Page 1 Service Manual 701P45775 Phaser 6300/6350/6360 ® Color Laser Printer...
Page 3 Service Manual 701P45775 Phaser 6300/6350/6360 ® Color Laser Printer Warning The following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
Page 4 Xerox technical training materials and service manuals are intended for use by authorized Xerox service technicians and service partners only and are not for resale. These materials may not be distributed, copied or otherwise reproduced without prior written consent from Xerox Corporation.
Page 5: Service Terms
Service Terms Manual Terms Various terms are used throughout this manual to either provide additional information on a specific topic or to warn of possible danger present during a procedure or action. Be aware of all symbols and terms when they are used, and always read NOTE, CAUTION, and WARNING statements.
Page 6: Symbols Marked On The Product
Symbols Marked on the Product Warning Labels Read and obey all posted warning labels. Throughout the printer, warning labels are displayed on potentially dangerous components. As you service the printer, check to make certain that all warning labels remain in place. Use caution (or draws attention to a particular component).
Page 7: Power Safety Precautions
Power Safety Precautions Power Source For 115 VAC printers, do not apply more than 135 volts RMS between the supply conductors or between either supply conductor and ground. For 230 VAC printers, do not apply more than 254 volts RMS between the supply conductors or between either supply conductor and ground.
Page 8: Electrostatic Discharge (Esd) Precautions
Electrostatic Discharge (ESD) Precautions Some semiconductor components, and the respective sub-assemblies that contain them, are vulnerable to damage by Electrostatic discharge (ESD). These components include Integrated Circuits (ICs), Large-Scale Integrated circuits (LSIs), field-effect transistors and other semiconductor chip components. The following techniques will reduce the occurrence of component damage caused by static electricity.
Page 9: Service Safety Summary
Service Safety Summary General Guidelines For qualified service personnel only: Refer also to the preceding Power Safety Precautions. Avoid servicing alone: Do not perform internal service or adjustment of this product unless another person capable of rendering first aid or resuscitation is present.
Page 10: Servicing Electrical Components
Servicing Electrical Components Before starting any service procedure, switch off the printer power and unplug the power cord from the wall outlet. If you must service the printer with power applied, be aware of the potential for electrical shock. Warning Do not touch any electrical component unless you are instructed to do so by a service procedure.
Page 11: Regulatory Specifications
United States (FCC Regulations) The Phaser 6360 has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. The Phaser 6300/6350 has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
Page 12 European Union The Phaser 6360 is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The CE mark applied to this product symbolizes Xerox’s declaration of...
Page 13: Manual Organization
Manual Organization The Phaser 6300/6350/6360 Color Laser Printer Service Manual is the primary document used for repairing, maintaining, and troubleshooting the printer. Use this manual as your primary resource for understanding the operational characteristics of the printer and all available options. This manual describes specifications, theory, and the diagnosis and repair of problems occurring in the print engine and attached options.
Page 14 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 15: Table Of Contents
Contents Contents Service Terms ................iii Symbols Marked on the Product .
Page 16 Contents Sensors ................. . . 2-18 Sensor Types.
Page 17 Replace Non-Xerox [Y] [M] [C] [K] Toner Cartridge ....... . .
Page 18 Contents Power On Self Test (POST) ..............4-3 POST Soft Fault Messages .
Page 19 Contents Print-Quality Troubleshooting ..............5-11 Light Prints .
Page 20 Contents 8 Service Parts Disassembly Overview ................. . . 8-2 6360 Parts Differences .
Page 21 Contents Chute Assemblies ................8-54 Full Stack Sensor (PL5.4.1).
Page 22 Xerox Supplies and Accessories ........
Page 23 Phaser 6360 Menu Map........
Page 24 Contents xxii Phaser 6300/6350/6360 Service Manual...
Page 25: General Information
General Information In this chapter... ■ Printer Introduction and Overview ■ Printer Options ■ Maintenance Items ■ Consumables ■ Specifications Chapter...
Page 26: Printer Introduction And Overview
PostScript 3 and PCL5c page description languages. The printer is a high performance, Letter or A4, 25 (Phaser 6300), 36 (Phaser 6350) or 42 (Phaser 6360) page per minute (ppm), desktop color laser printer supporting resolutions up to 2400 x 600 dots-per-inch (dpi).
Page 27: Printer Configurations
* All configurations have two memory slots supporting 256 MB and 512 MB cards, to a maximum of 1 GB. ** Photo Mode not available on Phaser 6360 ***Trays 1 and 2 are standard on all configurations. All configurations support additional...
Page 28: Metered Printing
General Information Metered Printing Metered printing (PagePack), involves the combination of control software and specialized Toner Cartridges to meter printer activity for billing purposes. The Configuration page lists Metered Toner as Enabled when metering is enabled. Metered Operation When a metered printer is initialized at first power-up, the customer sets the printer to Metered operation using a unique, factory-supplied, 4-digit PIN.
Page 29: Parts Of The Printer
General Information Diagnostics Mode Service Diagnostics does not provide the utilities to set or clear Metered NVRAM values. Service Diagnostics does not check these values and does not display the current status of these values. However, the Configuration page does identify the printer setting as mentioned above. Note When replacing the Engine Control Board from a metered printer, exchange NVRAM devices or use the Save/Restore utilities in Service...
Page 30: Control Panel
General Information Control Panel The Control Panel contains one tricolor LED, a display window, and six function buttons. These buttons navigate the menu system shown in the display window, perform various functions, and select modes of operation for the printer. LED Indicators: LED State Printer State...
Page 31: Rear Panel
General Information Rear Panel s6360-363 1. Mode Select Port 4. USB Port 2. Serial Debug Port 5. Configuration Card Port 3. Ethernet Port 6. Test Print Button Image Processor Board Transfer the following components, if installed, to the new board when replacing the Image Processor Board.
Page 32: Printer Options
General Information Printer Options Phaser 6300/6350/6360 printer options include: ■ Hard Drive ■ Additional Memory ■ Configuration Card ■ 1100-Sheet Feeder ■ 550-Sheet Feeder Options are common for all models. However, the Configuration Cards are unique for each model and configuration. Hard Drive A Hard Drive is available to enable the Job Collation, Saved Jobs, Proof, Personal, and Secure Print options.
Page 33: 550-Sheet Feeder
General Information 550-Sheet Feeder The 550-Sheet Feeder (Tray 3) increases the input capacity of the printer. The feeder attaches below Tray 2 with four screws. When used in combination with the 1100-Sheet Feeder, the 550-Sheet Feeder is installed between the printer and 1100-Sheet Feeder.
Page 34: Maintenance Items
General Information Maintenance Items A maintenance item is a printer part or assembly that has a limited life, and requires periodic replacement. s6360-016 1. Transfer Roller 3. Fuser 2. Imaging Unit 4. Feed Rollers Note The 6360 model Fuser is different than the Fuser used in the 6300/6350 models.
Page 35: Consumables
General Information Consumables Consumables consist of the four toner cartridges used in the printer. Toner Cartridges used in the 6360 model are keyed differently from those used in the 6300/6350 models. Note Toner Cartridges installed at the time of manufacture contain sufficient additional toner to prime the Auger Tubes without reducing the 4K life expectancy.
Page 36: Specifications
General Information Life ratings are based on A-size sheets at 5% coverage. Imaging Unit life ratings are based on average 5 page job length. Toner Cartridges Print Life Black-Capacity 9000 standard, 18,000 high capacity Color Capacity 5000 standard, 12,000 high capacity Metered (PagePack) Capacity (all colors) 18,000 high capacity Maintenance Items...
Page 37: Physical Dimensions And Clearances
General Information Physical Dimensions and Clearances Print Engine Value Height: 513 mm (20.20 in.) Width: 429 mm (16.88 in.) Depth: 580 mm (22.83 in.) Weight: Approximately 34.6 kg (76.1 lb.) Print engine Approximately 56.5 kg (124.5 lb.) with Paper Tray(s) 1100-Sheet Feeder Value Height:...
Page 38: Functional Specifications
General Information Functional Specifications Functional Specifications Characteristic Specification Printing Imaging System: - 4-tandem drums, electro-photographic system Process using intermediate drum transfer rolls (IDTs). Exposure System: - Semiconductor laser, simultaneous scan by 4 beams. Development System: - Dry type 2-component developer. Fusing System: - Heat fusing, free nip-belt system.
Page 39: Image Specifications
General Information Functional Specifications (Continued) Characteristic Specification Print Speed Phaser 6360 All Configurations Resolution Letter/A4 Letter/A4 Duplex Legal Legal Duplex (ipm) (ipm) Standard: 42/40 24.5/24.0 Enhanced: 36/35 21.3/21.8 Transparencies 14/13 21/20 13.5/13.1 100-163 g/m 14/13 163-216 g/m Warm-up Time Less than 45 seconds from cold start (power off condition)
Page 40: Imaging Unit Cleaning Cycle Intervals
General Information Imaging Unit Cleaning Cycle Intervals Cleaning cycle intervals decrease as the Imaging Unit print volume (life count) increases. Other factors, such as print mode, environment, temperature, relative humidity, and area of coverage per print can also increase the frequency of cleaning cycles irrespective of the Imaging Unit life count.
Page 41: First Print Output Time
General Information First Print Output Time First Print Output Time (FPOT) is defined as a time from receipt of the print command in Ready mode until the first page sourced from either Tray 1 or Tray 2 is delivered to the Output Tray. Sourcing media from the optional trays increases FPOT.
Page 42: Media And Tray Specifications
(17 - 24 lb. Bond) All Trays Heavy Plain Paper 85 - 120 g/m (22 - 32 lb. Bond) All Trays Weights Xerox Premium Transparency Film (Only) All Trays Thin Card Stock 100-163 g/m (36 - 60 lb.) All trays...
Page 43 General Information Media and Tray Specifications (Continued) Specification Trays Special Xerox Premium Media Transparencies Letter 216 x 279 mm (8.5 x 11 in.) All trays 210 x 297 mm (8.27 x 11.69 in.) (Other sizes through Tray 1 using custom size option.)
Page 44 General Information 1-20 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 45: Theory Of Operation
Theory of Operation In this chapter... ■ Phaser 6300/6350/6360 Operational Overview ■ Printer Controls ■ Paper Path of the Printer ■ Sensors ■ Print Engine Assemblies ■ 1100-Sheet Feeder Assemblies ■ 550-Sheet Feeder Assemblies Chapter...
Page 46: Phaser 6300/6350/6360 Operational Overview
Theory of Operation Phaser 6300/6350/6360 Operational Overview The Phaser 6300/6350/6360 Color Laser Printer is a full-color laser printer that utilizes electrophotographic recording principals to place a full color image onto the print media. The system, as it appears in the following illustration, contains a drum and developing unit for each color [yellow, magenta, cyan and black (YMCK)], and places the toner image of each color onto print media producing full-color prints through three transfer units...
Page 47: Summary Of The Printing Process
Theory of Operation Summary of the Printing Process The printing process is summarized in the following steps. While reading the summary, refer to the figures on pages 2-2, 2-5, and 2-6. These diagrams show process flow and indicate the relative position of the components involved.
Page 48 Theory of Operation Nozzle Imaging Unit Developer s6360-386 The toner and the carrier are moved by the two Augers in the Developer Assembly. As carrier reaches point A, it’s deposited into the carrier chute. The carrier is then transported toward the Imaging Unit by the nozzle mounted on the Developer Frame Assembly.
Page 49 Theory of Operation 8. Cleaning: The IDT2 cleaner consists of a conductive roller brush rotating in contact with IDT2 after the point where the toner is transferred to the print media. The cleaner receives a high positive voltage from the HVPS allowing it to electrically attract any toner particles remaining on IDT2.
Page 50: Print-Quality Modes
Theory of Operation The Developer Frame Assembly, Imaging Unit, and numbered references to the “Print Process Block Diagram” on page 2-2, are detailed in the following figure. Developer Frame Assembly Imaging Unit Drum (Y) Drum (M) IDT1 [(4) Primary transfer] [(5) Secondary transfer] IDT2 Cleaner [(8) Cleaning] IDT1 Cleaner [(6) Cleaning]...
Page 51: Printer Controls
Theory of Operation Printer Controls Paper Size Control The paper size detection for Trays 2, 3, 4, and 5 is determined by the Paper Size Switch, composed of three microswitches, located in each paper tray slot. The switch condition is set by moving the paper guide in the tray. This in turn sets the plastic actuators on the side of the paper tray to a specific position that activates the switch combination indicating the media size.
Page 52: Process Control
Theory of Operation The data path of image data is shown in the following figure. Host (Electric Signal) Printer Controller (Electric Signal) Engine Control Circuit Board (Electric Signal) Laser Unit (Laser Beams) Electrostatic Latent On Drum (Invisible Image) Toner Image On Drum Toner Image On Intermediate Transfer Unit (IDT1) Toner Image On Intermediate Transfer Unit...
Page 53 Theory of Operation Bias Control To attain stable image density, toner density is monitored for each color and the drum charging voltage and biasing DC voltages are adjusted accordingly. The bias control adjustment is made immediately before the start of printing, if any of the following conditions is satisfied: ■...
Page 54 Theory of Operation The Dispense Count is implemented over the next eight prints. For example, if the Dispense Count is 16, two dispense counts are added during each of the next eight prints. This is in addition to any counts added or subtracted during each print as a result of PCDC.
Page 55: Led Light Density Ctd (Adc) Control Sensor
Theory of Operation LED Light Density CTD (ADC) Control Sensor The CTD (ADC) Sensor is a photo-reflective sensor that emits light from an LED and detects the reflected light returning from the Transfer Roller. The CTD (ADC) Sensor reference voltage (reflected light density) is established when both the sensor and the Transfer Roller are clean and free of defects.
Page 56: Color Registration Control
Theory of Operation Color Registration Control The printer uses a quad system where drums and developers are used exclusively for each of the four colors (yellow, magenta, cyan, and black). Images are formed on the drums, in the respective colors, and then layered to form one image.
Page 57: Transfer Roller Control
Theory of Operation Transfer Roller Control Detecting the Transfer Roller The CTD (ADC) Sensor is used to detect the presence of the Transfer Roller. This determination is made whenever power is turned on, or a door is opened and closed. If the output of the CTD (ADC) Sensor is greater than the reference value the controller signals that the Transfer Roller is present.
Page 58: Toner Control
Theory of Operation Toner Control Toner Cartridge presence is detected by a combination of the Toner Sensor Actuator and CRUM Reader. Presence of toner in the cartridge is detected by the No Toner Sensor. These sensors are provided for each toner color (CMYK), and detection is made for each individually.
Page 59: Fuser Control
Theory of Operation Fuser Control Fuser Temperature Control During Fuser temperature control the printer’s target temperature is set based on the media type. The Heat Roller surface temperature is controlled to match the target temperature by turning the heater lamp On and Off. The Heat Roller surface temperature is detected by two sensors.
Page 60: Paper Path Of The Printer
Theory of Operation Paper Path of the Printer Paper path components and routing for the printer and the optional 1100- Sheet High-Capacity Feeder are shown in the following figure. : Paper transfer Exit Roller Duplex Roller Transfer Roller Metal Registration Roller Rubber Registration Roller Tray 1 Feed Roller...
Page 61: Paper Path Route
Theory of Operation Paper Path Route Paper Feed From Tray 4 Paper Feed From Tray 3 Paper Feed From Tray 2 Paper Feed From Tray 1 Paper Feed By Paper Feed By Paper Feed By Paper Feed By "Tray 4 Feed Roller" "Tray 3 Feed Roller"...
Page 62: Sensors
Theory of Operation Sensors The printer contains sensors of various types that perform a variety of functions. One group of sensors track the progress of the paper along the paper path, and detects if a paper jam occurs. Other sensors detect the presence of the Toner Cartridges, stop printer activity if a door is open (interlock), detect the presence and size of media in the trays, and monitor the fusing temperature.
Page 63: Sensors In The Paper Path
Theory of Operation Sensors in the Paper Path The following illustration identifies the various sensors located along the paper path. Error reporting is dependent on these designators. Error detection is based on paper transport timing through the sensing area. Full Stack Sensor Fuser Exit Sensor...
Page 64 Theory of Operation Paper Path Sensor Locations The following diagrams show the relative position of sensors located along the paper path. Fuser Exit Full Stack Sensor Sensor Interlock Switch Duplex Jam Sensor Registration Sensor Tray 1 (MPT) No Paper Sensor No Paper Sensor Low Paper Sensor Paper Size Switch...
Page 65 Theory of Operation Xerographic Sensor Locations The following diagrams show the relative position of xerographic sensors. Temperature/Humidity Sensor Toner Cartridge In Sensor No Toner Sensors CRUM Connector CTD (ADC) Sensor Toner Full Sensor s6360-374 Phaser 6300/6350/6360 Color Laser Printer Service Manual 2-21...
Page 66: Print Engine Assemblies
Theory of Operation Print Engine Assemblies The following section describes the major functional components of the print engine. Drive Assemblies Note The drive assemblies used in the 6360 model are different than those used in the 6300/6350 models. Use care when selecting the replacement part.
Page 67 Theory of Operation Developer Drive Assembly The Developer Drive Motor drives the four developers housed in the Developer Unit. The drive transmission route differs depending on the print mode. For monochrome printing, the developer for the K drum is activated as shown in the following figure.
Page 68 Theory of Operation The following figure shows the relative positions of the gears being driven during monochrome printing. Developer Drive Motor Drive Motor Gear Gear D2-In Gear D8 Gear Developer Gear D5 Input (K) Gear D7 Front s6360-052 2-24 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 69 Theory of Operation When printing in full color, the Developer Drive Assembly uses a series of gears to drive all four developers to support the Y, M, C, and K drums. The following figure diagrams the transmission path of the Developer Drive Assembly in full color printing.
Page 70 Theory of Operation The following figure shows the relative positions of the gears being driven during full color printing. Full Color Mode Gear D6 Gear D6 Gear D4 Gear D8 Gear Developer Developer Input (Y) Drive Motor Gear D8 Gear Developer Drive Motor Input (M) Gear...
Page 71 Theory of Operation Main Drive Assembly The Main Drive Motor drives the Imaging Unit, Transfer Roller, Registration Chute, and paper feed. The following figure diagrams the relationship of the Main Drive Motor, the gear set, and printer functions. Main Drive Assembly Gear Idler In Registration Clutch Turn Clutch...
