Troubleshooting And Warranty; Troubleshooting - PRESONUS AudioBox 1818VSL Owner's Manual

Owner's Manual

Troubleshooting and Warranty

7

Troubleshooting

7.1
Troubleshooting and Warranty
7.0
7.1 Troubleshooting
Many technical issues can arise when using a standard computer as a digital
audio workstation (DAW). PreSonus can only provide support for issues that
directly relate to the AudioBox interface, Studio One™ digital audio workstation
software, and AudioBox VSL mixer-control software. PreSonus does not provide
support for computer hardware, operating systems, and non-PreSonus hardware
and software, and it may be necessary to contact the manufacturer of these
products for technical support. Please check our Web site (www.presonus.
com) regularly for software information and updates, firmware updates, and
support documentation for frequently asked questions. You can get individual
technical assistance by calling PreSonus at 225-216-7887, Monday through Friday,
between the hours of 9 a.m. and 5 p.m. Central Time. PreSonus technical support
is available via email during the same hours at techsupport@presonus.com.
AudioBox Will Not Connect to Computer
Verify that the USB cable is properly connected both to the AudioBox
and to your computer. Disconnect unnecessary peripheral USB devices.
Verify that your AudioBox is connected to a USB 2.0 connection.
AudioBox VSL Will Not Launch
AudioBox VSL will not launch if the AudioBox is not connected and synced to your
computer. Verify that the sync light on the front of your AudioBox is solid blue
and your USB cable is connected both to your computer and to your AudioBox.
VSL Has No Effect On Audio
Make sure that the VSL enable button is illuminated in AudioBox VSL.
No Effects in the Outputs
Verify that the FXA and FXB routing buttons on the desired bus are
enabled. These buttons patch each of the effects bus to that output.
No Audio in Headphones
Verify that the Output 7/8 channels sends have been raised for each
channels and that the fader for Output 7/8 in VSL is raised.
Distortion or Noise when using ADAT I/O
Verify that you have the correct ADAT mode set for the sample rate being
used. If you are clocking the AudioBox 1818VSL externally, verify that
the AudioBox is set to the same sample rate as your external clock.
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