Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Lexmark X5070
Summary of Contents for Lexmark X5070
- Page 1 5000 Series User's Guide May 2007 www.lexmark.com...
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Page 2: Safety Information
Refer service or repairs, other than those described in the user documentation, to a professional service person. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts. -
Page 3: Table Of Contents
Contents Safety information...2 Finding more information...9 Finding information about the printer...9 Operating system notice...12 Setting up the printer...13 Checking the box contents...13 Understanding the parts of the printer...14 Getting the printer ready to fax...16 Choosing a fax connection ... 16 Using an RJ11 adapter... - Page 4 Faxing using the control panel...40 Sending a fax using the control panel...40 Entering a fax number using the control panel ... 40 Sending a fax using the control panel ... 41 Sending a fax while listening to a call (On Hook Dial) using the control panel... 41 Sending a broadcast fax at a scheduled time...
- Page 5 Setting up a dialing prefix ... 60 Setting the distinctive ring... 60 Setting the number of rings before receiving a fax automatically ... 60 Setting up Speed Dial... 61 Setting up to fax while behind a PBX ... 61 Printing fax activity reports...62 Printing...63 Printing basic documents...63 Printing a document...
- Page 6 Scanning...77 Scanning using the control panel...77 Scanning a document... 77 Understanding the Scan menu ... 77 Scanning to a computer over a network ... 78 Scanning using only the computer...78 Scanning a document using the computer ... 78 Scanning text for editing using the computer ... 78 Scanning images for editing ...
- Page 7 Ping the printer...96 Maintaining the printer...98 Removing a used print cartridge...98 Installing print cartridges...99 Refilling print cartridges...101 Using genuine Lexmark print cartridges...101 Aligning print cartridges...101 Cleaning the print cartridge nozzles...101 Wiping the print cartridge nozzles and contacts...102 Preserving the print cartridges...103 Cleaning the scan lens and white roller...103...
- Page 8 Notices...155 Product information...155 Edition notice...155 Power consumption...159 Index...164...
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Page 9: Finding More Information
Double-click the printer Help icon. Where to find You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com. Where to find You can find this document in the printer box or on the... - Page 10 An icon of the User's Guide appears on your desktop, and the User's Guide: Comprehensive Version appears on the screen. You can also find this document on the Lexmark Web site at www.lexmark.com. Where to find To access the Lexmark Solution Center: Do one of the following: •...
- Page 11 Where to find (rest of world) Telephone numbers and support hours vary by country or region. Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link. Note: For additional information about contacting Lexmark, see the printed warranty that shipped with your printer.
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Page 12: Operating System Notice
Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster: • Machine Type number • Serial number • Date purchased •... -
Page 13: Setting Up The Printer
Setting up the printer Checking the box contents Name Black print cartridge Color print cartridge Telephone handset Telephone cord Power cord Setup sheet Installation software CD Description Cartridges to be installed into the printer. Note: Cartridge combinations vary depending on the product purchased. -
Page 14: Understanding The Parts Of The Printer
Name User's Guide, Getting Started, or Setup Solutions Printed booklet that serves as a guide. Note: A USB cable may or may not be included. Understanding the parts of the printer Use the Paper support Paper guides Automatic Document Feeder (ADF) Control panel PictBridge port Paper exit tray... - Page 15 Use the 10 Automatic Document Feeder (ADF) paper guides Keep paper straight when feeding into the ADF. 11 Telephone handset Use the USB port Connect the printer to a computer using a USB cable. EXT port Connect additional devices, such as a data/fax modem, telephone, or answering machine to the printer.
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Page 16: Getting The Printer Ready To Fax
Use the Power supply with port Connect the printer to a power source. Getting the printer ready to fax CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. -
Page 17: Using An Rj11 Adapter
Equipment Benefits • • The printer Use the fax line as a normal telephone line. • A computer • modem Send and receive faxes without using a computer. • Two telephone • cords Send faxes using the computer. • A telephone wall jack Using an RJ11 adapter Country/region... - Page 18 If your telecommunications equipment uses a US-style (RJ11) telephone line, follow these steps to connect the equipment: Remove the plug from the EXT port on the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment you connect to the printer by the adapter, as shown, will not function properly.
- Page 19 To connect an answering machine or other telecommunications equipment to the printer: Remove the plug from the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment that you connect to the printer by the adapter, as shown, will not function properly. Connect your telecommunications equipment directly to the EXT port on the back of the printer.
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Page 20: Connecting Directly To A Telephone Wall Jack
Note: Do not remove the plug. If you remove it, other telecommunications devices in your home (such as telephones or answering machines) may not work. Connecting directly to a telephone wall jack Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a computer. -
Page 21: Connecting To A Telephone
If you would like to use the same line for both fax and telephone communication, connect a second telephone line (not provided) between the telephone and the F slot of an active telephone wall jack. If you would like to use the same line for recording messages on your answering machine, connect a second telephone line (not provided) between the answering machine and the other N slot of the telephone wall jack. -
Page 22: Connecting To An Answering Machine
Connect one telephone cord to the LINE port Remove the protective plug from the EXT port Connect the other telephone cord to a telephone, and then plug it into the EXT port Connecting to an answering machine Connect an answering machine to the printer to receive both incoming voice messages and faxes. Note: Setup steps may vary depending on your country or region. -
Page 23: Connecting To A Computer With A Modem
Connect one telephone cord into the LINE port jack. Remove the protective plug from the EXT port Connect a second telephone cord from the telephone to the answering machine. Connect a third telephone cord from the answering machine to the EXT port Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software application. - Page 24 Note: Setup steps may vary depending on your country or region. For more information on connecting the printer to telecommunications equipment, see the related topic, “Using an RJ11 adapter.” Make sure you have the following: • A telephone • A computer with a modem •...
