Toshiba e-STUDIO330AC Hardware Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Toshiba Manuals
  4. All in One Printer
  5. e-STUDIO330AC
  6. Hardware troubleshooting manual

Toshiba e-STUDIO330AC Hardware Troubleshooting Manual

Multifunctional digital color system
Hide thumbs Also See for e-STUDIO330AC:
Table of Contents

Advertisement

Quick Links

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Hardware Troubleshooting
Guide

Advertisement

Table of Contents
loading

Related Manuals for Toshiba e-STUDIO330AC

Summary of Contents for Toshiba e-STUDIO330AC

  • Page 1 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Hardware Troubleshooting Guide...
  • Page 2 ©2020 Toshiba Tec Corporation All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of Toshiba Tec Corporation.

  • Page 3: Preface

     Model and series names in this manual In this manual, each model name is replaced with the series name as shown below. Model name Series name e-STUDIO330AC/400AC e-STUDIO400AC Series  Options For the available options, refer to the Quick Start Guide for this equipment.
  • Page 4 4 Preface...

  • Page 5: Table Of Contents

    CONTENTS Preface..............................3 How to read this manual ............................3 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed........................ 8 Messages Displayed on the Touch Panel ....................11 Clearing a Paper Misfeed........................16 Locating a paper misfeed ............................16 Clearing a paper misfeed............................
  • Page 6 6 CONTENTS...
  • Page 7 TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples. When This Screen Is Displayed .....................8 Messages Displayed on the Touch Panel ................11 Clearing a Paper Misfeed....................16 Locating a paper misfeed ............................16 Clearing a paper misfeed.............................17...

  • Page 8: When This Screen Is Displayed

    When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with screen examples. Screen Description / Remedy A message appears on the upper part of the screen to notify users of a problem, etc.
  • Page 9 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy The original or copy paper is misfed. Remove it following the guidance on the touch panel.  P.16 “Clearing a Paper Misfeed” A cover is open. Check which cover on the touch panel and then close it securely.
  • Page 10 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy The waste toner box is full. Replace it following the guidance on the touch panel.  P.37 “Replacing the Waste Toner Box” The equipment requires adjusting by a service technician. Contact your service representative with the error code displayed on the right side of the touch panel.

  • Page 11: Messages Displayed On The Touch Panel

    Messages Displayed on the Touch Panel A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and how to solve them are described in the table below. Message Problem Description Corrective Action Close *** cover.
  • Page 12 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Cannot print this paper size Printing was attempted but Delete the failed print job, select the Select the other drawer. failed. The paper could not be appropriate tray for the paper, and perform output on the tray selected for printing again.
  • Page 13 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Power Failure A job was interrupted by a The print or fax job may be incomplete. Press power failure or some other [Job Status] to check whether any jobs are reason. unfinished.
  • Page 14 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action This original is copy protected An attempt is made to copy a This original cannot be copied. prohibited original. DEPARTMENT Quota exceeded. The copying, printing or For details of setting the quota, ask your Contact the Administrator.
  • Page 15 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action LAN cable is not detected The LAN cable connection is not Check the following items. detected.  Check that the LAN cable is connected to the equipment.  Check that there is no damage on the connector of the LAN cable.

  • Page 16: Clearing A Paper Misfeed

    Clearing a Paper Misfeed  Locating a paper misfeed The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch panel as follows: Error code Error message Guidance for clearing paper misfeeds Paper misfeed symbols The paper misfeed symbol helps you locate the paper misfeed.

  • Page 17: Clearing A Paper Misfeed

    1.TROUBLESHOOTING FOR THE HARDWARE  Clearing a paper misfeed Clear the paper misfeed. Clear the paper misfeed following the guidance shown on the touch panel. Press to scroll the pages. After clearing the misfeed, close all the opened covers. The equipment starts the warm-up. Follow the guidance on the touch panel. ...
  • Page 18 1.TROUBLESHOOTING FOR THE HARDWARE Do not touch the transfer belt. When you remove the paper misfed in the right side of the equipment, be sure not to touch the transfer belt. This could stain copy images.  If paper misfeeds occur frequently The following are the common causes of paper misfeeds.

  • Page 19: Dsdf

    1.TROUBLESHOOTING FOR THE HARDWARE  DSDF Open the upper cover. Holding the green knob, open the guide. Remove the misfed originals. Raise the original feeder tray, remove the misfed originals and lower it again. While holding the guide, remove the misfed originals. Clearing a Paper Misfeed 19...

  • Page 20: Paper Feed Cover

    1.TROUBLESHOOTING FOR THE HARDWARE Close the guide. Close the upper cover.  Paper feed cover  Paper Feed Unit Open the feeder cover on the right side. 20 Clearing a Paper Misfeed...