Page 72 Theory of Operation The following figure shows the location of the various components driven by the Main Drive Assembly. Chute Assembly Out Imaging Unit Transfer Roller Tray 1 Gear Main Drive Assembly Gear Idler In Retard Roller Gear Idler Feed / Gear Feed 2 Paper Pick Assembly Gear Feed 2...
Page 73 Theory of Operation Fuser Drive Assembly Supplies the drive to the Fuser as shown in the following figure. Fuser Drive Assembly Heat Roll Gear Exit Fuser Exit Roller Fuser s6360-343 Phaser 6300/6350/6360 Color Laser Printer Service Manual 2-29...
Page 74: Registration Roller Assembly
Theory of Operation Registration Roller Assembly Shown in the following figure are the components associated with aligning the paper in preparation for image transfer (Registration), and feeding paper from Tray 1 (MPT). The Registration, Turn and Retard rollers are driven by the Main Drive Motor.
Page 75 Theory of Operation Rubber Registration Roller works with the Metal Registration Roller to correct media skew and transport media. ■ Metal Registration Roller Works in conjunction with the Rubber Registration Roller. When the leading edge of the paper arrives at the registration rollers, the rollers are not turning and the paper buckles against the rollers to correct any skew at the leading edge.
Page 76: Chute Assembly In
Theory of Operation Chute Assembly In Note The Chute Assembly In used in the 6360 model is different than the assembly used in 6300/6350 models. However, some sub-components of the assembly are common for all models. Use care when selecting the replacement parent assembly or component part.
Page 77: Chute Assembly Out
Theory of Operation Chute Assembly Out Note The Chute Assembly Out used in the 6360 model is different than the assembly used in 6300/6350 models. However, some sub-components of the assembly are common for all models. Use care when selecting the replacement parent assembly or component part.
Page 78 Theory of Operation ■ Duplex Motor Drives the Exit and Duplex rollers as shown in the following figure. A different version of this motor is used in the 6360 model. Duplex Motor Gear 40/66H Gear 40/66H Gear 52 Gear 41 Gear Exit/Dup Gear 41 Exit Roller...
Page 79 Theory of Operation The position of the Chute Assembly Out gears is shown in the following figure. Note These gears are spared as part of the Chute Assembly Gear Kit PL5.4.99 Gear 52 Duplex Motor Gear Exit / Duplex Gear 41 Gear 40 / 66H Gear 40 / 66H Gear 41...
Page 80: Transfer Roller And Fuser
Theory of Operation Transfer Roller and Fuser Note The Fuser used in the 6360 model is different than those used in the 6300/6350 models. Use care when selecting the replacement part. Fuser Fan Fuser Fuser Exit Sensor Transfer Roller Assembly s6360-061 ■...
Page 81 Theory of Operation Fuser Assembly Components Component Function Heat Roller The Heat Roller is a metal tube with a coated surface and a Heater Assembly inside. As paper passes between the Heat Roller and Pressure Roller, the heat fuses the toner to the paper. Belt The Belt maintains pressure on the paper passing between it and the Heat Roller.
Page 82: Tray 1 (Mpt)
Theory of Operation Tray 1 (MPT) Note Envelope Feed Rollers have been added to the Tray 1 (MPT) Shaft for the 6360 model. These rollers are clipped to the shaft and held in place by moulded pins that engage holes in the shaft. Tray 1 (MPT) Feed Roller Envelope Rollers...
Page 83: Tray 2
Theory of Operation Tray 2 Rear Guide Bottom Plate Side Guide Paper Size Switch Actuators Side Guide Retard Roller s6360-056 ■ Retard Roller The Retard Roller limits paper pickup 1 sheet at a time. The Retard Roller and the Nudge Roller are interchangeable parts in all universal trays. ■...
Page 84: Tray 2 Paper Pick Assembly
Theory of Operation Tray 2 Paper Pick Assembly Temperature/Humidity Sensor Low Paper Sensor Turn Roller No Paper Sensor Paper Size Switch Power Switch Feed Roller Feed Solenoid s6360-057 ■ Temperature/Humidity Sensor Detects temperature and humidity inside the printer to adjust the charge voltage (the voltage supplied to the Transfer Roller and the developing bias).
Page 85: Xerographics
Theory of Operation ■ Feed Solenoid Controls the operation (rotation/stop) of the Feed Roller Assembly by controlling the rotations of the Gear Feed. ■ Low Paper Sensor The actuator lowers as print media is used in the tray. When the actuator lowers to a pre-determined position, it blocks the sensor beam to trigger a low paper status.
Page 86 Theory of Operation ■ Imaging Unit The Imaging Unit carries out the operations of the printing process, such as charging, primary and secondary transfer. The Imaging Unit consists of the following parts: Drum (Y M C K) Refresher (Y M C K) ■...
Page 87: Toner Cartridge Holder Assembly
Theory of Operation Toner Cartridge Holder Assembly The Toner Cartridge Holder is responsible for transporting toner from the four Toner Cartridges to the Developer Assemblies. The following figure shows the location of each major component. Note The Toner Cartridges, Toner Cartridge Holders and CRUM Reader used in the 6360 model are different than those used in 6300/6350 models.
Page 88 Theory of Operation ■ Toner Cartridges [Y] [M] [C] [K] Individual Toner Cartridges containing a toner mixture. ■ Toner Motors [Y] [M] [C] [K] The Toner Cartridge Holder Assemblies each contain a Toner Motor which drives the Agitator in the Toner Cartridges and the Auger in the Toner Cartridge Holder, supplying toner through the Auger Tube to the Developer Assembly.
Page 89: Electrical
Theory of Operation Electrical Note Many of the electrical components used in the 6360 model differ from those used in 6300/6350 models. The LVPS Fan is only used in 6360 models. Use care when selecting the replacement parent assembly or component part Image Processor Board LVPS Fan...
Page 90 Theory of Operation ■ Low-Voltage Power Supply Board (LVPS) Supplies AC power from the power source to the Fuser heater. Generates and supplies stable low-voltage DC power (+3.3 VDC, +5 VDC, and +24 VDC) to be used for the logic and other circuits within the printer. The LVPS includes the LVPS Board with attached Power Switch, the AC Harness, and the box enclosure.
Page 91: 1100-Sheet Feeder Assemblies
Theory of Operation 1100-Sheet Feeder Assemblies The 1100-Sheet Feeder forms a base for the printer and adds two, 550-sheet, universal trays. Control signals reach the sheet feeder by a single connection. The sheet feeder is secured to the print engine with four screws located under Tray 2.
Page 92: Paper Pick Assemblies
Theory of Operation Paper Pick Assemblies Feed Roller Turn Clutch No Paper Sensor Paper Size Switch Turn Roller Low Paper Sensor Feed Solenoid s6360-079 2-48 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 93: Electrical
Theory of Operation Electrical Upper Circuit Board HCF Lower Circuit Board HCF Feeder Drive Assembly s6360-080 ■ Circuit Board HCF (OPTFDR 2) Controls the paper pickup operation of each tray based on communication with the Engine Control Board and information from the sensors and switches.
Page 94: Drive
Theory of Operation Drive The Drive Assembly incorporates a stepper motor to power the gear train as shown in the following figure. Feeder Drive Assembly Gear 24 Gear 24 Idle Gear 21/29 Turn Clutch Gear Idler Feed Turn Roller Feed Gear 2 Feed Roller Feed Gear H2 Feed Gear H1...
Page 95: Drive Gears
Theory of Operation Drive Gears The gears involved in feeding print media into the printer are identified in the following figure. Gear Idler Feed Feed Gear 2 Turn Clutch Assy Feed Gear 2 Idle Gear 21/29 Feed Gear H1 Gear 24 Feed Gear H2 Feeder Drive Assy Gear 24...
Page 96: 550-Sheet Feeder Assemblies
Theory of Operation 550-Sheet Feeder Assemblies The 550-Sheet Feeder forms a base for the printer and adds a 550-sheet, universal tray. Control signals reach the sheet feeder by a single connection. The sheet feeder is secured to the print engine with four screws located under Tray 2.
Page 97: Tray 3 Feeder
Theory of Operation Tray 3 Feeder Note The Tray 2 Paper Pick Assembly has a different part number than the 550- Sheet Feeder’s Paper Pick Assembly. Feed Roller No Paper Sensor Low Paper Sensor Paper Size Switch Turn Roller Turn Clutch Feed Solenoid s6360-073 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 98: Electrical
Theory of Operation Electrical Circuit Board LTA Feeder Drive Assembly s6360-074 ■ Circuit Board LTA (OPTFDR 1) Controls the paper pickup operation based on communication with the Engine Control Board and information from the sensors and switches. Major Functions: ■ Communicates with the Engine Control Board.
Page 99: Drive
Theory of Operation Drive The Drive Assembly incorporates a stepper motor to power the gear train as shown in the following figure. Feeder Drive Assembly Gear 24 Idle Gear 21/29 Turn Clutch Gear Idler Feed Turn Roller Feed Gear 2 Feed Roller Feed Gear H2 Feed Gear H1...
Page 100: Drive Gears
Theory of Operation Drive Gears The gears involved in feeding print media into the printer are identified in the following figure. Gear Idler Feed Feed Gear 2 Turn Clutch Assembly Idle Gear 21/29 Gear 24 Feeder Drive Assembly Front Feed Gear H2 Feed Gear H1 Feed Gear 2 s6360-070...
Page 101: Error Messages And Codes
Error Messages and Codes In this chapter... ■ Introduction ■ Servicing Instructions ■ Messages, Codes, and Procedures ■ Jam Error Procedures ■ Door and Cover Error Procedures ■ Consumable/Routine Maintenance Procedures ■ Tray and Media Errors ■ Media Mismatch Errors ■...
Page 102: Introduction
Error Messages and Codes Introduction This section describes error messages and numeric codes displayed on the Control Panel, listed on the Status page, or logged in the Service Usage Profile. These error indications serve as the entry point into the troubleshooting process.
Page 103: Status Page
Error Messages and Codes Status Page The Status page is a two-page report that provides general information about the printer, the consumables, the status of routine maintenance items, registration and color test patterns. The first page includes general information about the printer including firmware versions, page count, feature set, and consumables.
Page 104: Servicing Instructions
Error Messages and Codes Servicing Instructions The service checklist below is an overview of the path a service technician should take when servicing the printer and printer optional equipment. Step 1 - Identify the Problem 1. Verify the reported problem does exist. Verify failure symptoms/behavior/ noises with customer/end user.
Page 105: Messages, Codes, And Procedures
Error Messages and Codes Messages, Codes, and Procedures The error messages and codes generated by the printer’s operating system are the lead-in to the troubleshooting procedures that follow in subsequent pages. This section correlates the output of the printer’s diagnostic aids and provides the troubleshooting procedure to locate and correct reported errors.
Page 106: Error Message Summary
Close Front Door - Front Door Open 3-32 Consumable/Routine Maintenance Item Errors Non-Xerox 6300/6350/6360 Fuser 3-50 Non-Xerox Imaging Unit 3-53 Replace Non-Xerox [C][M][Y][K] Toner Cartridge 90, 91, 92, 93 3-49 96, 97, 98, 99 Replace Maintenance Kit 3-52 Dusty Density Sensor...
Page 107 Error Messages and Codes Error Message Summary (Continued) Control Panel Message Code Go to Page Consumable/Routine Maintenance Item Errors (Continued) Install or Lock [C][M][Y][K] Toner Cartridge 208, 209, 210, 3-41 Install or Reseat Imaging Unit 3-33 Install or Reseat Transfer Roller 3-35 Install or Reseat Fuser 3-38...
Page 108 Dusty Density Sensor 3-44 Imaging Unit is Near End of Life 3-34 Transfer Roller is at End of Life 3-37 Replace Fuser 3-39 Non-Xerox [C][M][Y][K] Toner Cartridge 3-49 Replace Maintenance Kit 3-52 Unsupported Configuration 3-66 Duplicate IP address detected 3-66 Note Warning messages do not have assigned codes.
Page 109: Using The Troubleshooting Procedures
Error Messages and Codes Using the Troubleshooting Procedures lists the error message(s) addressed by each Applicable Status Code(s) troubleshooting procedure. assist you in locating Applicable Parts Wiring and Plug/Jack References information available for a particular part or procedure. 3.Follow each in a troubleshooting procedure sequentially in the order Step given until the problem is fixed or resolved.
Page 110 Error Messages and Codes Before measuring voltages make sure the printer is switched On, the Imaging Unit and the paper trays are in place, and the interlock switch is actuated, unless a troubleshooting procedure instructs otherwise. All voltage values given in the troubleshooting procedures are approximate values.
Page 111: Jam Error Procedures
Error Messages and Codes Jam Error Procedures Jam at Fuser: Jam F Paper did not reach the Exit Sensor on time or the Exit Sensor indicates that paper remains in the Fuser Exit Roller. Applicable Status Code: Code 152: Jam at Fuser Initial Actions: ■...
Page 112 Error Messages and Codes Troubleshooting Procedures Table (Continued) Step Action and Questions Remove the Fuser and check for Replace the parts Go to Step 3. broken or bent pins. concerned. Reinstall the Fuser. Go to Step 4. Complete Does error recur after the Fuser Assembly has been replaced? Test the Exit Sensor.
Page 113: Jam At Duplex: Jam D
Error Messages and Codes Jam at Duplex: Jam D The Duplex Jam Sensor indicates that paper did not reach the sensor on time or that paper remains in the Chute Assembly Out. Applicable Status Code: Code 153: Jam at Duplex Initial Actions: ■...
Page 114 Error Messages and Codes Troubleshooting Procedures Table (Continued) Step Action and Questions Check FRONT/DUP Harness Go to Step 6. Replace the continuity. FRONT/DUP Harness. 1. Disconnect P/J133 and P/J13. 2. Check continuity between J133 <=> Print a Test Print in Duplex mode Replace the Chute Go to Step 7.
Page 115: Jam At Registration Roller: Jam Rr
Error Messages and Codes Jam at Registration Roller: Jam RR The Registration Sensor indicates that paper did not reach the sensor on time or that paper remains in the Registration Chute. Applicable Status Code: Code 154: Registration Jam Initial Actions: ■...
Page 116 Error Messages and Codes Troubleshooting Procedure Table Step Action and Questions Check the following for damage. Clean or replace Go to Step 2. as needed. Registration Sensor Actuator, ■ PL4.1.1 Registration Roller Assembly, ■ PL4.2.1 Is there any damage? Test the Registration Sensor. Go to Step 6.
Page 117: Misfeed At Tray 1 (Mpt): Jam T1
Error Messages and Codes Misfeed at Tray 1 (MPT): Jam T1 Paper fed from Tray 1 (MPT) did not reach the Registration Sensor on time. Applicable Status Code: Code 155: Misfeed at Tray 1 Initial Actions: ■ Ensure that Tray 1(MPT) is securely attached to the printer. ■...
Page 118 Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check the Registration Sensor Go to Step 4. Connect the connection. sensor. Is the Registration Sensor connected to the harness? Check all pins of the REGISNR Harness Go to Step 5. Replace the PL4.1.4 for continuity.
Page 119 Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check Turn Roller function. Go to Step 16. Go to Step 13. 1. Perform Steps 1 ~ 3 on (page 8-22). 2. Open and close the front door. 3.
Page 120: Misfeed At Tray 2: Jam T2
Error Messages and Codes Misfeed at Tray 2: Jam T2 Paper fed from Tray 2 did not reach the Registration Sensor on time. Applicable Status Code: Code 156: Misfeed at Tray 2 Initial Actions: ■ Try picking paper from a different tray. ■...
Page 121 Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check all pins on the REGISNS Go to Step 5. Replace the Harness PL4.1.4 for continuity. Registration Sensor 1. Disconnect P/J181 and P/J18. Harness. 2. Check continuity between J181 <=> Check the Registration Sensor signal.
Page 122 Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Test the Turn Clutch. Check that the Go to Step 14. Clutch doesn’t 1. Close the Interlock Switch while slip. Check the testing. gears for damage. 2. Run the Service Diagnostics Tray 1 (MPT) Turn Clutch test.
Page 123: Misfeed At Tray 3: Jam T3
Error Messages and Codes Misfeed at Tray 3: Jam T3 Paper being fed from either the 550-Sheet Feeder or the top tray of the 1100- Sheet Feeder did not reach the Registration Sensor on time. Applicable Status Code: Code 157: Feed Jam Initial Actions: ■...
Page 124 Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Test the Drive Motor. Replace the Go to Step 4. Engine Control 1. Close the Interlock Switch while testing. Board 2. Run the Service Diagnostics HCF/LTA (page 8-106). Motor test.
Page 125 Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check Turn Clutch resistance. Go to Step 13. Replace the Disconnect P/J825. Turn Clutch Is the resistance between J825-1 <=> (Part of the J825-2 less than 200Ω? Paper Pick Assembly) (page 8-124).
Page 126: Misfeed At Tray 4: Jam T4
Error Messages and Codes Misfeed at Tray 4: Jam T4 Paper being fed from the 1100-Sheet Feeder did not reach the Registration Sensor on time. Applicable Status Code: Code 158: Feed Jam Initial Actions: ■ Try picking paper from a different tray. ■...
Page 127 Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check for +24 V to the OPTFDR Board. Replace the Go to Step 6 Lower Circuit 1. Disconnect P/J83. Board HCF. 2. Close the Interlock Switch while testing. Is the voltage between P83-3 <=>...
Page 128 Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Test the Feed Solenoid. Check the feed Go to Step 15. Run the Service Diagnostics Feed Solenoid solenoid test. stopper and Does the solenoid function correctly? replace if necessary.
Page 129: Misfeed At Tray 5: Jam T5
Error Messages and Codes Misfeed at Tray 5: Jam T5 Paper being fed from the 1100-Sheet Feeder did not reach the Registration Sensor on time. Applicable Status Code: Code 159: Feed Jam Initial Actions: ■ Try picking paper from a different tray. ■...
Page 130 Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check for +24 V to the OPTFDR Board. Replace the Go to Step 6 Lower Circuit 1. Disconnect P/J83. Board HCF. 2. Close the Interlock Switch while testing. Is the voltage between P83-3 <=>...
Page 131 Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Test the Feed Solenoid. Check the feed Go to Step 15. Run the Service Diagnostics Feed Solenoid solenoid test. stopper and Does the solenoid function correctly? replace if necessary.