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Page 25: Using A Digital Phone Service
Using a digital phone service The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. - Page 26 Press Fax Mode Access the fax default screen and send faxes. Note: The mode is selected when the button light is on. Copy Mode Access the copy default screen and make copies. Note: The mode is selected when the button light is on. Scan Mode Access the scan default screen and scan documents.
- Page 27 Press A keypad number or symbol In Fax mode: Auto Answer Redial / Pause Start Black Start Color • Enter fax numbers. • Navigate an automated answering system. • Select letters when creating a Speed Dial list. • Type numbers to enter or edit the date and time shown on the display. In Copy mode: Enter the number of copies or prints you want to make.
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Page 28: Saving Settings
Saving settings In a setting menu, an * appears next to the default setting. To change the setting: From the control panel, press Settings, and then press and then press • To save most settings. An * appears next to the saved setting. •... - Page 29 Press Note: When you choose a value selection, an asterisk (*) appears next to the selected setting. To go into additional submenus and settings, repeat step 4 and step 5 as needed. If necessary, press repeatedly to return to the previous menus and make other selections. From here Maintenance Paper Setup...
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Page 30: Installing Another Language Control Panel
Installing another language control panel These instructions apply only if you received one or more additional language control panels with the printer. Lift and remove the control panel (if one is installed). Choose the correct control panel for your language. Align the clips on the control panel with the holes on the printer, and then press down. -
Page 31: Understanding The Printer Software
Follow the instructions on the computer screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the home page, navigate through the menu selection, and then click Drivers & Downloads. Choose the printer and the printer driver for your operating system. - Page 32 Click At the bottom left corner of the Welcome Screen, there are two Settings choices: Click Printer Status and Maintenance Fax History and Settings Transfer Photos Photo Greeting Cards Photo Packages Poster • Open the Solution Center. • Check ink levels. •...
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Page 33: Turning Printing Voice Notification On Or Off
The printer has a voice notification feature that tells you when printing starts and when it is completed. Method 2 Do one of the following: • In Windows Vista, click • In Windows XP and earlier, click Start. Click Programs or All Programs Series. Select Solution Center. Lexmark 5000... -
Page 34: Security Information
Select or clear Play voice notification for printing events. Click OK. Security Information Third-party applications, including anti-virus, security, and firewall programs may alert you about the printer software being installed. For your printer to work properly, allow the printer software to run on your computer. Lexmark 5000 Series. -
Page 35: Loading Paper And Original Documents
Loading paper and original documents Loading paper Make sure: • You use paper designed for inkjet printers. • If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) •... -
Page 36: Loading Labels
• The paper guides rest against the edges of the envelopes. Notes: • Do not load envelopes with holes, perforations, cutouts, or deep embossing. • Do not use envelopes that have exposed flap adhesive. • Envelopes require more drying time. Remove each envelope as it exits, and allow it to dry to avoid ink smudging. -
Page 37: Loading Transparencies
Loading transparencies You can load up to 50 transparencies at a time. Load transparencies with the rough side facing you. If the transparencies have a removable strip, each strip should face away from you and down toward the printer. Make sure: •... -
Page 38: Loading Original Documents Into The Automatic Document Feeder (Adf)
Place the required stack of banner paper behind the printer. Feed the leading edge of the banner paper into the printer first. Make sure: • The paper is loaded in the center of the paper support. • The paper guides rest against the edges of the paper. Loading original documents into the Automatic Document Feeder (ADF) You can load up to 30 sheets of an original document into the Automatic Document Feeder (ADF) for scanning,... - Page 39 Load up to 30 sheets of: • Custom-size paper • Prepunched paper • Reinforced-edge copier paper • Preprinted forms • Letterhead paper Make sure • The document is loaded facedown. • The paper guides rest against the edges of the paper. •...
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Page 40: Faxing Using The Control Panel
Faxing using the control panel CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Warning: Do not touch cables or the printer in the area shown while actively sending or receiving a fax. -
Page 41: Sending A Fax Using The Control Panel
Speed Dial or Group Dial If you want to send a fax to a group of numbers (broadcast fax): Press Repeat entering fax numbers, using any combination of the previous methods, until a maximum of 30 fax numbers have been entered. Note: Each fax number contained in Group Dial entries counts toward the 30-number maximum. -
Page 42: Sending A Broadcast Fax At A Scheduled Time
Enter a fax or Speed Dial (1–89) number; press Quick Dial 1, 2, 3, 4, or 5; or press Phone Book to select a number from the Speed Dial or Group Dial list. For more information, see “Entering a fax number.” Note: Press the keypad numbers to use an automated answering system. -
Page 43: Setting A Fax Manual Answer Code Using The Control Panel
Press repeatedly until the setting you want appears. Press to save the setting. Auto Answer light turns on. When the numbers of rings you set is detected, the printer automatically receives the incoming fax. Setting a fax manual answer code using the control panel From the control panel, press Fax Mode. -
Page 44: Receiving A Fax With An Answering Machine Using The Control Panel
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern to display Caller ID information. From the control panel, press Settings. -
Page 45: Using The Control Panel Phonebook
Press repeatedly until Fax Forward appears. Press Press repeatedly until the setting you want appears. Press Enter the number to which you want to forward the fax. Press to save the setting. Note: If you select Forward or Print & Forward, Forward will appear in the second line of the Fax Mode default menu on the display. -
Page 46: Customizing Fax Settings Using The Control Panel
