Troubleshooting Procedure Table (Continued)
Step
Actions and Questions
4
Replace the Fuser (page 8-5).
Cycle printer power.
Does the error persist?
5
Replace the EEPROM Board
(page 8-103).
Cycle printer power.
Does the error persist?
[Y] [M] [C] [K] Toner Cartridge Failure
A CRUM error has occurred for the indicated Toner Cartridge.
Applicable Status Codes:
Code 86:
Cyan Toner Cartridge Failure
Code 87:
Magenta Toner Cartridge Failure.
Code 88:
Yellow Toner Cartridge Failure
Code 89:
Black Toner Cartridge Failure
Initial Actions:
Ensure that the Toner Cartridges are fully seated and locked into position.
Ensure that all ribbon tape has been removed from the cartridges and cycle
printer power.
If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts
Toner Cartridge, PL7.2.8
RFID Harness, PL7.2.17
RFID2 Harness, PL7.2.16
CRUM Reader, PL7.2.12
Troubleshooting Procedure Table
Step Actions and Questions
1
Check Toner Cartridge installation.
Are the Toner Cartridges properly
installed?
Error Messages and Codes
Yes
Go to Step 5
Replace the Engine
Control Board
(page 8-104).
Wiring and Plug/Jack References
Print Engine Map 1 - P/J Locator (page 10-5)
Print Engine Developer (1/2) Wiring (page 10-20)
Yes
Go to Step 2.
No
Complete
Complete
No
Correct the
installation.
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