page 194 Feature Reference To change the Caller ID Type setting: f 0 0 s s # 1 2 2 1. Press 10 or 11. The system shows the current setting. 2. Press to return to the default setting. 3. Select another procedure or exit programming mode. 5-84 until the appropriate value displays, or press at extension...
Page 195: Calling Group Extensions (#502)
Calling Group Extensions (#502) Calling Group Extensions (#502) Description This System Programming procedure identifies the extensions in a Calling Group—a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group;...
Page 196 Feature Reference 3. At the Extension: prompt, enter the number of the extension to be programmed. For example, to select extension 31, dial 4. To assign or unassign the extension, press value displays. 5. At this point: To program another extension, press extension number shows on the display.
Page 197: Conference Calls
Conference Calls Conference Calls Description This section explains how to set up conference calls using the system phone or the switchhook on a standard phone. A conference call connects up to five parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the call cannot include more than two outside parties .
Page 198 Feature Reference Outside parties may be harder to hear on a conference call than on a two-party call, depending on the number of parties and the outside lines connected to the system. This feature cannot be used with Call Screening (F25). With standard phones, you can only do three-way conferencing.
Page 199: Conference Drop (F06)
Conference Drop (F06) Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features For instructions on setting up conference calls, see Conference Calls. You can use Outside Conference Denial (#109) to disallow conference calls with multiple outside parties.
Page 200: Contact Closure (F41 And F42)
Feature Reference Contact Closure (F41 and F42) Description The system can drive an optional Contact Closure Adjunct with two Contact Closures to operate auxiliary devices such as electronic door locks. You can assign one or more extensions to a Contact Closure Group for each of these Contact Closures.
Page 201 Contact Closure (F41 and F42) Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program a Contact Closure button: f 0 0 s s c 1. Press 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3.
Page 202: Contact Closure Group (#612)
Feature Reference Contact Closure Group (#612) Description The PARTNER ACS processor module has a jack to connect a Contact Closure Adjunct that has two Contact Closures. This System Programming procedure allows you to specify which user extensions can activate each Contact Closure. The Contact Closures can control devices such as electronic door locks.
Page 203 Contact Closure Group (#612) 5. At this point: To assign or unassign another extension to the same Contact Closure Group, press is displayed. Then repeat Step 4. To assign extensions to the other Contact Closure Group, press 6. Select another procedure or exit programming mode. until the correct extension , and begin at Step 2.
Page 204: Contact Closure Operation Type (#613)
Feature Reference Contact Closure Operation Type (#613) Description This System Programming procedure specifies how long the Contact Closures remain active when they are activated. A Contact Closure can be activated for 1, 3, or 5 seconds; or the Contact Closure can be set to toggle. If a Contact Closure that controls a door lock has a Contact Closure Operation Type of “5-Seconds On,”...
Page 205 Contact Closure Operation Type (#613) 4. To assign the Operation Type for the other Contact Closure, press , and repeat Step 3. 5. Select another procedure or exit programming mode. 5-95...
Page 206: Copy Settings (#399)
Feature Reference Copy Settings (#399) Description This System Programming procedure copies all of the following settings from one extension to another: #116 Call Coverage Rings #117 VMS Cover Rings #301 Line Assignment #302 Line Access Restriction #303 Display Language #304 Automatic Extension Privacy #305 Abbreviated Ringing #307 Forced Account Code Entry #308 Distinctive Ring...
Page 207: Press F 0 0 S
Copy Settings (#399) Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To copy the programmed settings from one extension to another of the same type: f 0 0 s s # 3 9 9 1.
Page 208: Dial Mode (#201)
Feature Reference Dial Mode (#201) Description This System Programming procedure identifies individual lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Related Features If you are having difficulty using touch-tone phones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).
Page 209: Direct Extension Dial Button (#113)-Release 2.0 Or Later
Direct Extension Dial Button (#113)—Release 2.0 or Later Direct Extension Dial Button (#113)—Release 2.0 or Later Description This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Direct Extension Dial (DXD) on and off.
Page 210 Feature Reference You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an incoming outside call answered by Direct Extension Dial, this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call.
Page 211 Direct Extension Dial Button (#113)—Release 2.0 or Later 2. If you want to assign Direct Extension Dial to the first available button, press DXD Button 1 Assigned - Ext10 If you want to unassign Direct Extension Dial, press similar to the following appears: DXD Button 2 Not Assigned If you want to assign Direct Extension Dial to a specific button, press 3.
Page 212: Direct Extension Dial Delay (#112)-Release 2.0 Or Later
Feature Reference Direct Extension Dial Delay (#112)—Release 2.0 or Later Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Direct Extension Dial feature. Related Features Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).
Page 213 Direct Extension Dial Delay (#112)—Release 2.0 or Later Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the number of times an incoming call rings at extension 10 before the system answers it: f 0 0 s s # 1 1 2 1.
Page 214: Direct Extension Dial Lines (#205)-Release 2.0 Or Later
Feature Reference Direct Extension Dial Lines (#205)—Release 2.0 or Later Description This System Programming procedure identifies the lines on which incoming calls are to be answered for Direct Extension Dial. Related Features You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off.
Page 215 Direct Extension Dial Lines (#205)—Release 2.0 or Later Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To identify the lines on which outside calls should be answered for Direct Extension Dial: f 0 0 s s # 2 0 5 1.
Page 216: Direct Extension Dial Record/Playback (I892)-Release 2.0 Or Later
Feature Reference Direct Extension Dial Record/Playback (I892)—Release 2.0 or Later Description This feature lets you record and play back the message that callers hear when a call is answered by the Direct Extension Dial feature. The maximum length of the message is 40 seconds.
Page 217 Direct Extension Dial Record/Playback (I892)—Release 2.0 or Later Using (See Figure 2-3 on page 2-22 for the location of special programming buttons such To record a Direct Extension Dial message: 1. Turn off Direct Extension Dial and Automatic System Answer at extension 10 and wait for any calls in the process of being answered by these features to be completed.
Page 218 Feature Reference 3. Press the 8 9 2 4. Dial . A display similar to the following appears: DXD: 1=Record 2=Play 5. Press . The following display appears: Message Playback After the message is played back, you hear a confirmation tone and a display similar to the following appears: DXD: 1=Record 2=Play 6.
Page 219: Direct Line Pickup-Active Line (I68Ll)
Direct Line Pickup—Active Line (I68LL) Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a system line number).This feature is useful for picking up a ringing or held call or for joining a call on a line that is not assigned to the phone.
Page 220 Feature Reference 3. Press a programmable button. i 6 8 4. Press left 5. Program another button for this extension or exit programming mode. Using System Phone 1. If you want, lift the handset. 2. Press a button programmed with Direct Line Pickup—Active Line, then dial the two-digit system line number of the line you want to pick up or join;...
Page 221: Direct Line Pickup-Idle Line (I8Ll)
Direct Line Pickup—Idle Line (I8LL) Direct Line Pickup—Idle Line (I8LL) Description This feature allows users to access a specific outside line (where LL is a system line number) when the line is not in use. This feature is useful for accessing a line that is not assigned to the phone.
Page 222 Feature Reference Using System Phone 1. If you want, lift the handset. 2. Press the programmed button and dial the two-digit system line number of the idle line you want to access; or press number. If you did not lift the handset, the speaker comes on automatically. Standard Phone 1.
Page 223: Disallowed List Assignments (#405)
Phone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. Considerations When a Disallowed Phone Number List is assigned to an extension, the list applies to all lines to which the extension has access.
Page 224: Disallowed Phone Number Lists (#404)
Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this procedure to create up to eight lists of up to 10 telephone numbers each.
Page 225 Disallowed Phone Number Lists (#404) Examples The examples below show how to enter telephone numbers for a Disallowed Phone Number List in Step 4 of “Programming.” Specific Telephone Numbers. Enter the phone number exactly as you would dial it. For example, to prevent calls to the local number 555-5678,...
Page 226 3. At the Entry: prompt, select a list entry (01–10). 4. At the Data- - - - - - - - - - - - prompt, enter the first telephone number. 5. To save the telephone number in memory, you must press 6.
Page 227: Display
Programming messages and prompts when in programming mode When you are in Telephone Programming mode, the current line assignment, feature code, or Speed Dial number (if any) assigned to a button displays when the button is pressed. Blank displays if nothing is programmed.
Page 228 Feature Reference — ChgBat W/PowerOn or ReplaceSysBat W/Power On appears when PARTNER ACS processor module batteries need to be replaced. The message may flicker on and off as the batteries near the low-power threshold. These batteries are used to retain system programming settings during a power failure.
Page 229: Display Language (#303)
Display Language (#303) Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. The language is set for each extension, so phones in the same system can display different languages.
Page 230: Distinctive Ring (#308)
Feature Reference Distinctive Ring (#308) Description This System Programming procedure determines whether calls should ring at a standard device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls to the standard device should ring like outside calls. Considerations Change the setting to Not Active if a standard device such as a modem or answering machine does not pick up intercom or transferred calls.
Page 231: Do Not Disturb (F01)
Do Not Disturb (F01) Do Not Disturb (F01) Description This feature is available only on system phones. This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal.
Page 232 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program a Do Not Disturb button: f 0 0 s s c 1. Press 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3.
Page 233: Doorphone Alert Extensions (#606)
Doorphone Alert Extensions (#606) Doorphone Alert Extensions (#606) Description This System Programming procedure identifies extensions that are signaled when a doorphone button is pressed. When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system phone, the call signals with a unique ding-dong sound to distinguish it from other calls.