Customizing fax settings using the control panel Understanding the Fax menu To access and navigate the Fax menu: From the control panel, press Fax Mode. The fax default screen appears. If you do not want to change a setting, enter the fax number and press Start Color or Start Black. If you want to change a setting, press Press repeatedly until the menu item you want appears, and then press... -
Page 47: Setting Up Quick Dial Buttons Using The Control Panel
Setting up Quick Dial buttons using the control panel From the control panel, press Fax Mode. Enter a fax number. Notes: • You can include a calling card number as part of the fax number. • A fax number can include up to 64 characters. Characters can include numbers, the symbols * and #, or a three-second pause created by pressing Redial / Pause. -
Page 48: Setting Up A Fax Footer Using The Control Panel
Press repeatedly until Device Setup appears. Press Press repeatedly until Date/Time appears. Press Enter the date using the keypad. Press Enter the time using the keypad. Press If the hour you entered is 12 or less, press Press to save the setting. Setting up a fax footer using the control panel From the control panel, press Fax Mode. -
Page 49: Blocking Junk Faxes Using The Control Panel
If the hour you entered is 12 or less, press Press to save the setting. Blocking junk faxes using the control panel If you have Caller ID, you can block faxes sent from specific numbers and/or all faxes which do not include a Caller ID number. -
Page 50: Blocking Unwanted Changes To Fax Settings Using The Control Panel
If you want to print a list of blocked faxes: Press repeatedly until Print appears. Press to print the list. Blocking unwanted changes to fax settings using the control panel This feature blocks network users from changing fax settings. From the control panel, press Settings. Press repeatedly until Device Setup appears. -
Page 51: Setting The Distinctive Ring Using The Control Panel
Setting the distinctive ring using the control panel Distinctive ring is a service provided by some telephone companies that assigns multiple phone numbers to a single telephone line. If you subscribe to this service, you can program your printer to have a distinctive ring pattern and phone number for incoming faxes. -
Page 52: Changing Caller Id Pattern Using The Control Panel
Changing Caller ID pattern using the control panel The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern for the printer to display Caller ID information. -
Page 53: Faxing Using The Computer
Faxing using the computer Sending a fax using the software You can scan a document to the computer and then fax it to someone using the software. Load an original document facedown in the Automatic Document Feeder (ADF). From the desktop, double-click the Productivity Studio icon. From the right pane of the Welcome Screen, click Fax. -
Page 54: Setting A Fax Manual Answer Code Using The Computer
Setting a fax manual answer code using the computer From the desktop, double-click the Productivity Studio icon. From the Settings area in the left pane of the Welcome screen, click Setup and manage faxes. From the “I Want To” menu, click Adjust speed dial list and other fax settings. Click the Ringing and Answering tab. -
Page 55: Forwarding Faxes
Set the answering machine to answer incoming calls before the printer does. For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls after five rings. Forwarding faxes Use the fax-forwarding feature if you are going to be away but still want to receive your faxes. There are three fax-forwarding settings: •... -
Page 56: Customizing Fax Settings Using The Computer
Note: For more information on how to set up multiple Speed Dial and/or Group Dial entries, see “Setting up Speed Dial” on page 61. Customizing fax settings using the computer Customizing settings using the Fax Setup Utility You can adjust the fax settings in the Fax Setup Utility. These settings apply to the faxes you send or receive. From the desktop, double-click the Productivity Studio icon. -
Page 57: Setting Auto Answer To On
Click each tab, and change the settings as needed. Dialing and Sending Ringing and Answering Fax Printing / Reports Speed Dial Cover Page Click OK after you finish customizing the settings. Close the Fax Setup Utility. Setting Auto Answer to on From the desktop, double-click the Productivity Studio icon. -
Page 58: Setting Up Quick Dial Buttons Using The Computer
Click the Ringing and Answering tab. From the Auto Answer drop-down list, select On. Click OK to save the setting. The Auto Answer light on the control panel comes on. When the number of rings you set is detected, the printer automatically receives the incoming fax. -
Page 59: Using The Fax Solutions Software
In Windows Vista, click • In Windows XP and earlier, click Start. Click Programs or All Programs Lexmark 5000 Series. Click Fax Solutions. When the Fax Solutions Software appears, as shown, use the “I Want To” menu to: • Send a fax. -
Page 60: Setting Up A Dialing Prefix
Click To Tools • Access and use the Phonebook. • View several sample cover pages you can choose from. • View a fax history. • Change software preferences for fax lists. • Adjust fax settings. Help Locate information on faxing, fax settings, and so on. For information on changing fax settings, see “Customizing settings using the Fax Setup Utility”... -
Page 61: Setting Up Speed Dial
From the “Pick-up on the” drop-down list, select the setting you want. From the Auto Answer drop-down list, select On. Click OK to save the setting. The Auto Answer light on the control panel comes on. When the number of rings you set is detected, the printer automatically receives the incoming fax. -
Page 62: Printing Fax Activity Reports
Click the Dialing and Sending tab. From the “Dialing on your phone line” area, select Behind PBX from the Dialing Method drop-down list. Click OK to save the setting. Printing fax activity reports From the desktop, double-click the Productivity Studio icon. From the Settings area of the Welcome Screen, click Fax History and Settings. -
Page 63: Printing
Load paper. Open a Web page using Microsoft Internet Explorer 5.5 or later. If you want to check or change your print settings: From the toolbar area, click Lexmark Adjust the print settings. Click OK. If you want to view the Web page before printing: Click Preview. -
Page 64: Printing Photos Or Images From A Web Page
Open a Web page with Microsoft Internet Explorer 5.5 or later. On the Toolbar, the number of photos valid for printing appears next to Photos. If no number appears next to Photos: From the Lexmark logo drop-down menu, select Options. Select the Advanced tab. Select a lower minimum photo size. -
Page 65: Printing On Both Sides Of The Paper
Printing on both sides of the paper When you select Two-sided printing, the printer prints the odd-numbered pages of the document on the front sides of the paper. Reload the document to print the even-numbered pages on the back sides of the paper. With a document open, click File Click Properties, Preferences, Options, or Setup. -
Page 66: Printing Multiple Pages On One Sheet (N-Up)
