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Ultratec CapTel 800i How-To Manual

Captioned telephone
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How-to Guide
CapTel 800i
®
305-016603 4/10

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  • Page 1 How-to Guide CapTel 800i ® 305-016603 4/10...
  • Page 2 Ultratec, Inc. 450 Science Drive Madison, WI 53711 (888) 269-7477 V/TTY (866) 670-9134 (Spanish CapTel Customer Service) Email: CapTel@CapTel.com Fax: (608) 204-6167 Web: www.CapTel.com ©2009, 2010 Ultratec, Inc. All rights reserved. Ultratec and CapTel are registered trademarks of Ultratec, Inc.

  • Page 3: Congratulations On Choosing Captel

    Congratulations on Choosing CapTel! Welcome to the Captioned Telephone – CapTel! With CapTel, you can see captions of everything people say over the phone, letting you enjoy calls with confidence. Please take a moment to read this guide and learn: •...

  • Page 4: Table Of Contents

    Overview – How CapTel Works........4 Section 1: Getting Started ........5 What is in the box ..............5 Overview of CapTel 800i phone .........6 Using a headset or neckloop (optional)......11 Setting up your CapTel 800i ..........12 Getting help ..............16 Section 2: Making and Answering Calls ....17...
  • Page 5 Turning the Ringer switch on/off ........62 Setting your CapTel phone for Tone/Pulse dialing ...63 Turning on Spanish captions..........64 Turning keypad lights on/off..........66 Using Call Waiting ............67 Dialing 911 with your CapTel 800i ........68 Updating your CapTel phone ...........69 Problem Solving .............70 Care and Safety............73...

  • Page 6: Works

    Internet. An operator at the Captioning Service uses voice recognition technology to generate captions of everything your caller says, and sends the captions back to your CapTel 800i phone. You can enjoy conversations over the phone with the added help of written captions in case you miss anything.

  • Page 7: Section 1: Getting Started

    Overview of CapTel 800i Phone Using a Headset or Neckloop (Optional) Setting up your CapTel 800i What is in the Box? Your CapTel 800i includes the following parts: • CapTel 800i Phone • Ethernet Cable – to connect to Internet service •...

  • Page 8: Overview Of Captel 800I Phone

    Overview of CapTel 800i Phone • G ET TING S TARTE D Customer Service: 888-269-7477...

  • Page 9: Display Screen

    5. CUSTOMER SERVICE Button Our helpful customer service team is happy to help you set up and use your CapTel 800i telephone – we’re only a button push away. Pressing the CUST SERV button will automatically dial the CapTel help line. In an office, you may need to dial 9 first.

  • Page 10: Redial Button

    6. SPEED DIAL Buttons You can quickly dial up to three frequently-called phone numbers, just by pressing a speed dial button. 7. REDIAL Button Lets you dial up to 10 most-recently called phone numbers. Lift the handset and press REDIAL button to dial the last phone number called.
  • Page 11 10. TONE Button Allows you to adjust the sound settings of the call, letting you enhance LOW, MED, or HIGH frequency tones to find the range that you hear best. 11. CAPTIONS Button To see captions during your call, make sure the red light around the CAPTIONS button is on.
  • Page 12 Back (top) edge view of CapTel 800i Features 1. Telephone Line Plug the telephone cord here (RJ11 jack). Phone cord can be for analog, VOIP, FIOS, Digital Cable service, or analog with DSL service. Does not work with PBX system, unless an analog port is available.

  • Page 13: Using A Headset Or Neckloop (Optional)

    You can use earphones, a headset, neckloop, or other type of listening device with the CapTel 800i to maximize the audio quality or to enjoy your new phone hands-free. Open the protective cover to reach the jacks. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack...

  • Page 14: Setting Up Your Captel 800I

    NOTE: The outlets for power, the phone line, and the Ethernet connection should all be located nearby, as each cord needs to plug into your CapTel 800i. If your Internet access is located in a different room than where you plan to use the CapTel 800i, see the Installation Guide or contact CapTel Customer Service for help.
  • Page 15 Connect to your telephone service 1. Plug one end of the telephone cord into the telephone jack labeled “Line 1” located on the back (top) edge of the CapTel 800i. (Use the telephone cord included with your new CapTel 800i phone.) 2.
  • Page 16 Connect to your Internet service 1. Plug one end of the Ethernet cable into the Ethernet jack labeled “Ethernet” located on the back (top) edge of the CapTel 800i. (Use the Ethernet cable included with your new CapTel 800i phone.) 2.
  • Page 17 The LNK indicator light is located next to the Ethernet jack on the back (top) edge of the CapTel 800i. The green ACT indicator light may occasionally blink, or it may stay dark. For complete set up instructions, please see the Installation Guide.

