Datamax H Class Operator's Manual page 116

If experiencing
this problem...
Missing information
in the printed label:
Missing print on left
or right side of the
label (in the
direction of label
travel):
Unable to print
rotated text:
No power (there is
no display
backlighting):
Nothing is printing
using direct thermal
media (labels
advance normally,
but no image has
been printed):
•
Check the label format for character or image placement outside
the dimensions of the label; all row/column values must allow
enough space for the height/length of the characters and bar
codes to be printed within the format size.
•
Available memory may have been exceeded by the requirement of
the label format. Try reducing the memory allocated to either the
internal module or scaleable font caches.
•
If using serial communications, ensure that the interface cable
meets the printer's requirements.
Information may be formatted outside the label dimensions. Check your
software program label size setting, or check the values in the menu for
Print Control / Column Offset and Print Control / Custom Adjustments /
Column Adjust.
The characters may be formatted outside the label dimensions. Ensure
the row/column values provide enough room for the height of the
characters or bar code to be printed. See the Class Series Programmer's
Manual for details.
•
Verify that the AC power cord is connected to an outlet and to the
printer; also, ensure the power switch is ON.
•
Verify that the AC outlet used by the printer is functioning, or try
connecting the printer to different AC circuit.
•
The AC cord may be damaged; replace it.
•
The line fuse may be blown; call for service.
•
Test the labels to make sure they react to heat. If heat reactive, try
increasing the Heat setting; it may be too low. Make the
adjustment in the software program or through the User Interface.
•
If the labels do not react to heat, replace the media with direct
thermal stock.
Try this solution...
108