Page 234: Doorphone Extension (#604 And #605)
Feature Reference Doorphone Extension (#604 and #605) Description Each of these System Programming procedures identifies an extension to which a doorphone is connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension to which the first doorphone is connected and Doorphone 2 Extension (#605) to identify the extension to which the second doorphone is connected.
Page 235 Doorphone Extension (#604 and #605) Valid Entries Any extensions except 10, 11, or the first two extensions of any 206 or 308EC modules. None Assigned Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program a doorphone extension: f 0 0 s s # 6 0 4 1.
Page 236: Emergency Phone Number List (#406)
Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, and emergency services numbers.
Page 237 Emergency List 03 Data - - - - - - - - - - - - 3. Enter the telephone number. 4. To save the telephone number in memory, you must press 5. At this point: To enter other phone numbers, press list entry and repeat Steps 3 and 4.
Page 238: Exclusive Hold (F02)
Feature Reference Exclusive Hold (F02) Description This feature is available only on system phones. This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone. Related Features You can use the Hold button to put calls on regular hold (any extension can pick up the held call).
Page 239 Exclusive Hold (F02) Using While active on an outside call on a system phone: 1. Press the programmed button or press Exclusive Hold. The green light next to the line, pool, or extensions, the line appears busy (steady red). 2. To retrieve the call, press the line, pool, or is held and lift the handset or press You can pick up a call on Exclusive Hold only at the extension at which it was put on Exclusive Hold.
Page 240: Extension Name Display
Description Users can assign a name to their extension: up to 20 characters long on PARTNER-model phones, up to 12 characters long on MLS-model phones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display phone receiving the call.
Page 241 Extension Name Display Table 5-3. Character Codes Letters: A = 21 N = 62 B = 22 O = 63 C = 23 P = 71 D = 31 Q = 72 E = 32 R = 73 F = 33 S = 74 G = 41 T = 81...
Page 242: External Hotline (#311)
Do not assign Forced Account Code Entry (#307) to the external hotline. Considerations Under certain conditions of heavy telephone usage, the external hotline may be unable to dial the programmed number immediately (for example, if many of the standard devices connected to your system dial out at the same time).
Page 243: To Assign Or Unassign The Extension, Press D Until The Appropriate Value Displays
External Hotline (#311) A standard phone without a dialpad is recommended for use as the external hotline. You can identify several extensions as external hotlines. Do not assign an external hotline to extension 10, 11, or to the first two extensions of any 206 or 308EC modules, which are reserved as power failure extensions.
Page 244 Feature Reference Using 1. Lift the handset of the external hotline. After approximately three seconds, the programmed phone number is dialed automatically. 2. If you do not hear dial tone or dialing noises, hang up for about 20 seconds and try again. 3.
Page 245: Fax Cng Detection (#505, Group 8)-Release 3.0 Or Later
Fax CNG Detection (#505, Group 8)—Release 3.0 or Later Feature Reference Fax CNG Detection (#505, Group 8)—Release 3.0 or Later Description To use Fax CNG Detection, you must have a voice messaging system or ASA/DXD. You must also have your system configured in one of these ways: Partner ACS as a stand-alone module 308EC version 2 module in slot 1;...
Page 246 Feature Reference (Recommended) Use Line Assignment (#301) to remove all outside lines from the fax extension. Other points to consider: Incoming fax detection is activated automatically by assigning extensions to Hunt Group 8. Hunt Group 8 should not be used as a standard hunt group, since incoming calls are automatically transferred to this hunt group.
Page 247: Fax Machine Extensions (#601)
Fax Machine Extensions (#601) Fax Machine Extensions (#601) Description This System Programming procedure identifies extensions to which fax machines are connected. Related Features If you want to monitor fax machine status and make one-touch transfers to the fax machine, see ‘‘Auto Dialing’’ on page 5-17 to program a Fax Management button and ‘‘Using the Fax Management Feature’’...
Page 248: Forced Account Code Entry (#307)
The account code can be used to charge telephone calls to a department or client; the account code prints on call reports if you are using SMDR (Station Message Detail Recording) or a call accounting package.
Page 249 Forced Account Code Entry (#307) Considerations If SMDR is used, the account code assigned to incoming or outgoing calls prints on call reports. (See ‘‘Call Reporting Devices (SMDR)’’ on page 4-9 for more information about call reporting.) For forced account code entry, if a Forced Account Code List exists, only valid account codes are printed on the call report.
Page 250: Forced Account Code List (#409)
Each list entry can include up to six digits. You can use the wildcard character (by pressing the single digit (it appears as “!” on the telephone display). Valid Entries Up to 6 digits including 0–9 and...
Page 251 Forced Account Code List (#409) Examples Expanded Account Codes. Users can enter more than the required digits for an account code for tracking purposes. For example, a Customer Service Department’s account code is 123. Representatives in the department must dial at least 123 to get an outside line, but can enter additional digits to track a specific customer or item number.
Page 252 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To create a Forced Account Code List: f 0 0 s s # 4 0 9 1. Press 10 or 11. 2. Select a list entry (01–99). For example, to select the third entry, press .
Page 253: Group Call Distribution (#206)
Group Call Distribution (#206) Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7.
Page 254 Feature Reference Examples Here are some useful applications for Group Call Distribution: Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. Doing so lets outside callers ring the group directly without having to be transferred by the receptionist.
Page 255: Group Calling-Ring/Page (I7G/I*7G)
Group Calling—Ring/Page (I7G/I*7G) Group Calling—Ring/Page (I7G/I*7G) Description This feature allows users to ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups (G is a Calling Group number from 1–4). When paging, the caller hears a beep and begins speaking; the caller’s voice is heard on the speakers of all idle system phones in the selected Calling Group.
Page 256 Feature Reference Examples Here are some useful applications for this feature: Group page employees for general announcements; this feature is an inexpensive alternative to a paging system. (Remember to install system phones with built-in speakers—all models except the MLC-6 and TransTalk 9000-series—where you want employees to hear announcements.) Put the extensions of people with similar responsibilities in a Calling Group, so when a caller needs to talk with anyone in the group, the receptionist...
Page 257 Group Calling—Ring/Page (I7G/I*7G) — If you page the group, start talking after the beep. Your voice is heard through the speakers of all system phones that are idle or have Do Not Disturb turned off in the Calling Group. If someone answers the page, you are connected to that person and the rest of the Calling Group no longer hears the page.
Page 258 Feature Reference To transfer a call to a Calling Group: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial and a group number (1–4). You can hang up or stay on the line to announce the call.
Page 259: Group Hunting-Ring/Voice Signal (I77G/I*77G)
Group Hunting—Ring/Voice Signal (I77G/I*77G) Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to off-load call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–8), the system rings or voice signals the first available (non-busy) extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt.
Page 260 Feature Reference If only one extension in a Hunt Group is available and that extension does not answer an incoming call, the call returns to the extension that transferred the call (or to that extension’s transfer return extension) after the programmed amount of transfer return rings. You can program a Group Hunting button on a system phone to ring or voice signal a Hunt Group with one touch.
Page 261 Group Hunting—Ring/Voice Signal (I77G/I*77G) Using System Phone To use when programmed on a button: To ring or voice signal an extension in the Hunt Group, simply lift the handset or press signaling, start talking after the beep. To transfer a call to an extension in the Hunt Group, while on a call press the programmed button.
Page 262 Feature Reference To transfer a call to a Hunt Group: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial and a group number (1–8). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension.
Page 263: Group Pickup (I66G)
Group Pickup (I66G) Group Pickup (I66G) Description This feature allows users at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, a user at any extension in the system can answer the call, without knowing which extension or line is ringing and without being in the same Pickup Group.
Page 264 Feature Reference To program a Pickup Group button: f 0 0 s s c 1. Press 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. i 6 6 4.
Page 265: Hold
Hold Hold Description This section explains how to place and retrieve calls on hold, using either the button on a system phone or the switchhook on a standard phone. (The user can make and receive other calls on another line or pool while a call is on hold.) Related Features System phone users can use Exclusive Hold to put calls on hold that can be retrieved only from their own extension.
Page 266 Feature Reference Using System Phone To put a call on hold, press The green light next to the To retrieve a call that you put on hold: 1. Press the 2. If the handset is in the cradle, lift it up or press You are reconnected to the held call.
Page 267: Hold Disconnect Time (#203)
This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals.
Page 268 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the hold disconnect time: f 0 0 s s # 2 0 3 1. Press 10 or 11. 2. At the Line: prompt, enter the two-digit number of the line for which you are adjusting the hold disconnect time.For example, to adjust line 1, press The current hold disconnect time for the line number you specified is displayed.
Page 269: Hotline (#603)
Hotline (#603) Hotline (#603) Description This System Programming procedure identifies an internal hotline extension and its alert extension. When a user lifts the handset of the hotline phone, the alert extension rings. You can set up several hotline and alert extension pairs. The alert extension can be the same or different for multiple hotline extensions.
Page 270 Feature Reference Example A supermarket installs a hotline phone at its meat counter. When a customer uses the hotline phone, the butcher’s phone rings. Alternatively, if the loudspeaker paging system is programmed as the alert extension, a sales clerk could request a “price check”...
