Lexmark 576 User Manual

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CX725, CX725R, CX727 MFPs

User's Guide

June 2019

www.lexmark.com

Machine type(s):

7528

Model(s):

576, 5A6, 578, 5A8

Table of Contents

Summary of Contents for Lexmark 576

Page 1 CX725, CX725R, CX727 MFPs User's Guide June 2019 www.lexmark.com Machine type(s): 7528 Model(s): 576, 5A6, 578, 5A8...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer........................ 10 Printer conﬁgurations............................11 Attaching cables..............................12 Using the control panel.............................14 Understanding the status of the power button and indicator light............15 Using the home screen.............................15 Menu map................................16 Printing a menu settings page........................
Page 3 Contents Loading the multipurpose feeder........................27 Linking trays................................28 Printing......................30 Printing forms..............................30 Printing from a computer..........................30 Printing from a mobile device........................30 Printing from a ﬂash drive..........................31 Supported ﬂash drives and ﬁle types......................32 Conﬁguring conﬁdential jobs......................... 33 Printing held jobs...............................33 Printing a font sample list..........................
Page 4 Contents Adjusting the fax darkness..........................53 Viewing a fax log............................... 53 Blocking junk faxes............................54 Holding faxes..............................54 Forwarding a fax..............................54 Scanning...................... 55 Scanning to an FTP server..........................55 Creating an FTP shortcut..........................55 Scanning to a ﬂash drive..........................55 Sending scanned documents to a computer.....................56 Securing the printer..................57 Erasing printer memory............................57 Erasing printer hard disk memory.........................
Page 5 Contents Paper jam in door A............................100 Troubleshooting..................105 Network connection problems........................105 Hardware options problems......................... 107 Issues with supplies............................109 Paper feed problems............................111 Printing problems..............................115 Color quality problems........................... 136 Faxing problems...............................138 Scanning problems............................141 Contacting customer support........................145 Upgrading and migrating.................146 Hardware................................146 Software................................
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 10: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 11: Printer Configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 12: Attaching Cables
Learning about the printer Automatic document feeder (ADF) ADF tray ADF bin Control panel 650‑sheet duo tray Optional 550‑sheet trays Standard bin Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 13 Learning about the printer CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Page 14: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 15: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Understanding the status of the power button and indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data.
Page 16: Menu Map
• Remote Operator Panel Restore Factory Defaults • • Notiﬁcations Maintenance • • Power Management Visible Home Screen Icons • • Information Sent to Lexmark About This Printer Print • • Layout • • Finishing PostScript • • Setup •...
Page 17 Learning about the printer Paper • • Tray Conﬁguration Bin Conﬁguration • Media Conﬁguration Copy Copy Defaults • • Fax Mode Fax Server Setup • Analog Fax Setup E‑mail • • E‑mail Setup Web Link Setup • E‑mail Defaults Network/Ports •...
Page 18: Printing A Menu Settings Page
Learning about the printer Reports • • Menu Settings Page Shortcuts • • Device • • Print Network Help • • Print All Guides Information Guide • • Color Quality Guide Media Guide • • Connection Guide Moving Guide • •...
Page 19: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 20: Using Shortcut Center
Setting up and using the home screen applications Conﬁgure the output options and scan settings. Notes: • When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and 400 dpi for black and white. •...
Page 21 Setting up and using the home screen applications From the Contacts section, add a contact. Note: You can assign the contact to one or more groups. If necessary, specify a login method to allow application access. Apply the changes. Adding groups Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 22 Setting up and using the home screen applications Do either of the following: • From the Contacts section, select a contact that you want to delete. • From the Contact Groups section, select a group name that you want to delete.
Page 23: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magniﬁcation mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magniﬁcation. Select OK. For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures”...
Page 24: Navigating The Screen Using Gestures
Setting up and using the accessibility features Navigating the screen using gestures Notes: • The gestures are applicable only when Voice Guidance is activated. • A physical keyboard is required for typing characters and adjusting certain settings. Gesture Function Double‑tap Select an option or item on the screen.
Page 25: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 26 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. •...
Page 27: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper you are loading. Flex, fan, and align the paper edges before loading.
Page 28: Linking Trays
Loading paper and specialty media Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer ﬁrst. • Load envelopes with the ﬂap side up and against the right side of the paper guide. Load European envelopes with the ﬂap entering the printer ﬁrst.
Page 29 Loading paper and specialty media Match the paper size and type for the trays you are linking. Note: To unlink trays, make sure that no trays have the same paper size or type. Save the settings. Note: You can also change the paper size and type settings from the printer control panel. Warning—Potential Damage: The temperature of the fuser varies according to the speciﬁed paper type.
Page 30: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 31: Printing From A Flash Drive
Printing Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria‑certiﬁed printer. Note: Before printing, make sure that the Mopria Print Service is enabled. From the home screen of your mobile device, launch a compatible application.
Page 32: Supported Flash Drives And File Types
Printing If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the • display. From the display, touch the document that you want to print. If necessary, conﬁgure other print settings. Send the print job. To print another document, touch USB Drive.
Page 33: Configuring Confidential Jobs
Printing Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png Conﬁguring conﬁdential jobs From the home screen, touch Settings > Security > Conﬁdential Print Setup. Conﬁgure the settings. Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Page 34: Printing A Font Sample List
Printing Printing a font sample list From the home screen, touch Settings > Reports > Print > Print Fonts. Touch PCL Fonts or PostScript Fonts. Canceling a print job From the printer control panel From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen.
Page 35: Copying
Copying Copying Making copies Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size. From the home screen, touch Copy, and then specify the number of copies. If necessary, adjust the copy settings.
Page 36: Reducing Or Enlarging Copies
Copying Reducing or enlarging copies Load an original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Copy > Scale > specify a scale value Note: Changing the size of the original document or output after setting Scale restores the scale value to Auto.
Page 37: E-Mailing
E-mailing E-mailing Setting up the e‑mail function From the home screen, touch Settings > Device > Preferences > Run Initial Setup. Turn off the printer, wait for about 10 seconds, and then turn it back on. From the Before You Begin screen, select Change the Settings and Continue with the Wizard. From the Fax/Email Server Setup screen, enter the needed information.
Page 38: Creating An E-Mail Shortcut
E-mailing Creating an e-mail shortcut From the home screen, touch E‑mail. Conﬁgure the settings, and then touch Enter a shortcut name. Apply the changes.
Page 39: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue.
Page 40 Faxing Choosing a fax connection Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 41 Faxing Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically, then set the printer to pick up on a speciﬁed number of rings. Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer.
Page 42 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 43 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the telephone to the telephone port of the printer.
Page 44 Faxing Setting up fax using digital subscriber line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 45 Faxing To minimize interference between the two channels, ask for a DSL ﬁlter from your DSL provider. Connect the line port of the DSL ﬁlter to the wall jack. Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the telephone port on the DSL ﬁlter.
Page 46 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra cost for the activation of the second telephone port.
Page 47 Faxing Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Connect your analog telephone to the telephone port of the printer.
Page 48 Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog telephone wall jack. Connect your analog telephone to the telephone port of the printer.
Page 49 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 50 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 51 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 52: Sending A Fax
Faxing Setting the fax date and time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. Conﬁgure the settings. Conﬁguring daylight saving time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. In the Time Zone menu, select Custom.
Page 53: Scheduling A Fax
Faxing Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Fax > enter the fax number > Send Time Conﬁgure the date and time to send the fax. If necessary, conﬁgure other fax settings.
Page 54: Blocking Junk Faxes
Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 55: Scanning
Scanning Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the home screen, touch FTP, and then enter the needed information. If necessary, conﬁgure other FTP settings. Send the FTP job. Creating an FTP shortcut From the home screen, touch FTP.
Page 56: Sending Scanned Documents To A Computer
Scanning Sending scanned documents to a computer Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Scan Proﬁles > Scan To Computer. Select the scan proﬁle where you want to save the document.
Page 57: Securing The Printer
Securing the printer Securing the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the home screen, touch Settings >...
Page 58: Statement Of Volatility
Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
Page 59: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset.
Page 60: Networking
Maintaining the printer Networking Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 61: Setting Up Serial Printing (Windows Only)
Maintaining the printer Conﬁgure the port from the list. Update the IP address. Apply the changes. For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address ﬁeld. Apply the changes.