• Lexmark Photo Paper—An outstanding "everyday" heavyweight inkjet photo paper designed for use with Lexmark printers, but compatible with all brands of inkjet printers. Although inexpensive, it offers excellent image quality and outstanding value. • Lexmark Premium Photo Paper—A heavier photo paper specifically designed to bond chemically with Lexmark inks for eye-catching results. -
Page 67: Printing Envelopes
Printing envelopes Load envelopes. With a document open, click File Click Properties, Preferences, Options, or Setup. From the “I Want To” menu, select Print on an envelope. From the Envelope Size list, select the envelope size loaded. Select Portrait or Landscape orientation. Notes: •... -
Page 68: Printing An Image As A Poster
Select Print Crop Marks if you want each page of the poster to show crop marks. Click Select Pages To Print to reprint any damaged poster pages without having to print all of the poster pages. Click pages to select or cancel them. Click OK to close any printer software dialogs that are open. -
Page 69: Assembling A Booklet
Click OK to close any printer software dialog boxes that are open. Print the document. Assembling a booklet Flip the printed stack of papers over in the paper exit tray. Take the first bundle from the stack, fold it in half, and then set it aside with the front page down. Take the next bundle from the stack, fold it in half, and then stack it with the front page down on top of the first bundle. -
Page 70: Printing Transparencies
Click OK to close any printer software dialogs that are open. Print the document. Note: Do not force paper into the printer. Printing transparencies Load up to 50 transparencies. With a document open, click File Click OK or Print. Note: To prevent smudging, remove each transparency as it exits, and let it dry before stacking. Transparencies may require up to 15 minutes to dry. -
Page 71: Resetting Printer Software To Factory Default Settings
Windows 2000, Windows XP, or Windows Vista users In Windows Vista, click In Windows 2000 and Windows XP, click Start Right-click the Lexmark 5000 Series icon. Click Printing Preferences. Click the Save Settings menu. From the Restore section, select Factory Settings (Defaults). - Page 72 Press Using the numeric keypad, enter the time. Press Press to select the time format. Press Using the numeric keypad, enter your fax number. Press Using the keypad, enter a fax name. Press Note: Initial Setup Complete appears on the display. You will be prompted to load paper into the paper support and press to print an alignment page.
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Page 73: Copying
Copying Making a copy Load paper. Load an original document facedown in the Automatic Document Feeder (ADF). From the control panel, press Copy Mode. Press Start Color or Start Black. If you want to change a setting From the control panel, press Press repeatedly until the menu item you want appears, and then press Press... -
Page 74: Making A Copy Lighter Or Darker
Making a copy lighter or darker If you want to adjust the look of a copy or photo, you can adjust it to make it lighter or darker. Load paper. Note: If you are copying photos, use photo or heavyweight matte paper, with the glossy or printable side facing you. -
Page 75: Enlarging Or Reducing An Image
Press Press repeatedly until Collate appears. Press Press repeatedly until On appears. Note: You can collate copies only if you did not make any changes in the Resize menu. Press Start Color or Start Black. Enlarging or reducing an image Load paper. -
Page 76: Canceling A Copy After Document Is Loaded
Use this Collate N-Up* Original Size* Original Type* * Temporary setting. For information on saving temporary and other settings, see the related topic on Customizing settings. Canceling a copy after document is loaded If you have loaded a document into the Automatic Document Feeder (ADF) and the printer roller has started pulling it into the printer, but you have not yet initiated your copy job: Pull the control panel up. -
Page 77: Scanning
Scanning Scanning using the control panel Scanning a document Make sure the printer is connected to a computer, and both the printer and the computer are on. Load an original document facedown in the Automatic Document Feeder (ADF). From the control panel, press Scan Mode. Press repeatedly until the destination to which you want to scan appears. -
Page 78: Scanning To A Computer Over A Network
Scanning to a computer over a network Make sure: • The printer is connected to the network through a print server, and the printer and computer receiving the scan are on. • The printer is configured to scan over a network (Direct IP Printing). Load an original document facedown in the Automatic Document Feeder (ADF). -
Page 79: Creating A Pdf From A Scanned Item
Click Scan. Select the Photo or Several Photos option. Click Start. You can edit the scanned image. Creating a PDF from a scanned item Load an original document facedown on the scanner glass. From the desktop, double-click the Productivity Studio icon. From the Welcome Screen, click Convert to PDF. -
Page 80: Saving A Scanned Image On The Computer
Setting Select area to be scanned Convert the image to text with OCR Convert an image to text. Always use these settings when scanning Saving a scanned image on the computer Load an original document facedown in the Automatic Document Feeder (ADF). From the desktop, double-click the Productivity Studio icon. -
Page 81: Adding A New Scanned Image To An E-Mail Message
Open the folder where the file is stored. The thumbnail is displayed in the list of files to be sent. Click Open to select a file. From Work with Documents and Photos, select the file that you want to add. Click E-mail to create an e-mail message with your scanned image(s) attached. -
Page 82: Canceling A Scan Job
Canceling a scan job • To cancel a scan job before your document is pulled down into the Automatic Document Feeder (ADF), press • If you have loaded a document into the Automatic Document Feeder (ADF) and the printer roller has started pulling it into the printer, but you have not yet initiated your scan job: Pull the control panel up. -
Page 83: Working With Photos
Working with photos Retrieving and managing photos Inserting a flash drive Insert the flash drive into the PictBridge port on the front of the printer. Note: An adapter may be necessary if your flash drive does not fit directly into the port. Wait for the computer to recognize that a flash drive is installed. -
Page 84: Connecting A Pictbridge-Enabled Digital Camera
Connecting a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. You can connect a PictBridge-enabled digital camera to the printer, and use either the printer or the camera to control printing photos. - Page 85 The message, PictBridge camera detected. Press display. Warning: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing from a PictBridge-enabled digital camera. A loss of data can occur. Also, do not remove the USB cable or network adapter while actively printing from a PictBridge-enabled digital camera.