Page 271: Hunt Group Extensions (#505)
Hunt Group Extensions (#505) Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to eight Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system and Hunt Group 8 is used exclusively for transferring and detecting fax calls.
Page 272 Feature Reference Considerations for Hunt Groups 1–6 Any number of extensions can be assigned to each Hunt Group. In addition, extensions can be in more than one Hunt Group. You can include multiple fax machines or answering machines in a Hunt Group.
Page 273 Hunt Group Extensions (#505) To assign extensions to a Hunt Group: f 0 0 s s # 5 0 5 1. Press 10 or 11. 2. At the Group: prompt, enter a group number (1–8). For example, to select group 1, press Hunt Group 1 Extension: 3.
Page 274: Intercom Dial Tone (#309)
Feature Reference Intercom Dial Tone (#309) Description This System Programming procedure determines the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or modem, that has trouble making calls.
Page 275: Joining Calls
Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Up to three system extensions can join a call on an outside line (for a total of one outside and four inside parties).
Page 276 Feature Reference You can tell when someone has joined a call of yours when the lights next to the line or pool button change to alternately flashing red and green. If a system phone joins a call on a standard phone, there is a momentary “break”...
Page 277: Last Number Redial (F05)
Last Number Redial (F05) Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 28 digits). It is useful for immediately redialing a busy number. Related Features You can use Save Number Redial (F04) to temporarily save the last number dialed.
Page 278 Feature Reference Using System Phone To use Last Number Redial: 1. If you want, lift the handset. 2. Press the programmed button or press Digits are displayed on system display phones as they are dialed. Standard Phone To use Last Number Redial: 1.
Page 279: Line Access Mode (#313)-Release 2.0 Or Later
Line Access Mode (#313)—Release 2.0 or Later Line Access Mode (#313)—Release 2.0 or Later Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure identifies individual extensions that are to operate as key extensions even though the system is configured for Hybrid mode. If an extension’s Line Access Mode is changed to Key, individual lines can be assigned to specific buttons on that extension’s phone regardless of whether they are part of a pool.
Page 280 Feature Reference To change the Line Access Mode setting for a specific extension: f 0 0 s s # 3 1 3 1. Press 2. Enter the desired extension number. For example, to program extension 18, press 3. To change the Line Access Mode, press value displays.
Page 281: Line Access Restriction (#302)
Line Access Restriction (#302) Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on a specific line. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on the line; in this case you can assign the manager’s line to the secretary’s extension and restrict it to In Only.
Page 282 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To restrict an extension from making calls on a specific line: f 0 0 s s # 3 0 2 1. Press extension 10 or 11. 2.
Page 283: Line Assignment (#301)
Line Assignment (#301) Line Assignment (#301) Description This procedure applies to key extensions or to individual lines on pooled extensions . This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left to right, starting in the bottom left corner (see Figure 5-7 on the next page).
Page 284 Feature Reference Ext. Message Intercom Intercom Ext. Message Intercom Intercom Intercom Intercom Ext. Message Figure 5-7. Default Line Assignments 5-174...
Page 285 Line Assignment (#301) Considerations You cannot assign a line that belongs to a pool as an individual line on that pooled extension. A line must be assigned to a button with lights. If a line is assigned to a button without lights, you cannot access that line, nor can you program anything else on the button.
Page 286 Feature Reference 4. At this point: If you want to assign the line to the first available button with lights, press Line Assignment 15 L01 1 Assigned If you want to remove a line assignment, press display similar to the following appears: Line Assignment 15 L01 2 Not Assigned If you want to assign the line to a specific button, press...
Page 287: Line Coverage Extension (#208)
Line Coverage Extension (#208) Line Coverage Extension (#208) Description This feature applies only if you have a voice messaging system. This System Programming procedure identifies an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line.
Page 288 Feature Reference Valid Entries System line number System extension number No lines owned by an extension Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the Line Coverage setting for an extension: f 0 0 s s # 2 0 8 1.
Page 289: Line Ringing
Line Ringing Description This Telephone Programming procedure determines how each outside line or pool assigned to an extension rings. A line or pool can ring immediately, ring with a 20-second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who cover each other’s lines.
Page 290 Feature Reference Valid Entries Immediate Ring Lines Delayed Ring No Ring Pools Examples Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. Receptionist Backup.
Page 291: Loudspeaker Paging (I70)
Loudspeaker Paging (I70) Loudspeaker Paging (I70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the processor module. Related Features Users can make Simultaneous Paging announcements over the loudspeaker paging system and the idle system phones assigned to Calling Group 1.
Page 292 Feature Reference Using System Phone To make an announcement over the loudspeaker paging system: 1. Press the programmed button or 2. Speak into the handset. (To avoid feedback, do not use the speakerphone.) Your voice is heard through the loudspeaker paging system. If your paging system supports announcements to zoned areas, refer to the instructions packaged with the device to make zoned announcements.
Page 293: Making Calls
Making Calls Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to speed dial a number—see ‘‘Related Features’’ below. Hybrid Mode Only Making calls in Hybrid mode is the same as in Key mode except users can select a pool button rather than a line button to access an outside line.
Page 294 Feature Reference Users can ring any of the seven Hunt Groups or voice signal Hunt Groups 1–6. For more information, see Group Hunting—Ring/Voice Signal. If Station Lock is used at an extension, users cannot dial outside numbers except Marked System Speed Dial Numbers and numbers on the Emergency Phone Number List (#406).
Page 295 Making Calls To make an outside call on a specific line: 1. Press the idle line button (red and green lights are both off) or dial plus the two-digit line number. 2. If desired, lift the handset. 3. Dial the phone number. To make an outside call using a specific pool: 1.
Page 296 Feature Reference How to Make an Intercom Call An intercom call, or inside call, is a call between two extensions without using an outside line. There are two ways you can signal the extension you are calling: by ringing or by voice. System Phone You can lift the handset or press 1.
Page 297 Making Calls If you hear two beeps, you have reached a busy system phone with Voice Interrupt On Busy Assigned. You can speak after the beeps. Be aware that the third party to whom the recipient is speaking probably also will hear the two beeps and the faint sound of your voice.Be brief and discreet in your interruption.
Page 298: Manual Signaling (F13Xx Or F13*Xx)
Description This feature applies only to PARTNER- and MLS-model phones. This feature lets you program a button on your PARTNER- or MLS-model phone that you can use to signal a predetermined co-worker’s extension. It typically is used by a receptionist to alert a user when the user is busy on another call. You can use a Manual Signaling button to beep, ring, or voice signal the user at the target extension.
Page 299 Manual Signaling (F13XX or F13*XX) A Manual Signaling button does not initiate an intercom call unless you lift the handset or press Signaling button. To respond to a signal, the target extension must place an intercom call to the person signaling. Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program a Manual Signaling button:...
Page 300: Message Light Off (F10Xx)
Feature Reference Message Light Off (F10XX) Description This feature turns off the message light at a specified extension (where XX is a system extension number). Related Features For instructions for turning on the message light, see ‘‘Message Light On (F09XX)’’ on page 5-192.
Page 301 Message Light Off (F10XX) 5. Optionally, dial the two-digit extension number of your most common destination, or skip to Step 6 if you want only the feature code on the button. 6. Program another button for this extension or exit programming mode. Using System Phone To turn off the message light:...
Page 302: Message Light On (F09Xx)
Feature Reference Message Light On (F09XX) Description This feature turns on the message light at a specified extension (where XX is a system extension number). Related Features For instructions on turning off the message light, see ‘‘Message Light Off (F10XX)’’ on page 5-190. You may be able to use this feature to signal someone at a doorphone extension.
Page 303 Message Light On (F09XX) f 0 9 4. Press 5. Optionally, dial the two-digit extension number of your most common destination, or skip to Step 6 if you want only the feature code on the button. 6. Program another button for this extension or exit programming mode. Using System Phone To turn on the message light:...
Page 304: Music-On-Hold (#602)
Music-on-Hold setting to Not Active until you are able to solve the problem. The performance of music over telephone lines is a public performance under United States Copyright law. Accordingly, in order for the performance of that music to be lawful, it must be licensed annually to the user by the copyright owners or their representatives.
Page 305 Music-on-Hold (#602) Valid Entries 1 = Active 2 = Not Active Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the setting of the Music-on-Hold jack: f 0 0 s s # 6 0 2 1.
Page 306: Music-On-Hold Volume (#614)
Feature Reference Music-on-Hold Volume (#614) Description This System Programming procedure allows you to select one of seven volume settings for the external music source provided through the Music-on-Hold jack on the PARTNER ACS processor module. This setting is system-wide. Related Features Music-on-Hold (#602) activates or deactivates the Music-on-Hold jack on the processor module.
Page 307: Night Service Button (#503)
Night Service Button (#503) Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines and pools assigned to the phones of the users in the Night Service Group ring immediately, regardless of their normal Line Ringing settings.
Page 308 Feature Reference Valid Entries 1 = Assigned to next available button at extension 10 2 = Not Assigned 3 = Select Button (then press a programmable button to assign Night Service to that button) Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program a Night Service Button at extension 10: f 0 0 s s # 5 0 3 1.
Page 309 Night Service Button (#503) 2. Enter the password. The green light is on steady. Night Service is on. To turn Night Service off: 1. Press the Night Service button at extension 10. If a System Password is programmed, the green light next to the button flashes;...
