Ford EVEREST 2015 Owner's Manual page 390

Issue
This is a mobile phone-
dependent feature.
I am having
trouble
connecting my
Possible mobile phone
mobile phone to
malfunction.
SYNC.
This is a mobile phone-
dependent feature.
Possible mobile phone
malfunction.
iPhone
Text messaging
is not working
on SYNC.
Everest (TEC), EB3B-19G219-YAA enAUS
SYNC
Mobile phone issues
Possible cause
388
2
Possible solution
Check your mobile phone's compatibility.
Try switching off your mobile phone, reset-
ting it or removing the battery, then trying
again.
Try deleting your device from SYNC and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC
Bluetooth connection on your mobile
phone.
Update your mobile phone's firmware.
Switch off the auto download setting.
Check your mobile phone's compatibility.
Try switching off your mobile phone, reset-
ting it or removing the battery, then trying
again.
• Go to your mobile phone's Settings.
• Go to the Bluetooth Menu.
• Make sure the connection status shows
Not Connected.
• Press the blue circle to enter the next
menu.
• Turn on Show Notifications.
• Turn on Sync Contacts.
Your iPhone is now set up to forward
incoming text messages to SYNC.
Repeat these steps for every other Sync
vehicle you are connected to.
Your iPhone will only forward incoming text
messages to SYNC if it is unlocked.
Replying to text messages using SYNC is
not supported by iPhone.