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Transfer, Park & Hold Calls
Using Transfer, Park & Hold
Transferring Calls
Parking Calls
38DHB0002UKCK - Issue 4 (07/00)
After answering a call, you can hold it or transfer it. You can also
make an enquiry call and then switch between calls. You can hold a
call (where only you can retrieve it) or park the call (where other
extensions can retrieve it). Remember that calls transferred to an
extension with diverts set, follow those diverts just like normal calls.
You can transfer a call to an extension that is ringing or giving busy
tone. If the call waits unanswered for too long, it may recall to your
extension.
To transfer a call using hold:
1. Press HOLD to hold your current call (do not press ANSWER
RELEASE or replace the handset as this parks the call (see page
17) , then to retrieve it you must press FEATURE, 7, #).
2. Dial the extension to which you want to transfer the call.
3. For an announced transfer, wait for the call to be answered.
• If okay to transfer the call, press ANSWER RELEASE to
transfer the call.
• If unanswered or not okay to transfer the caller, press HOLD to
retrieve the first call.
4. For an unannounced transfer, press ANSWER RELEASE .
You can retrieve parked calls at any extension on the system. You
can park several calls at the same time. Calls parked and not
retrieved may recall to your extension after a short time.
To park an external call:
1. During the call, press FEATURE, 7, .
2. You can also park a call by pressing HOLD and then replacing the
handset or pressing ANSWER RELEASE.
To unpark calls parked at your extension:
1. Press FEATURE, 7, #.
Transfer, Park & Hold Calls – Page 17
INDeX 9.1 2010 User Guide
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