Page 310: Night Service Group Extensions (#504)
Feature Reference Night Service Group Extensions (#504) Description This System Programming procedure assigns extensions to the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings. Any extensions that would normally ring during the day, will also ring.
Page 311 Night Service Group Extensions (#504) Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such f 0 0 s s # 5 0 4 1. Press 10 or 11. 2. Enter the number of the extension to be programmed. For example, to program extension 13, press 3.
Page 312: Number Of Lines (#104)
Feature Reference Number of Lines (#104) Description This feature should be used only for initial system setup. This System Programming procedure determines in Key mode the number of outside lines that are automatically assigned to all system extensions; in Hybrid mode, it determines the number of lines assigned to the main pool.
Page 313 Number of Lines (#104) Valid Entries 3 lines for the PARTNER ACS processor module and 308EC module, plus 2 lines per 206 or 200 module, plus 4 lines per 400 module Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To assign lines to the system at initial system setup: f 0 0 s s # 1 0 4 1.
Page 314: Outgoing Call Restriction (#401)
Numbers and numbers from an Allowed Phone Number List (#407) and the Emergency Phone Number List (#406). Also, if a System Password (#403) is defined, MLS-model system phone users can enter it to override restrictions. You can program a button on the system phone at extension 10 to be used to quickly change an extension’s Outgoing Call Restriction setting.
Page 315 Outgoing Call Restriction (#401) If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is needed to place calls outside the PBX or Centrex system, the control unit may not be able to prevent calls for extensions restricted to Local Only.
Page 316: Outgoing Call Restriction Button (#114)
Feature Reference Outgoing Call Restriction Button (#114) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for an extension. This button is useful for quickly changing an extension’s restriction. For example, after a guest’s departure, a hotel manager can change the Outgoing Call Restriction setting of the room phone from No Restriction to Inside Only so outside calls cannot be made from the phone after the guest checks out.
Page 317 Outgoing Call Restriction Button (#114) Valid Entries 1 = Assigned to next available button at extension 10 2 = Not Assigned 3 = Select button (then press a programmable button with lights to assign Outgoing Call Restriction to that button) Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program an Outgoing Call Restriction button at extension 10:...
Page 318 Feature Reference Using To change an extension’s Outgoing Call Restriction setting: 1. Press the Outgoing Call Restriction button at extension 10. The green light next to the Outgoing Call Restriction button turns on and extension 10 appears busy to the system. 2.
Page 319: Outside Conference Denial (#109)
Outside Conference Denial (#109) Outside Conference Denial (#109) Description This System Programming procedure determines whether users can include more than one outside party in a conference call. Related Features For instructions on making conference calls, see Conference Calls. Use Conference Drop to drop the last outside party added to the conference.
Page 320: Personal Speed Dial Numbers
Feature Reference Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently-dialed numbers for each extension. Personal Speed Dial numbers can be dialed quickly by pressing two-digit code from 80 through 99. The Personal Speed Dial numbers programmed for a particular extension are for use only at that extension.
Page 321 Personal Speed Dial Numbers Valid Entries Any phone number—up to 28 characters consisting of the digits 0–9, special dialing functions that you can access by pressing (Stop), (Recall), and through 99. No number assigned to any code Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program Personal Speed Dial numbers: f 0 0 s s c 1.
Page 322 Feature Reference 3. Dial the two-digit Personal Speed Dial code (80–99). If you did not specify an outside line or pool, the system automatically selects one, turns on the speaker if the handset is in the cradle, and dials the number. The number being dialed shows on a display phone.
Page 323: Pickup Group Extensions (#501)
Pickup Group Extensions (#501) Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a Pickup Group. When a call rings at an extension in a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code.
Page 324 Feature Reference 5. At this point: To assign or unassign another extension, press until the extension number shows on the display. Then repeat Step 4. To program another group, press enter a new group number. Then repeat Steps 3 and 4. 6.
Page 325: Pool Access Restriction (#315)- Release 2.0 Or Later
Pool Access Restriction (#315)— Release 2.0 or Later Pool Access Restriction (#315)— Release 2.0 or Later Description This procedure applies only to pooled extensions in Hybrid mode. This System Programming procedure restricts a pooled extension from receiving and/or making outside calls on all lines belonging to a specific pool. For example, you may want customer service representatives to make calls using the WATS lines that belong to auxiliary pool 881, but not receive incoming calls on the lines in that pool;...
Page 326 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To restrict an extension from making or receiving calls on all the lines in a specific pool: f 0 0 s s # 3 1 5 1.
Page 327: Pool Extension Assignment (#314)-Release 2.0 Or Later
Pool Extension Assignment (#314)—Release 2.0 or Later Pool Extension Assignment (#314)—Release 2.0 or Later Description This feature applies only to pooled extensions in Hybrid mode. This System Programming procedure identifies the pools that are assigned to buttons at a pooled extension. The system uses two buttons to represent the main pool (880) and one for each auxiliary pool (881, 882, 883).
Page 328 Feature Reference Considerations You cannot assign pool buttons to extension 10 or to any key extension. The main pool buttons are always assigned to the two leftmost buttons on the bottom row of a system phone. You cannot use Select Button (Setting 3) for the main pool (880) during Pool Extension Assignment programming.
Page 329 Pool Extension Assignment (#314)—Release 2.0 or Later 4. At this point: If you want to assign the pool to the first available button with lights, press Pool Ext Assign 15 P881 1 Assigned If you want to remove a pool assignment, press display similar to the following appears: Pool Ext Assign 15 P881 2 Not Assigned...
Page 330: Pool Line Assignment (#207)-Release 2.0 Or Later
Feature Reference Pool Line Assignment (#207)—Release 2.0 or Later Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure assigns lines to or removes lines from the main and auxiliary pools supported for Hybrid mode. You can change line assignments in the main pool (880) or in any of three auxiliary pools (881, 882, or 883).
Page 331 Pool Line Assignment (#207)—Release 2.0 or Later Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the assignment of lines to pools: f 0 0 s s # 2 0 7 1. Press 2.
Page 332: Privacy (F07)
Feature Reference Privacy (F07) Description This feature is available only on system phones. This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed.
Page 333 Privacy (F07) Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program a Privacy button: f 0 0 s s c 1. Press 10 or 11. 2. Dial the number of the extension to be programmed with this feature. 3.
Page 334: Recall (F03)
Recall (F03) Description This feature causes the system to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting. Related Features If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal.
Page 335 Recall (F03) Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program a Recall button: f 0 0 s s c 1. Press 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3.
Page 336: Recall Timer Duration (#107)
Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected. Typically you use the Recall feature to access a PBX, central office, or Centrex feature, such as Call Waiting.
Page 337 Recall Timer Duration (#107) 3. Select another procedure or exit programming mode. 4. If you are using Recall to access PBX or Centrex features, test the new Recall Timer setting: If a call is disconnected, shorten the time. If the Recall signal has no effect, lengthen the time. 5-227...
Page 338: Record-A-Call (F24)-Release 3.0 Or Later
You can not use Record-a-Call with Call Screening (F25). Considerations A Record-a-Call button with LEDs must be programmed on a telephone. A maximum of two conversations can be recorded at one time per system. When two conversations are being recorded, the red LED associated with this feature becomes red steady.
Page 339 Record-a-Call (F24)—Release 3.0 or Later If another user attempts to record a call while two others are being recorded, and pushes the red steady Record-a-Call button, the system ignores it. To use this feature, you must assign four ports into Hunt Group 7. This requires PMVS Release 5 and an upgrade card, which allows the increase from two to four ports.
Page 340: Remote Administration Password (#730) -Release 3.0 Or Later
Feature Reference Remote Administration Password (#730) —Release 3.0 or Later Description This feature can be used only from a system phone. In order to perform the remote administration, the System Administrator must give this password to the remote party. This feature prevents unauthorized use of the remote administration capability. Related Features If a remote administration session is active during a scheduled Automatic Backup (#123), the backup will cancel.
Page 341 Remote Administration Password (#730) —Release 3.0 or Later 3. Enter or change the password by entering the two-digit character codes found in Extension Name Display, Table 5.1. 4. To save the password, press the password as it has been entered. 5.
Page 342: Restore Programming (#125)
Backup Programming—Automatic (#123) automatically saves your programmed settings at regular intervals. Backup Programming—Manual (#124) is a manual procedure that you can perform at any time to back up your system and telephone programming settings. System Reset—Programming Saved (#728) automatically occurs following a successful restore.
Page 343 Restore Programming (#125) PC Card Slot 2 is recommended for the Backup/Restore PC Card; however, either slot can be used. If the system detects Backup/Restore PC Cards in both slots when a restore begins, the first slot is used and the second is ignored .
Page 344 If the restore is not successful, the display shows Restore Failed or Restore Failed-Try Again for two seconds. All calls that were in progress are disconnected and all of the system and telephone programming settings revert to the default settings. You are no longer in System Programming mode.
Page 345: Ring On Transfer (#119)
Ring on Transfer (#119) Ring on Transfer (#119) Description This System Programming procedure lets you specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; if it is set to Not Active, callers hear silence unless Music-on-Hold is activated and an audio source is connected to the system.
Page 346: Rotary Dialing Timeout (#108)
Feature Reference Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary Dialing Timeout. You may need to change the length of the timeout if you have any rotary lines and you are having trouble calling out on standard touch-tone phones. For example, if users dial slowly and calls are not completed or are connected to wrong numbers, lengthen the timeout.
