Ford EVEREST 2015 Owner's Manual page 322

Issue
When I connect
my iPhone or
iPod Touch
through the
USB and
This is a device limitation.
Bluetooth Audio
at the same
time, I some-
times do not
hear any sound.
Issue
SYNC does not
understand
what I am
You may be using the
saying.
wrong voice commands.
You may be speaking too
soon or at the wrong
time.
You may be using the
wrong voice commands.
SYNC does not
understand the
You may not be saying
name of a song
the name exactly as the
or artist.
system saved it.
Everest (TEC), EB3B-19G219-YAA enAUS
SYNC
USB and media issues
Possible cause
Voice command issues
Possible cause
320
Possible solution
From the iPhone or iPod Touch music now
playing screen, select the audio device
airplay icon at the very bottom of your
iPhone or iPod Touch screen.
To listen to the iPhone or iPod Touch
through Bluetooth Audio, select SYNC.
To listen to the iPhone or iPod Touch
through USB, select Dock Connector.
Possible solution
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
Refer to the audio display during an active
voice session to find a list of voice
commands there.
The microphone for the system is either in
your rear view mirror or in the headliner just
above the windshield.
Review the media voice commands at the
beginning of the media section.
Say the song or artist exactly as the system
saved it. If you say, "Play Artist Prince", the
system does not play music by Prince and
the Revolution or Prince and the New
Power Generation.
Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If the song titles are in capital letters, you
have to spell them. LOLA requires you to
say "L-O-L-A".