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Page 86: Transferring All Photos From A Cd Or Flash Drive Using The Computer
Transferring all photos from a CD or flash drive using the computer Insert a CD into the computer, or insert a flash drive into the computer or printer. If you are using: • Windows Vista, an “AutoPlay” screen appears. Click Transfer Photos to your computer. •... -
Page 87: Changing The Productivity Studio Temporary Files Preferences
If you want to delete your selected photos: Select Yes. Click Done. Remove the CD or flash drive to view your transferred photos in the Photo Library. Changing the Productivity Studio temporary files preferences From the desktop, double-click the Productivity Studio icon. From the Tools menu, click Preferences. -
Page 88: Editing Photos
Editing photos Cropping a photo From the Productivity Studio Welcome Screen, click File With an image open, click Crop Photo on the Quick Fixes tab. Click and drag with your mouse to select the section of the image that you want to crop. You can adjust the cropped area by using your mouse and dragging the lines to increase or decrease the cropped area. -
Page 89: Reducing The Red-Eye Effect In A Photo
Reducing the red-eye effect in a photo From the Productivity Studio Welcome Screen, click File With an image open, click the Quick Fixes tab. Click Automatic Red-Eye Reduction to let the software reduce the red-eye effect automatically. If you are not satisfied with the results, continue with the steps below. -
Page 90: Changing The Gamma Value Of A Photo Or Image
Changing the Gamma Value of a photo or image Adjusting the gamma value helps you to control the overall brightness of an image—particularly those intended to be viewed on a computer monitor. When images are not properly gamma-corrected, they will look either too light or too dark. -
Page 91: Changing The Exposure Setting Of A Photo
Changing the Exposure setting of a photo Changing the Exposure setting lets you correct lighting irregularities in your photo. From the Productivity Studio Welcome Screen, click File With an image open, click Enhancements. Click Exposure. Using the slider, adjust the amount of exposure to correct uneven lighting in your image. You can preview the changes to your image by comparing the Before and After preview panes at the top of the window. -
Page 92: Viewing / Printing Photos From The Productivity Studio
From the Paper Size in Printer drop-down list, select the paper size. To select multiple prints of a photo, or to select photo sizes other than 10 x 15 cm (4 x 6 in.), select the options you want in the table. Use the drop-down list in the last column to view and select other sizes. Note: If you want to edit your photo(s) before printing, click Edit Photo above the Print Preview pane. -
Page 93: Using A Pictbridge-Enabled Digital Camera To Control Printing Photos
Click the text area to be able to add text to your photo greeting card. When you have finished editing your text, click OK. If you want to create another photo greeting card using a different style and/or photo, click Add New Card, and repeat step 3 on page 92 through step 6 on page 93. -
Page 94: Creating And Viewing A Slideshow
Notes: • Make sure the PictBridge-enabled digital camera is set to the correct USB mode. For more information, see the documentation that came with your camera. • If the PictBridge connection is successful, the following appears on the computer screen: PictBridge camera detected. -
Page 95: Connecting The Printer To A Network
Identify the printer. On the computer that is attached to the printer: Click Start Settings Right-click the Lexmark 5000 Series icon. Click Sharing. Click Shared As, and give the printer a distinctive name. Click OK. Locate the printer from the remote computer. -
Page 96: Finding A Printer/Print Server Located On Remote Subnets
Make sure the new port is selected on the Ports tab, and then click Apply. The new port is listed with the printer name. Click OK. Finding a printer/print server located on remote subnets The printer software CD can automatically find the printers that are located on the same network as the computer. If the printer and print server are located on another network (called a subnet), you must manually enter an IP address during printer software installation. - Page 97 Check the Windows IP Configuration screen that appears for the wireless IP address of the computer. Note: Your computer may have an IP address for a wired network, a wireless network, or both. If your computer does not have an IP address, see the documentation that came with your wireless access point (wireless router) to learn how to connect your computer to the wireless network.
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Page 98: Maintaining The Printer
Maintaining the printer Removing a used print cartridge Make sure the printer is on. Pull the control panel up. Raise the cartridge access door. The print cartridge carrier moves and stops at the loading position, unless the printer is busy. Press down on the cartridge carrier latch to raise the cartridge carrier lid. -
Page 99: Installing Print Cartridges
Installing print cartridges Pull the control panel up. Raise the cartridge access door. Press down on the cartridge carrier levers. Remove the tape from the black print cartridge, and insert the cartridge in the left carrier. Warning: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridge. - Page 100 Close the black cartridge lid. Remove the tape from the color print cartridge, and insert the cartridge in the right carrier. Close the color cartridge carrier lid. Close the cartridge access door. Close the control panel until it snaps into place. The control panel display will prompt you to load paper and press Note: The control panel must be closed to start a new scan, print, copy, or fax job.
