Account Codes - Mitel 5320 Reference Manual

Mitel IP Phone Reference Guide

Account Codes

Users can enter account codes against incoming and outgoing calls to associate those
calls with a particular client or account. Once entered, account codes are logged in the
call records kept by your Service Pprovider and can be provided to you on request. Your
administrator can enable and disable the Account Code feature for your business and
specify the minimum and maximum valid account code length.
To use the Account Code feature, a user must have a memory key programmed
with the Account Code feature or be using a phone key profile that has been
programmed with the Account Code feature.
Account Code Entry
Account codes can be entered against incoming and outgoing calls to associate those
calls with a particular client or account. Account code entry is accepted before a call is
placed or during a call.
To enter an account code before you place a call, follow these steps:
1. Select Account Code.
2. Enter the account number using the phone keypad.
3. Press CALL (# on 5212/5312 and 5304) to start your call. The next available line
appearance is selected, dialtone is heard and your phone display updates.
4. Proceed with making your call.
To enter an account code during a call, follow these steps:
1. Select Account Code.
2. Enter the account number using the phone keypad. You hear a tone as you press
the phone keys, but the person on the other end does not. The LCD shows the
account code entered.
3. Press ENTER (# on 5212/5312 and 5304) when you have finished entering the
account code.
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You can re-enter an account code for a call multiple times. The last account
code entered is the account code that will be assigned to the call.
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To cancel the account code entry, press QUIT.
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If you enter an account code with an invalid length, the LCD briefly shows
"Invalid Account Code". Contact your system administrator to determine the
valid account code length for your business.
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You cannot assign an account code to a call once it has been completed.
Using Phone Features 51