Troubleshooting - PRESONUS V-FIRE - V1.0 User Manual

6.2 Troubleshooting

Please note that many technical issues can arise when connecting an external audio device to a
computer. PreSonus will only provide support for issues that directly relate to your V-FIRE. It
may be necessary to contact the manufacturer of the computer, operating system and/or
software to obtain additional technical support. PreSonus does not provide support for issues in
regards to operating systems, additional hardware or software.
Please check our website, www.presonus.com regularly for software information and updates,
firmware updates, and technical support. Also, technical assistance may be received by calling
PreSonus at 225-216-7887 between the hours of 9 am and 5 PM Central Standard Time, or
by emailing support@presonus.com.
When contacting technical support, please have the following information at hand:
•
What Operating System and version (ex; Mac OSX 10.4.7) are you running?
•
Have you successfully installed the V-FIRE drivers on your computer?
•
What color is the sync light on your V-FIRE when connected to the computer via the
supplied FireWire Cable and powered on?
•
Is the FireWire connection on your computer built-in (supplied on the motherboard)
or through a PCI/PCMCIA card?
•
What, if any, other FireWire Devices do you have connected to the computer?
•
What, if any, DAW software (Cubase, Logic, Sonar, etc.) are you using with your
V-FIRE?
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