Page 132: Door And Cover Error Procedures
Error Messages and Codes Door and Cover Error Procedures Close Front Door The Interlock Switch indicates that Door A or B is open. Applicable Status Code: Code 150: Front Door is open Initial Actions: ■ Ensure that the doors are free of obstructions and fully closed. ■...
Page 133: Consumable/Routine Maintenance Procedures
Error Messages and Codes Consumable/Routine Maintenance Procedures Install or Reseat Imaging Unit The Imaging Unit CRUM fails to detect the Imaging Unit. Applicable Status Code: Code 212: Install or Reseat Imaging Unit Initial Actions: ■ Remove and reseat the Imaging Unit. ■...
Page 134: Replace Imaging Unit Or Imaging Unit Is Near End Of Life
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check all pins on the FAN/PHD/MOT Go to Step 6 Replace the Harness PL10.1.9 for continuity. FAN/PHD/MOT Harness 1. Disconnect P/J484 and P/J48. 2. Check continuity between J48 <=> P484.
Page 135: Install Or Reseat Transfer Roller
Error Messages and Codes Troubleshooting Procedure Table Step Actions and Questions Check the following for evidence of Replace any Go to Step 2. fault or damage: damaged parts. Imaging Unit PL6.1.1 ■ CRUM Connector PL7.1.4 ■ Is there any damage? Replace the Imaging Unit.
Page 136 Error Messages and Codes Troubleshooting Procedure Table Step Actions and Questions Check the following for evidence of Replace any Go to Step 2. fault or damage: damaged parts. Transfer Roller PL5.1.4 ■ CTD (ADC) Sensor PL5.2.19 ■ Is there any damage? Clean the CTD (ADC) Sensor.
Page 137: Replace Transfer Roller Or
Error Messages and Codes Replace Transfer Roller or Transfer Roller Is at End of Life The Toner Full Sensor indicates that the Transfer Roller requires replacement. Applicable Status Code: Code 206: Replace Transfer Roller Warning: Transfer Roller is at End of Life Initial Actions: ■...
Page 138: Install Or Reseat Fuser
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check the Toner Full Sensor signal. Go to Step 5. Go to Step 4. 1. Remove the Transfer Roller Assembly. 2. Disconnect P/J142. Does the voltage between J142-2 <=> J142-3 = 0 V? Check all pins on the TNRFULL/FSR Replace Sensor...
Page 139: Replace Fuser
Error Messages and Codes Troubleshooting Procedure Table Step Actions and Questions Cycle power to the printer. Go to Step 2. Complete Does the error persist? Check the Fuser for damage. Replace the Fuser, Go to Step 3. Is the Fuser damaged? then cycle power.
Page 140 Error Messages and Codes Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack References Fuser, PL5.1.1 Print Engine Map 2 - P/J Locator (page 10-6) ■ ■ FSR/ADC Harness PL5.2.28 Print Engine Map 3 - P/J Locator (page 10-7) ■ ■ EEPROM Board, PL 9.1.12 Print Engine Fuser Wiring (page 10-22) ■...
Page 141: Install Or Lock [Y] [M] [C] [K] Toner Cartridge
Error Messages and Codes Install or Lock [Y] [M] [C] [K] Toner Cartridge The printer does not detect the presence of one of the Toner Cartridges. Applicable Status Codes: Code 208: Install or Lock Cyan Toner Cartridge Code 209: Install or Lock Magenta Toner Cartridge Code 210: Install or Lock Yellow Toner Cartridge Code 211:...
Page 142: Replace [Y] [M] [C] [K] Toner Cartridge Or [Y] [M] [C] [K] Toner Is Low
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check the Toner Present signal. Go to Step 5. Go to Step 4. Disconnect P/J342. Does P342-5 <=> P342-4 [Y], 3 [M], 2 [C], 1 [K] read 0 V? Check the Toner Present Switch Go to Step 5.
Page 143 Error Messages and Codes Initial Actions: ■ Print the Supplies Usage page to verify remaining cartridge life and install date. ■ Replace the affected cartridge and cycle printer power. ■ If the problem persists, follow the procedure below. Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack References No Toner Sensor, PL7.2.5...
Page 144: Dusty Density Sensor
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Is the auger tube of the problem color Go to Step 7. Inspect the toner full of toner near the hopper end? cartridge for dispense problems. Check the Engine Control Board. Go to Step 8.
Page 145: Remove Ribbon From [Y] [M] [C] [K] Toner Cartridge
Error Messages and Codes Troubleshooting Procedure Table Step Actions and Questions Check the following for evidence of fault Replace the Go to Step 2. or damage: damaged parts. Transfer Roller Assembly, PL5.1.4 ■ CTD (ADC) Sensor, PL5.2.19 ■ Check the CTD (ADC) Sensor Go to Step 3.
Page 146: Tray 2 Paper Is Low
Error Messages and Codes Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack References Pertinent toner cartridge, ■ PL7.2.8~11 Troubleshooting Procedure Table Step Actions and Questions Has the shipping ribbon been Go to Step 2. Remove the completely removed from the Toner ribbon and cycle Cartridge? printer power.
Page 147: Tray [3] [4] [5] Paper Is Low
Error Messages and Codes Troubleshooting Procedure Table Step Actions and Questions Fill the tray with paper. Go to Step 2. Complete Does the error occur if the tray is full? Check the following for evidence of fault Replace any Go to Step 3. or damage: damaged parts.
Page 148 Error Messages and Codes Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack References For 550-Sheet Feeder: 550-Sheet Feeder P/J Locator (page 10-12) ■ 550-Sheet Feeder Tray Wiring (page 10-35) ■ Low Paper Sensor, PL11.3.7 ■ 1100-Sheet Feeder P/J Locator (page 10-10) Low Paper Actuator, PL11.3.16 ■...
Page 149: Replace Non-Xerox [Y] [M] [C] [K] Toner Cartridge
The CRUM Reader detected a CRUM ID error or a Non-Xerox Toner Cartridge. An empty or non-genuine Xerox cartridge, a fatal cartridge error, or a fatal printer error can cause this error. Check for an error code in the help text prior to troubleshooting.
Page 150: Non-Phaser 6300/6350/6360 Fuser
Step Actions and Questions Replace the affected Toner Cartridge. Go to Step 3. Complete Does the error persist after a genuine Xerox Toner Cartridge is installed? Check the CRUM Reader Board Go to Step 4. Reconnect the connection. CRUM Reader...
Page 151 Step Actions and Questions Check the Fuser part number. Go to Step 2. Replace the Is the Fuser a genuine Xerox part. Fuser (page 8-7). Check the Fuser for damage. Replace the Fuser. Go to Step 3. Is the Fuser damaged? Check Fuser installation.
Page 152: Replace Maintenance Kit
Note Two versions of the Long Life Maintenance Kit are available. The 6300/ 6350 requires P/N 650-4363-00, while the 6360 uses P/N 604K48020. See “Xerox Supplies and Accessories” on page 9-58. Applicable Status Code: Code 101: Replace Maintenance Kit...
Page 153: Non-Xerox Imaging Unit
Error Messages and Codes Non-Xerox Imaging Unit An Imaging Unit CRUM I.D. error indicates that a non-Xerox Imaging Unit is installed. Applicable Status Code: Code 95: CRUM I.D. error. Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack References Imaging Unit, PL6.1.1 Print Engine Map 2 - P/J Locator (page 10-6) ■...
Page 154: Metered Toner Is Not Enabled
Error Messages and Codes Metered Toner Is not Enabled A metered toner cartridge is installed while metered toner is not enabled. Initial Actions: ■ Ensure that the Toner Cartridge installed matches the printer's configuration. ■ Cycle the printer's power. ■ If the problem persists follow the procedure below.
Page 155: Tray And Media Errors
Error Messages and Codes Tray and Media Errors When a tray is pulled out that prevents printing during a print job, an error condition exists.When a tray is pulled out while no job is printing or that does not prevent printing during a print job, a warning condition exists. Insert Tray [2] or Tray [2] Missing The Tray 2 Paper Size Switch indicates that Tray 2 is not installed.
Page 156: Insert Tray [3] [4] [5] Or Tray [3] [4] [5] Missing
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Go to Step 4 Replace the Check the Paper Size Switch signals. Paper Size 1. Disconnect P/J47. Switch 2. Verify +3.3 V on pins (page 8-28). P/J47-1 <=> P47-3 P/J47-2 <=>...
Page 157 Error Messages and Codes Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack References For 550-Sheet Feeder: Paper Size Switch Signals table (page 2-7) ■ 550-Sheet Feeder P/J Locator (page 10-12) ■ Paper Size Switch, PL11.2.6 ■ 550-Sheet Feeder Tray Wiring (page 10-35) Paper Tray, PL11.4.1 ■...
Page 158: Out Of Paper; Load Tray 1 (Mpt) With [Size] [Type]
Error Messages and Codes Out of Paper; Load Tray 1 (MPT) with [size] [type] The Tray 1 (MPT) No Paper Sensor indicates Tray 1 (MPT) is empty. Applicable Status Code: Code 165: Out of Paper; Load Tray 1 (MPT) Initial Actions: ■...
Page 159: Out Of Paper; Load Tray [2][3][4][5] With [Size][Type]
Error Messages and Codes Out of Paper; Load Tray [2][3][4][5] with [size][type] The No Paper Sensor for the indicated tray reports the tray is empty. Applicable Status Codes: Code 166: Out of Paper; Load Tray 2 Code 167: Out of Paper; Load Tray 3 Code 168: Out of Paper;...
Page 160 Error Messages and Codes Troubleshooting Procedure Table Step Actions and Questions Fill the tray. Go to Step 2. Complete Does the error occur even if the tray is full? Check the following for evidence of fault or Replace any Go to Step 3. damage: damaged parts.
Page 161: Output Tray Is Full, Unload Paper
Error Messages and Codes Output Tray Is Full, Unload Paper The Full Stack Sensor indicates the output tray is full. Applicable Status Code: Code 191: Output Tray is Full Initial Actions: ■ Ensure that the output tray is empty and the actuator is in the correct position.
Page 162: Media Mismatch Errors
Error Messages and Codes Media Mismatch Errors Wrong Paper Size or Paper Not Availabe; Load Tray 1 (MPT) with [size][type] Tray 1 (MPT) Paper Size mismatch error. Applicable Status Code: Code 176: Wrong Paper Size; Load Tray 1 (MPT) with [size] [type] Code 186: Paper Not Available;...
Page 163: Wrong Paper Size Or Paper Not Availabe; Load Tray 2 With [Size][Type]
Error Messages and Codes Wrong Paper Size or Paper Not Availabe; Load Tray 2 with [size][type] Tray 2 Paper Size mismatch error. Applicable Status Code: Code 177: Wrong Paper Size; Load Tray 2 with [size] [type] Code 187: Paper Not Available; Load Tray 2 with [size] [type] Initial Actions: ■...
Page 164: Wrong Paper Size Or Paper Not Availabe; Load Tray [3][4][5] With [Size][Type]
Error Messages and Codes Wrong Paper Size or Paper Not Availabe; Load Tray [3][4][5] with [size][type] Tray [3] [4] [5] paper size mismatch error. Applicable Status Codes: Code 178: Wrong Paper Size; Load Tray 3 with [size] [type] Code 179: Wrong Paper Size;...
Page 165: Configuration Errors
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Go to Step 4. Replace the Check the Paper Size Switch signals. affected Paper Verify +3.3 V on pins: Size Switch P/J821-1 <=> P/J80-4 (page 8-28). P/J821-3 <=> P/J80-2 P/J821-4 <=>...
Page 166: Duplicate Ip Address Detected
Error Messages and Codes Duplicate IP Address Detected Another device on the network is using the IP address assigned to this printer. Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack References Image Processor Board, PL9.1.3 ■ Troubleshooting Procedure Table Step Actions and Questions Check the TCP/IP Address stored in Advise the...
Page 167: Fatal Error Procedures
Error Messages and Codes Fatal Error Procedures Laser Failure An error was detected in the Laser Unit. Applicable Status Codes: Code 07: Laser power has failed Code 08: Start of Scan (SOS) failure 1 Code 09: Start of Scan (SOS) failure 2 Code 10: Warm up failure Code 11:...
Page 168: Density Sensor Failure
Error Messages and Codes Density Sensor Failure An error was detected in the CTD (ADC) sensor. Applicable Status Codes: Code 13: Density Sensor Failure. Code 14: Density Limit Over Output. Code 15: Density Limit. Code 16: This is the generic fault used by the engine if a lower level error cannot be reported to the controller.
Page 169: Fuser Failure
Error Messages and Codes Fuser Failure The Fuser temperature regulation has failed. Applicable Status Codes: Code 40: The temperature sensor sensed an overheat condition. Code 41: The temperature sensor sensed a low temperature condition. Code 42: Temperature sensor not providing an output. Code 43: Warm up failure.
Page 170 Error Messages and Codes Fuser Failure The Fuser heater control circuitry has failed. Applicable Status Code: Code 44: Heater Control failure. Initial Actions: ■ Reseat the Fuser and cycle printer power. Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack References Fuser, PL5.1.1 Print Engine Map 2 - P/J Locator (page 10-6) ■...
Page 171: Fuser Failure
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check all pins on the LV Harness Replace the Replace the LV PL10.1.2 for continuity. Engine Control Harness. Board 1. Disconnect P/J61 and P/J165. (page 8-106). 2. Check continuity between J61 <=> J165.
Page 172: Fuser Fan Failure
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check the Fuser for damage. Repair or replace Go to Step 3. Is the Fuser connector damaged? the Fuser. Replace the Fuser (page 8-7). Go to Step 4. Complete Does the error persist? Check all pins on the FSR/ADC...
Page 173: Rear Fan Failure
Error Messages and Codes Troubleshooting Procedure Table Step Actions and Questions Check all pins on the FAN/PHD/MOT Go to Step 5. Replace the Harness PL10.1.9 for continuity. FAN/PHD/MOT Harness. 1. Disconnect P/J48 and P/J482. 2. Check continuity between J48 <=> P483.
Page 174: Lvps Fan Failure
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check the fan rotation signal to the Replace the Rear Go to Step 7. LVPS. Fan (page 8-103). Print one sheet. Is there +3.3 V between P/J166-1 <=> P/J166-3? Check the rotation signal from the Replace the LVPS...
Page 175: Fan Failure
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Test the LVPS Fan. Go to Step 6. Go to Step 5. Run the Service Diagnostics LVPS Fan test. Does the fan operate? Check for +24 V to the fan. Replace the LVPS Replace the Disconnect P/J167.
Page 176: Fuser Firmware Failure
Error Messages and Codes Troubleshooting Procedure Table Step Actions and Questions Check the fans for damage or debris: Replace the Go to Step 3. defective fan. Fuser Fan, PL1.1.19 ■ Rear Fan, PL5.3.31 ■ LVPS Fan, PL1.1.31 ■ Is either fan damaged? Replace the defective fan.
Page 177: Engine Firmware Failure
Error Messages and Codes Troubleshooting Procedure Table Step Actions and Questions Check the Fuser connection for Repair or replace Go to Step 3. damage. the parts. Any broken or bent pins? Replace the Fuser. Go to Step 4. Complete Does the error persist? Check all pins on the FSR/ADC Replace the Replace the FSR/...
Page 178: Engine Nvram Failure
Error Messages and Codes Engine Firmware Failure The Engine Control Board detected a firmware error. Applicable Status Codes: Code 72: NVRAM error Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack References Engine Control Board, Pl9.1.16 Print Engine Map 3 - P/J Locator (page 10-7) ■...
Page 179 Error Messages and Codes ■ Check the Imaging Unit and print engine CRUM connections for damage or misalignment. See page 8-81. Inspect the Imaging Unit connector for any damage. If damage is found, use tweezers, or similar device, to gently remove any deformed plastic from the connector housing.
Page 180: [Y] [M] [C] [K] Toner Cartridge Failure
Replace the affected Toner Cartridge. Go to Step 3. Complete Does the error persist after a genuine Xerox Toner Cartridge is installed? Check the CRUM Reader connection. Go to Step 4. Connect the Is P/J341 connected to the harness?
Page 181: Environmental Sensor Failure
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check all pins on the RFID Harness Replace the Replace the RFID PL7.2.17 for continuity. Engine Control Harness. Board 1. Disconnect P/J3411 and P/J34. (page 8-106). 2. Check continuity between P3411 <=>...
Page 182: Fuser Motor Failure
Error Messages and Codes Fuser Motor Failure The Fuser Motor rotation signal indicates that the motor is no longer operational. Applicable Status Code: Code 103: Fuser Motor Failure Initial Actions: ■ Ensure that the Fuser is fully seated and locked in position. ■...
Page 183: Developer Motor Failure
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Check for +24 V to the Fuser Motor. Go to Step 6. Go to Step 5. Is the +24 V across P/J521-10 <=> P/J 521-8? Test the Interlock Switch. Go to Step 6.
Page 184: Main Motor Failure
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Test the Developer Motor. Go to Step 5. Go to Step 4. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Developer Motor test. Does the motor operate? Check for +24 V to the Developer Go to Step 6.
Page 185: Motor Failure
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Test the Main Motor. Go to Step 5. Go to Step 4. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Main Motor test. Does the motor operate? Check for +24 V to the Main Motor.
Page 186: Disk Failure
Error Messages and Codes Troubleshooting Procedure Table (Continued) Step Actions and Questions Is the failed part the Fuser Drive Go to Test the Motor? (page 3-85). Developer Motor. Is the failed part the Developer Drive Go to Replace the Motor? (page 3-85).
Page 187: Image Density Failure
Error Messages and Codes Image Density Failure The engine detected a low-density image condition. Applicable Status Code: Code 77: Low Density Failure Initial Actions: ■ Ensure the Transfer Roller and surrounding area is free of waste toner. ■ Clean the CTD (ADC) Sensor. ■...
Page 188 Error Messages and Codes 3-88 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 189: General Troubleshooting
General Troubleshooting In this chapter... ■ Introduction ■ System Startup ■ Power On Self Test (POST) ■ Service Diagnostics ■ Service Diagnostics Utilities ■ Control Panel Troubleshooting ■ Inoperable Printer Troubleshooting ■ Paper Size Switch Assembly ■ Power Supply ■ AC Power Supply Troubleshooting ■...