  • Page 21: Large Capacity Feeder

    1.TROUBLESHOOTING FOR THE HARDWARE Remove the misfed paper from the drawer and close the feeder cover. If the paper is misfed on the cover side, remove it as shown in the figure below.  Large Capacity Feeder Open the feeder cover of the Large Capacity Feeder on the right. Remove the misfed paper and close the feeder cover.

  • Page 22: Drawers

    1.TROUBLESHOOTING FOR THE HARDWARE  Drawers  Drawer or Paper Feed Unit Open the paper source drawer, and remove the misfed paper. Check that the guide width is correct, there is no folded/curled paper or overloading (especially for thick paper), and then close the drawer. Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.

  • Page 23: Bypass Tray

    1.TROUBLESHOOTING FOR THE HARDWARE Check that there is no folded/curled paper or overloading, and then close the drawer of the Large Capacity Feeder. Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. ...

  • Page 24: Automatic Duplexing Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Automatic duplexing unit Be careful not to let your fingers be caught between the equipment and the automatic duplexing unit cover. This could injure you. Open the automatic duplexing unit cover on the right. While holding the green lever, remove the misfed paper. Lower the green lever until a click sound is heard and then close the automatic duplexing unit cover.

  • Page 25: Fuser Unit

    1.TROUBLESHOOTING FOR THE HARDWARE Open the transport guide holding the green knob and then release the misfed paper.  Be sure not to touch the transfer belt when removing the misfed paper. This could stain copy images.  Do not clean roller [A] though it may be stained. It will be automatically cleaned at the next printing. Close the automatic duplexing unit cover.
  • Page 26 1.TROUBLESHOOTING FOR THE HARDWARE Open the transport guide holding the green knob and then release the misfed paper. Pull the misfed paper up or down as shown in the illustrations depending on the position of the paper. Pulling it up Pulling it down Remove the paper from the exit section.

  • Page 27: Clearing Paper Misfeeds Caused By A Wrong Paper Size Setting

    1.TROUBLESHOOTING FOR THE HARDWARE  Clearing paper misfeeds caused by a wrong paper size setting Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on control panel for drawer N.
  • Page 28 1.TROUBLESHOOTING FOR THE HARDWARE Press [Yes] when “Cancel print job?” appears. The print job is canceled. If you do not want to cancel the print job To restart the job without canceling it, replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared.
  • Page 29 1.TROUBLESHOOTING FOR THE HARDWARE Set the paper size again and press [OK]. For details about how to set the paper size, refer to “Doing Paper Settings” in Chapter 1 of the Paper Preparation Guide. Press the [HOME] button to return to the basic menu. Then press [Copy] to enter the copy menu. Confirm that the paper size is correctly detected if you selected [Auto] in step 8.
  • Page 30 1.TROUBLESHOOTING FOR THE HARDWARE  Misfeed when making copies or prints (using the bypass tray) Clear the paper misfeed following the guidance shown on the touch panel. Then close all the covers. Press [Yes] when “Cancel print job?” appears. The print job is canceled. If you do not want to cancel the print job To restart the job without canceling it, replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared.
  • Page 31 1.TROUBLESHOOTING FOR THE HARDWARE  Misfeed when printing from the Fax Pull out the drawer in which paper misfeeds occurred and remove all the paper from it. If such paper misfeeds occur although [Auto] has been selected as the paper size, this is caused by the incorrect size detection of the paper placed in the drawer.

  • Page 32: Clearing A Staple Jam

    Clearing a Staple Jam When a staple jam has occurred in the stapler of the Offline Stapler, clear the jam following the procedure below. Open the front cover of the Offline Stapler. Remove the staple cartridge. Remove the jammed staples by using a flathead screwdriver. Do not touch the stapling area.
  • Page 33 1.TROUBLESHOOTING FOR THE HARDWARE Confirm that there is no gap between the staple belt and the front of the stapler. If there is any gap, push the staple belt with your fingers in the direction of the arrow. Fit the staple cartridge into the stapler. Insert the staple cartridge straight until it is fixed.

  • Page 34: Replacing A Toner Cartridge

    Replacing a Toner Cartridge When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. The guidance is displayed on the touch panel. Press to scroll the pages.
  • Page 35 1.TROUBLESHOOTING FOR THE HARDWARE Put your fingers on the right side of the toner cartridge and pull it out supported with your left hand. Never attempt to incinerate toner cartridges. Dispose of used toner cartridges and waste toner boxes in accordance with local regulations. Hold the new toner cartridge with its seal side up.
  • Page 36 1.TROUBLESHOOTING FOR THE HARDWARE Align the new toner cartridge to the guide and insert it to the end. Pull out the green cleaner until it stops and then return it. Repeat this 3 times for each of the 4 colors. The cleaner cannot be removed by design.

