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No Telephone Service
The CapTel 880i needs to connect to the telephone service using an RJ11
jack/phone cord, like the one provided with the phone. The telephone
connection can be to any land-line phone service, including:
• Standard analog service
• DSL (Digital Subscriber Line)
– filter recommended
• Digital Cable phone service
The CapTel 880i does NOT work with digital Private Branch Exchange (PBX)
systems found in some office environments, residential facilities, and hotels,
unless an analog port is available.
NOTE: The Ethernet connection with the CapTel 880i ONLY provides the
captions. The CapTel 880i still requires telephone service to work. Connecting
your CapTel 880i to the Internet via the Ethernet jack or via WiFi does not give
you Internet phone service. Whatever type of telephone service you use is still
needed to make and answer calls.
n
Confirm that the telephone cord is plugged into the CapTel
880i and into your telephone wall outlet (or into your telephone
service adapter/modem, if necessary).
n
Lift the CapTel handset and listen for a dial tone. The Signal Meter
on the display screen helps show if a dial tone is present (CAPTIONS
button must be on). If there is no dial tone, unplug the phone
cord and power for one minute, then plug back in. If a dial tone is
not present, there may be a problem with your telephone service.
n
Check whether other telephones in your home are working properly.
Try a different telephone plugged into the same wall jack to confirm
the jack is working properly.
n
Confirm that you are using the telephone cord provided with the
CapTel 880i.
n
Is a number (such as "9") required to dial an outside line, as is
common in office environments? If so, then you need to dial
the "9" first before you can place a call.
Installation Help: 888-269-7477
• VOIP (Voice Over Internet Protocol)
phone service
• Fiber Optic phone service
TROUBLESHOOTING
•
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