Datamax S-Class ST-3210 Operator's Manual
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Datamax S-Class ST-3210 Operator's Manual

S class series
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ST/SV 3210 & ST/SV 3306
Operator's Manual

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Summary of Contents for Datamax S-Class ST-3210

  • Page 1 ST/SV 3210 & ST/SV 3306 Operator’s Manual...

  • Page 3: Copyright Information

    Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax Barcode Products Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax Corporation.
  • Page 5 Agency Compliance and Approvals: UL1950 Information Technology Equipment C22.2 No. 950-M93 Listed EN60950 For 230 Volt Operation (Europe): Use a cord set, marked "HAR," consisting of a min H05VV-F cord which has a minimum 0.75 square mm diameter conductors, provided with an IEC 320 receptacle and a male plug for the country of installation rated 6A, 250V Für 230 Volt (Europa): Benützen Sie ein Kabel, das mit "HAR"...
  • Page 6 Ø Do not place the printer on or near a heat source. Ø Do not use the printer near water and never spill liquid into it. Ø Ensure that the power source meets the ratings listed on the printer;...

  • Page 7: Table Of Contents

    Contents Printer Overview 1.0 About the Printer ...1 1.0.1 Standard Features...2 1.0.2 Optional Features...3 Getting Started 2.0 Unpacking the Printer ...5 2.0.1 Inspection ...6 2.0.2 Additional Requirements ...6 Setting up the Printer 3.0 AC Voltage Configuration ...7 3.1 Interfacing the Printer...8 3.2 Loading Ticket Stock...10...
  • Page 8 4.0.2 SV Model ...23 4.1 Stock ID Selections...24 4.2 Start of Print & Cut/Tear Adjustment...26 4.3 Operational Database Modification...27 4.3.1 Database Modification Example ...30 4.4 Maintenance ...31 4.4.1 Cleaning the Printhead ...32 4.4.2 Cleaning the Platen Roller...33 4.4.3 TOF Sensor Cleaning...34 4.4.4 Ticket Detect Sensor Cleaning ...35 4.4.5 Interior Cleaning ...36 4.4.6 Exterior Surface Cleaning...36...
  • Page 9 Warranty Information ...65 Glossary ...69 Index ...73...

  • Page 11: Printer Overview

    This manual provides all the information necessary for the daily operation of the printer. To begin printing tickets, refer to the instructions included with the software package you have chosen. If you wish to write a custom program, visit our website at www.datamaxcorp.com for a...

  • Page 12: Standard Features

    1.0.1 Standard Features This printer offers these standard features. Printing: Ø Direct Thermal printing Ø On-Demand and Batch printing modes Ø Automatic ticket loading and top of form positioning Ø 3.375” x 11.375” Interior Fan-Fold Ticket Stock Platform (ST Models only) Ø...

  • Page 13: Optional Features

    Ø A factory-installed device that will cut stock with a maximum thickness of .008 inch (.2 mm) and a minimum thickness of .0025 inch (.06 mm). The tray attaches to the front of the printer to collect cut tickets, and is capable of stacking a minimum of 100, 3.5-inch (88.9 mm) wide tickets, ranging in lengths from 2.0 inches (50.8...
  • Page 14 ST/SV-3210 and ST/SV-3306...

  • Page 15: Getting Started

    The printer is carefully packaged to avoid any damage during transit. In order to operate the printer, you will need to remove the packaging materials placed there for shipment. Complete the following steps prior to connecting power or attempting to load ticket stock.

  • Page 16: Inspection

    2.0.2 Additional Requirements The following items are necessary for generating printed tickets using the printer. For advice on which stock and software is best suited for your needs, contact your customer representative. Ø Serial or parallel interface cable Ø Applicable ticket stock Ø...

  • Page 17: Setting Up The Printer

    AC Voltage Configuration Depending upon the configuration of the AC Selection Switch and fuse, the printer is capable of either 115 or 230 VAC single-phase operation. Before connecting power, check the voltage configuration: (1) locate the AC Selection Switch and Fuse Holder (containing the fuse) on the Back Panel, then (2) referencing the table below, ensure that the AC Selection Switch setting and fuse rating correspond to your AC Source Voltage.

  • Page 18: Interfacing The Printer

    (see Appendix C for cable requirements). Communication port selection is automatic: the first port to receive data is set ‘active’ by the printer. To change an active port, cycle the power ‘Off’ and ‘On’ or perform a Warm Reset (see Section 3.6.1).
  • Page 19 Follow these instructions to connect the printer. Œ Turn ‘Off’ the power to the Host Computer. • Verify that the Printer’s AC Configuration has been set; see Section 3.0. Ž Connect the interface cable securely between the Printer and Host communication ports.