  • Page 18: Getting Help

    Getting Help If you have any questions, comments, or concerns as you use your new CapTel 800i, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team.

  • Page 19: Section 2: Making And Answering Calls

    Making and SECTION 2 Answering Calls This section explains how to place outgoing calls and how to answer incoming calls with your CapTel 800i. TOPICS: Dialing a Phone Number Directly Calling Using the Speed Dial Buttons Calling a Number in the Phone Book...

  • Page 20: Dialing A Phone Number Directly

    Dialing a Phone Number Directly Before you dial, check whether the CAPTIONS button is on (red light on). You can turn captions on/off at any time during your call by pressing the CAPTIONS button. 1. Lift the handset. 2. Dial the phone number of the Dial a Number person you wish to call.

  • Page 21: Calling Using The Speed Dial Buttons

    Calling Using the Speed Dial Buttons NOTE: You must save telephone numbers in the Speed Dial buttons before they can be used to dial. Please see page 49 for directions. 1. Make sure that the CAPTIONS button is on (red light on). Dial a Number or Press Speed Dial 2.

  • Page 22: Calling A Number In The Phone Book

    Calling a Number in the Phone Book NOTE: Phone numbers must already be saved in the Phone Book before you can use the Phone Book to dial. Please see page 42 for directions. Options 1. Make sure that the CAPTIONS Call History button is on (red light on).

  • Page 23: Answering An Incoming Call

    Answering an Incoming Call 1. When your CapTel phone rings, the display will light up to alert you to an incoming call. NOTE: If you have Caller ID service, you will see the name and/or the phone number of the person calling.

  • Page 24: Turning Captions On/Off During A Call

    Turning Captions On/Off During a Call You can turn captions on/off at any time during your call by pressing the CAPTIONS button. When the red light around the CAPTIONS button is lit, you will see captions of everything the other party says. To turn captions off, press the CAPTIONS button again.

  • Page 25: Adjusting The Sound - Tone

    Adjusting the Sound – TONE You can adjust the Tone setting to a frequency range that works best for your hearing level – to emphasize HIGH, MEDIUM, or LOW frequency sounds. The Tone setting can be adjusted during, before, or after a call. The setting will remain in effect until you change it again.

  • Page 26: Knowing What Sounds Are On The Line

    Knowing What Sounds Are on the Line The display screen tells you what sounds are occurring during your call with two visual indicators: the Signal meter and the Outgoing Volume meter. These meters only appear during captioned calls. The Signal Meter ***************************************************************** (CapTel CA# C1234) (Tones) Ringing 1 2 This helpful meter lights up to indicate...

  • Page 27: Section 3: Viewing Captions

    Viewing Captions SECTION 3 This section explains how to adjust and review conversation captions. TOPICS: Turning Captions On/Off During a Call Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversations Deleting All Conversations Changing the Caption Font Size Setting the Color of the Captions Adjusting the Brightness of the Display Screen Customer Service: 888-269-7477...

  • Page 28: Turning Captions On/Off During A Call

    When the light is off, you will not receive captions. If you turn captions on in the middle of a call, there will be a brief delay as your CapTel 800i phone connects to the Captioning Service. Then, captions will begin. During this time, you may still talk/listen to the other party.

  • Page 29: Reviewing Captions After Hanging Up

    Reviewing Captions After Hanging Up To review captions after your conversation is ended and the phone is hung up: 1. With the handset hung up, Options press the YES button to see Call History Options. Dial from Phone Book Edit Phone Book 2.

  • Page 30: Saving Conversations

    Saving Conversations You can set your CapTel phone to Save Conversations after the call has ended and the phone is hung up. This allows you to go back and review what was said after you’ve hung up. You can review up to 480 lines of conversation captions.

  • Page 31: Deleting All Conversations

    5. After you’ve made your selection, Save Conversations Currently Enabled press the YES button to accept Enabled or the NO button to exit out of Disabled Conversation Options. 6. Press the NO button repeatedly to exit out of the menu system. Press YES to accept or NO to exit NOTE: Setting will remain Enabled/Disabled until you change it again.
  • Page 32 4. The display screen asks if Conversation Options you’d like to Delete All Would You Like to Conversations? Delete All Conversations? Press the YES button to delete captions. Or, press the NO button to exit. Press YES to delete or NO to exit 5.

