ZyXEL Communications Prestige 660W Series User Manual page 390

Prestige 660W/HW Series User's Guide
Problems with the Web Configurator
PROBLEM
I cannot access the
web configurator.
Problems with Remote Management
PROBLEM
I cannot remotely
manage the
Prestige from the
LAN or WAN.
A-4
Chart A-8 Troubleshooting the Web Configurator
Refer to Chart A-7 Troubleshooting the Password.
Make sure that there is not an SMT console session running.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer's IP address must match it. Refer to the chapter on
remote management for details.
For WAN access, you must configure remote management to allow server access
from the Wan (or all). You must also configure a firewall rule to allow access from the
WAN. Refer to the chapters on remote management and firewall for details.
Your computer's and the Prestige's IP addresses must be on the same subnet for
LAN access.
If you changed the Prestige's LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See also the Problems with Remote Management section.
Chart A-9 Troubleshooting Remote Management
Refer to the Remote Management Limitations section in the Firmware and
Configuration File Management chapter (SMT) for scenarios when remote
management may not be possible.
Use the Prestige's WAN IP address when configuring from the WAN.
Use the Prestige's LAN IP address when configuring from the LAN.
Refer to Chart A-4 Troubleshooting the LAN Interface for instructions on checking
your LAN connection.
Refer to the Problems with the WAN Interface section for instructions on checking
your WAN connection.
See also the Problems with the Web Configurator section.
CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting