Printer Receives A Blank Fax; Received Fax Has Poor Print Quality - Lexmark 5000 Series User Manual

Be sure the printer is detecting a dial tone
•
See "Sending a fax while listening to a call (On Hook Dial) using the control panel" on page 22.
•
Check the Dial Method setting.
1
Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing, this means it did not
recognize the dial tone.
2
From the control panel, press Fax Mode.
3
Press .
4
Press or repeatedly until Fax Setup appears.
5
Press .
6
Press or repeatedly until Dialing and Sending appears.
7
Press .
8
Press or repeatedly until Dial Method appears.
9
Press .
10
Press or repeatedly until Behind PBX appears.
11
Press to save this setting.

Printer receives a blank fax

These are possible causes and solutions. Try one or more of the following:
Check original document
Ask the sender to verify the original document was loaded correctly.
Check ink
Check the ink levels, and install a new print cartridge if necessary.
Check cartridges
1
Remove the print cartridges.
2
Make sure the sticker and tape have been removed.
3
Reinsert the print cartridges.

Received fax has poor print quality

These are possible causes and solutions. Try one or more of the following:
Review checklist for sender
•
Check that the quality of the original document is satisfactory.
•
Resend the fax. There may have been a problem with the quality of the telephone line connection.
•
Increase the fax scan resolution.
2
Troubleshooting
137