Ivr - Broadcast Server - NEC Univerge SV8100 Features And Specifications Manual

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UNIVERGE SV8100

Enhancements

With Version 6000 (6.02 or higher) software, IVR – Broadcast Server is supported.

The IVR – Broadcast Server solution is designed to provide a knowledge based, intelligent distributed

application which provides the most cost effective form of contacting your customers, employees, and

prospects. The IVR – Broadcast Server is an external software application that connects to the SV8100

through Standard SIP Ports. The IVR – Broadcast Server can be configured for 8 – 16 ports using

SV8100 licensing. Each IVR – Broadcast Server port requires the following license in the SV8100: LK-

SYS-IP-TERMINAL-SIP1-LIC (e.g. For 16 ports of Broadcast Server (16) LK-SYS-IP-TERMINAL-SIP1-

LIC's must be purchased.)

This solution provides an effective way of communicating corporate voice messages, informational

messages, past due notices, reminders, and verifications. The IVR – Broadcast Message solution is

designed to call numbers from a managed list and plays a pre-recorded message to the call recipient or

answering machine.

Broadcast was designed for the following verticals:

Medical Offices

Utility Companies

Emergency Centers

Any other office where messages are to be Broadcast to users.

The contact numbers for the customers are loaded in the form of a CSV file using a web page on the

Broadcast system. This file can offer up to three different alternate phone numbers to dial including

Home, Mobile, and Business numbers in any order you prefer. Contact Numbers can also be manually

added one by one through the Broadcast application to be used in times when a small amount of

numbers is to be called.

Broadcast Call Flow

Out Bound Call - New Call

If the call is answered:

Play Main Greeting

IVR – Broadcast Server