Panasonic KX-NCP500 Feature Manual page 176

9.1.11 Intercept Routing
Idle Line Access no. + Phone no.
Trunk Group Access no. + Trunk Group no. + Phone no.
Extension of Another PBX (via TIE Line, Access with PBX Code)
Extension of Another PBX (via TIE Line, Access without PBX Code)
Intercept for calls to an outside destination
When an intercom, CO line, or DISA call is received by an extension and forwarded to an outside destination
by FWD—All Calls or FWD—Busy, the Intercept Routing feature can be used, if the outside destination is busy
or does not answer. For example, when a call is forwarded to a cellular phone by FWD—All Calls, and the
cellular phone is busy, the call will be routed to Voice Mail in the PBX.
This feature is also available when a call is forwarded by FWD—No Answer under the following conditions:
–
The forwarding destination is in a private network and is busy or does not answer.
–
The forwarding destination is in a public network and does not answer.
However, this feature is not available when a call is forwarded by FWD—No Answer to a destination in a public
network that is busy.
Conditions
•
If the intercept destination is busy or in DND mode and therefore cannot receive the call:
a.
When the call was intercepted via Intercept Routing—No Answer, the call is sent back to the original
destination and continues to ring at the original destination until answered.
b.
When the call was intercepted via Intercept Routing—Busy and arrived through an ELCOT/LCOT or
T1 (LCOT/GCOT) card, the call waits at the original destination. If the extension has Call Waiting
activated, the user will hear a call waiting tone. When the call arrived on any other card, the caller hears
a busy tone.
c.
When the call was intercepted via Intercept Routing—DND and arrived through an ELCOT/LCOT or
T1 (LCOT/GCOT) card, the call waits at the original destination and it rings. When the call arrived
through any other card, the caller hears a busy tone.
•
If the intercept destination can, but does not, answer the call:
The call continues to ring at the intercept destination until answered.
•
Intercept Routing—DND on/off
Intercept Routing—DND can each be enabled or disabled for the entire system, through system
programming. If enabled, calls will be routed to the appropriate destination.
If disabled, a call to an extension which is in DND mode will be handled as described below, depending
on the type of line carrying the call.
® 12.6 [10-4] Miscellaneous—
a.
ELCOT/LCOT or T1 (LCOT/GCOT) Card: The caller will hear a ringback tone. If in DND mode, the
extension will ring.
b.
All other lines: An outside caller will hear a busy tone and an extension caller will hear a DND tone.
•
Idle Extension Hunting
If an extension is a member of an idle extension hunting group, calls to that extension will not be redirected
by Intercept Routing—Busy/DND. If the extension is busy or in DND mode, calls to that extension will be
redirected to the next extension in the idle extension hunting group.
•
Intercept Routing for intercom calls can be enabled or disabled on a system basis.
® 12.6 [10-4] Miscellaneous—
•
IRNA Timer
The IRNA timer can be set on a system basis and an extension basis for each time mode (day, lunch,
break, night).
176 Feature Manual
Intercept Destination
Intercept—Intercept Routing - DND (Destination sets DND.)
Intercept—Intercept Routing for Extension Call
Availability
ü
ü
ü
ü
Document Version 2013-05