Samsung OfficeServ 7100 Technical Manual page 677

OfficeServ 7100
TECHNICAL MANUAL
Any field in the Template block that contains a lower case "d" will have that number
automatically filled in.
Any time an application is going to require the creation of many blocks that will share
certain settings, Template blocks can greatly reduce the time spent programming the
application.
8.1.2 Call Codes
When a call is sent to the voicemail and automated attendant system it is tagged with a
call code. These call codes are industry standard and are used to identify the type of
call being delivered. The Mode block type is used to route calls based upon the call
code received. Call codes are listed below.
Call Code Full Name
TS Transfer Station
TT Transfer Trunk
RC Record Call
NS No-answer Station
NT No-answer Trunk
DS Direct Station
DT Direct Trunk
BS Busy Station
BT Busy Trunk
AS Anything Station
AT Anything Trunk
Knowledge of call codes can be very useful when doing advanced call routing
applications. For example a customer may want all internal callers who are forwarded
on a busy condition to the voicemail be greeted with a generic busy message and
given the option to dial out to remote office personnel.
8.1.3 Call Directors
Several block types (Dial, Directory, EClass, Extension, List, Mailbox, MClass, Menu,
Network Mailbox, Query, and Speak) contain a series of controls collectively called a
Call Director. The Call Director consists of a series of Event Pointers and is used to
route callers based upon certain conditions. For example in an Extension block a caller
can be redirected to a different mailbox when selecting the single digit option to leave a
message.
The Call Director is really the heart of each block's routing capabilities. It is the control
mechanism that defines how and where callers are processed through the system. In
short, a Call Director is the method by which blocks are tied together to create an
application.
Description
This is a station caller who was transferred in
This is a trunk caller who was transferred in
This conversation should be recorded
This is a station caller who was forwarded on a no-answer
This is a trunk caller who was forwarded on a no-answer
This is a station caller who rang directly in
This is a trunk caller who rang directly in
This is a station caller who was forwarded on a busy
This is a trunk caller who was forwarded on a busy
This is a station caller who was sent by other means
This is a trunk caller who was sent by other means
8.1.2
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PROGRAMMING
PART 8 APRIL 2007