  • Page 20: Loading Ticket Stock

    • Place fanfold ticket stock (with the TOF Mark facing down; see Section 4.0) in the bottom of the printer or if using an external supply, route the stock through either the Bottom or Rear Slots. (Continued next page)
  • Page 21 ‘ Slide the ticket stock through the Media Guides. The motor will start; continue sliding the tickets. The printer will grab the leading edge of the stock and complete the positioning process. Close the Access Cover.

  • Page 22: Sv Models

    Step 5 of Section 3.2.1. • Slide the ticket stock through the Media Guides. The motor will start; continue feeding the tickets. The printer will grab the leading edge of the stock and complete the positioning process. If this process fails, see the note below.

  • Page 23: Installing A Memory Module

    Memory Module into the Memory Module Slot. • Turn the printer ‘On’. To avoid damage to the Memory Module or the printer, only use modules designed for this printer and always turn the printer ‘Off’ before inserting or removing the CAUTION module.

  • Page 24: Using The Front Panel

    3.4 Using the Front Panel The Front Panel on both models is comprised of a ticket exit, darkness control, three indicator lights, and three dual-purpose buttons. ST Models SV Models (Continued next page) ST/SV-3210 and ST/SV-3306...

  • Page 25: Darkness Control

    FAULT: During normal operation, this indicator will flash briefly as the printer receives data from the host system; however, if a fault is detected this indicator stays on. A fault can have several different causes; see Section 5 for details.
  • Page 26 Ticket; see Section 3.5.1. Ø F1 + F2 + F3: Press and hold these during power-up to reset the printer to the default settings; see Section 3.6.2. (a) Press momentarily to advance ticket stock, or to manually load ticket stock.

  • Page 27: Resident Formats

    3.5.1 Configuration Ticket The Configuration Ticket provides memory, firmware, and installed options information (depending upon the printer model, options, and age this information will vary). To print a Configuration Ticket: Œ With stock loaded, turn the printer ‘On’. • Press the PAUSE button to enter the off-line mode.

  • Page 28: Test Pattern Ticket

    Œ With stock loaded, turn the printer ‘On’. • Press the PAUSE button to put the printer in the off-line mode. Ž Simultaneously press the F1 and F2 buttons. þ Note: The Test Pattern Ticket is generated at the preset Darkness and Speed settings.

  • Page 29: Internal Test Ticket

    This ticket features various font sizes and barcodes (the sample below was printed using the ST-3210). To print an Internal Test Ticket: Œ With stock loaded, turn the printer ‘On’. • Press the PAUSE button to enter the off-line mode. Ž Press the F3 button.

  • Page 30: Resetting The Printer

    There are two different reset levels possible for the printer: 3.6.1 Warm Reset To reset the printer and return to the on-line mode: Press the PAUSE button to go off-line and then press the F1 + F3 buttons simultaneously. 3.6.2...

  • Page 31: Adjusting And Maintaining The Printer

    4.0 TOF Sensor Adjustment The TOF Sensor in the printer has two functions: (1) sensing the presence of ticket stock and (2) when using reflective stock, sensing the Top of Form (TOF) Mark on each ticket. If the ticket stock does not contain TOF Marks, DPL programming must be used to set the ticket size.

  • Page 32: St Model

    4.0.1 ST Model TOF Sensor Adjustment Œ Insert the Key and unlock the Access Cover. • Raise the Access Cover. (For convenience, the cover may also be removed by sliding it forward and then off.) Ž Unlock the Printhead Latch and raise the Printhead Assembly. •...

  • Page 33: Sv Model

    4.0.2 SV Model TOF Sensor Adjustment Œ Unlock and raise the Printhead Assembly. • Grasp the TOF Sensor and move it ‘in’ or ‘out’ accordingly, to position the sensor underneath the TOF Mark and within a quiet zone area of the ticket stock. Ž...

  • Page 34: Stock Id Selections

    Start of Print and Cut/Tear positions (see Section 4.2). All changes can be saved to the Stock ID, allowing commonly used formats to be recalled. To revert to the default values, reset the printer (see Section 3.6). ST/SV-3210 and ST/SV-3306...
  • Page 35 The table below lists the default settings, according to the printer model, for each Stock ID number. Stock ID 3210 Models 3.15" (80.0 mm) 3.15" (80.0 mm) 3.15" (80.0 mm) 3.15" (80.0 mm) 1.89" (48.0 mm) 1.89" (48.0 mm) 1.89" (48.0 mm) 1.89"...