  • Page 33: Changing The Caption Font Size

    NOTE: Changing the font size applies only to conversation captions. The font size and style for your CapTel 800i menu Options always remains the same. To change the caption font size: 1. With the handset hung up,...

  • Page 34: The Menu System

    4. The display screen shows what Set Conversation Font Size the current font size setting is. 5. Press UP or DOWN buttons to select the font size you want: Conversation Font is: SMALL, MEDIUM, or LARGE. SMALL 6. Once you’ve selected the font size, press the YES button to to select Conversation Fonts accept or press the NO button...

  • Page 35: Setting The Color Of The Captions

    BLUE, CYAN, MAGENTA, GRAY, BLACK OR YELLOW. NOTE: Changing the font/background color applies only to conversation captions. The font size and style for your CapTel 800i menu Options always remains the same. To change the caption font and background color: 1.
  • Page 36 4. The display screen shows what Set Conversation Colors the current text color and background color are set to, Text Color: BLACK with an pointing toward the Background Color: WHITE Text Color setting. Press the YES button to select Text Color. to select Text or Background Press YES to change Colors or NO to exit 5.

  • Page 37: Adjusting The Brightness Of The Display Screen

    Adjusting the Brightness of the Display Screen You can adjust the brightness of your CapTel 800i display screen to make it easier to read in well-lit or dimly lit environments. NOTE: You need to adjust the brightness of the Display Screen before or after a call.
  • Page 38 4. The display screen shows what LCD Brightness Currently Minimum the current brightness level is Minimum set to: Minimum, Medium, or Medium Maximum. Use the UP and Maximum DOWN arrows to highlight the level of brightness you would like. Press the YES button to select.

  • Page 39: Section 4: Call History

    NOTE: Call History requires Caller ID service from your phone company. If your phone service does not include Caller ID, you will not be able to view Call History with your CapTel 800i. Customer Service: 888-269-7477 C A LL H I S TO RY...

  • Page 40: Using Call History To See Recent Calls

    Using Call History to See Recent Calls Your CapTel 800i phone keeps a list of the most recent incoming phone calls, including calls you may have missed. The CapTel display screen automatically shows you the phone number of the person who called you most recently, even if you were not there to answer the call.
  • Page 41 3. The CapTel display screen will Press YES to Select show you a list of phone numbers Press NO to exit Options of calls to your CapTel 800i, listing the most recent call first and going back in chronological order.

  • Page 42: Clearing All Caller Id Entries

    Records. Press the YES button Caller ID Options to select. View Caller ID Records Clear All Caller ID Records 4. The CapTel 800i will erase all Caller ID records. 5. Press the NO button repeatedly to exit out of the Options menu.

  • Page 43: Section 5: Using The Phone Book

    Using the SECTION 5 Phone Book This section explains how to save frequently-called phone numbers into your phone book for easy dialing. TOPICS: Adding a New Contact to your Phone Book Dialing a Phone Number from the Phone Book Editing an Existing Contact in the Phone Book Removing a Contact from your Phone Book Customer Service: 888-269-7477 U SI N G T H E PH ON E BOO K...

  • Page 44: Adding A New Contact To Your Phone Book

    Adding a New Contact to your Phone Book You can save 97 names and phone numbers in the CapTel 800i Phone Book. To add a new contact to the Phone Book: 1. With the handset hung up, press Options the YES button to see Options.

  • Page 45: Contact Information

    Example: To enter the name “Mary”, press the 6 key for the letter “M”, the 2 key for the letter “a”, the 7 key three times for the letter “r”, then the 9 key three times for the letter “y”. You may need to wait for the cursor to change from | to _ when entering letters that are on the same number key.

  • Page 46: Dialing A Phone Number From The Phone Book

    Dialing a Phone Number from the Phone Book To quickly dial any phone number listed in your Phone Book: 1. With the handset hung up, Options press the YES button to see Call History Options. Dial from Phone Book Edit Phone Book 2.

  • Page 47: Editing An Existing Contact In The Phone Book

    Editing an Existing Contact in the Phone Book To make changes to an existing contact in the Phone Book: 1. With the handset down, press Options the YES button to see Options. Call History Dial from Phone Book Edit Phone Book 2.
  • Page 48 6. To edit the name, use the Edit Phone Book DOWN arrow button as a backspace to erase letters. You can enter new/different letters Name: Mary at Home_ using the dialing pad. Look for Number: 555-1234 the letters listed on the number keys to know which number key to press.