Page 190: Introduction
For Hard Faults, the display indicates the last test run and “CALL SERVICE”. After the POST tests have successfully finished, the Xerox ‘splash screen’ displays on the Control Panel and PostScript begins initialization. The Control Panel LED turns Green and the display reads Warming up - Please wait.
Page 191: Power On Self Test (Post)
General Troubleshooting Power On Self Test (POST) POST diagnostics provide a quick means of isolating a defective subsystem associated with the Image Processor Board and SDRAM. There are two kinds of POST faults: soft and hard. A soft fault is any fault that allows the operating system to initialize.
Page 192: Post Soft Fault Messages
General Troubleshooting POST Soft Fault Messages When POST detects a soft error, the printer continues the startup process. Before the printer reaches its “Ready” state, the Startup page is printed with soft errors appearing in a red box. The box contains all soft faults encountered, with the upper left corner of the box in the center of the Startup page, and extending to the right margin, similar to the one shown here.
Page 193: Post Hard Fault Messages
General Troubleshooting POST Hard Fault Messages POST indicates a hard fault by displaying a message on the Control Panel and blinking the fault code on the Health and Control Panel LEDs. There are long and short blinks. A long blink is worth 5 and a short blink is worth 1. As an example, a blink pattern flashed as long, long, short, short, represents fault code 5+5+1+1=12, indicating a failure in the CPU interrupt test.
Page 194: Service Diagnostics
General Troubleshooting Service Diagnostics Service Diagnostics provides tests for most electro-mechanical components in the printer. Service Diagnostics also contains test prints, printer status and some NVRAM access. If confronted with an error that requires more than a cursory investigation to clear or when directed by a troubleshooting procedure, use Service Diagnostics to exercise selected sub-assemblies of parts in the vicinity of the reported error.
Page 195: Service Diagnostics Controls
General Troubleshooting Access Service Diagnostics one of two ways: Entering Diagnostics Without Rebooting the Printer: On the Control panel, select Troubleshooting, and then press the OK button. Select Service Tools, and then press the OK button. Hold down both the Up Arrow and Down Arrow buttons for about three seconds.
Page 196 General Troubleshooting Control Panel Shortcuts The following are Control Panel button sequences that provide shortcuts to specific commands when pressed while turning On the printer’s power. Mode Buttons Pressed at Power On Skip POST Diagnostics Print Service Diagnostics Menu Help (?) Reset PostScript NVRAM Back + OK Password Bypass...
Page 197: Service Diagnostics Utilities
General Troubleshooting Service Diagnostics Utilities Three Service Diagnostics utilities are especially useful for troubleshooting: ■ Status ■ Test Prints ■ Diagnostic Fault History What follows is an overview that describes the function and proper application of each utility. Status Located in the General Status menu, Status reports on the condition of the printer.
Page 198 General Troubleshooting When executed from the Service Diagnostics General Status menu, the Diagnostic Fault History displays on the Control Panel and updates as each error event is detected. Fault History events are recorded only when no pre- existing errors are present. The second and subsequent occurrences of the same event are not recorded.
Page 199 General Troubleshooting Using Diagnostic Fault History The general approach to using the Diagnostic Fault History utility is as follows: Determine the diagnostic test necessary to reproduce a suspected transient event. Determine if the current logged events are important to understanding the problem.
Page 200: Control Panel Troubleshooting
General Troubleshooting Control Panel Troubleshooting No Control Panel Display after Power Is Turned On Remove and reseat the Image Processor Board (page 8-99). Print an Engine Test Print (page 5-10). Replace the Image Processor Board (page 8-99) (if Step 2 passes). See “DC Power Supply Troubleshooting”...
Page 201: Inoperable Printer Troubleshooting
General Troubleshooting Inoperable Printer Troubleshooting Engine Power-Up Sequence Engine Control Board logic check Imaging Unit (Missing, NVRAM (CRUM) Error, CRUM ID, Life Over) Fuser (Missing, NVRAM (CRUM) Error, Life Over) Toner Cartridge (Missing, Life Over) Transfer Roller (Missing, Life Over) CTD (ADC) Sensor (Error) All paper sensor (Jam) Door(s) (Open)
Page 202: Paper Size Switch Assembly
General Troubleshooting Paper Size Switch Assembly Paper size and tray presence is detected by the state of the upper, middle, and lower switches of the Paper Size Switch. A failed or jammed switch effects the printer’s ability to accurately detect paper size or the presence of the paper tray.
Page 203: Ac Power Supply Troubleshooting
General Troubleshooting +24 VDC Output Stopped By Interlock Switch Opening Door A or B opens the Interlock Switch. This shuts off the +24 VDC supplied to the motors, clutches, and solenoids. AC Power Supply Troubleshooting Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack References LVPS, PL9.1.6 Print Engine Power Wiring Diagram (page 10-17)
Page 204 General Troubleshooting Troubleshooting Procedure Table (Continued) Step Action and Questions 1. Disconnect the connectors J163, Go to Step 4. Replace the J164 and J165 from the LVPS. LVPS (page 8-100). 2. Turn the AC power switch On. 3. Verify the DC voltages between the following pins on the LVPS: P163-1 <=>...
Page 205: Ram Memory Fault Isolation
Check that the RAM devices are making positive contact with their connectors. 1.Power off the printer. 2.Remove and re-install the RAM memory after verifying it meets the Xerox specifications. See “Memory Specifications” on page 1-12. If the problem persists, use the following procedure to correct it.
Page 206 General Troubleshooting Troubleshooting Procedure Table (Continued) Step Action and Questions Print a Startup Page and review the Replace the Go to Step 5. contents. DIMM and go to Does the Startup Page identify a failed Step 9. memory DIMM? Are there two DIMMs installed in the Go to Step 6.
Page 207: Media Jams And The Paper Path
The printer may have trouble picking glossy or overly smooth paper. Use only Xerox Premium Transparency Film in this printer. Inspect the paper for bent, torn, or folded corners. Check the paper path for obstructions or debris.
Page 208: Skewed Image
General Troubleshooting Skewed Image The image area is not parallel, Skewed, with the sides of the page but the printer neither jams nor displays an error code. Remove the tray and ensure the paper guides are set correctly. Check that the correct type of media for the tray is being used. Ensure that the tray has not been over filled.
Page 209: Fuser Jams
General Troubleshooting Fuser Jams Check that the Fuser is properly seated, locked, and operates normally. Ensure that the paper is in good condition and is listed on the Paper Tips page as supported media. Try loading new media from a fresh ream. Ensure that only supported transparency film is being used.
Page 210: Operating System And Application Problems
Operating System and Application Problems Print a Status page to ensure the problem is not printer related. See “Status Page” on page 3-3. Troubleshooting tips and additional information are also available on the Xerox web site at: www.xerox.com/office/support. Macintosh Printing Problems Image Never Prints...
Page 211: Windows Printing Problems
Printer’s Address text area. Click on the Printer Configuration pull-down menu, and then select XEROX. A scrolling list should display. Pick the correct Xerox Phaser 6300 or 6350 configuration. You can check the exact configuration on the printer’s Startup page in the upper right corner.
Page 212: Network Problems
General Troubleshooting Network Problems The Phaser 6300/6350/6360 printers include diagnostic tools to help resolve networking problems that prevent printing. Located in the Troubleshooting menu is the Network Problems menu. The Network Problems menu lists the Network Diagnostics test and the Network Log Pages. Use these tools to verify network connectivity.
Page 213 General Troubleshooting Windows Ethernet Port Verification Connect a crossover cable between the printer and computer’s Ethernet Ports. Verify that the printer is Ready To Print. Click Start, and then Run at the computer to access the Run dialog. Type in cmd and click OK on the Run dialog to launch the MS-DOS command window.
Page 214: Network Logging
General Troubleshooting If the number of packets sent and received match, the test was successful and the Ethernet port is functioning. If the request times out and fails, the cable or the port are malfunctioning. Network Logging Four logs are stored in the printer that detail network functions. The logs contain TCP/IP and AppleTalk initialization and runtime events.
Page 215: Usb Port Testing
General Troubleshooting USB Port Testing In situations where USB communications fail, test the printer’s USB Port directly using a USB cable and a second, known good, USB Port. A successful test using this procedure eliminates the printer’s USB Port as the root cause.
Page 216 General Troubleshooting 4-28 Phaser 6300/6350/6360 Service Manual...
Page 217: Print-Quality Troubleshooting
Print-Quality Troubleshooting In this chapter... ■ Print-Quality Problems Overview ■ Test Prints ■ Engine Test Print ■ Print-Quality Troubleshooting Chapter...
Page 218: Print-Quality Problems Overview
Print-Quality Troubleshooting Print-Quality Problems Overview Print-quality defects can be attributed to printer components, consumables, media, internal software, external software applications, and environmental conditions. To successfully troubleshoot print-quality problems, eliminate as many variables as possible. The first step is to generate prints using printable pages embedded in the printer on laser paper from the supported media list.
Page 219: Defects Associated With Specific Printer Components
Print-Quality Troubleshooting Defects Associated with Specific Printer Components Some print-quality problems can be associated with specific assemblies, the most common problems and the associated assemblies are listed below. Also, refer to the printer’s Troubleshooting Print Quality Problems pages or a specific print-quality troubleshooting procedure for more information.
Page 220 Print-Quality Troubleshooting Fuser ■ Hot or Cold Offsetting ■ Repeating Defects Repeating Defects Maintenance Item Component Distance between Defects Developer Assembles Magnetic (Mag) Roller 34 mm (1.34 in.) [YMCK] Imaging Unit Drum Charge (RTC) Rollers 31 mm (1.22 in.) OPC Drum Rollers 74 mm (2.91 in.) IDT Rollers 132 mm (5.20 in.)
Page 221: Test Prints
This page consists of four 25% tint primary color bands. Analyzing the Test Print ■ Repeating defects ■ Missing Color(s) ■ Streaks ■ Voids ■ Banding Xerox Phaser 6300DP Service Prints[Page 1/3] Media Type: Paper, Letter s6360-101 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 222: Test Print 2: Rgb Test Print
This page consists of 80% solid fill in RGBK Bands. Analyzing the Test Print ■ Wrinkling ■ Creases ■ Roller marks ■ Scratches ■ Cold Offset Xerox Phaser 6300DP Service Prints[Page 2/3] Media Type: Paper, Letter s6360-102 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 223: Test Print 3: Test Patterns
Print-Quality Troubleshooting Test Print 3: Test Patterns Phaser 6360DP Phaser 6360DP Xerox Phaser 6360DP Service Prints[Page 3/3] Media Type: Paper, Letter s6360-103 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 224 Print-Quality Troubleshooting Analyzing the Test Patterns Color Registration (Horizontal): The colored lines should match up as shown below. Perform the color registration procedure. See “Vertical and Horizontal Color Registration” on page 6-3. Good Good s6360-104 Color Registration (Vertical): The colored lines should match up as shown below.
Page 225: 600 X 600 Test Print
Print-Quality Troubleshooting 600 x 600 Test Print This test print is used to verify margins and color registration. The colors should be aligned vertically and horizontally. Correctly Aligned Registration Example Black (K) Yellow (Y) Cyan (C) Magenta (M) 128 dot About 2 mm 128 dot About...
Page 226: Engine Test Print
Print-Quality Troubleshooting Engine Test Print Isolate printer hardware problems to either the Engine Control or Image Processor Board by running the Engine Test print. If the print is successfully printed, focus on the Image Processor Board or its components (RAM, Hard Drive, Configuration Card, etc.).
Page 227: Print-Quality Troubleshooting
Print-Quality Troubleshooting Print-Quality Troubleshooting Light Prints The overall image density is too light. Initial Actions ■ Verify the media used is supported by this printer. ■ Verify the media settings are correct at the Control Panel. ■ Run the color calibration routine prior to using this troubleshooting procedure.
Page 228 Print-Quality Troubleshooting Troubleshooting Procedure Table (Continued) Step Actions and Questions Replace the Engine Control Board Complete Go to Step 6. (page 8-106). Does the image quality improve? Replace the HVPS (page 8-111). Complete Go to Step 7. Does the image quality improve? Check the Developer Assembly Complete Go to Step 8.
Page 229: Light Print In Only One Color
Print-Quality Troubleshooting Light Print in Only One Color Only one color; yellow, magenta, cyan, or black, is too light on the printed image. The test print is 25% coverage. Initial Actions ■ Verify that color calibration has been performed prior to using this troubleshooting procedure.
Page 230 Print-Quality Troubleshooting Troubleshooting Procedure Table (Continued) Step Actions and Questions Test the Toner Motor and Auger Go to Step 4. Complete system. 1. Run the Service Diagnostics Toner Motor test for the affected color. 2. Vacuum out the Auger Tube from both ends, reinstall, and and run the Toner Motor to refill the Auger Tube.
Page 231: Blank Prints
Print-Quality Troubleshooting Blank Prints Initial Actions ■ Run the Engine Test print to help isolate the problem between the Image Processor Board and the Engine Control Board. Troubleshooting Reference Table Applicable Parts Example Print Imaging Unit, PL6.1.1 ■ Developer Frame Assembly, PL7.1.1 ■...
Page 232: Black Prints With White Margin Border
Print-Quality Troubleshooting Black Prints with White Margin Border The entire image area, except the margins, are black. Troubleshooting Reference Table Applicable Parts Example Print Imaging Unit, PL6.1.1 ■ Developer Frame Assembly, PL7.1.1 ■ Laser Unit, PL6.1.2 ■ HVPS, PL9.1.21 ■ Engine Control Board, PL9.1.16 ■...
Page 233: Solid Dark Or Dirty Prints, No Border
Print-Quality Troubleshooting Solid Dark or Dirty Prints, No Border This print-quality symptom is a composite image of all colors with no margin. This is caused by a charge voltage or cleaning system failure. Troubleshooting Reference Table Applicable Parts Example Print Imaging Unit, PL6.1.1 ■...
Page 234: Horizontal Bands, Voids Or Streaks In Any Or All Colors
Print-Quality Troubleshooting Horizontal Bands, Voids Or Streaks in Any or All Colors There are areas of the image that are extremely light or missing entirely. These missing areas form bands parallel to the leading edge. Initial Actions ■ Confirm that the paper is supported. Poor quality papers can contribute to this type of problem.
Page 235 Print-Quality Troubleshooting Troubleshooting Procedure Table (Continued) Step Actions and Questions Replace the HVPS (page 8-111). Complete Go to Step 7. Does the image quality improve if the HVPS is replaced? Replace the Laser Unit Complete Replace the Engine (page 8-77). Does the image Control Board quality improve if the Laser Unit is (page 8-106).
Page 236: Vertical Bands, Voids Or Streaks In Any Or All Colors
Print-Quality Troubleshooting Vertical Bands, Voids or Streaks in Any or All Colors There are areas of the image that are extremely light or missing entirely. These missing areas form bands that run along the paper from the leading edge to the trailing edge, in the direction of paper travel. Initial Actions ■...
Page 237 Print-Quality Troubleshooting Troubleshooting Procedure Table (Continued) Step Actions and Questions Complete Go to Step 6. CAUTION: Do not clean the Developer Assembly rollers with a cloth. Carefully remove debris from the rollers using tweezers or similar tool. Remove the Developer Frame Assembly (page 8-79).
Page 238: Repeating And/Or Random Spots
Print-Quality Troubleshooting Repeating and/or Random Spots Spots of toner are randomly scattered across the page or at a fixed repeating interval. Initial Actions ■ Verify the Imaging Unit and Transfer Roller are not at or near end of life. Waste toner especially from the Transfer Roller can cause random spots to appear on the page.
Page 239 Print-Quality Troubleshooting Troubleshooting Procedure Table (Continued) Step Actions and Questions Replace the Imaging Unit Complete Go to Step 5. (page 8-7). Does the image quality improve? Replace the Transfer Roller Complete Go to Step 6. (page 8-7). Does the image quality improve? Replace the Fuser (page 8-7).
Page 240: Background Contamination
Print-Quality Troubleshooting Background Contamination There is toner contamination on all or most of the page. The contamination appears as a very light gray dusting. The printer displays no error code. Note Depending on the type of paper and environmental conditions, some light amount of random background spotting (backgrounding) is normal.
Page 241 Print-Quality Troubleshooting Troubleshooting Procedure Table (Continued) Step Actions and Questions Replace the Imaging Unit Complete Go to Step 5. (page 8-7). Does the image quality improve? Replace the Developer Frame Complete Go to Step 6. Assembly (page 8-79). Does the image quality improve? Replace the Fuser (page 8-7).
Page 242: Residual Image, Ghosting Or Hot Offset
Print-Quality Troubleshooting Residual Image, Ghosting or Hot Offset There are faint, ghostly images appearing on the page. The images may be either from a previous page or from the page currently printed. The printer displays no error code. This type of artifact can be related to the percent coverage called out in the file being printed.
Page 243 Print-Quality Troubleshooting Troubleshooting Procedure Table (Continued) Step Actions and Questions Replace the Transfer Roller Complete Go to Step 5. (page 8-7). Does the imaging quality improve? Replace the LVPS (page 8-100). Complete Go to Step 6. Does the image quality improve? Print a Status page, do the Replace the Replace the...
Page 244: Incomplete Fusing Or Cold Offset
Verify the correct media type is set at the printer’s Control Panel. Troubleshooting Reference Table Applicable Parts Example Prints Fuser, PL5.1.1 ■ Xerox Phaser 6300DP Service Prints[Page 2/3] Media Type: Paper, Letter s6360-119 s6360-118 Troubleshooting Procedure Table Step Actions and Questions...
Page 245: Mis-Registration, Color Layers Not Correctly Registered
Print-Quality Troubleshooting Mis-Registration, Color Layers Not Correctly Registered The four colors of the image are not registered correctly into one image. Initial Actions: ■ If the mis-registration is in the horizontal direction, perform the color registration adjustment, see (page 6-3). ■...
Page 246: Dirty Vertical Streaks On The Edges Of The Page
Print-Quality Troubleshooting Dirty Vertical Streaks on the Edges of the Page Simplex Print: Streaks are on the back side of the page. Duplex Print: Streaks are on both sides of the page. Note The most likely cause of this artifact is high clay content paper. This component in the paper gums up the Transfer Roller cleaning blade.