  • Page 36: Start Of Print & Cut/Tear Adjustment

    Start of Print (SOP) and Cut/Tear (C/T) Adjustments can be used to visually set the required positions. To begin: Œ If on-line, press the PAUSE button to place the printer off-line. • Press and hold (approximately 6 seconds) the F3 button until the On- Line Indicator is lit then release.

  • Page 37: Operational Database Modification

    To change the Operational Database settings: Œ If on-line, press the PAUSE button to place the printer off-line. • Press and hold the F2 button until the On-Line Indicator is lit (approximately six seconds) then release.
  • Page 38 Stock ID Stock ID number Label (Ticket) Width of the ticket stock used Width for printing. Parser Mode Sets the emulation of the printer Print Speed* Speed during printing Slew Speed* Speed during feeding Backup Speed* Speed during backup Baud Rate...
  • Page 39 Stock ID Stock ID number Label Width Width of the ticket stock used for printing. Parser Mode Sets the emulation of the printer Print Speed* Speed during printing Slew Speed* Speed during feeding Backup Speed* Speed during backup Baud Rate...

  • Page 40: Database Modification Example

    The following example increases the printing speed parameter from 6 to 8 IPS on the ST-3210; however, using the same basic procedure, any of the parameters can be changed regardless of the printer model. ΠIf on-line, press the PAUSE button to place the printer off-line.

  • Page 41: Maintenance

    4.4 Maintenance Routine maintenance will ensure the optimum performance of the printer. The following table outlines the recommended cleaning intervals, while the items listed below will help do the job safely and effectively: Isopropyl alcohol Cotton swabs A clean, lint-free cloth For your continued safety and to avoid damage to the unit, always turn ‘Off’...

  • Page 42: Cleaning The Printhead

    • Allow to dry; then lower the Printhead Assembly and slide the Printhead Latch forward to the Locked position. ‘ ST Models: Close the access cover. ’ Plug in and turn ‘On’ the printer. þ Note: NEVER use a sharp object to clean the Printhead. ST/SV-3210 and ST/SV-3306...

  • Page 43: Cleaning The Platen Roller

    When this build-up is not removed, it can cause abrasive damage to the printhead. To clean the Platen Roller: Œ Turn ‘Off’ and unplug the printer. • ST Models: Raise the access cover; see Section 3.2.

  • Page 44: Tof Sensor Cleaning

    • If necessary allow the sensor to dry, then lower the Printhead Assembly and slide the printhead latch into the locked position. ‘ Plug in and turn ‘On’ the printer. ’ Load ticket stock (see Section 3.2). “ ST Models: Close the access cover.

  • Page 45: Ticket Detect Sensor Cleaning

    (The sensor resides in a small aperture within the Media Guide.) • Lower the Printhead Assembly and slide the printhead latch into the locked position. ‘ Plug in and turn ‘On’ the printer. ’ Load ticket stock (see Section 3.2). “ ST Models: Close the access cover.

  • Page 46: Interior Cleaning

    ST Models only: Ticket Compartment Cleaning During normal operation, paper particles from the ticket stock accumulate inside the printer. These particles can stick to the ticket and cause voids in the print, reducing print quality. To clean the interior of the printer: Œ...

  • Page 47: Troubleshooting

    Datamax Technical Support or a qualified service technician. þ Note: If the Fault Indicator is lit, the FEED button must be pressed to clear the alarm after completing the corrective action.
  • Page 48 Section 4.3. Ÿ The communication parameters between the printer and host may not match; reconfigure to match, see Section 4.3. Ÿ The interface connection may be faulty or the cable may be incorrect or faulty;...
  • Page 49 If experiencing this problem… After printing the ticket, the Fault Indicator lights: The printer feeds when no ticket stock is present or : The printer feeds approximately 20 inches (51 cm) of ticket stock then the Fault Indicator lights: Tickets sometimes jam and/or...
  • Page 50 The parser mode setting between the printer and host may not match; reconfigure, see Section 4.3.1. The communication parameters between the printer and host may not match; reconfigure, see Section 4.3.1. The interface connection may be faulty or the cable may be incorrect or faulty;...

  • Page 51: Hex Dump Mode

    After a brief hesitation, Configuration and Test Pattern Tickets will be printed. After this, any data reaching the printer’s input buffer will be output in hex/ASCII data, as follows: þ Note: To exit the hex dump mode, cycle the printer power ‘Off’ and ‘On’. ST/SV-3210 and ST/SV-3306...
  • Page 52 ST/SV-3210 and ST/SV-3306...

