Troubleshooting The Ck30 - Intermec CK30 Service Manual

Chapter 1 — Troubleshooting

Troubleshooting the CK30

2
Use this table to find common problems users may experience with their
CK30 and possible solutions.
Problem
You press I to turn on the
CK30 and nothing
happens.
The keypad does not work.
Some keys on the keypad
work and others do not.
The display contains pixels
or lines that are missing or
always turned on.
Solution
Try these possible solutions in order:
Make sure you have a charged battery installed
•
correctly. For help, see "Charging and Installing the
Battery" in the CK30 Handheld Computer User's
Manual (P/N 073528).
There may be a connection problem between battery
•
contacts and the main PCB. Clean the battery
contacts.
The I key on the keypad may not be working
•
properly. Make sure that the keypad flex cable is
connected properly to the keypad and the main PCB.
If everything is connected properly, replace the
keypad. For help, see the "Replacing the Keypad
Assembly" procedure on page 20.
There may be a power supply failure in the main
•
PCB. For help, see the "Replacing the Main PCB"
procedure on page 15.
Try these possible solutions in order:
The keypad may be disconnected. Make sure that the
•
keypad flex cable is connected to the main PCB. If
everything is connected properly, replace the keypad.
For help, see the "Replacing the Keypad Assembly"
procedure on page 20.
The main PCB assembly keypad interface may have
•
failed. For help, see the "Replacing the Main PCB"
procedure on page 15.
Try these possible solutions in order:
The keypad interface may have a failed row/column
•
connection. Or, the keypad flex cable or keypad may
be damaged. For help, see the "Replacing the Keypad
Assembly" procedure on page 20.
The main PCB assembly keypad interface may have
•
failed. For help, see the "Replacing the Main PCB"
procedure on page 15.
Try these possible solutions in order:
The display assembly may be damaged. For help, see
•
the "Replacing the Display Assembly" procedure on
page 18.
The main PCB assembly display interface may have
•
failed. For help, see the "Replacing the Main PCB"
procedure on page 15.
CK30 Handheld Computer Service Manual