  • Page 49: Removing A Contact From Your Phone Book

    Removing a Contact from your Phone Book To remove a contact from your Phone Book: 1. With the handset down, press Options the YES button to see Options. Call History Dial from Phone Book 2. Press the DOWN button Edit Phone Book repeatedly until Edit Phone Conversation Options Book is highlighted.

  • Page 50: Section 6: Using Speed Dial Buttons

    Using Speed SECTION 6 Dial Buttons This section tells you how to set up and use the three Speed Dial buttons on your CapTel phone. TOPICS: About the Speed Dial Buttons Saving Phone Numbers in the Speed Dial Buttons Editing Phone Numbers in the Speed Dial Buttons Dialing with the Speed Dial Buttons About the Speed Dial Buttons...

  • Page 51: Saving Phone Numbers In The Speed Dial Buttons

    Saving Phone Numbers in the Speed Dial Buttons Speed Dial 1 1. With the handset hung up, press the SPEED DIAL button you want to program. Name: 2. Press the YES button to edit. Number: 3. Use the dialing pad to enter the Press YES to edit or NO to exit letters of the name of the person you wish to add.

  • Page 52: Editing Phone Numbers In The Speed Dial Buttons

    Editing Phone Numbers in the Speed Dial Buttons Speed Dial 1 1. Press the SPEED DIAL button you wish to edit. 2. Press the YES button to edit Name: Mary the name. Number: 555-1234 3. Use the DOWN arrow button to backspace/erase letters in the current name.

  • Page 53: Dialing With The Speed Dial Buttons

    Dialing with the Speed Dial Buttons 1. Make sure that the CAPTIONS button is on (red light on). 2. Press the SPEED DIAL key with Speed Dial 1 the number that you want to call. Name: Mary Cell 3. Lift the handset. Your CapTel Number: 789-3456 phone will dial the phone number for you automatically.

  • Page 54: Section 7: Seeing Captions Of Your Answering Machine And Voice Mail Messages

    Seeing Captions of Your SECTION 7 Answering Machine and Voice Mail Messages This section explains how to see captions of voice mail messages or messages that people leave on your external answering machine. TOPICS: Seeing Captions of Your Answering Machine Messages Connecting an External Answering Machine Seeing Captions of Your Voice Mail Messages •...

  • Page 55: Seeing Captions Of Your Answering Machine Messages

    Seeing Captions of Your Answering Machine Messages Your CapTel 800i can show captions of messages that people leave on your external voice answering machine. NOTE: CapTel 800i does not have a built-in answering machine. The phone does not record messages for you when you are away. For directions on how to connect your CapTel 800i to an external answering machine, see page 54.

  • Page 56: Connecting An External Answering Machine

    (purchased separately). Follow the instructions that came with your answering machine to connect the CapTel 800i phone in the same way you’d hook any other phone to the answering machine. You will still need to connect the CapTel 800i to your Internet service and to an electrical power wall outlet, as described in the CapTel 800i Installation Guide.

  • Page 57: Seeing Captions Of Your Voice Mail Messages

    You can access your voice mail messages the same way using your CapTel 800i, plus you can see captions of your voice mail. The way that you access voice mail messages depends on what kind of service you use, but you should be able to access your messages using the CapTel 800i the same way you would with any telephone.
  • Page 58 TIP: As you review voice mail messages, use the CapTel 800i to follow any instructions from your voice mail system, such as “Press 1 to re-play messages” or “Press 2 to delete”. You do not need to wait for the captions to make these key presses.

  • Page 59: Section 8: Telephone Settings

    Setting your CapTel Phone for Tone/Pulse Dialing Turning on Spanish Captions Turning Keypad Lights On/Off Using Call Waiting Dialing 911 with Your CapTel 800i Updating your CapTel Phone Customer Service: 888-269-7477 TE LEPH ON E S ET TI N GS •...

  • Page 60: Setting The Captions Default To On/Off

    Setting the Captions Default to On/Off You can change the default setting of your CapTel 800i to always have the captions button set to ON or to always have the captions button set to OFF. Your CapTel 800i comes with the Captions Default set to ON.

  • Page 61: Options Menu

    To change the Captions Default setting: 1. With the handset hung up, press the YES button to see Options. 2. Press the DOWN button Options repeatedly to highlight Call History Phone Settings. Dial from Phone Book Edit Phone Book 3. Press the YES button to select. Conversation Options Display Settings Caption Answering Machine...

  • Page 62: Adjusting The Volume Of The Ringer

    Adjusting the Volume of the Ringer You can set the volume of the CapTel 800i ringer to the volume that you hear best: Choose from minimum volume (105 dB), medium volume (111 dB) or maximum volume (117 dB). To set the Ringer volume: 1.

