Common Problems; Paper Feeding Problems - Xerox WorkCentre 3215NI User Manual

Common Problems

The following charts list some conditions that may occur and the recommended solutions. Follow the
suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper Feeding Problems

Condition
Paper jams during printing.
The paper keeps jamming.
Paper sticks together.
Paper does not feed into the
machine.
Transparencies stick together in
the paper exit.
Envelopes skew or fail to feed
correctly.
The originals keep jamming in
the automatic document
feeder.
• Clear the paper jam. (See
• There is too much paper in the tray. Remove excess paper from the tray.
If you are printing on special materials, use the Manual Feed Slot.
• An incorrect type of paper is being used. Use only paper that meets the
specifications required by the machine. (See
• There may be debris inside the machine. Clean the inside of the
(
machine. See Cleaning the Machine.)
• Check the maximum paper capacity of the tray. (See
Specifications.)
• Make sure that you are using the correct type of paper. (See
Types.)
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
• Different types of paper may be stacked in the tray. Load paper of only
one type, size, and weight.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and
reload it correctly.
• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications
required by the machine. (See
• If you are printing on special media, use the Manual Feed Slot.
• Use only transparencies specifically designed for laser printers. Remove
each transparency as it exits from the machine.
• Ensure that the paper guides are against both sides of the envelopes.
• Feed envelopes one at a time through the Manual Feed Slot.
• If an original does not feed into the machine, the automatic document
feeder rubber pad may need to be replaced. Contact a service
representative.
Suggested Solutions
Clearing Paper Jams.)
Media
Media Specifications.)
Xerox® WorkCentre® 3215/3225
Common Problems
Types.)
Media
Media
225
User Guide