Other Issues; Unable To Print From A Computer - Toshiba e-Studio332s Operator's Manual

Other Issues

This section explains the issues you may encounter while operating your machine and how to solve them.

Unable to Print from a Computer

Memo
If the following information does not solve the trouble, contact your dealer.
For troubles caused by an application, contact the manufacturer of the application.
General Causes
Common to Windows and Mac OS X
Cause
The machine is in sleep mode.
The machine is turned off.
An Ethernet or USB cable is unplugged.
Something is wrong with a cable.
The machine is off line.
An error message is displayed on the
display screen of the operator panel.
The interface setting is disabled.
Something is wrong with the print
function.
The LED indicator in the power
switch is blinking at high speed per
about 0.3 second.
For Windows
Cause
The machine is not set as the default printer. Set the machine as the default printer.
The output port for the printer driver is
incorrect.
A print job from another interface is in
progress.
[Received invalid data] is displayed on
the display screen and printing cannot be
done.
A print job is automatically canceled.
Remedy
Press the <POWER SAVE> key on the operator panel to
enter the standby mode.
If the sleep mode is not used, disable it from the <SET-
TING> key > [Admin Setup] > [User Install] >
[Power Save] > [Sleep].
Hold down the power switch for about a second to turn
on the power.
Check that the cable is plugged into the machine and
computer properly.
Replace it with a new cable.
Press the <PRINT> key on the operator panel, and then
select [On-Line].
"Error Messages Displayed on the Screen" on P. 135
press the <?HELP> key on the operator panel.
Check the setting of the interface being used from the
operator panel.
Check if you can perform configuration print.
The machine may be malfunctioning. Unplug the AC
cord immediately. Contact your dealer .
Remedy
Select the output port to which the Ethernet or USB
cable is connected.
Wait until the print job is done.
Press the <SETTING> key and select [Admin Setup] >
[Print Setup] > [Print menu] > [Printer Adjust] >
[Wait Timeout], and then select a longer time. The
default setting is 40 seconds.
If using Print Job Control, the print job is not authorized
to print, or the Job Accounting log buffer may be full.
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Other Issues
Reference
P.24
P.24
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7
or P.135
Advanced
P.76
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Reference
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Advanced