  • Page 53: Specifications

    DTR goes low with 750 bytes available in the buffer. XON is transmitted and DTR goes high when 1000 bytes remain in the buffer. Characters are transmitted without parity from the printer. Parallel: 1KBytes. Power, Fault and On-Line. Dual Purpose: Pause/F1; Feed/F2; and Test/F3...
  • Page 54 Environmental Operating Temperature: Storage Temperature: Humidity: Ventilation: Dust: Electromagnetic Radiation: Fonts/Barcodes (See Appendix B for examples) Resident Fonts (parser mode setting dependent): Optional Fonts: Font Expansion and Rotations: Barcode Symbologies (parser mode setting dependent): 40°F to 100°F (4°C to 38°C) 32°F to 120°F (0°C to 49°C) 10% to 95% non-condensing Free air movement...

  • Page 55: Print Engine

    Mechanical Width: ST/SV-3210 ST/SV-3306 Depth: ST/SV-3210 ST/SV-3306 Height: ST/SV-3210 ST/SV-3306 Weight: ST Models SV Models Top Plate: SV Models only Operating Temperature: Print Engine Print Type: Print Resolution: ST/SV-3210 ST/SV-3306 Nominal Printhead Dot Size: ST/SV-3210 ST/SV-3306 Maximum Print Width: ST/SV-3210 ST/SV-3306 Print Speed: ST/SV-3210...
  • Page 56 Print Engine (continued) Maximum Fields and Characters Per Ticket: Tear Bar: DRAM Memory: Internal Module Size: Scalable Module Size: EPROM Memory: Ticket Stock Requirements Type: Maximum Ticket Width: Minimum Ticket Width: Ticket Thickness Range: (if Cutter option equipped): Fanfold Ticket Length (ST models only): Fanfold Ticket Height (ST models only):...

  • Page 57: Approved Ticket Stocks

    6.1 Approved Ticket Stocks For optimum print quality and maximum printhead life, Datamax recommends using a ticket stock from the following table. Contact a Datamax Media Representative at (407) 523-5650 with any questions regarding your specific application. Manufacturer Ricoh 150 TLA 190...
  • Page 58 ST/SV-3210 and ST/SV-3306...

  • Page 59: Ascii Control Code Chart

    Appendix A ASCII Control Code Chart Char Ctrl @ Ctrl A Ctrl B Ctrl C Ctrl D Ctrl E Ctrl F Ctrl G Ctrl H Ctrl I Ctrl J Ctrl K Ctrl L Ctrl M Ctrl N Ctrl O Ctrl P Ctrl Q Ctrl R Ctrl S...
  • Page 60 ASCII Control Code Chart Char Char Ç á ü í é ó â ú ä ñ à Ñ å ç ° ê ¿ è ® è ï î ì ¡ Ä Å – É Æ Æ ô ö ´ ò Á...

  • Page 61: Available Fonts And Barcodes

    Appendix B Available Fonts and Barcodes All available character fonts and barcodes are listed below. The selections will differ depending upon the parser mode setting. Accordingly, use either the DPL Programmer’s Manual or the DTPL Programmer’s Manual for detailed information. DPL Fonts Fonts 0 through 8 use the slash zero (Ø) convention for distinguishing between the zero and the alphabetic O (the slash can be removed with the...
  • Page 62 The table below lists font sizes 0 – 8; the numbers indicate the number of dots. Font Number Font 0 Font 1 Font 2 Font 3 Font 4 Font 5 Font 6 Font 7 Font 8 DPL Font Samples Font 0: 96 characters, alphanumeric, upper and lower case.
  • Page 63 Font 4: 62 characters, alphanumeric, uppercase. Font 6: 62 characters, alphanumeric, uppercase. Font 7: OCR-A, size I. ST/SV-3210 and ST/SV-3306 Font 5: 62 characters, alphanumeric, uppercase. Font 8: OCR-B, size III.
  • Page 64 Font 9: Internal CG Triumvirate font. The point sizes are selected by the number in the bar code height. Larger point sizes can be obtained by increasing the height and width multipliers. þ Note: Point sizes 4 and 5 are only available on the ST/SV-3306. DTPL Fonts Font Number FONT 1...
  • Page 65 DTPL Font Samples All fonts contain ASCII characters (32-127); they are listed below by Font ID. ST/SV-3210 and ST/SV-3306...
  • Page 66 DPL Barcodes Uppercase alpha names will print barcodes with human readable interpretations; lowercase alpha names will print barcodes only. Font Barcode Type 3 of 9 UPC-A UPC-E Interleaved 2 of 5 Varies Code 128 (A,B, and C) EAN-13 EAN-8 Health Industry Bar Code (HIBC) Codabar Interleaved 2 of 5...
  • Page 67 DPL Bar Code Samples Bar Code A: Code 3 of 9 Bar Code B: UPC-A Bar Code D: Interleaved 2 of 5 Bar Code C: UPC-E Bar Code E: Code 128 Bar Code F: EAN-13 Bar Code H: Health Industry Bar Code (HBIC) Bar Code G: EAN-8 ST/SV-3210 and ST/SV-3306...
  • Page 68 Bar Code I: Codabar Bar Code J: Interleaved 2 of 5 w/module 10 checksum Bar Code K: Plessey Bar Code L: Interleaved 2 of 5 w/module 10 checksum and shipping bearer bars Bar Code N: 5 Digit UPC addendum Bar Code M: 2 Digit UPC addendum Bar Code p: Postnet Bar Code O: Code 93 ST/SV-3210 and ST/SV-3306...
  • Page 69 Bar Code R: UCC/EAN Code 128 Bar Code Q: UCC/EAN Code 128 KMART NON EDI Bar Code S: UCC/EAN Code 128 Random Weight Barcode T: Telepen Barcode u: UPS MaxiCode ST/SV-3210 and ST/SV-3306...
  • Page 70 Barcode z: PDF-417 Barcode v: FIM DTPL Barcodes Code 39; Code 128 A, B, and C; Codabar, Interleaved 2 of 5; UPC-A; EAN-8; and EAN-13. ST/SV-3210 and ST/SV-3306...

