Twinned Calls - Mitel 5320 Reference Manual

Mitel IP Phone Reference Guide
The system places the call on hold, and the LCD prompts you with the "Transfer
To:" message.
2. Enter the extension of the auto attendant that your administrator has created for
voicemail deposit.
3. Select the auto attendant voicemail deposit option and enter the extension of the
co-worker to whom you are transferring.
4. Press TRANSFER or
to complete the transfer.
The LCD shows the message "Transfer Complete" for approximately five seconds
before returning to an idle state.
Alternatively, if your administrator has configured a phone key for a co-worker's
voicemail, you can transfer a caller directly to that co-worker's voicemail box.

Twinned Calls

If you have configured your phone to be twinned to another external phone (the twinning
target), then incoming calls will simultaneously ring the other phone as well. See
Twinning for details on how to configure the twinning option for your phone.
If you answer the call on your desk phone, the twinning target phone will stop ringing.
If you answer the call on your twinning target phone, the Line Appearance key on your
desk phone will remain lit. To pull back the call to your desk phone, simply press the
corresponding Line Appearance key. The call will be disconnected from the twinning
target phone and you will be connected on your desk phone.
Note that if neither your desk phone nor the twinning target phone answer an incoming
call, your call coverage setting will determine what happens to the call (see
Coverage). If the other phone has a voice message service associated with it, then your
twinning target phone's voice message service may answer the call first. If you want
to avoid this situation, then you should ensure that your call coverage is configured to
answer calls before the twinning target phone's voice message service.
To toggle twinning on or off, you can use the web interface (see Twinning) or you
can configure a memory key as Twinning On/Off (see
Features.
Once you have Twinning On/Off configured, press the key once to turn the feature on.
Press the key a second time to turn the feature off. The LED on the programmed key
indicates when your twinning is active.
Using Phone Features
Call
Programmable Memory Key
49