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Page 101: Refilling Print Cartridges
Refilling print cartridges The warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of a refilled cartridge. Refilling a cartridge can affect print quality and may cause damage to the printer. -
Page 102: Wiping The Print Cartridge Nozzles And Contacts
Press Press again to confirm that plain paper is loaded. A page prints, forcing ink through the print cartridge nozzles to clean them. Print the document again to verify that the print quality has improved. If print quality has not improved, try cleaning the nozzles up to two more times. Wiping the print cartridge nozzles and contacts Remove the print cartridges. -
Page 103: Preserving The Print Cartridges
Repeat step 9 up to two more times. If print quality is still not satisfactory, replace the print cartridges. Preserving the print cartridges • Keep a new cartridge in its packaging until you are ready to install it. • Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The cartridges do not print correctly if left exposed for an extended period of time. -
Page 104: Cleaning The Exterior Of The Printer
Push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer. Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens. Note: The scan lens is located under the white roller. Reinstall the dry white roller, push the roller lever gently to the left, and then snap it into place. -
Page 105: Ordering Supplies
Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711. Licensed Return Program Cartridge Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Notes: •... - Page 106 Lexmark Premium Photo Paper Lexmark Photo Paper Note: Availability may vary by country or region. For information on how to purchase Lexmark PerfectFinish Photo Paper, Lexmark Premium Photo Paper, or Lexmark Photo Paper in your country or region, go to www.lexmark.com. Paper size •...
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Page 107: Troubleshooting
Troubleshooting Setup Troubleshooting Incorrect language appears on the display These are possible solutions. Try one of the following: Change the language selection during initial setup After you select a language, Language appears again on the display. To change the selection: Press repeatedly until the language you want appears on the display. -
Page 108: Software Does Not Install
Plug the cord into an electrical outlet that other electrical devices have been using. If the light is not on, press Software does not install These are possible solutions. Try one or more of the following: Check your operating system The following operating systems are supported: Windows Vista, Windows XP, Windows 2000, and Mac OS X. -
Page 109: Page Does Not Print
Page does not print These are possible solutions. Try one or more of the following: Check messages If an error message is displayed, see “Error messages on the printer display” on page 146. Check power If the light is not on, see “Power button is not lit” on page 107. Reload paper Remove and then load paper. -
Page 110: Cannot Print From Digital Camera Using Pictbridge
If the printer is not functioning properly, or if a communications error message appears when you try to use the printer, you may need to remove and reinstall the printer software. In Windows Vista, click . In Windows XP or earlier, click Start. Click Programs or All Programs Select Uninstall. Lexmark 5000 Series. -
Page 111: Fax Troubleshooting
D:\setup, where D is the letter of your CD-ROM drive. If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. In all countries or regions except the United States, select your country or region. - Page 112 Check power If the light is not on, see “Power button is not lit” on page 107. Check cable connections Make sure cable connections for the following hardware are secure, if applicable: • Power supply • Telephone • Handset • Answering machine Check the telephone wall jack Plug a telephone into the wall jack.
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Page 113: Can Send But Not Receive Faxes
Do you have Voice Mail service? Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the printer to answer calls: • See “Setting the distinctive ring” on page 60. Setting selections include single ring, double ring, triple ring, and any ring. -
Page 114: Can Receive But Not Send Faxes
Check the Auto Answer button If the Auto Answer light is on: • The printer will answer after the preset number of telephone rings. • If you are using a distinctive ring, see “Setting the distinctive ring” on page 60. Check ink Check the ink levels, and install a new cartridge if necessary. -
Page 115: Printer Receives A Blank Fax
Press repeatedly until Dial Prefix appears. Press To change the setting, press Press Enter the prefix to be dialed before each telephone number. Press Check Speed Dial number • Check to make sure Speed Dial has been programmed for the number that you want to dial. See “Setting up Speed Dial”... -
Page 116: Received Fax Has Poor Print Quality
Check cartridges Remove the print cartridges. Make sure the sticker and tape have been removed. Reinsert the print cartridges. Received fax has poor print quality These are possible causes and solutions. Try one or more of the following: Review checklist for sender •... -
Page 117: Failed To Connect
Failed to Connect These are possible causes and solutions. Try one or more of the following: Use phone line checklist • Resend the fax. There may have been a problem with the quality of the telephone line connection. • Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly. •... -
Page 118: Remote Fax Error
Press repeatedly until Dialing and Sending appears. Press Press repeatedly until Auto Fax appears. Press If an asterisk (*) does not appear next to On, press Remote Fax Error These are possible causes and solutions. Try one or more of the following: Check phone line Resend the fax. -
Page 119: Phone Line Error
To change the redial settings: From the control panel, press Fax Mode. Press Press repeatedly until Fax Setup appears. Press Press repeatedly until Dialing and Sending appears. Press To change the number of times the printer will redial: Press repeatedly until Redial Attempts appears. Press Press repeatedly until the setting you want appears. -
