Usb Installation Troubleshooting - DataCard SD160 User Manual

USB Installation Troubleshooting

Problem
The cable is loose.
The data cable is
damaged or frayed.
The system has a
temporary
communication
problem.
The PC USB port does not
communicate with the
printer USB port.
SD160/SD260 Card Printers User's Guide
Solution
Reconnect the USB cable to the ports on the PC and the
printer. Power the printer off, and then back on. If the PC and
printer still do not communicate, restart the PC.
Power off the printer. Replace the cable if you have a spare.
Contact your service provider to order a new data cable.
Check for the following:
USB extension cables can cause communication problems.
The recommended USB cable is 6 ft. (2 meters) long. Make
sure that the cable is rated for USB 2.0 data transmission.
If you are using a USB hub, a self powered hub is
recommended.
Power management on the PC has shut down USB
communication. Check the following:
Open Device Manager and the list of USB devices. Disable
shutdown for each hub in the list. Restart the PC to make
the changes take effect, if necessary.
Hibernation on a laptop requires several moments to
enable USB communication. Unplug the USB printer port
and then connect it again.
Replace the PC port or the PC. Contact your PC or port
vendor if you need assistance.
35