Xerox WorkCentre 3215NI User Manual page 245

Condition
Dropouts If faded areas, generally rounded, occur randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
A a B b C
• The moisture content of the paper is uneven or the paper has moist spots on its
A a B b C
A a B b C
• The paper is damaged. The manufacturing processes can cause some areas to reject
A a B b C
A a B b C • Change the printer option and try again. Go to Printing Preferences, click Paper tab,
• If these steps do not correct the problem, contact a service representative.
White Spots If white spots appear on the page:
• The paper is too rough and dirt from the paper falls to the inner areas of the
• The paper path may need cleaning. (See
Vertical lines If black vertical streaks appear on the page, isolate the problem to copying, printing or
scanning and perform the following:
• If copying or scanning, check the CVT glass and platen glass and if necessary clean
• If copying or printing, the drum cartridge inside the machine has probably been
If white vertical streaks appear on the page:
Background If the amount of background shading becomes unacceptable:
• Change to a lighter weight paper. (See
• Check the environmental conditions: very dry conditions or a high level of humidity
• Remove the old toner cartridge and install a new one. (See
Toner smear If toner smears on the page:
• Clean the inside of the machine. (See
• Check the paper type and quality. (See
• Remove the toner cartridge and install a new one. (See
surface. Try a different brand of paper. (See
toner. Try a new ream or brand of paper.
and set type to Thick.
machine on to the transfer roller. Clean the inside of your machine. (See
the Machine.)
using a lint-free cloth.
scratched. Remove the drum cartridge and install a new one. (See
Drum Cartridge.)
(higher than 80% RH) can increase the amount of background shading.
Cartridge.)
Cartridge.)
Suggested Solutions
Media Guidelines.)
Cleaning the
Media Specifications.)
Cleaning the Machine.)
Media Guidelines.)
Xerox® WorkCentre® 3215/3225
Common Problems
Cleaning
Machine.)
Replacing the
Replacing the Toner
Replacing the Toner
User Guide
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