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Smoke escaping
•
Damp wood
•
Chimney not drawing properly
•
Chimney is not properly dimensioned for the stove
•
Check if the smoke gas pipe/chimney are blocked
•
Is the chimney the right height for its surroundings
•
In case of rear outlet, check that the smoke gas
pipe does not reach into the chimney core pipe
•
Underpressure in room
Wood burning too quickly
•
The air valves are set incorrectly
•
The smoke deflector platen is incorrectly mounted
or missing
•
Inferior firewood (waste wood, pallets etc.)
•
Chimney too large
Soot build-up on glass
•
Incorrect secondary airflow setting
•
Excessive primary air
•
Damp wood
•
Wood pieces too large on lighting
•
Inferior firewood (waste wood, pallets etc.)
•
Chimney not drawing sufficiently
•
Underpressure in room
Excessive soot build-up in chimney
•
Poor burning (more air required)
•
Damp wood
Shaker grate is blocked
•
Check if something is jammed, nails etc.
•
The rod on the shaker grate is sitting incorrectly
The surface of the wood stove is turning
grey
•
Overheating (see burning instructions
Poor heating performance of stove
•
Damp wood
•
Not enough wood
•
Inferior wood quality with low fuel value
•
Smoke deflector platens are not fitted correctly
Odour coming from stove
•
The lacquer on the stove hardens when you use
the stove for the first time; this can cause an odour.
Open a window or a door for ventilation and make
sure the stove is heated up sufficiently to prevent
odours later.
T R O U B L E S H O O T I N G
Warranty
All wood-fired Scan products are made of high-quality mate-
rials and subject to strict quality controls before leaving the
factory. We provide a five-year warranty on manufacturing
errors or defects.
You must quote your stove's product registration number
when you contact us or your authorised Scan dealer with a
warranty claim.
The warranty covers all parts which, in the opinion of Krog
Iversen & Co. A/S, require repair or replacement due to
manufacturing or construction error
The warranty applies to the original purchaser of the product
only, and is not transferable (except on prior sale).
The warranty covers damage caused by manufacturing or
construction errors only.
The following parts are not covered by the
warranty
•
Wear and tear parts such as the combustion chamber
liners, smoke deflector platens, shaker grate, glass,
tiles, and seals (except for defects which were present
on delivery).
•
Defects caused by external chemical and physical influ-
ences during transportation, storage and assembly, or
at a later time.
•
Soot build-up caused by poor chimney draught, damp
wood, or improper use.
•
Costs of additional heating in connection with a repair.
•
Transport costs.
•
Costs for setting up, removing the wood stove.
This warranty is invalid
•
In case of incorrect installation (the installer is responsi-
ble for observing and complying with legal requirements
and local bylaws, along with the instructions in the
Assembly Instructions and Instructions for Use supplied
with the wood stove and accessories).
•
In case of improper use, and/or use of prohibited fuels,
non-original spares (see the Assembly Instructions,
Instructions for Use, and Instructions for Lighting)
•
If the product registration number of the stove has been
removed or damaged.
•
In case of repairs that do not comply with our instructions
or instructions by an authorised Scan dealer.
•
In case of any manipulation of the original state of this
Scan product or its accessories.
•
This warranty is only valid in the country to which this
Scan product was originally supplied.
Always use original replacement parts, or parts recommen-
ded by the manufacturer.
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