Page 62 Maintaining the printer Notes: • Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer. • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 63 Maintaining the printer • ADF glass pad • Scanner glass • Scanner glass pad Close the scanner cover.
Page 64: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 65 74C1SM0 74C2SM0 74C3SM0 74C4SM0 74C5SM0 74C6SM0 Yellow 74C1SY0 74C2SY0 74C3SY0 74C4SY0 74C5SY0 74C6SY0 Lexmark CX725 and CX725R Regular cartridges Item Worldwide High yield regular toner cartridges Black 84C0H10 Cyan 84C0H20 Magenta 84C0H30 Yellow 84C0H40 Lexmark CX727 Return Program cartridges Item...
Page 66 Maintaining the printer Item Worldwide Magenta 75B0030 Yellow 75B0040 Ordering imaging unit or imaging kit Item All countries and regions Return Program imaging unit or imaging kit Black imaging unit 74C0ZK0 Color (CMY) imaging kit 74C0ZV0 Regular imaging unit or imaging kit Black imaging unit 74C0Z10 Color (CMY) imaging kit...
Page 67: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing a toner cartridge Open door B. Remove the toner cartridge. Unpack the new toner cartridge.
Page 68 Maintaining the printer Insert the new toner cartridge. Close door B. Replacing the imaging unit Open door B.
Page 69 Maintaining the printer Remove the waste toner bottle. Remove the imaging kit.
Page 70 Maintaining the printer Remove the black toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.
Page 71 Maintaining the printer Insert the black toner cartridge. Insert the imaging kit.
Page 72 Maintaining the printer Insert the waste toner bottle. Close door B. Replacing the imaging kit Open door B.
Page 73 Maintaining the printer Remove the waste toner bottle. Remove the imaging kit.
Page 74 Maintaining the printer Remove the toner cartridges. Unpack the new imaging kit, and then remove the packing material. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units. Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes.
Page 75 Maintaining the printer Insert the toner cartridges. Insert the new imaging kit.
Page 76 Maintaining the printer Insert the waste toner bottle. Close door B. Replacing the waste toner bottle Open door B.
Page 77 Maintaining the printer Remove the waste toner bottle. Unpack the new waste toner bottle. Insert the new waste toner bottle. Close door B. Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open doors A and D.
Page 78 Maintaining the printer Remove the fuser. Unpack the new fuser. Insert the new fuser. Close doors D and A. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 79 Maintaining the printer Replacing the pick roller Replacing the pick roller in the 550‑sheet tray Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray. Remove the pick roller. Unpack the new pick roller.
Page 80 Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 81 Maintaining the printer Remove the pick roller. Unpack the new pick roller. Insert the new pick roller until it clicks into place. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 82 Maintaining the printer Remove the separator pad. Unpack the new separator pad. Insert the new separator pad until it clicks into place. Insert the tray.
Page 83 Maintaining the printer Replacing the ADF input tray Open door E. Remove the ADF input tray. Unpack the new ADF input tray.
Page 84 Maintaining the printer Insert the new ADF input tray until it clicks into place. Close door E. Replacing the ADF scan pad Open the scanner cover. Remove the ADF scan pad. Unpack the new ADF scan pad.
Page 85 Maintaining the printer Lay the white area of the ADF scan pad facedown on the scanner glass. Close the scanner cover to stick the ADF scan pad to the cover. Open the scanner cover to check if the ADF scan pad is properly attached to the cover. Close the scanner cover.
Page 86 Maintaining the printer Replacing the ADF separator roller Open door E. Remove the ADF separator roller. Unpack the new ADF separator roller.
Page 87 Maintaining the printer Insert the new ADF separator roller until it clicks into place. Close door E.
Page 88 Maintaining the printer Replacing the transfer module Turn off the printer, and then unplug the power cord from the electrical outlet. Open door B. Remove the waste toner bottle.
Page 89 Maintaining the printer Remove the imaging kit. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 90 Maintaining the printer Remove the transfer module. Unpack the new transfer module, and then remove the packing material. Insert the new transfer module. Close door A.
Page 91 Maintaining the printer Insert the imaging kit. Insert the waste toner bottle. Close door B. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 92: Moving The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 93: Saving Energy And Paper
Use the preview feature to see how the document looks like before printing it. • Print one copy of the document to check its content and format for accuracy. Recycling Recycling Lexmark products To return Lexmark products for recycling: Go to www.lexmark.com/recycle. Select the product you want to recycle.
Page 94 The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 95: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 96: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 97: Paper Jam In Trays
Clearing jams Paper jam in trays Pull out the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 98: Paper Jam Behind Door E
Clearing jams Paper jam behind door E Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door E. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Pull out the tray. Remove the jammed paper.
Page 99: Paper Jam In The Standard Bin
Clearing jams Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open doors A and D, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 100: Paper Jam In Door A