  • Page 37: Replacing The Waste Toner Box

    Replacing the Waste Toner Box When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message “Dispose of used toner” appears. Replace the waste toner box following the procedure below. The guidance is displayed on the touch panel. Press to scroll the pages.
  • Page 38 1.TROUBLESHOOTING FOR THE HARDWARE Take out the waste toner box straight toward you pushing down the top latch. Never attempt to incinerate waste toner boxes. Dispose of used toner cartridges and waste toner boxes in accordance with local regulations. Place the waste toner box on a large sheet so as not to dirty the floor. Do not place the waste toner box with its collecting port face down.
  • Page 39 1.TROUBLESHOOTING FOR THE HARDWARE Put the used waste toner box in the carton. Turn the 4 green levers to the unlock position. Clean the LED print head. Perform steps 6 to 12 on  P.42 “The main chargers and LED print heads”. Turn the 4 green levers to the lock position.
  • Page 40 1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover pressing both edges. 40 Replacing the Waste Toner Box...

  • Page 41: Refilling With Staples

    Refilling With Staples Refill with staples according to the following procedures when the staples in the Offline Stapler run out. Open the front cover of the Offline Stapler. Remove the empty staple cartridge. Fit a new staple cartridge into the stapler. Insert the staple cartridge straight until it is fixed.

  • Page 42: Cleaning The Inside Of The Equipment

    Cleaning the Inside of the Equipment When the inside of the equipment needs to be cleaned, the message “Time for cleaning. Open the front cover and follow the guidance.” is displayed. In this case, clean the inside of the equipment following the guidance displayed on the touch panel.
  • Page 43 1.TROUBLESHOOTING FOR THE HARDWARE Take out the waste toner box straight toward you pushing down the top latch. Place the waste toner box on a large sheet so as not to dirty the floor. Do not place the waste toner box with its collecting port face down. The waste toner may spill out from the box’s collecting port.
  • Page 44 1.TROUBLESHOOTING FOR THE HARDWARE Hold the cleaner with its pad side down. Do not touch the pad at the top of the cleaner, because the toner on the pad may stick to your hands and the cleaner pad may be stained. Insert the cleaner through the service hole of the developer under the arrow to the end.
  • Page 45 1.TROUBLESHOOTING FOR THE HARDWARE Turn the 4 green levers to the lock position. Push the waste toner box securely until the upper latches click taking care not to tilt it. Turn the green lever to the lock position. Close the front cover pressing both edges. Cleaning the Inside of the Equipment 45...
  • Page 46 1.TROUBLESHOOTING FOR THE HARDWARE Press [Finish]. 46 Cleaning the Inside of the Equipment...

  • Page 47: When Printed Sheets Overflow From The Exit Tray

    When Printed Sheets Overflow from the Exit Tray When thin, small size paper (B5/ST or smaller) is used, the end of the sheets may get stuck in the exit tray walls. Under such condition, some printed sheets may be pushed out of the exit tray. In the case above, installing the paper exit stopper at the designated location of the exit tray will increase the amount of recommended plain paper that can be loaded on to the exit tray to about 150 sheets.
  • Page 48 1.TROUBLESHOOTING FOR THE HARDWARE 48 When Printed Sheets Overflow from the Exit Tray...
  • Page 49 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment. This chapter also describes the daily care for the equipment. When You Think Something Is Wrong With the Equipment ...........50 General operations ..............................50 Originals and paper .............................51 Regular Maintenance ......................53...

  • Page 50: When You Think Something Is Wrong With The Equipment

    When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment, check the following items.  To see the functions of the equipment such as copy or print, refer to their operator’s manuals (Copying Guide and Printing Guide respectively).

  • Page 51: Originals And Paper

    2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Problem Description Cause Corrective Action The window “Enter the user The equipment is managed Enter your user name and password. If you do not name and Password” under the user management know them, contact the administrator of the appears.
  • Page 52 2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Problem Description Cause Corrective Action Paper is misfed. The paper is unsuited for the Check whether the paper is suitable for the equipment. equipment. For details, refer to Chapter 1 of the Paper Preparation Guide.

  • Page 53: Regular Maintenance

    Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions.  Be careful not to scratch the portions when cleaning them.  When cleaning the surface of the equipment, do not use such organic solvents as thinner or benzine. - This could warp the shape of the surface or leave it discolored.
  • Page 54 2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 54 Regular Maintenance...

  • Page 55: Index

    INDEX Cleaning The main chargers and LED print heads..... 42 Department code ............50 Error messages touch panel ..............11 Paper misfeed ..............16 caused by a wrong paper size setting......27 locating ................ 16 occurs frequently............18 tips on removing the misfed paper......17 Paper misfeed - clearing automatic duplexing unit..........
  • Page 56 56 INDEX...
  • Page 57 FC-330AC/400AC OME19001400...
  • Page 58 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Hardware Troubleshooting Guide 1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN R190920W0900-TTEC ©2020 Toshiba Tec Corporation All rights reserved Ver00 F(-) Issued in Jan. 2020 Patent; http://www.toshibatec.com/en/patent/...

This manual is also suitable for:

E-studio400ac

Table of Contents