Resolving Update Issues - Datamax I-class Maintenance Manual

2.5.3

Resolving Update Issues

If experiencing trouble when downloading application updates to the printer, try an alternate method:
Use Download Mode (see Section 2.5.2); or,
•
Use the Datamax-O'Neil Printer Driver to send the file.
•
If an error message appears during the updating process, locate it in the following table along with the
cause and suggested solution:
Displayed Message
DECOMPRESSION ERROR
ERROR ERASING FLASH
ERROR WRITING FLASH
HARDWARE MISMATCH
DATA REJECTED
INVALID SOFTWARE
DATA REJECTED
SOFTWARE MISMATCH
DATA REJECTED
Adjustments and Maintenance
Application Update Error Messages
Descriptions / Causes / Solutions
An error was detected during the decompression and transfer of file
data from cache storage into Flash memory, a possible Flash memory
defect -- confirm the version then retry in Download Mode; however, if
the problem continues the Main Logic PCB may be defective; see
Section 4.11.
Flash memory could not be erased, a possible Flash memory defect --
try the download again; however, if the problem continues the Main
Logic PCB may be defective; see Section 4.11.
The program could not be written into the Flash memory, a possible
Flash memory defect -- try the download again; however, if the
problem continues the Main Logic PCB may be defective; see Section
4.11.
The downloaded application was not compatible with the printer
supported by this Boot Loader version –- check the PRINTER KEY
information (see the Operator's Manual) then ensure that the desired
file corresponds to the hardware level of the printer.
The printer detected an error, where the possible causes include:
An invalid or corrupted file was downloaded –- try resaving the file
•
to the host and then download again; or,
A communications error occurred –-check the interface cabling and
•
port settings.
The downloaded application was not compatible with the printer
supported by this Boot Loader version –- check the PRINTER KEY
information (see the Operator's Manual) then ensure that the desired
file corresponds to the software level of the printer.
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