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Help is available 24 hours a day, 7 days a week. Please contact:
Toll-Free Installation Help Line: 888-269-7477
Email: CapTel@CapTel.com
Online Help: www.captel.com/customer-service.php
If someone else installed your home computer or your Internet connection,
you may want to consult with that person as you set up the CapTel 880i. You
can also try the Troubleshooting suggestions at the end of this guide to help
with any problems.
Important Information when Calling for Help
The following information may help CapTel Customer Service troubleshoot your
problem. If possible, please have this information handy when you call for help:
My Telephone Number
My CapTel 880i Electronic Serial Number (ESN)
(located underneath your CapTel phone)
My Internet Service Provider
My Telephone Service Provider
If using WiFi: Name of WiFi Network (SSID)
WiFi Password (also sometimes called "Pass Phrase" or "Network Key")
Installation Help: 888-269-7477
Where To Get Help
•
Fax: (608) 204-6167
WHERE TO GET HELP
•
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