Ultratec CapTel 880i Setup Manual page 29

Problem: CapTel display screen says "Waiting for Captions" but nothing
happens or the CapTel dialing keys/buttons seem unresponsive.
n
Try resetting the CapTel phone by briefly unplugging the AC
adapter and then plugging it back in. Wait for the logo screen
to appear. The Captions button should be lit (press the Captions
button to turn it on if needed).
n
Try unplugging the CapTel AC adapter, then turning off the
router and the Internet modem. Wait a minute, then turn on
the modem (make sure it's fully reset, with lights going steady).
This may take up to five minutes to fully reset. Next, turn on the
router, making sure it is fully reset. Then plug in the CapTel 880i
AC adapter, all in that order. Wait for the logo screen to appear.
The Captions button should be lit (press the Captions button to
turn it on if needed).
n
Try electronically resetting the CapTel phone to its original factory
default settings. Make sure you are at the idle screen (not in
Options menu). Then, with the handset hung up, press 0 7 3 7 3 8
on the dialing keypad (zero RESET). Press YES to reset.
WARNING: This will delete any saved phone numbers or
speed dial settings.
Installation Help: 888-269-7477 TROUBLESHOOTING • 27