  • Page 63: Setting The Pitch Of The Ringer

    Setting the Pitch of the Ringer You can select the Ringer pitch that helps you hear best, selecting from low, medium, or maximum. To set the Ringer pitch: 1. Press the YES button to see Options Options. Call History Dial from Phone Book 2.

  • Page 64: Turning The Ringer Switch On/Off

    Turning the Ringer Switch On/Off Back (top) edge view of CapTel 800i You can turn the Ringer off, so that no sound is made when your new CapTel phone rings. To turn the Ringer switch to ON or OFF, simply move the switch on the back (top) edge of your CapTel phone to ON or OFF.

  • Page 65: Setting Your Captel Phone For Tone/Pulse Dialing

    Setting your CapTel Phone for Tone/Pulse Dialing The dialing mode of your CapTel 800i phone is set to Tone dialing. To set the dialing mode to Pulse dialing: 1. Press the YES button to Options see Options. Call History Dial from Phone Book 2.

  • Page 66: Turning On Spanish Captions

    Options list and other phone settings will always be shown in English. NOTE: Spanish captioning is available for Spanish-to-Spanish conversations only. The CapTel 800i phone does not translate from English conversations to Spanish captions. To turn Spanish captions on: 1.
  • Page 67 7. Press the YES button to accept. Spanish Captions Currently Enabled Enabled Disabled 8. Press the NO button to exit out of the Options menu. You are now ready to make and receive calls with captions in Spanish. To make a call with Press YES to accept or NO to exit Spanish language captions, lift the handset and dial the number...

  • Page 68: Turning Keypad Lights On/Off

    Turning Keypad Lights On/Off The CapTel 800 dialing keypad is lit to make it easier to see the number keys. The lights on the number keypad can be turned off in the CapTel Options menu. When Keypad Lights Off is selected, the lights on the number keypad go off automatically whenever the CapTel display screen is blank (i.e., after approximately 60 seconds of non-use).

  • Page 69: Using Call Waiting

    Using Call Waiting You can use enhanced telephone features such as Call Waiting that you may have as part of your telephone service. With the CapTel 800i, you will see captions during your first conversation and during the second Call Waiting conversation as well.

  • Page 70: Dialing 911 With Your Captel 800I

    Dialing 911 with Your CapTel 800i With CapTel 800i, calls to 911 are handled exactly the same as if you called from any other phone connected to your telephone service, plus you get captions of the call directly from the CapTel Captioning Service. General instructions for dialing 911 are listed below.

  • Page 71: Updating Your Captel Phone

    Internet connection. This process ensures you will always have the latest technology for as long as you own your CapTel 800i. To update your CapTel 800i software:...

  • Page 72: Problem Solving

    What does “No Network Connection” prompt on my screen mean? It means that the CapTel 800i is not able to send and receive data over the Internet. Check your connections again to confirm that you are connected to Internet service, and that your Internet service is working properly.
  • Page 73 (make sure it’s fully reset, with lights going steady). Next, turn on the Router, making sure it is fully reset. Then plug in the CapTel 800i AC adapter, all in that order. Wait for the blue CapTel logo to appear. The Captions button should be lit.
  • Page 74 • Customer Service: 888-269-7477...

  • Page 75: Care And Safety

    C A R E & M A I N T E N A N C E Cleaning Never use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dishwashing soap on the cloth.

  • Page 76: Index

    ......53 reviewing captions after hanging up ......9, 27 Assistive listening devices...11, 23 turning captions using with CapTel 800i ....11, 23 On/Off ....9, 17, 21, 22, 25, 26 Audio jacks........11 seeing captions of answering machine messages ....52-54 Buttons ..........6 seeing captions of voice mail messages .......52, 55...
  • Page 77 Display Screen Reset (problem solving)....71 adjusting the brightness....35 Reviewing Calls.....25, 26, 27 Flash button.........8, 67 Set up..........12 Headsets, using with CapTel 800i ..11 requirements ........12 help with set up ......16 Internet using a router........15 connecting to the Internet ..10, 14 requirements ........12...

  • Page 78: Fcc Information

    The CapTel telephone does not have any user- serviceable parts. Modification or changes to the CapTel not expressly A plug and jack used to connect this equipment to the approved by Ultratec, Inc. can void your authority to premises wiring and telephone network must comply operate the equipment.
  • Page 80 Getting Help If you have any questions, comments, or concerns as you use your new CapTel 800i, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team.

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