ZyXEL Communications Prestige 660W Series User Manual page 389

Problems with Internet Access
PROBLEM
I cannot access Make sure the Prestige is turned on and connected to the network.
the Internet.
If the DSL LED is off, refer to Chart A-3 Troubleshooting the DSL LED.
Verify your WAN settings. Refer to the WAN Setup chapter (web configurator) or the
Internet Access chapter (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See the Menu 1
General Setup chapter for details.
For wireless stations, check that both the Prestige and wireless station(s) are using the
same ESSID, channel and WEP keys (if WEP encryption is activated).
Internet Check the schedule rules. Refer to the Call Scheduling chapter (SMT).
connection
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the
disconnects.
WAN chapter (web configurator) or the Remote Node Configuration chapter (SMT).
Contact your ISP.
Problems with the Password
PROBLEM
I cannot access the
Prestige.
Troubleshooting
Chart A-6 Troubleshooting Internet Access
Chart A-7 Troubleshooting the Password
The username is "admin". The default password is "1234". The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to the Resetting the Prestige section in the
Introducing the Web Configurator chapter). This restores all of the factory defaults
including the password.
Prestige 660W/HW Series User's Guide
CORRECTIVE ACTION
CORRECTIVE ACTION
A-3