Page 347: Save Number Redial (F04)
Save Number Redial (F04) Save Number Redial (F04) Description This feature is available only on system phones. This feature saves into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system phone. Users can use this feature to save a number before they hang up on a busy or unanswered call.
Page 348 Feature Reference f 0 4 4. Press 5. Program another button for this extension or exit programming mode. Using To save a number, from a system phone, press the programmed button or f 0 4 press after dialing the number, but before hanging up. To redial a stored number, press the programmed button again or f 0 4 press...
Page 349: Send All Calls
Send All Calls Send All Calls Description You can use the Call Coverage or VMS Cover with Do Not Disturb buttons to send intercom and transferred calls and outside calls on owned lines immediately to your voice mailbox. Related Features If Call Coverage is on and a call that is eligible for coverage begins to ring, you can turn on Do Not Disturb to send that call and any subsequent calls immediately to the covering extension.
Page 350 Feature Reference If VMS Cover is already turned on, press the Do Not Disturb button. All covered calls are sent immediately to the voice messaging system until you turn off Do Not Disturb. To send covered calls immediately to coverage when Call Coverage and VMS Cover are both on, press Do Not Disturb.
Page 351: Simultaneous Paging (I*70)
Simultaneous Paging (I*70) Simultaneous Paging (I*70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module, and all of the idle systems phones with speakers assigned to Calling Group 1. Related Features You must use Calling Group Extensions (#502) to identify the extensions in Calling Group 1.
Page 352 Feature Reference Using System Phone To make an announcement over the loudspeaker paging system and the idle system phones with speakers in Calling Group 1: 1. Press the programmed button or 2. Speak into the handset. (To avoid feedback, do not use the speakerphone.) Your voice is heard through the loudspeaker paging system and the speakers of all idle system phones in Calling Group 1.
Page 353: Smdr Output Format (#610)
Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether a maximum of 15 digits or 24 digits is printed for dialed numbers in the Number field on the call report. The longer field is useful for businesses, such as law offices and hotels, that need to record many digits for outgoing calls for billing purposes.
Page 354 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the maximum number of digits for dialed numbers that can print on call reports: f 0 0 s s # 6 1 0 1.
Page 355: Smdr Record Type (#608)
Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether all calls or outgoing calls only are to be included on call reports.
Page 356 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To identify the type of calls to include for call reporting: f 0 0 s s # 6 0 8 1. Press 10 or 11. 2.
Page 357: Smdr Talk Time (#611)-Release 2.0 Or Later
Description Call reporting (often referred to as M Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to indicate whether or not you want to include a Talk field on call reports. The Talk field records talk time for all incoming outside calls.
Page 358 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To include the Talk field on call reports: f 0 0 s s # 6 1 1 1. Press 2. Press 3. Select another procedure or exit programming mode. 5-248 on system phones.) until the appropriate value displays.
Page 359: Smdr Top Of Page (#609)
Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure notifies the system that the printer has been aligned to the top of a new page. Use this feature after inserting paper, clearing a jam, or to print a new header after changing SMDR Output Format or SMDR Talk Time.
Page 360: Special Dialing Functions
Sends a timed switchhook flash needed to alert the system on the other end (such as a PBX or Centrex system), and to use some local telephone company custom calling features (such as Call Waiting). Use Recall only as the first entry in an Auto Dial or Speed Dial number.
Page 361 Special Dialing Functions Recall/Centrex Feature Button: The following entry shows how to program an Auto Dial button with a Centrex feature that you use while on a call, for which the feature access code is *32. This example includes a Recall signal to send a switchhook flash to the Centrex system when you are already on a call.
Page 362: Star Code Dial Delay (#410)
Feature Reference Star Code Dial Delay (#410) Description Central Offices of some phone companies support the use of star codes before the dialed phone number to obtain special services; for example, in some areas, you can dial *67 to prevent Caller ID information from being sent to the called party.
Page 363 Star Code Dial Delay (#410) Related Features You can include star codes in Allowed Phone Number Lists and Disallowed Phone Number Lists. Star Code Dial Delay settings apply to Auto Dialing, Last Number Redial, Personal Speed Dial Numbers, Save Number Redial, and System Speed Dial Numbers.
Page 364 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the Star Code Dial Delay setting: f 0 0 s s # 4 1 0 1. Press 10 or 11. The current setting is displayed. 2.
Page 365: Station Lock (F21)
Description This feature is available only on system and standard touch-tone phones. This feature lets users enter a four-digit code on their telephone dialpad to “lock” their extension. Later, the user enters the identical code to unlock the extension. Station Lock helps to prevent unauthorized people from making outside calls from these extensions.
Page 366 Feature Reference f 2 1 4. Press 5. Program another button for this extension or exit programming mode. Using System Phone You can lock an extension when the phone is idle or while active on an intercom or outside call using the handset or speakerphone. 1.
Page 367 Station Lock (F21) 4. Re-enter the four-digit code. If the code entered in Step 4 matches the code entered in Step 3, you hear silence. The extension is locked. If the code entered in Step 4 does not match the code entered in Step 3, you hear fast busy tone and the extension remains unlocked.
Page 368: Station Unlock (F22)
Feature Reference Station Unlock (F22) Description This feature is available only at extension 10 or 11. This feature lets you unlock a specific user’s locked extension. Use this feature when a user forgets the code he or she used to lock the extension. Related Features Use Station Lock to lock and unlock from an extension.
Page 369: System Date (#101)
System Date (#101) System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle; the month, day, and year print on SMDR call reports. Related Features The System Date is used to date-stamp the backup files when you use Backup Programming—Automatic (#123) and Backup Programming—...
Page 370: System Day (#102) Release 2.0 And Earlier
Feature Reference System Day (#102) Release 2.0 and Earlier Description System Day is not applicable to Release 3.0 or later. In those releases, the system calculates the day of the week for you, using System Date (#101). This System Programming procedure sets the day of the week that appears on system display phones.
Page 371: System Password (#403)
This feature is available only on PARTNER- and MLS-model phones. This System Programming procedure defines a four-digit password that users can enter from PARTNER- and MLS-model phones to override dialing restrictions (if the extension has access to an outside line).
Page 372: System Release Status (F59)
This message indicates that this is Release 2.0 of the PARTNER Advanced Communications System. The C01 represents the country code. Using To use this feature, press release message replaces the default information on the top line of the telephone display for 15 seconds. 5-262 f 5 9...
Page 373: System Reset-Programming Saved (#728)
System Reset—Programming Saved (#728) System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when advised to do so by technical support personnel. Related Features After a power failure or system reset: Automatic System Answer Button (#111), Direct Extension Dial Button (#113), Night Service Button (#503) and Station Lock return to the status (on or off) that they were in immediately prior to the power failure or system...
Page 374 Feature Reference All of the system and telephone programming settings that were in effect before the power failure or down period are retained (except those mentioned in the “Related Features” section above); they do not revert to the default settings.
Page 375: System Speed Dial Numbers
System Speed Dial Numbers System Speed Dial Numbers Description This feature lets you program a list of up to 100 frequently-dialed numbers for the system. Anyone on the system can dial a System Speed Dial number by pressing at intercom dial tone on a standard phone) and the three-digit code from 600 through 699.
Page 376 Feature Reference If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is needed to place calls outside the PBX or Centrex system, include the dial-out code and one or more pauses (if available) in Speed Dial numbers that must dial out of the PBX or Centrex system.
Page 377 System Speed Dial Numbers 4. At this point: To program another System Speed Dial number, start from Step 2. To program over an existing number, enter the new number after selecting the three-digit code. To remove a System Speed Dial number, enter the number’s three-digit code and press f 0 0 5.
Page 378: System Time (#103)
Feature Reference System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Related Features Backup Programming—Automatic (#123) uses the System Time to schedule the automatic backups. Backup Programming—Automatic (#123) and Backup Programming— Manual (#124) do not backup the System Time. Restore Programming (#125) does not restore the System Time.
Page 379: Toll Call Prefix (#402)
This feature should be set to reflect the dialing patterns of your local telephone company. Related Features This procedure affects the operation of dialing restrictions and permissions. For more information, see Allowed Phone Number Lists (#407), Disallowed Phone Number Lists (#404), and Emergency Phone Number List (#406).
Page 380: Touch-Tone Enable (F08)
Feature Reference Touch-Tone Enable (F08) Description This feature is available only on system phones. This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone service.
Page 381: Transfer Return Extension (#306)
Transfer Return Extension (#306) Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call. Related Features You can use Transfer Return Rings (#105) to define the number of times all system extensions should ring with transferred calls before they return...
Page 382 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the Transfer Return Extension for a specific extension: f 0 0 s s # 3 0 6 1. Press 10 or 11. 2.
Page 383: Transfer Return Rings (#105)
Transfer Return Rings (#105) Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features By default, transferred calls return to the originating extension if they are not answered.
Page 384 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the number of times a transferred call rings before returning to the transfer return extension: f 0 0 s s # 1 0 5 1.
Page 385: Transferring Calls
Transferring Calls Transferring Calls Description This section explains how to transfer calls using the phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other extensions.
Page 386 Feature Reference When a call you transferred is answered, if you began the call on an individual line, the red light goes on next to the line button goes on; if you began the call on a line in a pool, the call no longer appears on your phone. If you transfer a call to an extension for which you have an Auto Dial button and the call is unanswered, the green light next to the Auto Dial button flutters when the call returns to your extension.
Page 387 Transferring Calls If you do not wish to announce the call, hang up as soon as you hear ringing (after Step 2 above). If no one answers, the call rings back at your extension (unless a different transfer return extension is programmed for your extension)—lift the handset and you are reconnected to the caller.
Page 388 Feature Reference Standard Phone To pass a call to another extension: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial the extension number (or and a Calling Group number) to which you want the call transferred.
Page 389: Unique Line Ringing (#209)-Release 3.0 Or Later
Unique Line Ringing (#209)—Release 3.0 or Later Unique Line Ringing (#209)—Release 3.0 or Later Description This feature applies only to MLS, PARTNER, and TransTalk phones. This feature allows a ringing pattern (maximum of eight) to be assigned on a per line basis for users to differentiate, by sound, which line is ringing.
Page 390: Vms Cover (F15)
Feature Reference VMS Cover (F15) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their extension to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
Page 391 VMS Cover (F15) Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program a VMS Cover button: f 0 0 s s c 1. Press 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3.
Page 392: Vms Cover Rings (#117)- Release 2.0 Or Earlier
Feature Reference VMS Cover Rings (#117)— Release 2.0 or Earlier Description This feature applies only if you have a voice messaging system. This System Programming procedure, which applies to all system extensions programmed for VMS Cover, defines the number of times a call rings before it is sent to a user’s voice mailbox.
Page 393: Vms Cover Rings (#321)- Release 3.0 Or Later
VMS Cover Rings (#321)— Release 3.0 or Later VMS Cover Rings (#321)— Release 3.0 or Later Description This feature applies only if you have a voice messaging system. This System Programming procedure, which applies to all system extensions programmed for VMS Cover, defines the number of times a call rings before it is sent to a user’s voice mailbox.
Page 394: Vms Hunt Delay (#506)
Feature Reference VMS Hunt Delay (#506) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines when outside calls should be answered by the Automated Attendant Service of the voice messaging system. You can set the system for any number of rings, 0-6. Assigning more rings gives the receptionist an opportunity to answer calls before they go to the Automated Attendant Service.
Page 395 VMS Hunt Delay (#506) Valid Entries For Release 3.0 or Later: Mode 1 = Day 2 = Night Number of Rings 0 - 6 Programming For Release 2.0 or Earlier: (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the VMS Hunt Delay setting for the voice messaging system’s Automated Attendant service: f 0 0 s s # 5 0 6...
Page 396: Vms Hunt Schedule (#507)
Feature Reference VMS Hunt Schedule (#507) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).
Page 397 VMS Hunt Schedule (#507) Programming For Release 2.0 or Earlier: (See Figure 2-3 on page 2-22 for the location of special programming buttons such To change the VMS Hunt Schedule setting for the voice messaging system’s Automated Attendant Service: f 0 0 s s # 5 0 7 1.
Page 398: Voice Interrupt On Busy (#312)
Feature Reference Voice Interrupt On Busy (#312) Description This feature is available only on system phones. This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call with one other party.When voice interrupt on busy is initiated, the recipient hears two beeps before hearing the originator’s...
Page 399 Voice Interrupt On Busy (#312) — To resume your conversation with the third party, press the line or pool button next to the winking green light. Any party involved in a voice interrupt on busy call cannot be involved in a second voice interrupt on busy call until the first is finished.
Page 400 Feature Reference If you hear ringing, you have reached a standard phone, an idle MLC-6 or TransTalk 9000-series phone, or a system phone that is idle, has Do Not Disturb turned off, and has Voice Interrupt On Busy Not Assigned. Your call is not completed until someone answers. 5-290...
Page 401: Voice Interrupt On Busy Talk-Back (F18)
Voice Interrupt On Busy Talk-Back (F18) Voice Interrupt On Busy Talk-Back (F18) Description This feature is available only on system phones. This feature lets you program a button that is used to respond to a voice interrupt on busy call while the user is active on another call. Related Procedures You must use Voice Interrupt On Busy (#312) to identify extensions that can receive an intercom call while busy on another call.
Page 402 Feature Reference 3. Respond to the originator of the voice interrupt on busy call. The third party with whom you were originally speaking does not hear your response, but you can hear that third party. 4. Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator has hung up) to resume the conversation with the third party.
Page 403: Voice Mailbox Transfer (F14)
Voice Mailbox Transfer (F14) Voice Mailbox Transfer (F14) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets a system phone user transfer a caller directly to a specific extension’s voice mailbox, in order for the caller to leave a message without first ringing the extension.
Page 404 Feature Reference Using To transfer a caller to a specific subscriber’s mailbox: 1. From a system phone, press the programmed button or press f 1 4 2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox subscriber for whom the caller wants to leave a message.
Page 405: Wake Up Service Button (#115)
Wake Up Service Button (#115) Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call to the target extension at the scheduled time.
Page 406 Feature Reference Programming (See Figure 2-3 on page 2-22 for the location of special programming buttons such To program a Wake Up Service button at extension 10: f 0 0 s s # 1 1 5 1. Press 2. At this point: If you want to assign Wake Up Service to the first available button, press Wake Up Service Button...
Page 407 Wake Up Service Button (#115) 3. Enter the wake-up time in 24-hour notation. For example, to set the time to 2:15 p.m., press the display reads: Wake Up Call 32 14:15 The wake up call is scheduled, and the green light next to the Wake Up Service button turns off.
Page 408: Troubleshooting
Troubleshooting The following sections describe various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Programming procedure names are shown in boldface type; for more information about a specific procedure, refer to the procedure name in Chapter 5. Customer Self Service Center on the Internet If you can access the Internet, you can use the Customer Self Service Center to...
Page 409: Power Failure Operation
Do not turn off the power or remove the processor module before replacing the batteries! If you do, all settings for system and telephone programming will revert to the default settings. If you have a Backup/Restore PC Card, it is highly recommended that you do a backup before changing the batteries.
Page 410: Clearing A Backup-Failure Alarm
If you use Backup Programming—Automatic (#123) and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11. After correcting the problem that caused the failure, you can clear the Backup-Failure Alarm using the following procedure.
Page 411: Problems With System Phones
Troubleshooting 2. Press to choose Option 3, “Backup Alarm Cleared.” NOTE: You cannot use 3. Exit programming mode. NOTE: Using Option 3 to clear a Backup-Failure Alarm does not change the setting for Backup Programming—Automatic (#123). It remains either Active or Not Active.
Page 412 If the replacement phone does not ring properly, call the hotline (see page 6-1). System Phone Does Not Work Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of system phone. What to do: Plug the modular telephone cord into the correct jack—see PARTNER Advanced Communications System Installation guide for instructions.
Page 413 Display Shows Only 16 Characters per Line Possible Cause: A power outage occurred. What to do: Unplug the modular telephone cord from the phone then plug it in again. If the display is still incorrect, see ‘‘System Phone Does Not Work’’ on page 6-5.
Page 414 What to do: If Caller ID information for a large number of calls is not displayed, contact your local telephone company. Intercom Autodialer Does Not Work Properly Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of Intercom Autodialer. What to do: Plug the modular telephone cord into the correct jack—see the PARTNER Advanced Communications System Installation guide for instructions.
Page 415: Problems With Standard Phones
Troubleshooting What to do: Unplug the cord from the base of the Intercom Autodialer and the wall jack. Replace the cord with a cord that you know works. If the Intercom Autodialer works, the cord is faulty. Call the hotline (see page 6-1) to arrange for a replacement.
Page 416 Possible Cause 2: Automatic Line Selection is programmed incorrectly. What to do: If one of the phones involved is a standard single-line rotary or touch-tone telephone, set its Automatic Line Selection to intercom first. If the problem is not solved, call the hotline (see page 6-1).
Page 417: Other Problems With Phones
Troubleshooting What to do: See ‘‘Standard Telephones’’ on page 1-16 for a list of supported standard phones with message waiting lights. Also check with your Lucent Technologies Representative or local Authorized Dealer to find out if there are others. If the phone is not supported, you can use it without message waiting capability.
Page 418 Possible Cause 7: Local phone company line is faulty. What to do: One at a time, unplug each outside line from each 206, 308EC, 400, and 200 module in the control unit. Then plug each line into a standard telephone and try to make a call.
Page 419 Troubleshooting Trouble Making Outside Calls from Pool Buttons on Pooled Extensions Trouble making outside calls from a pool button could be one of the following: You hear nothing at all. You hear a dial tone, but the dial tone continues as you try to dial. You hear a dial tone, and the dial tone cuts off when you try to dial.
Page 420 Other Problems with Phones If an appropriate number of lines are not assigned, you may need to add more lines. If an appropriate number of lines are assigned, go to Possible Cause 6. Possible Cause 6: One or more local phone company lines in the pool are faulty. What to do: At extension 10, try to access each individual line assigned to the pool.
Page 421 Troubleshooting Trouble Hearing Called Party Answer Possible Cause 1: If you are using a speakerphone, there may be environmental factors that affect the performance of the speaker or microphone (for example, too much background noise). What to do: See ‘‘Speakerphone Performance Tips’’ on page 3-8 for suggestions on the proper use of the speakerphone.
Page 422: Problems With Combination Extensions
Problems with Combination Extensions If the Recall feature works properly, the problem is solved. If the Recall feature still disconnects calls, continue decreasing the Recall Timer Duration by increments of 100 milliseconds until the problem is solved. Problems with Combination Extensions Phone Does Not Work Properly Possible Cause 1: Ringer equivalents are too high for the extension.
Page 423: Problems With Standard Devices
Troubleshooting Problems with Standard Devices Standard Device Does Not Answer Possible Cause: A standard device (such as a fax machine or answering machine) does not answer intercom calls or transferred calls because it does not recognize the distinctive ringing pattern used by the system. What to do: Change the extension’s setting for Distinctive Ring (#308) to Not Active, so the extension uses the same ringing for intercom and transferred calls as it does for outside calls.
Page 424: Problems With Automatic Backup
Problems with Automatic Backup Problems with Automatic Backup Display Shows “Backup Failed:Insert Card” at Idle Extensions 10 and 11 Possible Cause: The system did not detect a valid Backup/Restore PC Card while trying to do an automatic backup. What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system.
Page 425 Troubleshooting Slide the switch on the PC card up to the nonprotected position Figure 6-1. Write-Protect Tab on a Backup/Restore PC Card Enter Backup Programming—Automatic (#123) and select Option 3 to clear the alarm display (see ‘‘Clearing a Backup-Failure Alarm’’ on page 6-3). Display Shows “Backup Failed:Check Card”...
Page 426 Idle Extensions 10 and 11 Possible Cause: Changes were being made to system programming or central telephone programming while a backup was in progress. What to do: The backup is rescheduled for the next day at 2:00 a.m. Enter Backup Programming—Automatic (#123) and select Option 3 to clear the...
Page 427: Problems With Manual Backup
Troubleshooting Problems with Manual Backup Display Shows “Insert Valid Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a manual backup using Backup Programming—Manual (#124). What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system.
Page 428 System Programming Mode Possible Cause: Changes were being made to system programming or central telephone programming while a backup was in progress. What to do: Try Backup Programming—Manual (#124) later when the system is idle or during nonbusiness hours.
Page 429: Problems With System Restore
Troubleshooting Problems with System Restore Display Shows “Insert Valid Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a restore using Restore Programming (#125). What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system.
Page 430 Display Shows “Restore Failed – Try Again” for Two Seconds in System Programming Mode NOTE: This display indicates that all system and telephone programming has reverted to the default settings. Possible Cause 1: The Backup/Restore PC Card was removed while the restore was in progress.
Page 431: System Problems
Troubleshooting System Programming Settings Reverted to Default Settings Possible Cause: You ran the Restore Programming (#125) procedure, but the restore failed. What to do: See Possible Causes 1 and 2 under “Display Shows ‘Restore Failed-Try Again’ for Two Seconds in System Programming Mode." Display Shows “Restore Complete,”...
Page 432 System Problems An ASA/DXD Missing Card Error Message Appears Possible Cause : You are attempting to record an Automatic System Answer message (I891) or a Direct Extension Dial (DXD) message (I892) and an ASA/DXD PC card is not installed in the processor module. What to do : To clear the message, at extension 10, program an Automatic System Answer (#111) button if you used I891 to attempt to record the greeting or a Direct Extension Dial (#112) button if you used I892 to attempt to record the...
Page 433 Troubleshooting All Calls Disconnected Possible Cause 1: You just ran the Restore Programming (#125) procedure. What to do: This is normal behavior after running Restore Programming (#125); the system resets itself. In the future, warn users before beginning the restore, or perform the restore during nonbusiness hours.
Page 434 Possible Cause: A high-speed modem is connected through an extension jack on the control unit to a standard Central Office telephone line; but the line quality is not sufficient to generate a clear signal when the modem transmits through the system interface.
Page 435: Other Problems With System
Troubleshooting Other Problems with System The following procedure resets the system. Use it when you have any problems that are not covered elsewhere in this chapter. The procedure disconnects all calls in progress, but does not erase any system settings, provided that the system batteries are installed and not low on power .
Page 436: Specifications
Specifications Capacities System 19 outside lines via line jacks on one ACS processor module plus four 400 modules 40 extensions via extension jacks on one ACS processor module plus four 308EC modules 1 loudspeaker paging system via PAGE jack on ACS processor module 1 audio source via Music-on-Hold jack on ACS...
Page 437 Specifications Dimensions and Weights (approx.) Processor Module 200 module 206 module 308EC module 400 module 2-Slot carrier 5-Slot carrier PARTNER-34D phone PARTNER-18D phone PARTNER-18 phone PARTNER-6 phone PARTNER-CA48 Autodialer 11"(D) x 17" (H) x 1.5" (W) or 27.9 x 43.2 x 3.8 cm 11"(D) x 17"...
Page 438 Other Specifications Switch Fabric Full digital, nonblocking Electrical 35 Watts (120 BTUs/hr.) per ACS processor module during normal power Specifications consumption 45 Watts (154 BTUs/hr.) per ACS processor module during maximum power consumption 10 Watts (35 BTUs/hr.) per 400 module, normal and maximum power consumption 25 Watts (90 BTUs/hr.) per 206 module during normal power consumption 35 Watts (120 BTUs/hr.) per 206 module during maximum power consumption 30 Watts (105 BTUs/hr.) per 308EC module during normal power consumption...
Page 439 Specifications CONTACT Operates up to 150 feet (45.72 meters) from control unit using 24 gauge solid CLOSURE Adjunct conductor wire if 2 Contact Closures used; up to 800 feet (243.84 meters) from Jack Specifications control unit using 24 gauge solid conductor wire if only 1 Contact Closure used Install the Contact Closure Adjunct in the same building as the control unit;...
Page 440 Requirements for Installation of a telephone or other standard (tip/ring) device in another building Out-of- requires the following In-Range-Out-Of-Building (IROB) protectors to protect the Building Installations control unit and device from electrical surges: — System phone: two Lucent Technologies IROB protectors —...
Page 441 Specifications Government U.S.: Approvals and Local FCC Part 68 Key System registration: FCC #AS5USA-61630-K-F-E Phone Company FCC Part 68 Pooling and Hybrid System registration: FCC #A55USA-21213-MF3 Information — Class A: 5-Slot Configuration 2-Slot Configuration with 308EC or PARTNER MAIL VS —...
Page 442: Maintenance, Repair, And Ordering Information
Do not place telephones near a heating duct, radiator, or other heat source, and do not drop or expose them to excessive shock or vibration. Unplug the telephone if its cord is damaged, if liquid is spilled into it, or if its housing becomes cracked or otherwise damaged.
Page 443: Post-Warranty Repairs
Maintenance, Repair, and Ordering Information Business-Day service is standard during the warranty period for both the control unit and system phones. Business-Day service is performed during normal business hours. However, if you need 24-hour service protection during the warranty period on the control unit in case there is a major system failure, you can purchase an Around-the-Clock service contract from your local Lucent Technologies sales office (1 800 247-7000 in the continental U.S.
Page 444: Limitation Of Liability
Lucent Technologies Limited Warranty and Limitation of Liability will remove the system and, at your option, refund the purchase price of your system or apply the purchase price towards the purchase of another Lucent Technologies system. If you purchased your system directly from Lucent Technologies, Lucent Technologies will perform warranty repair in accordance with the terms and conditions of the specific type of Lucent Technologies maintenance coverage you selected.
Page 445: Product Ordering Information
PARTNER-34D Programming Overlay PARTNER-18D Programming Overlay MDW 9031P Wireless Pocketphone Installation and MDW 9031P Wireless Pocketphone Quick Reference MLC-6 Cordless Telephone Installation MLC-6 Cordless Telephone Quick Reference Order Number Description 518-456-161 Provides the forms needed to plan and record how your system and telephones are to be programmed.
Page 446 Product Ordering Information Title PARTNER MAIL VS Voice Messaging System Release 4 Installation and Programming PARTNER MAIL VS Voice Messaging System Release 4 Planning Forms Using the PARTNER MAIL VS Voice Messaging System Release 4 PARTNER MAIL VS Voice Messaging System Release 5 Installation and Programming PARTNER MAIL VS Voice Messaging System Release 5...
Page 447: Hardware Components
Lucent Technologies Authorized Dealer nearest you. Lucent Technologies National Parts Sales Center. This national sales center, located in Little Rock, stocks replacement parts. Telephone orders can be placed by calling 1-800-222-7278. In Canada, order these items from Lucent Technologies Canada:...
Page 448: Product Ordering Information
(do not use at extension jacks) 355A/355AF adapter Connects call reporting device to primary processor module To locate the nearest Lucent Technologies Authorized Dealer, check your local telephone directory’s Yellow Pages. SOURCE (U.S.) Lucent Lucent...
Page 449 Maintenance, Repair, and Ordering Information...
Page 450 14 ft. Modular telephone extension cord— 8-connector. Extends the D4BU mounting cords. Specify length: 14, 25, 50, 75 or 100ft. 1. To locate the nearest Lucent Technologies Authorized Dealer, check your local telephone directory’s yellow pages. SOURCE (U.S.) Lucent Lucent...
Page 451: Speed Dial Form
Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter 5.
Page 452: Speed Dial Form
Speed Dial Form Table C-1. PARTNER System Speed Dial Numbers for Advanced Communications System Code Name/Company Telephone Number Code Name/Company Telephone Number...
Page 453 Table C-1. PARTNER System Speed Dial Numbers for Advanced Communications System Code Name/Company Telephone Number Code Name/Company Telephone Number Speed Dial Form...