  • Page 71: Appendix C Cable Listings

    RS-232 Null Modem (MXM) Part Number 556000 For connections to other DCE equipment. Flow control: XON/XOFF only. RS-232 “PC” (DB25P) to Printer Part Number 556002 For connection to a PC compatible with a DB25 communication port. Flow control: XON/XOFF or CTS/DTR.
  • Page 72 ST/SV-3210 and ST/SV-3306...

  • Page 73: Sv Model Mounting Dimensions

    Appendix D SV Model Mounting Dimensions Top Plate Dimensions: ST/SV-3210 and ST/SV-3306...
  • Page 74 Side Dimensions: ST/SV-3210 and ST/SV-3306...

  • Page 75: Warranty Information

    This one year (365 days) warranty is valid only if a Datamax - approved ticket stock is used, as defined in the then current Datamax list of approved ticket stocks, a copy of which is available from Datamax.
  • Page 76 Include a contact name, action desired, a detailed description of the problem(s), and ticket examples when possible with the defective unit. Datamax shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be performed by Datamax shall be subject to Datamax’s confirmation that such product meets Datamax...

  • Page 77: Limitation Of Liability

    Limitation of Liability In no event shall Datamax be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax’s products, or the performance or a breach thereof, even if Datamax has been advised of the possibility thereof.
  • Page 78 ST/SV-3210 and ST/SV-3306...
  • Page 79 Preset database settings returned following a reset of the printer. diagnostics Resident (internal) programs used to locate and diagnose hardware problems in the printer. direct thermal A printing method that uses a heat sensitive (direct thermal) material and only the heat of the printhead to create the image on that material.
  • Page 80 DPL™ (Datamax commands used specifically for formatting and production in Datamax printers. DTPL (Datamax Ticket Programming Language) Programming commands used for ticket formatting and production in the admissions industry. emulation a set of commands that allow this printer to imitate another.
  • Page 81 (TOF) mark A black strip on the underside of the ticket stock used to signal the top of form. roll hanger A device in the printer used to support rolled tickets. rolled tickets Ticket stock that is wound upon cardboard cores.
  • Page 82 ST/SV-3210 and ST/SV-3306...
  • Page 83 Index AC voltage configuration, 7, 37 access cover, 10 alphanumeric, 69 ASCII, 41, 49 backup speed, 20, 28, 29, 69 barcodes, 44, 56 - 60, 69 baud rate, 8, 28, 29, 43 buttons, 14, 15, 43 character set, 20, 43, 69 checksum, 56, 69 cleaning, 31 - 36, configuration ticket, 17, 20,...
  • Page 84 operational database, 15, 16, 24, 27 - parallel cable, 61 parallel interface port, 8, 43 parity, 8, 28, 29, 43 parser mode setting, 17, 20, 27, 40, 51 perforation, 26, 70 platen roller, 31, 33 print quality, 18, 19, 32, 33, 36, 38, 47 print speed, 20, 28 - 30, 38, 45, 47, 70 print width, 20, 24, 25, 45 printhead assembly, 22, 32...

This manual is also suitable for:

Sv-3210Sv-3306St-3306

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