Troubleshooting - PRESONUS AudioBox Stereo Quick Start Manual

7 Troubleshooting and Warranty
7.1

Troubleshooting

7.0 Troubleshooting and Warranty
7.1 Troubleshooting
54
Many technical issues can arise when using a standard computer as a digital
audio workstation (DAW). PreSonus can only provide support for issues
that directly relate to the AudioBox interface and Studio One™ digital audio
workstation software. PreSonus does not provide support for computer
hardware, operating systems, and non-PreSonus hardware and software, and it
may be necessary to contact the manufacturer of these products for technical
support. Please check our Web site (www.presonus.com) regularly for software
information and updates, firmware updates, and support documentation for
frequently asked questions. You can get individual technical assistance by calling
PreSonus at 1-225-216-7887, Monday through Friday, between the hours of
9 a.m. and 5 p.m. Central Time (GMT -06:00 CST). PreSonus technical support
is available via email during the same hours at support@presonus.com.
AudioBox Will Not Connect to Computer
Verify that the USB cable is properly connected both to the AudioBox
and to your computer. Disconnect unnecessary peripheral USB devices.
Verify that your AudioBox is connected to a USB connection.
Input Phasing While Monitoring using Studio One or Another DAW
Verify that the mixer knob on the front of the AudioBox is
turned fully clockwise to the Playback position.
If you prefer to use the analog zero-latency monitoring on your AudioBox,
make sure that the input channel in your DAW has software monitoring
disabled. You will be monitoring through the analog bus on your AudioBox,
not your DAW, using the Mixer knob on the front of your AudioBox to
blend the playback from your computer with your analog input signal.
PreSonus AudioBox USB
™