Clearing jams Close doors D and A. Paper jam in door A Paper jam in the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 101 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 102 Clearing jams Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in the duplex unit Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 103 Clearing jams Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 104 Clearing jams Close the duplex cover and door A.
Page 105: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later •...
Page 106 Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1...
Page 107: Hardware Options Problems
Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4.
Page 108 Troubleshooting Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is Go to step 3.
Page 109: Issues With Supplies
Troubleshooting Defective ﬂash detected Try one or more of the following: • Replace the defective ﬂash memory. • From the printer control panel, select Continue to ignore the message and continue printing. • Cancel the current print job. Not enough free space in ﬂash memory for resources Try one or more of the following: •...
Page 110 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 111: Paper Feed Problems
Troubleshooting Paper feed problems Envelope seals when printing Action Contact The problem is Use envelopes that have been stored in a dry environment. customer solved. Note: Printing on envelopes with high moisture content can seal the support. ﬂaps. Resend the print job. Does the envelope seal when printing? Collated printing does not work Action...
Page 112 Troubleshooting Paper curl Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Is the paper still curled? Step 2 Go to step 3. The problem is solved.
Page 113 Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the paper size and type to match the paper loaded in the linked trays. Print the document.
Page 114 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Check if the paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 115: Printing Problems
Troubleshooting Printing problems Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 116 Troubleshooting Action Step 5 The problem is Contact customer solved. support. Add printer memory. Resend the print job. Are the documents printed? Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer is not in Eco‑Mode and Quiet Mode. Print the document.
Page 117 Troubleshooting Action Step 6 Go to step 7. The problem is solved. From the Quality menu on the control panel, set the Print Resolution to 4800CQ. Print the document. Is the printer printing slow? Step 7 Go to step 8. The problem is solved.
Page 118 Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Is the document printed? Print quality is poor Blank or white pages Note: Before solving the problem, print the quality sample pages to determine the missing color. From the...
Page 119 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 120 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. Resend the print job.
Page 121 Troubleshooting Ghost images Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight. Resend the print job.
Page 122 Troubleshooting Action Step 1 Go to step 2. The problem is solved. From the home screen, touch Settings > Print > Quality. Adjust the toner darkness. Print the document. Does gray background still appear on prints? Step 2 Go to step 3. The problem is solved.
Page 123 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or from Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 124 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 125 Troubleshooting Action Step 1 The problem is Go to step 2. solved. Squeeze and slide the paper guides to the correct position for the size of the paper you are loading. Resend the print job. Are the margins correct? Step 2 The problem is Go to step 3.
Page 126 Troubleshooting Action Contact customer The problem is Check if the printer supports the fonts that are installed on your support. solved. computer. From the control panel, touch: Settings > Reports > Print > Print Fonts Select PCL Fonts or PS Fonts. If the font is not supported, then install a supported font.
Page 127 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 128 Troubleshooting Action Step 1 Go to step 2. Contact customer support. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 2 Go to step 4. Go to step 3. From the home screen, touch Settings > Device > Preferences. Check if the paper type and size settings match the paper type and size set in the tray.
Page 129 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove the tray. Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Squeeze and slide the paper guides to the correct position for the size of the paper you are loading.
Page 130 Troubleshooting Action Step 2 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler, measure the distance contact customer between the repeating defects on the affected color page. support or your Replace the supply item that matches the measurement on the service affected color page.
Page 131 Troubleshooting Action Contact customer The problem is Remove, and then reinstall the imaging unit or imaging kit. support. solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.
Page 132 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 133 Troubleshooting Action Replace the imaging unit or imaging kit, and then resend the print Contact customer The problem is job. support. solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 134 Troubleshooting Action Contact customer The problem is Remove, and then reinstall the imaging unit or imaging kit. support. solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.
Page 135 Troubleshooting Action Step 6 The problem is Go to step 7. solved Turn off the printer, reinstall the hardware options, and then turn it back on. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 136: Color Quality Problems
Troubleshooting Color quality problems Adjusting toner darkness From the home screen, touch Settings > Print > Quality. Adjust the toner darkness. Apply the changes. Modifying the colors in printed output From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction > Manual. From the Advanced Imaging menu, select Color Correction Content.