Page 247: Repeating Defect On Right Side Of Page At 34 Mm Intervals
Print-Quality Troubleshooting Repeating Defect on Right Side of Page at 34 MM Intervals Spots of toner are at a fixed repeating interval of approximately 34mm along the right side of the page, close to or outside of the margin. Initial Actions: ■...
Page 248 Print-Quality Troubleshooting If the customer must print high volumes, have the customer alternate between two or more Imaging Units. For example, if a customer needs to print reports with high volume usage for a few days every quarter, suggest the customer alternate imaging units every 1000 to 1500 pages to help reduce process temperatures.
Page 249: Adjustments And Calibrations
Adjustments and Calibrations In this chapter... ■ Calibrations ■ Adjustments ■ Resetting NVRAM ■ Service Diagnostics NVRAM Utilities Chapter...
Page 250: Color Calibration
Adjustments and Calibrations Calibrations Color Calibration Color calibration procedures adjust the printer for optimal color output. Color settings may need adjustment: ■ On initial printer setup. ■ When Toner Cartridges and Imaging Units are replaced. ■ When the printer environment changes. ■...
Page 251: Adjustments
Adjustments and Calibrations Adjustments Vertical and Horizontal Color Registration Vertical Color Registration Vertical color registration adjustment is performed automatically when the Color Registration page is printed or when a different Imaging Unit is detected. No process for manual vertical color registration adjustment is available.
Page 252: Resetting Nvram
Adjustments and Calibrations Resetting NVRAM Printer configuration settings are maintained in non-volitile devices located on the Engine Control Board, Image Processor Board, and the Configuration Card. Note Some differences in NVRAM management capabilities exist between the 6300/6350 and the 6360 models. Procedures marked (6300/6350) are only available on those models.
Page 253: Restore Factory Margins Settings
Adjustments and Calibrations Restore Factory Margins Settings You can reset margin settings to the factory-default values. Caution Use caution when resetting your margins to the factory-default settings. Changing these settings back to factory defaults may not be the last- saved settings if you have previously calibrated your margins. On the Control Panel, select Troubleshooting, and then press the OK button.
Page 254: Resetting Postscript Setup Defaults (6300/6350 Only)
Adjustments and Calibrations Resetting PostScript Setup Defaults (6300/6350 Only) Resetting the PostScript setup values resets PostScript Error Information, Print-Quality Mode, Color Options, and Image Smoothing, to their default values. On the Control Panel, select Printer Setup, and then press the OK button.
Page 255: Resetting All Printer Defaults (Postscript Nvram)
Adjustments and Calibrations Resetting All Printer Defaults (PostScript NVRAM) Resetting NVRAM returns all the Image Processor Board NVRAM-stored parameters to their factory default values. The print counts and the Adobe firmware serial number are not affected by this reset. On the Control Panel, select Troubleshooting, and then press the OK button.
Page 256: Service Diagnostics Nvram Utilities
Adjustments and Calibrations Service Diagnostics NVRAM Utilities Postscript NVRAM Reset Resetting the NVRAM restores all printer values stored in the IP controller NVRAM including network, printer setup, job defaults, color, margin, and calibrations to their factory default values. The print counts and the Adobe firmware serial number are not affected by this reset.
Page 257: Toner Crum Check
Adjustments and Calibrations Toner CRUM Check This utility checks the identity of the Toner Cartridges to verify if the cartridge is a genuine Xerox Toner Cartridge. The utility reports <color> Toner Cartridge is not a genuine Xerox product on the first improper Toner Cartridge detected.
Page 258 Adjustments and Calibrations 6-10 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 259: Cleaning And Maintenance
Cleaning and Maintenance In this chapter... ■ Service Maintenance Procedures ■ Cleaning ■ Maintenance Chapter...
Page 260: Service Maintenance Procedures
Cleaning and Maintenance Service Maintenance Procedures Perform the following procedures whenever you check, service, or repair a printer. Cleaning the printer, as outlined in the following steps, assures proper operation of the printer and reduces the probability of having to service the printer in the future.
Page 261: Cleaning The Imaging Unit
Cleaning and Maintenance Cleaning the Imaging Unit Open Door A and Door C. Remove the Imaging Unit and place it rollers-up on a stable surface. Working quickly to reduce light exposure, clean each rubber roller of foreign matter using a lint-free cloth. Thoroughly clean the entire surface of each roller by rotating the roller using the grey thumbwheel.
Page 262: Cleaning The Laser Windows
Cleaning and Maintenance Cleaning the Laser Windows The four laser windows are positioned behind the Developer Frame Assembly. To clean the windows, remove the Developer Frame Assembly by following the procedure begining on (page 8-79), and then gently wiping each window with a lint free cloth.
Page 263 Cleaning and Maintenance Switch printer power Off and disconnect the power cord. Remove the Top Cover Open the Door A. Open Door C. Remove the Toner Cartridges. Note After removal of the Top Main Cover, re-install the Toner Cartridges to reduce the amount of toner spillage and contamination.
Page 264 Cleaning and Maintenance Lift the cover and remove it from the printer. Hook s6360-131 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 265 Cleaning and Maintenance Remove the screw (metal with flange, 6 mm) that secures the Left Side Cover. Release the hook on the front that holds the Left Side Cover and slide the cover rearward to remove. Hook s6360-136 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 266 Cleaning and Maintenance Pull out the left and right pins that secure Door C. Spread the bosses on the Developer Frame Assembly guides that fit in the left and right notches of Door C and remove the door. Door C s6360-128 Remove the Imaging Unit and place it in a light-proof container.
Page 267 Cleaning and Maintenance Remove the 2 screws (self-tapping, plastic 10 mm) and 3 screws (metal, 6 mm) that secure the HVPS to the frame. Move the HVPS left to release the retaining hooks on the front edge of the board. Unplug connectors (P/J139, 140, 141) and remove the HVPS.
Page 268 Cleaning and Maintenance Unplug the Imaging Unit CRUM connector (P/J484) at the top of the Developer Frame Assembly. Release the hooks to disconnect the 4 toner nozzles attached to the Developer Frame Assembly. Note Check that the toner nozzle shutter is closed. If the shutter is open; close it immediately.
Page 269 Cleaning and Maintenance Open the replacement Developer Assembly packaging and remove the shipping plugs and roller cover from each assembly. Use the plugs, cover and packaging to repack the expended part for return. s6360-379 Release the left and right white stoppers for each Developer Assembly by sliding each stopper upwards to the unlock position and replace all four Developer Assemblies.
Page 270 Cleaning and Maintenance Re-install the Developer Frame Assembly, the HVPS, and Door C. Note Match the colors of the 4 toner nozzles to the correct positions on the Developer Frame Assembly before attaching them. Before reinserting the pins for Door C, verify that the shoulders on the end of each pin faces out and the bosses on the Developer Frame Assembly guides are set in the notches provided in Door C.
Page 271 Cleaning and Maintenance Replace the Imaging Unit. Lift the Retard Holder Assembly upward. Move the assembly to the right to release the Retard Roller from the frame and install the replacement. s6360-15 Close Door A. Open Door B. Phaser 6300/6350/6360 Color Laser Printer Service Manual 7-13...
Page 272 Cleaning and Maintenance Release the 3 hooks that secure the Left Front Cover and remove. s6360-135 Release the hook that secures the nylon Stopper Strap to Door B. s6360-175 Close Door B. 7-14 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 273 Cleaning and Maintenance Remove the Spring and Link on the left side of the frame. s6360-176 Caution As you re-open the Door B latch, hold Door B to prevent the door from falling open. Gently lower the door to a supporting surface. Fully open Door B.
Page 274 Cleaning and Maintenance Release the hook that holds the left side Roll Core retainer on the shaft and slide it to the left. Note the orientation of the Feed Roller and slide the Feed Roller left until the pin on the shaft appears and rotate the Feed Roller to remove it from the shaft.
Page 275 Cleaning and Maintenance Release the locks that secure the Feed Rollers to the Feed and Nudger shafts and remove the rollers. Install the replacement rollers and replace the tray. s6360-152 Install the Universal Paper Tray Retard Roller Assembly (Part of the Paper Feed Roller Kit).
Page 276 Cleaning and Maintenance 7-18 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 277: Service Parts Disassembly
Service Parts Disassembly In this chapter... ■ Overview ■ Maintenance Items and Consumables ■ Print Engine Disassembly ■ Optional 1100-Sheet Feeder Disassembly ■ Optional 550-Sheet Feeder Disassembly Chapter...
Page 278: Overview
Service Parts Disassembly Overview This section contains the removal procedures for field-replaceable parts of the printer listed in the Parts List. In most cases, the replacement procedure is simply the reverse of the removal procedure. In some instances, replacement may require additional steps or specific procedures. These are noted at the end of each disassembly procedure.
Page 279 Service Parts Disassembly Control Panel Front Cover Developer Frame Assembly Developer CRUM Reader LVPS Fan Assemblies Fuser HVPS Rear Cover Front Left Cover Registration Chute Assembly s6360-388 Also note that parent assemblies including unique components have unique part numbers. For example, the Chute Assembly In for the 6360 model includes a different Fuser Drive Assembly than the same part for the 6300/ 6350 model.
Page 280: Standard Orientation Of The Printer
Service Parts Disassembly Standard Orientation of the Printer When needed, the orientation of the printer is called out in the procedure as an aid to locating printer parts. Refer to the following figure to identify the right, left, front, and back sides of the printer. Rear Left Right...
Page 281: Notations In The Disassembly Text
Service Parts Disassembly Note Names of parts that appear in the removal and replacement procedures may not match the names that appear in the Parts List. For example, a part called the Registration Chute Assembly in a removal procedure may appear on the Parts List as Assembly, Chute REGI.
Page 282: Fastener Types
Service Parts Disassembly Fastener Types The following table lists the primary types of Posi-Drive screws used to assemble the printer. The procedures provide dimensional specifications for screws being removed. Posi-Drive Screw Types used in the Printer Type Application Shape Characteristics Self- 1.
Page 283: Maintenance Items And Consumables
Service Parts Disassembly Maintenance Items and Consumables Maintenance items include the Transfer Roller, Imaging Unit, and Fuser. The Paper Feed Rollers are also routine maintenance items, but individual procedures for their removal and replacement are provided on page 8-20 and page 8-57.
Page 284: Toner Cartridge Removal
Service Parts Disassembly Toner Cartridge Removal Caution Clean up any toner spills using a Type II Toner Vacuum only. Never use a damp cloth to clean up spilled toner. If you are removing a Toner Cartridge to facilitate removal of other components, replace the Toner Cartridge as soon as those components have been removed.
Page 285: Print Engine Disassembly
Service Parts Disassembly Print Engine Disassembly Print Engine disassembly is presented in the following procedures organized in the following categories: ■ Covers ■ Trays ■ Feeders ■ Retard and Registration ■ Input and Output Chute Assemblies ■ Xerographics ■ Development ■...
Page 286 Service Parts Disassembly Imaging Unit Top Cover Door C Tray Door A s6360-123 Caution Do not expose the Imaging Unit to light for more than 10 minutes. After removal, cover the Imaging Unit to minimize the amount of light striking the rollers.
Page 287: Covers
Service Parts Disassembly Covers Top Main Cover (PL1.1.4) Remove the Top Cover. Open the Door A. Remove the Toner Cartridges. Open Door C. Remove 2 screws (self-tapping, plastic 10 mm) that secure the Top Main Cover. Release the 2 hooks at the rear of the cover. Hold Door C open slightly.
Page 288: Front Cover (Pl1.1.6)
Service Parts Disassembly Front Cover (PL1.1.6) The Control Panel harness is connected between the Front Cover and Door B. Be careful not damage the harness while removing the cover. Also, the Upper Exit Cover is not captive to the Chute Assembly Out and can fall as the Front Cover is removed.
Page 289: Control Panel (Pl1.1.5)
Service Parts Disassembly Control Panel (PL1.1.5) Remove the Front Cover (page 8-12). Release the 2 hooks that secure the Control Panel to the Front Cover. Front Cover Control Panel s6360-126 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-13...
Page 290: Right Side Cover (Pl1.1.20)
Service Parts Disassembly Right Side Cover (PL1.1.20) Note The Right Side Cover is secured with a metal, 6 mm flange screw. This is a different fastener than the one used on the Left Side Cover. Remove the Top Main Cover (page 8-11). Open Door A.
Page 291: Left Side Cover (Pl1.1.30)
Service Parts Disassembly Left Side Cover (PL1.1.30) Remove the Top Main Cover (page 8-11). Remove the screw (plastic, 10 mm) that fixes the Left Side Cover. Slide the cover rearward to release the hook on the front that also holds the Left Side Cover and remove.
Page 292: Door C (Pl1.1.8)
Service Parts Disassembly Door C (PL1.1.8) Remove the Top Main Cover (page 8-11). Remove the Right Side Cover (page 8-14). Remove the Left Side Cover (page 8-15). Open Door A. Open Door C. Pull out the left and right Studs that secure Door C. Spread the bosses on the Developer Frame Assembly Guides that fit in the left and right notches of Door C and remove the door.
Page 293: Rear Cover (Pl1.1.17)
Service Parts Disassembly Rear Cover (PL1.1.17) The Rear Fan is attached to the Rear Cover. When removing the Rear Cover, use care not to damage the Rear Fan harness. Note On 6360 versions, the LVPS Fan is also attached to the Rear Cover. These models have two vents as shown in the illustration.
Page 294: Right Front Cover (Pl1.1.22)
Service Parts Disassembly Right Front Cover (PL1.1.22) Open Door A. Remove the screw (self-tapping, plastic 10 mm) that secures the Right Front Cover. Open Door A fully, and with Door B partially opened, release the 2 hooks to remove the Right Front Cover. s6360-132 8-18 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 295: Left Front Cover (Pl1.1.28)
Service Parts Disassembly Left Front Cover (PL1.1.28) Open Door B. Release the 3 hooks that secure the Left Front Cover and remove. s6360-135 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-19...
Page 296: Front Feeder Frame Cover (Pl3.1.1)
Service Parts Disassembly Front Feeder Frame Cover (PL3.1.1) Remove Tray 2. Release the four hooks that secure the Front Feeder Frame Cover to the printer. s6360-35 8-20 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 297: Universal Tray
Service Parts Disassembly Universal Tray Retard Assembly (PL2.1.12) Remove the tray. Release the 2 tabs at the left and right of the Turn Chute by pushing inward and open the chute. Rotate the Retard Holder 90 degrees. Slide the Retard Assembly to the left to remove it from the 2 bosses, and then lift upward.
Page 298: Paper Feeder
Service Parts Disassembly Paper Feeder Feeder Chute (PL3.1.2) Remove Tray 2. Push in and then down at the two recesses located at the left and right of the Feeder Chute and swing the Feeder Chute downward. Pull the Feeder Chute forward past the detent, and then down to release the bosses located at each end.
Page 299: Tray Rear Cover (Pl3.1.3)
Service Parts Disassembly Tray Rear Cover (PL3.1.3) Pivot and lift the top of the Tray Rear Cover to remove it from the printer. s6360-140 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-23...
Page 300: Printer Chassis
Service Parts Disassembly Printer Chassis Removal of the printer chassis is required to service the following components: ■ Tray 2 Paper Size Switch ■ Option Feeder Harness ■ Tray 2 Paper Pick Assembly ■ Tray 2 No Paper Sensor and Actuator Caution Two people are required to separate the chassis from the Tray 2 Feeder.
Page 301 Service Parts Disassembly Remove the 4 screws (metal, 6 mm) that secure the printer frame to the LVPS Box. Three of these screws are located on the rear side of the LVPS Box. The forth is located in a cutout at the front, center of the LVPS circuit board.
Page 302 Service Parts Disassembly Remove the 1 screw (silver, 6 mm) that fixes the Power Switch Link Support Bracket and remove the bracket. Unplug connectors (P/J17 and P/J47) from the Engine Control Board. Remove the 4 screws (self-tapping, plastic 10 mm) located around the perimeter of the chassis.
Page 303 Service Parts Disassembly Remove 3 long screws that secure the chassis at the rear left corner, front left corner near the base of Door A, and the front right corner. s6360-384 Remove the Registration Roller Assembly (page 8-41). Loosen the Registration Chute (page 8-37) to provide access to the screw (metal, 6 mm) located directly underneath that secures the printer frame to the Tray 2 Paper Pick Assembly.
Page 304: Paper Size Switch Assembly (Pl3.2.24)
Service Parts Disassembly Paper Size Switch Assembly (PL3.2.24) Remove the Printer Chassis (page 8-24). Remove the screw (self-tapping, plastic 10 mm) that secures the Paper Size Switch to the Right Feeder. Release the Latch and lift the Paper Size Switch from the feeder. Unplug connector (P/J471) from the Paper Size Switch.
Page 305: Option Feeder Harness (Pl3.2.11)
Service Parts Disassembly Option Feeder Harness (PL3.2.11) The option connector located at the end of the Option Feeder Harness may be disconnected from the replacement harness and used to repair a damaged connector. The connector’s construction allows for replacement without removal of the printer chassis.
Page 306: Paper Pick Assembly (Pl3.3.1)
Service Parts Disassembly Paper Pick Assembly (PL3.3.1) Remove the Printer Chassis (page 8-24). Remove the plug (P471) from the Paper Size Switch. Loosen the harness to the Paper Pick Assembly from the Feeder harness guide. Remove the 2 screws (self-tapping, plastic 10 mm) that secure the Paper Pick Assembly to the Feeder and remove.
Page 307: No Paper Sensor (Pl3.3.7)
Service Parts Disassembly No Paper Sensor (PL3.3.7) Remove the Printer Chassis (page 8-24). Remove the Paper Pick Assembly (page 8-30). Unplug connector (P/J472) from the No Paper Sensor. Release the 3 hooks on the sensor to release it from the Paper Pick Assembly.
Page 308: Low Paper Sensor (Pl3.3.7)
Service Parts Disassembly Low Paper Sensor (PL3.3.7) Remove the Low Paper Sensor from the Paper Pick Assembly by reaching in from the front of the printer and squeezing the side hooks of the sensor. Remove Tray 2. Remove the Feeder Chute (page 8-22). Remove the Upper Chute (page 8-33).
Page 309: Upper Chute (Pl3.3.15)
Service Parts Disassembly Upper Chute (PL3.3.15) Remove the tray. Release the 2 hooks that secure the Upper Chute to the Paper Pick Assembly. Slide the Upper Chute first to the back, release the 4 hooks, and then remove the Upper Chute downward. Note Hooks s6360-151...
