Antenna Faults; Computer Diagnostics - KVH Industries TracVision R5 Owner's Manual

4.3

Antenna Faults

Only KVH-authorized service technicians should perform repairs
on the TracVision antenna. Unauthorized repairs on the antenna
unit may void the warranty. Contact KVH Technical Support for
details.
4.4

Computer Diagnostics

TracVision R5/R4 has been designed to provide diagnostic
readouts on a PC with a RS-232 serial communication port. If you
are unable to isolate a system problem with the foregoing
troubleshooting tools, set up a laptop to carry out computer
diagnostics as described below. System problems might be found
somewhere through the diagnostic readouts.
This procedure requires a
KVH Flash Update Wizard
1. Connect one end of the PC data cable to the
maintenance port on the switchplate (see
Figure 4-1). Connect the other end to the serial
port on your PC (a 9-pin/25-pin connector adapter
may be needed for some PCs).
Figure 4-1 Switchplate Maintenance Port
54-0157 Rev. J
PC with Windows HyperTerminal or
installed.
Maintenance Port
(DB9 Connector)
Troubleshooting
The Flash Update Wizard is
available to KVH-authorized dealers
through the KVH Partner Portal.
4-5