Using Other Features; Account Codes; Acd - Mitel MiVoice Business 5320 User Manual

Using Other Features

Certain features require access to a Superkey menu; therefore, a Superkey must be programmed
to a key to access this menu. See for
program a Superkey.

Account Codes

An account code is a series of digits that you assign to your calls, usually for accounting
purposes. The code identifies the account in the call records that your system generates. A
forced account code is usually entered from another extension, enabling you to use features or
make calls that the extension otherwise could not. If you want this feature enabled on your phone,
ask your System Administrator.
To use Account Codes:
1. Lift the handset.
2. Dial the Account Code digits.
3. Press #.
To enter an Account Code during a call:
1. Press Superkey (must be programmed to a key).
2. Select Account Code.
3. Dial the Account Code digits.
4. Press the Save softkey.
5. Do one of the following:

For a verified account code, press the Yes key.

For a non-verified account code, press the No key.

ACD

If your phone is ACD-enabled, you can log in as an agent. When there is no agent logged onto an
ACD-enabled set, LOGGED OUT is displayed.
To log in as an ACD agent:
1. Press Superkey.
2. Press Yes.
3. Enter your Agent ID, using the key pad.
4. Press Enter.
The text, LOGGED OUT disappears.
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Programming Features on Your Keys
MiVoice 5320 IP Phone User Guide
information on how to