Page 310: Low Paper Sensor Actuator (Pl3.3.14)
Service Parts Disassembly Low Paper Sensor Actuator (PL3.3.14) Remove the Upper Chute (page 8-33). Release the hook of the Upper Chute that secures the Low Paper Sensor Actuator, and move the actuator in the direction of the arrow (2) to remove.
Page 311: Feed Roller (Pl3.3.18)
Service Parts Disassembly Feed Roller (PL3.3.18) Remove the tray. Release the locks that secure the Feed Rollers to the Feed and Nudger Shafts, and then remove the rollers. s6360-152 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-35...
Page 312: No Paper Sensor Actuator (Pl3.3.20)
Service Parts Disassembly No Paper Sensor Actuator (PL3.3.20) Remove the Printer Chassis (page 8-24). Remove the Feeder Chute (page 8-22). Remove the Paper Pick Assembly (page 8-30). Turn the Paper Pick Assembly over. Release the hook that secures the No Paper Sensor Actuator to the Paper Pick Assembly.
Page 313: Retard And Registration
Service Parts Disassembly Retard and Registration Caution After removal of the Imaging Unit, protect the Developer Assemblies by covering the rollers with a sheet of paper or other similar technique. Registration Chute (PL4.1.5) Open Door A. Remove the Imaging Unit. Remove the Registration Roller Assembly (page 8-41).
Page 314: Registration Sensor Actuator (Pl4.1.1)
Service Parts Disassembly Registration Sensor Actuator (PL4.1.1) Caution After removal of the Imaging Unit, protect the Developer Assemblies by covering the rollers with a sheet of paper or other similar technique. Open Door A. Remove the Imaging Unit. Remove the Registration Roller Assembly (page 8-41). Remove the Registration Chute (page 8-37).
Page 315: Registration Sensor (Pl4.1.3)
Service Parts Disassembly Registration Sensor (PL4.1.3) Caution After removal of the Imaging Unit, protect the Developer Assemblies by covering the rollers with a sheet of paper or other similar technique. Open Door A. Remove the Imaging Unit. Remove the Registration Chute (page 8-41). Remove the Registration Chute In (page 8-37).
Page 316: Retard Holder Assembly (Pl4.1.16)
Service Parts Disassembly Retard Holder Assembly (PL4.1.16) Open the Door A. Remove the Transfer Roller. Turn the Retard Holder Assembly upward. Move the Retard Holder Assembly to the right to release the shaft and remove the Retard Holder Assembly. s6360-158 8-40 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 317: Registration Roller Assembly (Pl4.2.1)
Service Parts Disassembly Registration Roller Assembly (PL4.2.1) Caution After removal of the Imaging Unit, protect the Developer Assemblies by covering the rollers with a sheet of paper or other similar technique. Open Door A. Remove the Imaging Unit. Remove 4 screws (self-tapping, plastic 10 mm) that secure the Registration Roller Assembly.
Page 318: Tray 1 (Mpt)
Service Parts Disassembly Tray 1 (MPT) Tray 1 (MPT) (PL1.1.23) Note Tray 1 (MPT) has been updated for use on all models. When replacing the Tray 1 (MPT), use P/N 802K74593. Do not use P/N 116-1973-00. Remove the Left Front Cover (page 8-19). Spread the right and left slots of the Tray 1 (MPT) Cover outward, pull out the left and right bosses to release Tray 1 (MPT) from the cover.
Page 319: Tray 1 (Mpt) Cover (Pl1.1.27)
Service Parts Disassembly Tray 1 (MPT) Cover (PL1.1.27) Open Tray 1 (MPT). Spread the right and left slots of the Tray 1 (MPT) Cover outward, pull out the left and right bosses of Tray 1 (MPT). Move the cover to the right to release the two bosses at the bottom of the Tray 1 (MPT) Cover.
Page 320: Tray 1 (Mpt) Feed Solenoid (Pl5.3.9)
Service Parts Disassembly Tray 1 (MPT) Feed Solenoid (PL5.3.9) Remove the Top Main Cover (page 8-11). Remove the Left Side Cover (page 8-15). Remove the Right Front Cover (page 8-18). Remove the Right Side Cover (page 8-14). Open Door B. Remove the Tray 1 (MPT) Feed Solenoid connector (P/J132) from the Front Harness Guide on the right side of the printer and disconnect the connector.
Page 321 Service Parts Disassembly Remove the Spring and Link on the left side of the frame. Remove the Spring and Link from the right side of the printer. Release the Stopper Strap. Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-45...
Page 322 Service Parts Disassembly Lower Door B to a supporting surface. Remove the Gear MPT and attached spring from the shaft. Leave the spring attached to the printer. Remove the screw that secures the Tray 1 (MPT) Feed Solenoid and the ground wire to the Chute Assembly Out.
Page 323: Tray 1 (Mpt) No Paper Sensor And Actuator (Pl5.3.14)
Service Parts Disassembly Tray 1 (MPT) No Paper Sensor and Actuator (PL5.3.14) Remove the Top Main Cover (page 8-11). Remove the Left Side Cover (page 8-15). Open Door B. Release the hook to remove the Stopper Strap from Door B. s6360-175 Close Door B.
Page 324 Service Parts Disassembly Remove the Spring and Link on the left side of the frame. s6360-176 Fully open Door B. 8-48 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 325 Service Parts Disassembly Release the 4 hooks that secure the actuator cover to the Chute Assembly Out. Remove the No Paper Sensor Actuator from the notch of the Chute Assembly Out and pull out the other end of the actuator through mounting hole to remove it.
Page 326 Service Parts Disassembly Release the hooks that secures the Tray 1 (MPT) No Paper Sensor to the Chute Assembly Out and remove the sensor with the harness. Unplug connector (P/J135) from the Tray 1 (MPT) No Paper Sensor. s6360-173 8-50 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 327: Tray 1 (Mpt) Feed Roller (Pl5.3.20)
Service Parts Disassembly Tray 1 (MPT) Feed Roller (PL5.3.20) Note In 6360 models, two Envelope Feed Rollers (PL5.3.38) are attached to the shaft. These rollers snap on the shaft on either side of the Pick Roller and are removed through the openings provided in the chute. A pin moulded into the roller engages a hole in the shaft.
Page 328 Service Parts Disassembly Remove the Spring and Link on the left side of the frame. s6360-176 Fully open Door B. 8-52 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 329 Service Parts Disassembly Release the hook that holds the left side Roll Core on the shaft, move the Roll Core to the left. Move the Feed Roller left until the pin on the shaft appears and remove the Feed Roller. s6360-177 Replacement Note With the Solenoid engaged, the flat portion of the Feed roller should...
Page 330: Chute Assemblies
Service Parts Disassembly Chute Assemblies Full Stack Sensor (PL5.4.1) Remove the Front Cover (page 8-12). Unplug connector (P/J134) from the Full Stack Sensor. Lift the actuator to clear the sensing area and release the 3 hooks that secure the Full Stack Sensor to the Chute Assembly Out. s6360-178 8-54 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 331: Full Stack Actuator (Pl5.4.2)
Service Parts Disassembly Full Stack Actuator (PL5.4.2) Remove the Front Cover (page 8-12). Bend the middle of the Full Stack Actuator somewhat and remove the left and right ends from the mounting holes. s6360-181 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-55...
Page 332: Duplex Jam Sensor (Pl5.4.1) And Actuator (Pl5.4.13)
Service Parts Disassembly Duplex Jam Sensor (PL5.4.1) and Actuator (PL5.4.13) Open Tray 1 (MPT). Open Door B. Release the 3 hooks that secure the Duplex Jam Sensor Holder to the Chute Assembly Out. s6360-179 8-56 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 333 Service Parts Disassembly Unplug connector (P/J133) from the Duplex Jam Sensor. Release the 3 hooks that secure the Duplex Jam Sensor to the holder. s6360-180 Press the shaft of the actuator through the 2 holes in the holder with a miniature screwdriver to remove the Duplex Jam Sensor Actuator.
Page 334 Service Parts Disassembly Remove the spring from the actuator. s6360-183 Replacement Note Verify the proper orientation, attachment of the spring and function of the actuator. 8-58 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 335: Duplex Motor (Pl5.4.5)
Service Parts Disassembly Duplex Motor (PL5.4.5) Remove the Front Cover (page 8-12). Release the hook on the Exit Gear that secures it to the Exit Roller and remove it. Remove Gear 52. Release the hook on Exit Gear that secures it to the Duplex Roller and remove it.
Page 336: Chute Assembly In (Pl5.2.1)
Service Parts Disassembly Chute Assembly In (PL5.2.1) Remove the Top Main Cover (page 8-11). Remove the Front Cover (page 8-12). Remove the Right Front Cover (page 8-18). Remove the Left Front Cover (page 8-19). Remove the Right Side Cover (page 8-14). Remove the Left Side Cover (page 8-15).
Page 337 Service Parts Disassembly s6360-188 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-61...
Page 338: Chute Assembly Out (Pl5.3.1)
Service Parts Disassembly Chute Assembly Out (PL5.3.1) Remove the Top Main Cover (page 8-11). Remove the Front Cover (page 8-12). Remove the Right Front Cover (page 8-19). Remove the Left Front Cover (page 8-19). Remove the Right Side Cover (page 8-14). Remove the Left Side Cover (page 8-15).
Page 339 Service Parts Disassembly Unplug connectors (P/J13 and P/J22) from the Engine Control Board and remove the harnesses from the Front Harness Guide. Engine Control Board P/J36 P/J22 P/J13 P/J52 P/J48 Engine Control Board Bracket s6360-347 Note If removing the Chute Assembly In, also unplug connectors (P/J36, P/J48, and P/J52) and remove these harnesses from the Front Harness Guide.
Page 340 Service Parts Disassembly Remove the Link Spring from the left side of the printer. s6360-176 Remove the boss from the hole of the center of the Link on the left side of the printer. Release the hook that fixes the Stopper strap and remove the Stopper. 8-64 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 341 Service Parts Disassembly Remove 2 E-rings that secure the Right and Left Pivot Shafts from the underside of Chute Assembly Out. Close Door A if open. Holding the Chute Assembly Out, push the Right and Left Pivot Shafts in by approximately half their length. s6360-191 Replacement Note Install the shorter of the two pivot pins into the left side of the printer.
Page 342 Service Parts Disassembly Release the latch of the Chute Assembly Out. Remove the Chute Assembly Out. s6360-192 8-66 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 343: Xerographics
Service Parts Disassembly Xerographics Fuser Fan (PL5.3.31) Remove the Front Cover (page 8-12). Disconnect the Fuser Fan connector (P/J482) and remove the harness from the harness guide. Remove two screws (self-tapping, plastic 20 mm) that secure the Fuser Fan to the Chute Assembly Out. Lift the Fuser Fan from the mounting.
Page 344: Fuser (Pl5.1.1)
Service Parts Disassembly Fuser (PL5.1.1) Caution Allow adequate time for the Fuser to cool before servicing the printer. Open Door B. Lift the amber gold levers at each end of the Fuser. Grasp both handles and remove the Fuser. s6360-165 Replacement Note After Fuser replacement, power cycle the printer to clear the Reseat Fuser error.
Page 345: Fuser Exit Sensor Actuator (Pl5.1.2)
Service Parts Disassembly Fuser Exit Sensor Actuator (PL5.1.2) Caution Allow adequate time for the Fuser to cool before servicing the printer. Open Door B. Lift the levers at each end of the Fuser and remove the Fuser. Remove the 2 hex-head screws (self-tapping, plastic 10 mm) that secure the Fuser fingers.
Page 346: Fuser Lock Lever (Pl5.2.2)
Service Parts Disassembly Fuser Lock Lever (PL5.2.2) Caution Allow adequate time for the Fuser to cool before servicing the printer. Open Door B. Lift the locks at each end of the Fuser. Grasp both handles and remove the Fuser. From underneath the Lock, reach in with needle nose pliers or similar tool and release the Spring from the catch in the frame.
Page 347: Transfer Roller (Pl5.1.4)
Service Parts Disassembly Transfer Roller (PL5.1.4) Caution Allow adequate time for the Fuser to cool before servicing the printer. Open Door A. Push the levers at each side of the Transfer Roller inwards and rotate the Transfer Roller towards the rear of the printer to remove it. s6360-166 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-71...
Page 348: Ctd (Adc) Sensor (Pl5.2.19)
Service Parts Disassembly CTD (ADC) Sensor (PL5.2.19) Open Door A. Remove the Transfer Roller (page 8-71). Note The spring providing tension to the CTD (ADC) Sensor is not captive. Use care when removing the sensor to avoid the spring falling into the printer. Pinch the 2 hooks that secure the CTD (Toner Density Control) (ADC) Sensor to the Chute Assembly In and remove it.
Page 349: Toner Full Sensor (Pl5.2.20)
Service Parts Disassembly Toner Full Sensor (PL5.2.20) Remove the Top Main Cover (page 8-11). Remove the Left Side Cover (page 8-15). Open Door B. Remove the Fuser (page 8-68). Release the hook to remove the Stopper Strap from Door B. s6360-175 Caution Hold Door B after releasing the link and spring to prevent it from falling...
Page 350 Service Parts Disassembly Remove the Spring and Link on the left side of the frame. s6360-176 Gently lower Door B to a supporting surface. 8-74 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 351 Service Parts Disassembly Release the 3 hooks that secure the Toner Full Sensor to the Chute Assembly In. s6360-371 Open Door A. Remove the Transfer Roller (page 8-71). Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-75...
Page 352 Service Parts Disassembly Unplug connector (P/J142) from the Toner Full Sensor and remove it. s6360-168 8-76 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 353: Laser Unit (Pl6.1.2)
Service Parts Disassembly Laser Unit (PL6.1.2) Access the upper Laser Unit screw by loosening the Toner Cartridge Holder Assembly and raising it. Caution Handle the Laser Unit carefully. Components within the Laser Unit are sensitive to shock and could be damaged. Remove the Top Main Cover (page 8-11).
Page 354: Housing Assembly Bias (Pl6.1.7)
Service Parts Disassembly Housing Assembly Bias (PL6.1.7) Remove the Top Main Cover (page 8-11). Remove the Left Front Cover (page 8-19). Remove the Left Side Cover (page 8-15). Remove the HVPS (page 8-111). Remove the 2 wires from the harness guide on the Housing Assembly Bias.
Page 355: Development
Service Parts Disassembly Development Developer Frame Assembly (PL7.1.1) When removing the Developer Frame Assembly, cover the entire assembly with paper to help prevent toner from spilling onto your clothing. Also, store the Developer Frame Assembly on a flat surface with its handle upward. Note Toner will spill from the toner nozzles and the rear of the Developer Frame Assembly.
Page 356 Service Parts Disassembly Lift the Developer Frame Assembly to remove. P/J484 s6360-196 Replacement Note Carefully match the colors of the 4 toner nozzles to the correct positions. Check that each nozzle is locked to the Developer Frame Assembly before replacing the covers. Also, reset the Developer Life Counters after replacing the Developer Assemblies.
Page 357: Crum Connector (Pl7.1.4)
Service Parts Disassembly CRUM Connector (PL7.1.4) Open Door A. Remove the Imaging Unit. Disconnect (P/J710) from the CRUM connector and remove the harness from the guide. Open the hook that secures the CRUM connector to its holder on the upper left side of Developer Frame Assembly and remove the connector. Hooks s6360-197 Replacement Note...
Page 358: Developer Assembly (Pl7.1.17~20)
Service Parts Disassembly Developer Assembly (PL7.1.17~20) Since all four Developer Assemblies are removed in the same manner, use this procedure for any of the four colors. Note Toner will spill from the rear of the Developer Frame Assembly. Keep the assembly vertical to reduce the amount of Toner spillage.
Page 359 Service Parts Disassembly Release the left and right stoppers located on the Developer Frame Assembly and remove the Developer Assembly. s6360-198 Replacement Note Inspect each Developer Assembly slot prior to installing the replacement to ensure the left and right tracking spring (PL7.1.13) is securely attached to the Developer Frame Assembly.
Page 360: Crum Reader (Pl7.2.12)
Service Parts Disassembly CRUM Reader (PL7.2.12) Remove the Top Main Cover (page 8-11). Note Control toner spillage by replacing the cartridges after removing the Top Main Cover. Remove the Right Side Cover (page 8-14). Remove the Left Side Cover (page 8-15). Remove the Rear Cover (page 8-17).
Page 361 Service Parts Disassembly From the rear of the printer, unplug the CRUM Reader connector (P/ J3411). Disconnect (P/J342) from the CRUM Reader on the left side and remove the harness from the guide at the forward end of the CRUM Reader. P/J342 s6360-208 Separate the CRUM Reader from the Toner Cartridge Holders by...
Page 362: Toner Cartridge Holder (Pl7.2.1~4)
Service Parts Disassembly Toner Cartridge Holder (PL7.2.1~4) The procedure for removal of the Toner Cartridge Holder is the same for all colors. Note To control Toner spillage, do not disconnect the Auger Tube from the Developer Frame Assembly unless absolutely necessary to perform the repair.
Page 363 Service Parts Disassembly P/J511 P/J701 s6360-201 Replacement Note When replacing a holder located between two other colors, spread the installed holders slightly as you insert the replacement. Lock all four Toner Cartridge Holders into the CRUM Reader. To refill the new Auger Tube, run the Service Diagnostics Toner Motor test for the appropriate color continuously for a period of no more than 90 seconds.
Page 364: No Toner Sensor (Y), (M), And (C) (Pl7.2.5)
Service Parts Disassembly No Toner Sensor (Y), (M), and (C) (PL7.2.5) The procedure for removing the No Toner Sensor from the (Y), (M), or (C) Toner Cartridge Holder is essentially the same. The procedure described below applies to all three. Note To control toner spillage, do not disconnect the Auger Tube from the Developer Frame Assembly unless absolutely necessary to perform the...
Page 365: No Toner Sensor (K) (Pl7.2.5)
Service Parts Disassembly No Toner Sensor (K) (PL7.2.5) Remove the Top Main Cover (page 8-11). Remove the Right Side Cover (page 8-14). Remove the Left Side Cover (page 8-15). Remove the Rear Cover (page 8-17). Unplug connector (P/J704) from the No Toner Sensor. Spread the 4 hooks on the Toner Cartridge Holder that secure the sensor.
