Troubleshooting Overview; Network Connectivity Problems - Toshiba e-studio 3511 Network Administrator's Manual

Troubleshooting Overview

This chapter is the place to start if you are experiencing difficulties installing or using this equip-
ment. Because the system integrates hardware, network, and software components, errors occur.
And variations between network configurations and user setup further complicate the trouble-
shooting process.
The purpose of this chapter is to help you locate the origin of an error if it is not immediately
apparent, and then direct you to subsequent chapters for instructions on resolving the issue.
Checklists provided in this chapter help you identify the subsystem most likely to be responsible
for the error condition.
•
NOTE:

Network Connectivity Problems

Problem Description
The many variables within a network environment make installing an integrated device chal-
lenging. The easiest environment in which to install the controller is over TCP/IP using a DHCP
server to dynamically assign and resolve IP addresses between devices.
Using default configuration settings also assures an easier implementation. However, you may
be required to customize the settings to accommodate your particular environment.
Some common network configuration options are shown below, along with the steps required to
configure this equipment. If you perform all the steps in the applicable checklist and still cannot
print satisfactorily to this equipment, contact your authorized dealer for further assistance.
•
NOTE:
SMB/Point&Print Printing in a Windows Operating System Environment:
188
Troubleshooting client software and output errors are not described in this manual,
the following manuals can assist you in those efforts:
- Output Errors: Printing Guide
- TopAccessDocMon Error Condition and Messages: Printing Guide
- Printer Driver Installation Error Messages: Printing Guide
- Printer Driver General Errors: Printing Guide
- TopAccess Error Condition: Network Operator's Guide
- TWAIN Driver and File Downloader Error: Network Operator's Guide
- N/W-Fax Driver Error: Network Fax Guide
- Address Book Viewer Error: Network Fax Guide
You can change network protocol settings using the Touch Panel Display or TopAc-
cess (Administration page).
No Check...
1 Are the IP Address properties
correctly set?
2 Is the Microsoft Computer
Name (Device Name)
unique?
3 Is the Workgroup name valid
and correctly entered?
Yes
Next Step
Next Step
Next Step
Network Administrator's Guide — Troubleshooting Overview
No For Instruction, Go To...
Setup the IP address correctly.
P.53 "Setting up the TCP/IP"
Setup the device name correctly.
P.49 "Setting up the Device
Information"
Setup the workgroup correctly.
P.57 "Setting up the SMB
Session"