Page 454 Speed Dial Form Table C-2. PARTNER Personal Speed Dial Numbers for Advanced Communications System Code Name/Company Telephone Number Code Name/Company Telephone Number...
Page 455: Programming Mixed Telephone Types
Overview This appendix provides information about programming from a PARTNER-34D phone to MLS-model phones and from an MLS-34D phone to PARTNER-model phones. In these situations, you should be aware that the button that you press at extension 10 or 11 (the programming extension) is likely to be in a different location than the button on the phone to which the programming applies (the target phone).
Page 456 Programming Mixed Telephone Types PARTNER-34D Overlay Figure D-1. Programming from a PARTNER-34D Phone MLS-6 Phone Intercom Intercom Ext. Volume Spkr MLS-18D/12D/12 Phone Message Intercom Intercom Ext. Volume Speakerphone Spkr MLS-34D Phone Ext. HFAI Intercom Intercom...
Page 457: Overview
Overview PARTNER-6 Phone Figure D-2. Programming from a PARTNER-34D Phone Figure D-3. Programming from an MLS-34D Phone Intercom Intercom Ext. Message MLS-34D Overlay PARTNER-18D/18 Phone Ext. Message Intercom Intercom PARTNER-34D Phone Ext. Message Intercom Intercom Figure D-2. Programming from an MLS-34D Phone...
Page 458: Glossary
Account Code A code of up to 16 digits that is associated with incoming or outgoing telephone calls. Entry of an account code may be optional or forced. If entered, an account code appears on the call record for a call.
Page 459 Auxiliary equipment includes industry-standard devices that can connect directly to the public telephone network (such as standard phones or fax machines) as well as devices that require the interface provided by the control unit (such as a loudspeaker paging system).
Page 460 A feature that lets you control telephone use at specific extensions. Centralized Telephone Programming A method of telephone programming that lets you program individual extensions in the system from a system display phone at extension 10 or extension 11. Centralized Telephone Programming is an alternative to Extension Programming.
Page 461 Extension Programming A method of telephone programming that lets users program their own extensions from their sys- tem phones. See also Centralized Telephone Programming. External Hotline A standard phone that is programmed to dial a predetermined outside number when a user lifts the handset.
Page 462 Glossary Fax CNG Detection—Release 3.0 or later When an incoming call is answered by PVM, PMVS, PARTNER MAIL or ASA/DXD, PARTNER ACS determines if the incoming call is a fax. If the system is set up to automatically route incoming fax calls to the fax machine, ACS will automatically transfer the call to a fax hunt group.
Page 463 See also Key Mode and System Mode. Industry-standard Device A telephone or other telecommunications device that can be connected directly to the public tele- phone network. See also Proprietary Device and Standard Phone.
Page 464 A jack, generally located in your equipment room, that provides access to an outside line coming into your building from your local telephone company. A line cord from the network interface jack to a line jack on a PARTNER ACS processor module, a 308EC module, a 206 module, or a 400 mod- ule connects the line to your system.
Page 465 See Intercom Autodialer. Password A four-digit code assigned by the System Manager that users can enter from a PARTNER- or MLS-model phone to override dialing restrictions and to turn Night Service on and off. See also Night Service. PC Card A computer card that can be inserted in either of two PCMCIA slots on the PARTNER ACS processor module.
Page 466 An extension in Hybrid mode that has pool buttons or pool and line buttons. See also Hybrid Mode and Key Extension. Programmable Button A telephone button that does not have a line or pool assigned; it can be set up to dial a number or access a feature. Programming See Centralized Telephone Programming, Extension Programming, and System Programming.
Page 467 SMDR (Station Message Detail Recording) See Call Reporting. Speed Dialing A feature that lets a user dial a telephone number quickly by dialing a short code. Standard Phone An industry-standard touch-tone or rotary phone such as you might have in your home. Some standard phones include special feature buttons for frequently-used calling functions.
Page 468 Procedures that allow you to customize extensions to meet the needs of individual users, including the assignment of features to programmable buttons. Telephone Programming can be done either centrally or from the user’s own extension. See also Centralized Telephone Programming and Extension Programming.
Page 469 Glossary Voice Mail Service A voice messaging system feature that lets users retrieve messages and record greetings. Voice Mailbox A storage area for greetings and messages in a voice messaging system. Voice Messaging System (VMS) An optional call routing and messaging device that provides call coverage by answering calls and routing them to caller designated extensions.
Page 470 Index Index Numerics 911 calls and Forced Acccount Code 5-138 AA (Automated Attendant) Extensions (#607) Abbreviated Ringing (#305) Account Code Entry description 5-138 5-140 Adding Lines and Extensions Allowed List Assignments (#408) Allowed Phone Number Lists (#407) 5-11 Amplified Handset Answering a Call at your extension 5-14...
Page 471 Calling Group 5-85 Calling Group Extensions (#502) 5-85 Capabilities, System Capacities, System 1-10 Carrier 2-Slot 5-Slot Centralized Telephone Programming Changing System Settings Clock changing system 5-259 CO Line Hunting ( see Group Call Distribution (#206)) Combination Extension problems with 6-15 using...
Page 472 Index overriding 2-16 5-261 5-265 PBX/Centrex services, with 2-11 pooled extensions, for 5-215 programming 2-12 star codes, with 2-12 summary of 2-12 types of outgoing calls 5-204 Direct Department Calling ( see Hunt Groups) Direct Extension Dial button 5-99 button (#113) 5-99 delay 5-102...
Page 473 Index Group Hunting 5-149 5-161 5-284 Group Paging 5-145 Group Pickup 5-153 Groups calling 5-85 5-145 hunt 5-149 5-161 night service 5-200 overview 2-16 paging 5-85 5-145 pickup 5-153 5-213 setting up 2-16 Handset for hard-of-hearing using volume controls Hands-Free Answer on Intercom (HFAI) Hard-of-hearing Handsets Hardware 1-17...
Page 474 Manual Signaling 5-188 Marked System Speed Dial Numbers 2-16 Message Light On/Off 5-190 5-192 Message Waiting ( see Standard Phones) Microphone Microphone (Mic) Button mixed telephone types MLC 6 phones Modems send and receive 4-25 send only 4-23 Modules 206E 206EC...
Page 475 Problems, Solving Processor Module description Programmable Buttons 2-26 Programming after installation auxiliary equipment 2-17 backup 2-20 buttons 2-26 call reporting 2-18 centralized telephone 2-31 changing type 2-33 extensions 2-31 2-33 groups 2-16 initial setup lines methods 2-23 2-30 mode 2-23...
Page 476 Index dialing fax machine, for 4-19 disallowed phone number 2-15 Restrictions, Dialing disallowed phone numbers 5-113 emergency phone numbers 5-114 line access 5-171 locking an extension 5-256 overriding 2-16 PBX/Centrex services, with 2-11 pool access 5-215 star codes 2-12 5-115 summary of 2-12 Retrieving a Held Call...
Page 477 (at extension 10 or 11) lines 2-26 methods options overview receptionist extension speed dialing Telephone Usage Reports Telephones touch-tone phone using Time, System (#103) Timed Flash Toll Call Prefix (#402) Toll Restrictions ( see Dialing Restrictions and Permissions)
Page 478 Index Voice Interrupt on Busy Call description 5-288 responding to a 5-290 Voice Interrupt on Busy Talk-Back description 5-290 light patterns Voice Mailbox Transfer 5-292 Voice Messaging Systems overview 4-28 sending calls 5-239 summary of procedures 2-18 Voice messaging systems reference materials Voice-signaling 5-145...
Page 479 Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 TO ENTER PROGRAMMING MODE: PRESS Feature PRESS System Program System Program DIAL the extension number to be programmed Buttons on to which lines or pools are assigned light up to show the current Line Ringing setting;...
Page 480 GROUP HUNTING–RING/VOICE SIGNAL (p. 5-149) For ringing the first available extension: PRESS a programmable button PRESS left Intercom DIAL a Hunt Group number (1-7) For voice signaling the first available extension: PRESS a programmable button PRESS left Intercom DIAL a Hunt Group number (1-6) GROUP PICKUP (p.
Page 481 Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 TO START SYSTEM TO END SYSTEM PROGRAMMING: PROGRAMMING: PRESS Feature PRESS Feature TO USE A SPECIFIC PROCEDURE: PRESS System Program DIAL and three-digit procedure code PRESS Example: System Program...
Page 482 (auxiliary pools to the covering extension only) 2 rings to program Next Item For Centralized Telephone Prev Procedure Programming, see previous pages. VMS COVER RINGS [ (p. 5-215) DIAL #321 DIAL one digit (1–9) for the number...
Page 483 To program a number: PRESS Feature PRESS Feature DIAL a three-digit code (600–699) DIAL the telephone number—up to 28 digits including special characters (see page 5-250). To "mark" it (to overide restrictions), dial To program another number, or to change a number, repeat...
Page 484 Groups PICKUP GROUP EXTENSIONS VMS HUNT DELAY (p. 5-213) DIAL #501 DIAL #506 DIAL a group number (1–4) Release 2.0 and earlier: an extension number (10–57) D I A L DIAL 1 = Immediate 1 = Assigned to group D I A L 2 = Not Assigned to group Release 3.0 and later: PRESS...

This manual is also suitable for:

Mlc-model Transtalk 9000-series Partner-34d Partner-18d Partner-18 Partner-6 ... Show all

Save PDF