Page 366: Toner Ctg-In Actuator And Switch Bracket (Pl7.2.7)
Service Parts Disassembly Toner CTG-IN Actuator and Switch Bracket (PL7.2.7) The following procedure applies to all four Toner CTG-IN Actuators and brackets. Note To control toner spillage, do not disconnect the Auger Tube from the Developer Frame Assembly unless absolutely necessary to perform the repair.
Page 367: Toner Cartridge Holder Assembly
Service Parts Disassembly Toner Cartridge Holder Assembly Complete removal of the Toner Cartridge Holder Assembly is not required to access the upper most Laser Unit screw. Use the following procedure to loosen the assembly and lift it approximately 0.5 inch it to allow access to the Laser Unit screw without disconnecting the Auger Tubes or removing the Toner Cartridges.
Page 368 Service Parts Disassembly Remove the Interlock Switch from the clamp on the Toner Cartridge Holder Assembly. P/J3411 P/J161 s6360-199 8-92 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 369 Service Parts Disassembly Remove the 4 screws (2 metal, 6 mm) and (2 self-tapping, plastic 10mm) that secure the Toner Cartridge Holder Assembly. Remove the LVPS Fan Duct. Gently lift the Toner Cartridge Holder Assembly and the CRUM Reader to provide access to the Laser Unit screw.
Page 370: Drive
Service Parts Disassembly Drive Developer Drive Assembly (PL8.1.1) Remove the Top Main Cover (page 8-11). Remove the Right Side Cover (page 8-14). Remove the four Harness Guide Clamps from the Rear Harness Guide and remove the harnesses. Release the clamps on the Developer Drive Assembly and remove the Interlock Switch harness.
Page 371 Service Parts Disassembly Unplug connector (P/J491) from the Developer Drive Assembly. Remove the 3 screws (silver, tap 10 mm) that secure the Developer Drive Assembly to the printer and remove. P/J491 s6360-210 Replacement Note Position the Interlock Switch on the boss provided on the frame. Also, when replacing the motor, rotate the motor housing to engage the drive gears.
Page 372: Main Drive Assembly (Pl8.1.2)
Service Parts Disassembly Main Drive Assembly (PL8.1.2) Remove the Top Main Cover (page 8-11). Remove the Right Side Cover (page 8-14). Disconnect the Main Drive Assembly connector (P/J481). Remove the 4 screws (silver, tap 10 mm) that secure the Main Drive Assembly to the printer.
Page 373: Fuser Drive Assembly (Pl5.2.25)
Service Parts Disassembly Fuser Drive Assembly (PL5.2.25) Remove the Top Main Cover (page 8-11). Remove the Right Front Cover (page 8-18). Remove the Right Side Cover (page 8-14). Remove the Link Arm Spring and Link Arm. s6360-169 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-97...
Page 374 Service Parts Disassembly P/J521 s6300-170 Remove the 3 screws (self-tapping, plastic 10 mm) that secure the Fuser Drive Assembly to the Chute Assembly In. Pull the Fuser Drive Assembly away from the frame to release the gears. Remove the screw (silver, 5 mm) that secures the ground wire to the Fuser Drive Assembly.
Page 375: Electrical
Service Parts Disassembly Electrical Image Processor Board (PL9.1.3) Remove the Tray Rear Cover (page 8-23). Remove the 6 screws that secure the Rear Panel to the printer and pull to remove. Notch s6360-365 Transfer the installed Memory, NVRAM, Configuration Card, and Hard Drive from the old board to the new board.
Page 376: Lvps (Pl9.1.4)
Service Parts Disassembly LVPS (PL9.1.4) The Low Voltage Power Supply (LVPS) assembly consists of the power supply, attached power switch, the AC Inlet Harness, and the surrounding enclosure. Remove the Top Main Cover (page 8-11). Remove the Right Side Cover (page 8-14). Remove the Left Side Cover (page 8-15).
Page 377 Service Parts Disassembly 10 mm 6 mm 6 mm 10 mm 6 mm 6 mm 6 mm s6360-213 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-101...
Page 378: Interlock Switch (Pl9.1.11)
Service Parts Disassembly Interlock Switch (PL9.1.11) Remove the Top Main Cover (page 8-11). Remove the Right Side Cover (page 8-14). Unplug the Interlock Switch connector (P/J161) from the LVPS. Remove the Interlock Switch harness from the clamp on the LVPS. Release the two clamps on the Developer Drive Assembly that secure the Interlock Switch harness.
Page 379: Rear Fan (Pl1.1.19)
Service Parts Disassembly Rear Fan (PL1.1.19) Remove the Top Main Cover (page 8-11). Remove the Right Side Cover (page 8-14). Remove the Left Side Cover (page 8-15). Remove the Rear Cover (page 8-17). Remove 2 screws (self-tapping, plastic 35 mm) that secure the Rear Fan to the Rear Cover.
Page 380: Lvps Fan (Pl1.1.31)
Service Parts Disassembly LVPS Fan (PL1.1.31) Remove the Top Main Cover (page 8-11). Remove the Right Side Cover (page 8-14). Remove the Left Side Cover (page 8-15). Remove the Rear Cover (page 8-17). Remove 2 screws (self-tapping, plastic 35 mm) that secure the LVPS Fan to the Rear Cover.
Page 381: Eeprom Board (Pl9.1.12)
Service Parts Disassembly EEPROM Board (PL9.1.12) Remove the Top Main Cover (page 8-11). Remove the Right Side Cover (page 8-14). Remove the 4 clamps that hold the harness in the Rear Harness Guide and remove the harness. Remove the 2 screws (self-tapping, plastic 10 mm) that secure the Rear Harness Guide.
Page 382: Engine Control Board (Pl9.1.16)
Service Parts Disassembly Engine Control Board (PL9.1.16) Caution Critical printer-specific information is stored in the NVRAM device located on the Engine Control Board. You can either save this information to the Image Processor Board using the Service Diagnostic Store/Restore utilities or exchange the NVRAM devices between the new and old boards.
Page 383 Service Parts Disassembly Hooks P/J19 P/J18 P/J24 s6360-219 Replacement Note Connectors P20, P21, and P30 on the Engine Control Board are not used. Also, in the 6360 model, connector P21 has been removed from the board as shown above. Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-107...
Page 384 Service Parts Disassembly Disconnect P/J17, P/J22, P/J47, P/J52, and P/J60 from the Engine Control Board. Remove the screw (metal, 6 mm) that secures the Engine Control Board Bracket to the right side of the printer. Lift the right edge of the board slightly and pull the Engine Control Board out from the printer while removing connections as they are exposed.
Page 385 Service Parts Disassembly The following figure shows the location of the Engine Control Board’s NVRAM device. s6360-221 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-109...
Page 386: Temperature/Humidity Sensor (Pl9.1.20)
Service Parts Disassembly Temperature/Humidity Sensor (PL9.1.20) Remove the Top Main Cover (page 8-11). Remove the Left Side Cover (page 8-15). Press down the knob mounted on the left side of the printer to release the bracket that holds the sensor. Lift the bracket from the printer chassis.
Page 387: Hvps (Pl9.1.21)
Service Parts Disassembly HVPS (PL9.1.21) Remove the Top Main Cover (page 8-11). Remove the Left Side Cover (page 8-15). Unplug connectors P/J139, P/J140, P/J141. From the left side of the printer remove the 2 screws (self-tapping, plastic 10 mm) and 3 screws (metal, 6 mm) that secure the HVPS to the frame. Move the HVPS left to release the retaining hooks on the front edge of the board.
Page 388: Optional 1100-Sheet Feeder Disassembly
Service Parts Disassembly Optional 1100-Sheet Feeder Disassembly Docking (PL12.1.1) Caution Lifting the printer requires two people. Use care when removing the printer from the 1100-Sheet Feeder. Pull Tray 2 from the printer. Remove four screws that secure the 1100-Sheet Feeder to the frame of the printer.
Page 389: Front Covers (Pl12.1.6)
Service Parts Disassembly Front Covers (PL12.1.6) Remove the trays. Carefully pry up from the bottom the 2 tabs that secure each cover. s6360-253 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-113...
Page 390: Left Cover (Pl12.1.2)
Service Parts Disassembly Left Cover (PL12.1.2) Remove the trays. Remove the Front Covers (page 8-113). Remove the 5 screws (metal, flanged, 8 mm) securing the Left Cover. Holding both ends of the cover, lift the cover and move left and right, flexing slightly, to release the tabs from the holes in the frame.
Page 391: Right Cover (Pl12.1.3)
Service Parts Disassembly Right Cover (PL12.1.3) Remove the trays. Remove the Front Covers (page 8-113). Remove the 5 screws (metal, flanged, 8 mm) securing the Right Cover. Holding both ends of the cover, lift the cover and move left and right, flexing slightly, to release the tabs from the holes in the frame.
Page 392: Foot (Pl12.1.10)
Service Parts Disassembly Foot (PL12.1.10) Because the procedure for removing both feet is the same, the procedure to remove the right side Foot is described below. Remove the Front Covers (page 8-113). Remove the Right Cover (page 8-115). Remove the 2 screws that secure the Foot to the frame. Remove the Foot by pulling it out of the frame.
Page 393: Feeder Chute (Pl12.2.7)
Service Parts Disassembly Feeder Chute (PL12.2.7) Remove the tray. Push inward on the concaved sections at the left and the right sides and swing the Feeder Chute downward. Release the retainer at one end of the Feeder Chute to release the boss from the Feeder Assembly.
Page 394: Left Feeder Assemblies (Pl12.2.1)
Service Parts Disassembly Left Feeder Assemblies (PL12.2.1) Remove the Front Covers (page 8-113). Remove the Left Cover (page 8-114). Remove the Feeder Chute (page 8-117). Remove the Tray Rear Cover (page 8-23). Remove 6 screws (self-tapping, plastic 8 mm) that secure each Left Feeder Assembly to the frame.
Page 395: Right Feeder Assemblies (Pl12.2.4)
Service Parts Disassembly Right Feeder Assemblies (PL12.2.4) Caution Move the sensor flags upwards before attempting to remove the feeders. Remove the Front Covers (page 8-113). Remove the Right Cover (page 8-115). Remove the Feeder Chute (page 8-117). Remove the Tray Rear Cover (page 8-23). Note Perform Step 5 only when removing the upper Right Feeder Assembly.
Page 396: Paper Size Switch (Pl12.2.6)
Service Parts Disassembly Paper Size Switch (PL12.2.6) Remove the Front Covers (page 8-113). Remove the Right Cover (page 8-115). Remove the Chute Assembly (page 8-117). Remove the Tray Rear Cover (page 8-23). Remove the Right Feeder Assembly (page 8-119). Remove a screw (self-tapping, plastic 8 mm) that secures the Paper Size Switch to the Right Feeder Assembly and remove the switch.
Page 397: Optfdr 2 Harness (Pl12.3.1)
Service Parts Disassembly OPTFDR 2 Harness (PL12.3.1) Separate the 1100-Sheet Feeder from the printer (page 8-112). Remove the Front Covers (page 8-113). Remove the Right Cover (page 8-115). Remove connector (P/J83) on the upper Circuit Board HCF. Remove the OPTFDR 2 Harness from clamps. Release two hooks that secure (J172), and remove OPTFDR 2 Harness.
Page 398: Circuit Board Hcf (Pl12.3.3)
Service Parts Disassembly Circuit Board HCF (PL12.3.3) Remove the Front Covers (page 8-113). Remove the Right Cover (page 8-115). Remove all connections to the Circuit Board HCF. Remove the 3 screws (metal, 6mm) that secure the Circuit Board HCF to the frame, and remove.
Page 399: Drive Assembly (Pl12.3.9)
Service Parts Disassembly Drive Assembly (PL12.3.9) Remove the Front Covers (page 8-113). Remove the Right Cover (page 8-115). Remove connector (P/J82) that is connected to the upper Circuit Board HCF. Remove the Drive Assembly harness from the Clamps. Remove the 3 screws (metal, 6mm) that secure the Drive Assembly to the frame.
Page 400: Paper Pick Assembly Hcf T1 (Pl12.4.1)
Service Parts Disassembly Paper Pick Assembly HCF T1 (PL12.4.1) Separate the 1100-Sheet Feeder from the printer (page 8-112). Remove the Front Covers (page 8-113). Remove the Right Cover (page 8-115). Remove the Left Cover (page 8-114). Remove the Feeder Chute (page 8-117). Remove the Upper Chute (page 8-33).
Page 401 Service Parts Disassembly Disconnect the Turn Roller Clutch connector (P/J825) and remove the harness from the clamp. P/J825 P/J822 P/J824 P/J81 s6360-261 Remove 3 screws (metal, 6 mm) that secure the Paper Pick Assembly HCF T1 to the frame, and remove the assembly from the right. s6360-263 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-125...
Page 402: Paper Pick Assembly Hcf T2 (Pl12.5.1)
Service Parts Disassembly Paper Pick Assembly HCF T2 (PL12.5.1) With the proper tools, the lower Paper Pick Assembly HCF T2 can be removed from the 1100-Sheet Feeder without removing the Top or the Paper Pick Assembly HCF T1. If a stubby screwdriver is not available, use this procedure: Remove the Paper Pick Assembly HCF T1 (page 8-124).
Page 403 Service Parts Disassembly P/J822 P/J81 P/J824 P/J825 s6360-274 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-127...
Page 404 Service Parts Disassembly Remove three screws (metal, 6 mm) that secure the Paper Pick Assembly HCF T2 to the frame, and remove the Paper Pick Assembly HCF T2 from the right. s6360-275 8-128 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 405: No Paper Sensor (Pl12.5.7)
Service Parts Disassembly No Paper Sensor (PL12.5.7) Remove the Front Covers (page 8-113). Remove the Right Cover (page 8-115). Disconnect the No Paper Sensor connector (P/J822). Lift the actuator and use a small screwdriver to release the 3 hooks and remove the No Paper Sensor.
Page 406: Low Paper Sensor (Pl12.5.7)
Service Parts Disassembly Low Paper Sensor (PL12.5.7) Remove the Paper Pick Assembly (page 8-124). Disconnect the Low Paper Sensor connector (P/J823). Release the 3 hooks on the Low Paper Sensor and remove the sensor. s6360-267 8-130 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 407: Low Paper Sensor Actuator (Pl12.5.14)
Service Parts Disassembly Low Paper Sensor Actuator (PL12.5.14) Remove the Upper Chute (page 8-33). Turn over the Upper Chute. Release the hook of Upper Chute that secures the Low Paper Sensor Actuator and move the shaft on one side to remove the actuator. s6360-150 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-131...
Page 408: Feed Rollers (Pl12.4.19)
Service Parts Disassembly Feed Rollers (PL12.4.19) Remove the tray from the printer. Release the lock that fixes each Feed Roller to the shaft and remove the roller. s6360-152 8-132 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 409: No Paper Sensor Actuator (Pl12.5.20)
Service Parts Disassembly No Paper Sensor Actuator (PL12.5.20) Remove the Paper Pick Assembly (page 8-124). Release the hook that secures the No Paper Sensor Actuator to the Paper Pick Assembly. Push the actuator shaft slightly away from the sensor to move the shaft to the larger opening in the slot.
Page 410: Retard Roller Assembly (Pl12.6.13)
Service Parts Disassembly Retard Roller Assembly (PL12.6.13) Remove the tray. Release the 2 hooks at the left and right of the Turn Chute by pushing inward and open the chute. Rotate the Retard Holder 90 degrees. Slide the Retard Roller Assembly to the left and remove it from the 2 bosses, and then lift it upward.
Page 411: Optional 550-Sheet Feeder Disassembly
Service Parts Disassembly Optional 550-Sheet Feeder Disassembly Docking (PL11.1.1) Caution Lifting the printer requires two people. Use care when removing the printer from the Feeder. Remove Tray 2. Remove four screws that secure the Tray 3 Feeder to the printer. Lift the printer from the Tray 3 Feeder.
Page 412: Right Cover (Pl11.1.11)
Service Parts Disassembly Right Cover (PL11.1.11) Remove Tray 3 from the printer. Remove 2 screws (self-tapping, flanged, plastic, 8mm) that secure the Right Cover. Release two hooks at the rear to remove the Right Cover. s6360-228 8-136 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 413: Left Cover (Pl11.1.7)
Service Parts Disassembly Left Cover (PL11.1.7) Remove Tray 3 from the printer. Remove 2 screws (self-tapping, flanged, plastic, 8mm) that secure the Left Cover. Release two hooks at the rear and remove the cover. s6360-231 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-137...
Page 414: Optfdr 1 Harness (Pl11.1.6)
Service Parts Disassembly OPTFDR 1 Harness (PL11.1.6) Remove the 550-Sheet Feeder (page 8-135). Remove the Right Cover (page 8-136). Remove the screw (metal, 6 mm) in the Connector Plate and the screw in the OPTFDR 1 Board. Remove the assembly from the Feeder. Disconnect the harness (P/J83) from the OPTFDR 1 Board.
Page 415: Circuit Board Lta (Pl11.1.10)
Service Parts Disassembly Circuit Board LTA (PL11.1.10) Remove the Right Cover (page 8-136). Remove all connectors on the OPTFDR 1 Board. Remove 2 screws (metal, 6 mm) the secure the OPTFDR 1 Board to the bracket. Remove OPTFDR 1 Board from the notches in the Feeder frame. s6360-227 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-139...
Page 416: Optplg 2 Harness (Pl11.1.13)
Service Parts Disassembly OPTPLG 2 Harness (PL11.1.13) Remove the 550-Sheet Feeder (page 8-135). Remove the Right Cover (page 8-136). Remove the screw (metal, 6 mm) in the Connector Plate and the screw (self-tapping, plastic 8 mm) in the OPTFDR 1 Board. Remove the assembly from the Feeder.
Page 417: Paper Size Switch (Pl11.2.6)
Service Parts Disassembly Paper Size Switch (PL11.2.6) Remove the 550-Sheet Feeder (page 8-135). Disconnect the Paper Size Switch connector (P/J821). Remove a screw (self-tapping, plastic 8 mm) that secures the Paper Size Switch to the Right Feeder and remove the switch. P/J821 s6360-232 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 418: Paper Pick Assembly (Pl11.3.1)
Service Parts Disassembly Paper Pick Assembly (PL11.3.1) Remove the 550-Sheet Feeder (page 8-135). Remove the Right Cover (page 8-136). Remove the Left Cover (page 8-137). Remove the Drive Assembly (page 8-147). Remove two long screws and five short screws (metal, 6 mm) that secure the Top Frame Assembly, and remove it from the Feeder.