Page 120: Jams And Misfeeds Troubleshooting
Check cable connections Make sure cable connections for the following hardware are secure, if applicable: • Power supply • Telephone • Handset • Answering machine Jams and misfeeds troubleshooting Paper jam in the printer Eject the paper automatically To remove the paper jam, eject the paper: Press and hold Remove the paper from the paper exit tray. -
Page 121: Paper Or Specialty Media Misfeeds
Reinstall the white roller, push the roller lever gently to the left, and then snap it into place. Close the control panel until it snaps into place. Press Note: To avoid paper jams, do not force paper into the ADF. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. -
Page 122: Banner Paper Jams
Check printer default and pause settings In Windows Vista, click In Windows XP, click Start Double-click the print queue device. Click Printer. • Make sure no check mark appears next to Pause Printing. • If a check mark does not appear next to Set As Default Printer, you must select the print queue device for each file you want to print. -
Page 123: Print Troubleshooting
Check paper • Use the appropriate paper for the document. If you are printing photos or other high-quality images, for best results use Lexmark photo papers. • Use a paper that is a heavier weight or bright white. to clear the error message. -
Page 124: Poor Text And Graphic Quality
Select a higher print quality Depending on your print job, press Copy Mode or Scan Mode. Press Quality. Press repeatedly until the quality you want appears. Press Check print cartridges If the document still does not have the print quality you want, follow these steps: Align the print cartridges. -
Page 125: Print Speed Is Slow
Use a different brand of paper Each paper brand accepts ink differently and prints with color variations. If you are printing photos or other high-quality images, for best results use Lexmark photo papers. Check paper condition Use only new, unwrinkled paper. -
Page 126: Partial Document Or Photo Prints
Add memory Consider purchasing more RAM. Select a lower print quality From the software application, click File Click Properties, Preferences, Options, or Setup. Click Quality/Copies. From the Quality/Speed area, select a lower print quality. Remove and reinstall the software It is sometimes helpful to remove the existing printer software and reinstall it. Check paper loading •... -
Page 127: Ink Levels Seem Incorrect
To reduce ink usage, select Photo only when you are printing on photo or heavyweight matte paper. All other paper types print best at a lower Quality/Speed setting. Use the Quick Print or Normal setting to print most text documents. Lexmark 5000 Series. -
Page 128: A Blank Or Incorrect Page Prints
You may need to adjust the color and print speed. Are the print cartridges low on ink? Do one of the following: • In Windows Vista, click • In Windows XP or 2000, click Start. Click Programs or All Programs light is on. Control Panel. Lexmark 5000 Series. -
Page 129: Glossy Photo Paper Or Transparencies Stick Together
Click Solution Center. If an exclamation point (!) appears on either of the print cartridges, the ink level is low. Install a new cartridge. Glossy photo paper or transparencies stick together Do photos or transparencies dry and stick together on the paper exit tray? Remove the photos or transparencies from the paper exit tray as they exit the printer. -
Page 130: Printed Characters Are Improperly Formed Or Are Not Aligned Correctly
Ready or Busy Printing, the problem may be with the printer software settings. Transparencies or photos contain white lines Adjust the Quality/Speed settings With a document or photo open, click File Click Properties, Preferences, Options, or Setup. Control Panel. Lexmark 5000 Series. Control Panel. Lexmark 5000 Series. Print. -
Page 131: Vertical Straight Lines Are Not Smooth
Adjust the program settings for the document Use a different fill pattern in the program. For more information, see the program documentation. Perform maintenance on the print catridges You may need to clean the print cartridge nozzles. Print. Control Panel. Lexmark 5000 Series. -
Page 132: Checking The Printer Status
The printer icon has a check mark indicating that the printer is set as the default printer. If it is not, right-click the icon, and then click Set as Default. Windows 2000 users only Click Start Settings Printers. Right-click the Lexmark 5000 Series icon. Make sure: • Set as Default Printer is selected. • Pause Printing is not selected. -
Page 133: Checking The Spool Settings For Banner Printing
Banner printing is not possible if certain Spool Settings are selected. Verify that you have the right settings selected. For Windows Vista, click For Windows XP, click Start Right-click the Lexmark 5000 Series icon. Select Properties. Click the Advanced tab. -
Page 134: Printer Is Busy Printing Another Job
Compare the printed page to the image displayed on the computer screen. If the printed image matches the image displayed on the screen, then you are finished. If the test page did not print at all or has quality problems, attend to any error messages that appear on the screen. light is on. Lexmark 5000 Series. -
Page 135: Printing A Test Page Using The Control Panel
Try printing a test page again Do one of the following: • In Windows Vista, click • In Windows XP or 2000, click Start. Click Programs or All Programs Click Solution Center. light is on. Control Panel. Lexmark 5000 Series. -
Page 136: Removing An External Print Server
Checking the port setting Windows Vista users only Click Control Panel Right-click the Lexmark 5000 Series icon. From the sidebar menu, select Properties. Click the Ports tab. Make sure: • The port is set to a USB port. -
Page 137: Printer Is Plugged In But Does Not Print
USB cable to a USB port on the computer. To verify the USB port: In Windows Vista, click In Windows XP, click Start Right-click the Lexmark 5000 Series icon. From the sidebar menu, select Properties. Click the Ports tab. Make sure: •... - Page 138 Check the printer status Windows Vista users: Click Printers. Right-click the Lexmark 5000 Series icon. Click Sharing. Click Change Sharing Options, and confirm the Windows prompt. Select Share this printer, and then give the printer a distinctive name. Click OK.
