Install or Lock [Y] [M] [C] [K] Toner Cartridge
The printer does not detect the presence of one of the Toner Cartridges.
Applicable Status Codes:
Code 208:
Install or Lock Cyan Toner Cartridge
Code 209:
Install or Lock Magenta Toner Cartridge
Code 210:
Install or Lock Yellow Toner Cartridge
Code 211:
Install or Lock Black Toner Cartridge
Initial Actions:
Ensure that the Toner Cartridges are fully seated and locked into position.
Ensure that all ribbon tape is removed from the cartridges
Cycle printer power.
If the problem persists, follow the procedure below.
Note
Use the steps as appropriate for the color indicated in the error message.
Troubleshooting Reference Table
Applicable Parts
Toner Present Switch Bracket, PL7.2.6
Toner Present Actuator, PL7.2.7
TNR Harness, PL7.2.18
CRUM Reader, PL7.2.12
Troubleshooting Procedure Table
Step Actions and Questions
1
Test the Toner Cartridge Sensor.
Run the Service Diagnostics Toner
Cartridge present test.
Does the Toner Cartridge Switch function
normally?
2
For the problem color, are any of the
following parts damaged?
Toner Cartridge
Toner Present Switch Bracket
PL7.2.6
Toner Present Switch Actuator
PL7.2.7
Toner Cartridge Switch Connector
Error Messages and Codes
Wiring and Plug/Jack References
Print Engine Map 1 - P/J Locator (page 10-5)
Print Engine Map 3- P/J Locator (page 10-7)
Print Engine Developer (1/2) Wiring (page 10-20)
Yes
Replace the Engine
Control Board
(page 8-104).
Replace any
damaged parts.
No
Go to Step 2.
Go to Step 3.
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