Page 137 Troubleshooting What is CMYK color? CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature.
Page 138: Faxing Problems
Troubleshooting The print appears tinted Action Adjust the color balance. The problem is Contact customer solved. support. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. Adjust the setting. Resend the print job. Does the print still appear tinted? Faxing problems Cannot send or receive faxes...
Page 139 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 140 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer solved.
Page 141: Scanning Problems
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Enhance the print quality. From the home screen, touch Settings > Print > Quality. Adjust the settings. Is the fax print quality satisfactory? Step 2 The problem is Go to step 3.
Page 142 Troubleshooting Adjusting ADF registration From the control panel, navigate to: Settings > Maintenance > Conﬁguration Menu > Scanner Conﬁguration > Scanner Manual Registration From the Print Quick Test menu, touch Start. Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration.
Page 143 Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 144 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check the ﬁle you want to scan. Make sure that the ﬁle name is not already used in the destination folder. Make sure that the document or photo you want to scan is not open in another application.
Page 145: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 146: Upgrading And Migrating
Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNet N8360 (802.11 b/g/n/a wireless print server bundled with LEX‑M06‑001 Mobile Solutions Module) – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller...
Page 147 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place.
Page 148 Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 149 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews Housing...
Page 150 Upgrading and migrating ISP extended cable Install the ISP into its housing.
Page 151 Upgrading and migrating Attach the housing to the controller board access cover.
Page 152 Upgrading and migrating Connect the ISP extended cable to the ISP connector in the controller board. Reattach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 153 Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 154 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 155 Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 156 Upgrading and migrating Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 157 Upgrading and migrating Open door B. Open door C.
Page 158 Upgrading and migrating Secure the hard disk to the printer using the thumbscrews. Close doors C and B. Reattach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 159 Upgrading and migrating Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 160: Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 161 Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle.
Page 162: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 163 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 164 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 165 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 166 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 167 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 168 Notices This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark International, Inc. See the previous paragraph for contact information. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
Page 169 LEX-M03-002 A11-0160001JP Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark :...
Page 170 Teilenummer 80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for RFID products...
Page 171 Notices The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Page 172 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 173 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 174 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 175 Notices —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended.
Page 176 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 177: Index
Index Index cannot open Embedded Web control panel Server 105 using 14 activating Voice Guidance 23 Card Copy copy troubleshooting adapter plug 48 partial copies of documents or setting up 19 adding contacts 20 card stock photos 143 adding groups 21 loading 27 poor copy quality 143 adding hardware options...
Page 178 Index from a mobile device 30, 31 standard telephone line hibernate mode 93 DSL ﬁlter 44 connection 40 sleep mode 93 VoIP 45 groups fax speaker settings adding 21 conﬁguring 59 deleting 21 Eco‑Mode setting 93 fax troubleshooting editing 21 editing contacts 21 cannot receive faxes 140 editing groups 21...
Page 179 96 gestures 24 parts status locations 96 noise emission levels 163 checking 64 jams, clearing Non‑Lexmark supply 110 personal identiﬁcation number in the duplex unit 100 non‑volatile memory 58 method 60 in the fuser 100 erasing 57 personal identiﬁcation numbers...
Page 180 ADF separator roller 86 characters 125 Defective ﬂash detected 109 pick roller 79 light print 126 Non‑Lexmark supply 110 separator pad 81 mottled print and dots 127 Not enough free space in ﬂash transfer module 88 repeating print defects 129...
Page 181 Index scan troubleshooting shipping the printer 92 troubleshooting, color quality cannot scan from a Shortcut Center print appears tinted 138 computer 142 using 20 troubleshooting, copy partial copies of documents or shortcuts, creating partial copies of documents or photos 143 copy screen 36 photos 143 poor copy quality 143...
Page 182 Wi‑Fi Protected Setup USB cable 12 wireless network 60 USB port 12 enabling 106 using genuine Lexmark parts 64 genuine Lexmark supplies 64 using the ADF copying 35 using the control panel 14 using the home screen 15 using the keyboard on the...

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