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Page 139: Printer Is Not Able To Communicate With The Computer
Click Properties. Click the Ports tab, and then click the Add Port button. Select Local Port, and then click the New Port button. Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the distinctive printer name. -
Page 140: Updating The Printer Software
Updating the printer software The printer software needs to be updated to run properly. Start Windows. When the desktop appears, insert the software CD for Windows. The installation screen appears. Click Install. When the Existing Printer Driver Found dialog box appears, select Update the existing driver software. Bidirectional communication is not established The printer and computer may not be able to exchange data. -
Page 141: Copy Troubleshooting
Ping the access point If you do not already know it, find the IP address of the wireless access point (wireless router). Do one of the following: • In Windows Vista, click • In Windows XP, click Start Type ipconfig. Press Enter. -
Page 142: Poor Copy Quality
Poor copy quality • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print These are possible solutions. Try one or more of the following: Check messages If an error message is displayed, see “Error messages on the printer display” on page 146. Check ink Check the ink levels, and install a new print cartridge if necessary. -
Page 143: Scan Troubleshooting
Push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer. Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens. Note: The scan lens is located under the white roller. Reinstall the dry white roller, push the roller lever gently to the left, and then snap it into place. -
Page 144: Scan Was Not Successful
Scan was not successful These are possible solutions. Try one or more of the following: Check USB cable connection Check the USB cable for any obvious damage. Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer. -
Page 145: Partial Document Or Photo Scans
Review steps to improve print quality See “Improving print quality” on page 123. Are you scanning from photo or glossy paper, a magazine, or a newspaper? If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Removing wavy patterns from scanned photos, magazines, or newspapers”... -
Page 146: Error Messages On The Printer Display
Error messages on the printer display Alignment Error These are possible solutions. Try one or more of the following: Remove tape from print cartridge Remove the print cartridge. Make sure the sticker and tape have been removed. Reinsert the cartridge. Press to align the cartridge. -
Page 147: Clear Carrier Jam
If the error does not reappear, the problem has been corrected. If the problem reappears, one of the cartridges is not working properly. Continue with the following procedure to determine which cartridge is not working properly. Remove the print cartridges, and close the cartridge carrier lids. Disconnect the power cord from the electrical outlet. -
Page 148: Clear Paper Jam
Close the control panel until it snaps into place. Press Note: Pressing after clearing the carrier jam of an obstruction will cancel printing and copying jobs but will resume a fax job. Clear Paper Jam In the Automatic Document Feeder (ADF): To clear the paper path: Pull the control panel up. -
Page 149: Cover Open
Check computer connection Make sure your computer is connected to the printer and is turned on. Check USB cable Check the USB cable for any obvious damage. Firmly plug the square end of the USB cable into the USB port on the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer. -
Page 150: Load Document
Reinsert the print cartridge. If the error: • Does not reappear, the problem has been corrected. • Reappears, replace the print cartridge with a new one. Left Cartridge Incorrect / Right Cartridge Incorrect Remove the indicated print cartridge. Disconnect the power cord from the electrical outlet. Reconnect the power cord to the electrical outlet. -
Page 151: Memory Failure
Adjust the paper guides on the ADF to rest against the edges of the paper. Note: You can load up to 30 sheets of an original document into the ADF. Memory Failure These are possible solutions. Try one or more of the following: Reduce memory use If applicable: •... -
Page 152: Error Messages On The Computer Screen
Reconnect power supply Press to turn the printer off. Disconnect the power cord from the wall outlet. Gently remove the power supply from the printer. Reconnect the power supply to the printer. Plug the power cord into the wall outlet. Press to turn the printer on. -
Page 153: General Printing Problem
If the printer still does not print, contact the Customer Support Center: Do one of the following: • In Windows Vista, click • In Windows XP and earlier, click Start. Click Programs or All Programs Click Solution Center, and then click the Contact Information tab. Lexmark 5000 Series. -
Page 154: Paper Jam
Note: To avoid paper jams, do not force paper into the printer. Multiple All-In-Ones found Multiple Lexmark printers, attached either locally or over a network, have been detected on your computer. You can choose which printer you want to use: Select the printer from the list. -
Page 155: Notices
This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PerfectFinish is a trademark of Lexmark International, Inc. -
Page 156: Industry Canada Compliance Statement
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations. -
Page 157: Noise Emission Levels
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. -
Page 158: Notice To Users Of The Canadian Telephone Network
If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. -
Page 159: Power Consumption
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland. -
Page 160: Off Mode
This limited warranty applies to the United States. For customers outside the U.S., see the country-specific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark remarketer, referred to in this statement as “Remarketer.”... -
Page 161: Extent Of Limited Warranty
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph. - Page 162 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: replacement of the Software Program or reimbursement of the price paid for the Software Program.
- Page 163 (including contract, breach, estoppel, negligence, misrepresentation, or tort), shall be limited to the greater of $5,000 or the money paid to Lexmark or its Authorized remarketers for the license hereunder for the Software Program that caused the damages or that is the subject matter of, or is directly related to, the cause of action.
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Page 164: Index
149 cartridges, print aligning 101 cleaning 101 installing 99 ordering 105 preserving 103 removing 98 using genuine Lexmark 101 wiping 102 printing photos from the computer 91 transferring all photos using computer 86 transferring selected photos using the computer 86... - Page 165 changing searched folders preferences 87 changing temporary files preferences 87 changing transfer settings 87 characters on printout are missing or unexpected 128 checking external devices 136 checking printer readiness 132 cleaning exterior of the printer 104 scan lens 103 white roller 103 cleaning print cartridge nozzles 101 clear paper jam 148...
- Page 166 load document 150 memory full 151 out of memory 153 out of paper 153 paper jam 154 phone line busy 118 phone line error 119 photo ink low 147 PictBridge communications error 151 printing failure 153 remote fax error 118 right cartridge error 149 right cartridge incorrect 150 right cartridge missing 150...
- Page 167 58 labels, loading 36 language changing 107 left cartridge error 149 left cartridge incorrect 150 left cartridge missing 150 Lexmark Productivity Studio creating and viewing slideshow 94 library preferences changing 87 LINE port 14 load document 150...
- Page 168 101 cleaning 101 installing 99 ordering 105 preserving 103 refilling 101 removing 98 using genuine Lexmark 101 wiping 102 print is dark or smudged 129 print jobs canceling 66 print settings saving and deleting 70 print speed is slow 125...
- Page 169 E-mail 31 Fax 31 Photo Greeting Cards 31 Photo Packages 31 Scan 31 Transfer Photos 31 understanding 31 Productivity Studio, understanding 31 publications, finding 9 quality settings, checking 134 Quick Dial using 40 Quick Dial buttons, setting up using the computer 58 using the control panel 47 Quick Fixes tab using One-Click Auto Fix 88...
- Page 170 telecommunication notices 157, 158, 159 telephone handset 14 test page printing 134, 135 test page does not print 135 Toolbar printing a Web page 63 printing only the photos from a Web page 64 Transfer Photos button 31 transfer settings changing 87 transferring photos from CD using computer 86...
- Page 171 partial document or photo scans 145 poor scanned image quality 144 scan was not successful 144 scanner does not respond 143 scanning takes too long or freezes the computer 144 troubleshooting, setup cannot print from digital camera using PictBridge 110 incorrect language appears on display 107 page does not print 109...