KeyWest Technology MXB-AV Manual page 152

MediaXtreme MediaZone
Web Support--Sometimes tech issues may need additional support. Our application engineers
have WebEx in their toolbox and can host a live session with you right over your own computer.
Live Chat: Keywest Technology TotalCARE© includes live chat during regular business hours
to support any technical related issues. This service can be accessed from the "Chat with an
Expert" link on www.mediaxtreme.tv or www.keywesttechnology.com .
Email Support: Email remains a popular way to communicate with tech support at Keywest
Technology. According to your needs, attachments are added to provide you with software
patches, instructions, or informative brochures that will resolve your issues, usually within a
couple hours. Email: tech@keywesttechnology.com
Out of Warranty Support
Telephone support may not receive "warranty priority queuing" after the warranty period has
expired. Non-voice electronic means of support are provided free of charge for the lifetime of
the product (chat, IM, email). (*This policy is subject to change at the discretion of Keywest
Technology and without prior notice*)
Out of Warranty Repairs
Out of Warranty repairs will be subject to a Base Charge (Includes 3 hours of labor and minor
parts – major parts and extended time are extra (subject to change after warranty period
expires)).
Payment Terms
Standard payment terms are full or partial payment prior to shipment, collect on delivery (COD),
or net-thirty (30) days from date of invoice. To obtain Net-30 terms, an application for credit
must be submitted to, and approved by Keywest Technology's Credit Department. Should a
credit account be granted, all decisions with respect to the extension or continuation of the
account shall be at the sole discretion of Keywest. Invoices are due and payable to its main
office in Lenexa, Kansas. All invoices not paid when due shall carry a late payment charge of 1
½ % per month. Should an account be placed in the hands of an attorney or agency for
collection, the purchaser shall be liable for reasonable attorney or collection fees along with all
costs incurred in the collection of the indebtedness. The laws of the State of Kansas apply to all
transactions and disputes that may arise. Any litigation for the collection of indebtedness shall
be brought in the District Court of Johnson County Kansas where proper venue shall lie.
Delivery Terms
Delivery dates quoted by Keywest Technology are best estimates and are not guarantees of
delivery by such date. System installations will adhere to schedules in all ways possible.
Keywest Technology
152
th
14563 W. 96 Terrace
Lenexa, Kansas 66215
23 Mar 2009
800.331.2019
Change 06
www.keywesttechnology.com