Lexmark 5000 Series User Manual page 169

Remove and reinstall the software
1
Close all open software applications.
2
From the Finder desktop, double-click the Lexmark 5000 Series folder.
3
Double-click the Uninstaller icon.
4
Follow the instructions on the computer screen to remove the printer software.
5
Restart the computer before reinstalling the printer software.
6
Insert the CD, and then follow the instructions on the computer screen to reinstall the software.
Scan Request Failed
These are possible solutions. Try one or more of the following:
Check your operating system
The following operating systems are supported: Windows Vista, Windows XP, Windows 2000, and Mac OS X.
Note: Windows 2000 users should use Service Pack 3 or later.
Check computer connection
Make sure your computer is connected to the printer and is turned on.
Reconnect power supply
1
Press to turn the printer off.
2
Disconnect the power cord from the wall outlet.
3
Gently remove the power supply from the printer.
4
Reconnect the power supply to the printer.
5
Plug the power cord into the wall outlet.
6
Press to turn the printer on.
Reboot computer
Turn off and then restart your computer.
Unsupported Paper Size
The paper size you selected from the PictBridge-enabled digital camera is not supported by the printer.
1
From the control panel, press
2
Press .
3
Press or until Paper Setup appears.
4
Press .
5
Press or repeatedly until Paper Size appears.
6
Press .
7
Press or repeatedly until the size you want appears.
to clear the error message.
Troubleshooting
169