Locate A Problem With Basic Printer Functions - DataCard SD160 User Manual

Locate a Problem with Basic Printer Functions

If the system is not working as expected, follow these steps in the order listed to isolate the
source of the problem before you contact your service provider.
1.
Make sure that the power cord is plugged in and the printer is powered on.
2.
Power on the printer. Make sure that Ready displays on the front panel within 1 minute.
If the printer powers on correctly, continue to step 3.
If the printer powers on, but Improper Shutdown displays on the LCD panel, press the
U button for approximately 2 seconds. Ready should display.
SER
If the printer powers on but does not display Ready, the printer is not working properly.
Check the power cord. If Ready still does not display, request service for the printer.
If the printer does not power on, make sure that the printer power supply is working
properly.
If the power supply is working properly, request service for the printer from your
system administrator.
If the power supply is not functioning, replace it and begin with step 1.
3.
Print a test card. Refer to
If the test card prints, the printer is working correctly. Continue to step 4.
If the test card does not print, the printer is not working correctly. Request service for the
printer.
4.
Connect the printer data cable, if necessary. Make sure that you use the same type of cable
(USB or network) used when the printer was installed.
5.
Print a driver sample card. For the steps to follow, refer to your printer's Driver Guide.
If the sample card prints, the printer and driver are working correctly. Continue to step 6.
If the sample card does not print, the printer and driver have a communication problem.
Determine the cause of the problem and try the sample card again.
SD160/SD260 Card Printers User's Guide
"Print a Test Card" on page 18 for more information.
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