Page 419 Service Parts Disassembly Remove the sensor connectors (P/J81, P/J85) on the OPTFDR 1 Board. Remove 4 screws (self-tapping, plastic 8 mm) that secures the Paper Pick Assembly to the Feeder. P/J81 P/J85 s6360-234 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-143...
Page 420: No Paper Sensor (Pl11.3.7)
Service Parts Disassembly No Paper Sensor (PL11.3.7) Remove the 550-Sheet Feeder (page 8-135). Remove the Right Cover (page 8-136). Remove the Left Cover (page 8-137). Remove the Drive Assembly (page 8-147). Remove Paper Pick Assembly (page 8-142). Disconnect the No Paper Sensor connector (P/J822). Lift the No Paper Sensor Actuator and release the three hooks to remove the sensor.
Page 421: Low Paper Sensor (Pl11.3.7)
Service Parts Disassembly Low Paper Sensor (PL11.3.7) Remove the 550-Sheet Feeder (page 8-135). Remove the Right Cover (page 8-136). Remove the Left Cover (page 8-137). Remove the Upper Chute (page 8-33). Remove two long screws and five short screws (metal, 6 mm) that secure the Top Frame Assembly, and remove it from the Feeder.
Page 422 Service Parts Disassembly Disconnect the Low Paper Sensor connector (P/J823). Release the three hooks and remove the Low Paper Sensor. P/J823 s6360-239 8-146 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 423: Drive Assembly (Pl11.3.15)
Service Parts Disassembly Drive Assembly (PL11.3.15) Remove the Right Cover (page 8-136). Disconnect the Drive Assembly connector (P/J82) from the OPTFDR 1 Board. Remove the Drive Assembly harness from the harness guides. Remove 3 screws (metal, 6 mm) that secure the Drive Assembly to the frame.
Page 424: Low Paper Sensor Actuator (Pl11.3.16)
Service Parts Disassembly Low Paper Sensor Actuator (PL11.3.16) Remove the Upper Chute (page 8-33). Turn over Upper Chute. Release the hook that secures the Low Paper Sensor Actuator and remove the end of the actuator shaft from the Upper Chute. s6360-150 8-148 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 425: Feed Rollers (Pl11.3.20)
Service Parts Disassembly Feed Rollers (PL11.3.20) Remove the tray from the printer. Release the lock that fixes Nudger Roller to the shaft and remove the Nudger Roller. s6360-15 Phaser 6300/6350/6360 Color Laser Printer Service Manual 8-149...
Page 426: No Paper Sensor Actuator (Pl11.3.22)
Service Parts Disassembly No Paper Sensor Actuator (PL11.3.22) Remove the 550-Sheet Feeder (page 8-135). Remove the Right Cover (page 8-136). Remove the Left Cover (page 8-137). Remove the Drive Assembly (page 8-147). Remove Paper Pick Assembly (page 8-142). Remove 2 screws (self-tapping, plastic 8 mm) that secure the Paper Guide to the Paper Pick Assembly.
Page 427 Service Parts Disassembly Turn over the Paper Pick Assembly. Release the hook that secures the No Paper Sensor Actuator to the Paper Pick Assembly. Push the actuator shaft slightly away from the sensor to move the shaft to the larger opening in the slot. Remove the actuator out of the slot of Paper Pick Assembly while moving the hook side of actuator toward you.
Page 428: Retard Roller Assembly (Pl11.4.12)
Service Parts Disassembly Retard Roller Assembly (PL11.4.12) Remove the tray. Release the 2 hooks at the left and right of the Turn Chute by pushing inward and open the chute. Rotate the Retard Holder 90 degrees. Slide the Retard Roller Assembly to the left and remove it from the 2 bosses, and then lift it upward.
Page 429: Parts List
Parts List In this chapter... ■ Serial Number Format ■ Using the Parts List ■ Print Engine Parts ■ Optional 550-Sheet Feeder ■ Optional 1100-Sheet Feeder ■ Xerox Supplies and Accessories ■ Service Kits Chapter...
Page 430: Serial Number Format
Parts List Serial Number Format Changes to Xerox products are made to accommodate improved components as they become available. As improvements are made, part numbers may change from those appearing in this section. To get the latest part, provide the following information when ordering: ■...
Page 431: Using The Parts List
Parts List Using the Parts List Only those parts listed with part numbers are available for order. Parts listed without part numbers are only available as part of a parent assembly or Service Kit. ID No.: The item number reference to the parts list diagram. Part Number: The material part number used to order specific parts.
Page 432: Print Engine Parts
Parts List Print Engine Parts Parts List 1.1 Covers 1 (with 2, 3) 6360 Only 6300/6350 Only 6 (with 7) 17 (with 18, 19, 31) 8 (with 9-16) (J166) 25 (with 26, 27) Front s6360-288 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 433 Parts List Parts List 1.1 Covers - Service Parts List Part Number Name/Description 116-1964-00 Cover Assy Top (with 2,3), (6300/6350) 802E95621 Cover, Top, (6360) 116-2044-00 Cover Top Stopper 802E76574 Cover Top Main 333-4419-00 Control Panel, (6300) 333-4424-00 Control Panel, (6350) 101E28720 Control Panel, (6360) 116-1966-00...
Page 434 Parts List Parts List 2.1 Tray 2 1 (with 2~27) 12 (with 13~16) Front s6360-289 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 435 Parts List Parts List 2.1 Casette, Paper - Service Parts List ID No. Part Number Name/Description 604K28854 Universal Paper Tray (with 2~27) Plate Bottom Pad Bottom Spring N/f Guide Side Assy L Gear Manual Guide Side Assy R Guide End Assy Actuator Guide End Actuator Size 054E27130...
Page 436 Parts List Parts List 3.1 Feeder (1/3) 7 (with 2~5,PL3.2,PL3.3) Ref PL3.3.1 Ref PL3.2 Ref PL3.2 Front s6360-290 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 437 Parts List Parts List 3.1 Feeder (1/3) - Service Parts List ID No. Part Number Name/Description 802E76632 Frame Feeder Front 054K28372 Feeder Chute Assy 802E78002 Cover Paper Tray Rear Frame Feeder Bottom Rear Frame Feeder Bottom Front Support Link SW 059K47071 Feeder Assy (with 2~5, PL3.2, PL3.3) Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 438 Parts List Parts List 3.2 Paper Feeder (2/3) (P471) (J17) Front (P171) s6360-291 9-10 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 439 Parts List Parts List 3.2 Paper Feeder (2/3) - Service Parts List ID No. Part Number Name/Description Feeder L 003E56900 Stopper, Paper Tray 017E96630 Printer Feet (4 ea. per order) 110K12160 Paper Size Switch Feeder R S/W Holder Power Switch Link Shaft Power Switch Actuator Part of Wiring Harness Assy OPFPLG (J17-P171)
Page 440 Parts List Parts List 3.3 Paper Feeder (3/3) 1 (with 2~21,23) 7 No Paper Sensor (P472) (P473) 7 Low Paper Sensor (J474) Front (J47) (J473) (J471) (J472) (P474) s6360-292 9-12 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 441 Parts List Parts List 3.3 Paper Feeder (3/3) - Service Parts List ID No. Part Number Name/Description 130K69023 Paper Pick (Pickup Assy) Assembly (with 2~21, 23) Roll Assy Turn Bearing metal Gear Turn Gear Idler Turn Gear Idler In 130E87090 Sensor Photo (Low Paper, No Paper Sensor) Gear Feed 2 Gear Idler Feed...
Page 442 Parts List Parts List 4.1 Retard and Registration Assemblies PL4.2.1 (J19) (P192) (J192) (P190) (J190) 20 (with 1~6) 3 Registration Sensor (J181) (J18) (P181) 13 (with 14~17) Front s6360-293 9-14 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 443 Parts List Parts List 4.1 Retard and Registration Assemblies - Service Parts List ID No. Part Number Name/Description Part of Actuator Actuator Regi Part of Spring Kit Spring Sensor Regi 130E87090 Sensor Photo (Registration Sensor) Harness Assy Regi SNS(J18-J181) Chute Regi In Chute Cover Media 019K07120 Tray 1 (MPT) Retard Roller Assembly (with 14~17)
Page 444 Parts List Parts List 4.2 Registration Roller Assembly 1 (with 2-17) (J192) (J190) (J19) Front (P192) (P190) s6360-294 9-16 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 445 Parts List Parts List 4.2 Registration Roller Assembly - Service Parts List ID No. Part Number Name/Description 116-1987-00 Registration Roller Assy (with 2~15), (6300/6350) 054K31053 Registration Roller Assy (with 2~17), (6360) Spring Regi Roll Regi Metal Roll Regi Rubber Bearing Bearing Metal R Clutch Regi Gear P1...
Page 446 Parts List Parts List 5.1 Chute Assembly In and Out 1 (with 2, 3) Ref PL5.2.1 Ref PL5.3.1 Front s6360-295 9-18 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 447 Parts List Parts List 5.1 Chute Assembly In and Out - Service Parts List ID No. Part Number Name/Description 115R00035 Fuser Assy 110V (with 2,3), (6300/6350) 115R00036 Fuser Assy 220V (with 2,3), (6300/6350) 115R00055 Fuser Assy 110V (with 2,3), (6360) 115R00056 Fuser Assy 220V (with 2,3), (6360) Part of Actuator...
Page 448 Parts List Parts List 5.2 Chute Assembly In 1 (with 2-31) (J361) (J136) Front (J36) (J162) 25 (with 26) (J234) (P521) (J235) (P142) (J521) (J142) (P136) Toner Full Sensor (J52) s6360-296 9-20 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 449 Parts List Parts List 5.2 Chute Assembly In - Service Parts List ID No Part Number Name/Description 116-1989-00 Chute Assy In (with 2~30), (6300/6350) 054K33370 Chute Assy In (with 2~31), (6360) 011E16891 Fuser Lock Lever Part of Spring Kit Spring Lever Shaft Latch Chute FSR In 107E24210...
Page 450 Parts List Parts List 5.3 Chute Assembly Out 1 (with 2-38, PL5.4, PL10.1.9) (J220) [Ref PL5.4] (J134) (P501) (J133) (J482) (J22) (J135) (J13) (P132) (J1321) (J1322) (P135) Tray 1 (MPT) No (J132) 16 17 Paper Sensor Front s6360-297 9-22 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 451 Parts List Parts List 5.3 Chute Assembly Out - Service Parts List ID No. Part Number Name/Description 116-1994-00 Chute Assy Out (With 2~35,PL5.4), (6300/6350) 054K33312 Chute Assy Out (With 2~38,PL5.4, PL10.1.9), (6360) Plate Latch Spring Latch Part of Spring Kit Spring Bias IDT1-l Latch MPT 116-1995-00 Resistor Gs1 50m, (6300/6350)
Page 452 Parts List Parts List 5.4 Chute Assembly Duplex Full Stack Sensor (P134) (J501) Front 1 Jam Sensor (P133) 25 (with 1,12-14) s6360-298 9-24 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 453 Parts List Parts List 5.4 Chute Assembly Duplex - Service Parts List ID No. Part Number Name/Description 130E87090 Sensor Photo (Full Stack Sensor) Part of Actuator Actuator Full Stack Part of Spring Kit Spring Pinch Exit Roll Pinch Exit 116-2002-00 Duplex Motor Assy, (6300/6350) 127K49770 Duplex Motor Assy, (6360)
Page 454 Parts List Parts List 6.1 Xerographics (J151) [Ref PL7.1] (J15) Front s6360-299 9-26 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 455 Parts List Parts List 6.1 Xerographics - Service Parts List ID No. Part Number Name/Description 108R00645 Imaging Unit (PHD) 116-2003-00 Laser Unit (ROS), (6300/6350) 062K17233 Laser Unit (ROS), (6360) 962K09390 Harness Assy Ros (J15-J151) Part of Spring Kit Spring Release 003K13710 Lever Stopper Right 003K13720...
Page 456 Parts List Parts List 7.1 Development (1/2) 1 (with 2~16) (J484) (J710) Front s6360-300 9-28 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 457 Parts List Parts List 7.1 Development (1/2) - Service Parts List ID No. Part Number Name/Description 116-2007-00 Developer Frame Assy (with 2~16), (6300/6350) 801K28980 Developer Frame Assy (with 2~16), (6360) Spring L Stopper Deve L 130K60470 CRUM Connector Spring Plunger Plunger Frame 962K38550 Harness Assy PHD2 (J484-J710)
Page 458 Parts List Parts List 7.2 Development (2/2) 22 (with 1-7,12-16,18-21) (P701) (Y) (P702) (M) No Toner (P703) (C) (P704) (K) Sensor (J511) (Y) (J512) (M) (J513) (C) (J514) (K) 1 (with 6,7) (Y) 2 (with 6,7) (M) 3 (with 6,7) (C) 4 (with 6,7) (K) 12 (with 13-16) (P341)
Page 459 Parts List Parts List 7.2 Development (2/2) - Service Parts List ID No. Part Number Name/Description 116-2014-00 Holder, Toner Cartridge Assy, Yellow (with 5~7) (6300/6350) 604K38410 Holder, Toner Cartridge Assy, Yellow (with 5~7) (6360) 116-2015-00 Holder, Toner Cartridge Assy, Magenta (with 5~7)(6300/6350) 604K38420 Holder, Toner Cartridge Assy, Magenta (with 5~7) (6360) 116-2016-00...
Page 460 Parts List Parts List 8.1 Drive (P491) (P481) Front s6360-302 9-32 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 461 Parts List Parts List 8.1 Drive - Service Parts List ID No. Part Number Name/Description 116-2019-00 Developer Drive Assembly (6300/6350) 007K94361 Developer Drive Assembly (6360) 116-2020-00 Main Drive Assembly (6300/6350) 007K94351 Main Drive Assembly (6360) Clamp Phaser 6300/6350/6360 Color Laser Printer Service Manual 9-33...
Page 462 Parts List Parts List 9.1 Electrical 22, 23, 24 3 (2,28~31) (P27) (J160) (P144) (J161) (CN1) Front s6360-303 9-34 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 463 Parts List Parts List 9.1 Electrical - Service Parts List ID No. Part Number Name/Description Plate Assy Rear 650-4365-00 Image Processor Board (with 2, 28~31) (6300/6350) 960K41681 Image Processor Board (with 2, 28~31) (6360) Box Assy LVPS 116-2037-00 Low Voltage Power Supply (LVPS), 110V (with 4, 7) 604K38460 Low Voltage Power Supply (LVPS), 110V (with 4, 7) (6360) 116-2038-00...
Page 464 Parts List Parts List 10.1 Harness Assemblies [Ref PL9.1.21] (P140) (P161) (P139) (P166) (P163) (P167) (P165) (P141) (P164) [Ref PL9.1.16] (P31) (P311) (P162) (P61) (P34) (P15) (P51) (P154) (P14) (P36) (P16) (P22) (P24) (P160) (P30) (P17) (P21) (P18) (P60) [Ref PL9.1.6] (P19) (P20) (P47)
Page 465 Parts List Parts List 10.1 - Harness Assemblies - Service Parts List ID No. Part Number Name/Description Part of Wiring Harness Assy 24V (J60-J163) Harness Kit Part of Wiring Harness Assy LV (J61-J165) Harness Kit Part of Wiring Harness Assy LV RPG (J164-J311) Harness Kit Part of Wiring Harness Assy TMP (J24-J231)
Page 466: Optional 550-Sheet Feeder
Parts List Optional 550-Sheet Feeder Parts List 11.1 550-Sheet Feeder (1/2) 1 (with 2~17, PL11.2-11.4) (J171) (J83) 8 (with 9, 10) [Ref PL11.3.1] (P81) (P84) (P83) (P80) (P85) [Ref PL11.2.1] (P86) (P82) [Ref PL11.2.5] (J84) (P172) Front [Ref PL11.4.1] s6360-305 9-38 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 467 Parts List Parts List 11.1 550-Sheet Feeder (1/2) - Service Parts List ID No. Part Number Name/Description 059K59790 550-Sheet Feeder (with 2-17,PL11.2~11.4) Screw Joint Cover Front Frame Assy Top Front Frame Assy Top Rear Part of Wiring Harness Assy OPFREC (J83-J171) Harness Kit Plate Connector PWB Assy (with 9,10)
Page 468 Parts List Parts List 11.2 550-Sheet Feeder (2/2) (J80) 5 (with 4, 6, 7) (J821) 1 (with 2~4) (P821) Front s6360-306 9-40 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 469 Parts List Parts List 11.2 550-Sheet Feeder (2/2) - Service Parts List ID No. Part Number Name/Description Feeder Assy Left (with 2~4) Housing Left 003E56900 Stopper, Paper Tray 017E96630 Printer Feet (4 ea. per order) Feeder Assy Right (with 4,6,7) 110K12160 Paper Size Switch Assy Housing Right...
Page 470 Parts List Parts List 11.3 Tray 3 Paper Pick Assembly (J85) 1 (with 2~14,16~23,26) (J822) (P824) (P825) (J825) 7 No Paper Sensor (P822) (P823) 7 Low Paper Sensor (J824) (J82) Front (J81) (J823) s6360-307 9-42 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 471 Parts List Parts List 11.3 Tray 3 Paper Pick Assembly - Service Parts List ID No. Part Number Name/Description Paper Pick (Pickup Assy) Assembly (with 2~14,16~23, Roll Assy Turn Bearing (F6xL8)/Metal Clutch Assy Gear Idle 21/29 Stopper Clutch 130E87090 Sensor Photo (No Paper, Low Paper Sensor) Gear Feed2 Gear Idler Feed Part of Spring Kit Spring Feed H...
Page 472 Parts List Parts List 11.4 Universal Paper Tray 1 (with 2~27) 12 (with 13~16) Front s6360-289 9-44 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 473 Parts List Parts List 11.4 Universal Paper Tray - Service Parts List ID No. Part Number Name/Description 604K28854 Universal Paper Tray (with 2~27) Plate Assy Btm Pad Bottom Spring N/F Guide Assy Side L Gear Manual Guide Assy Side R Guide Assy End Actuator Guide End Actuator Size...
Page 474: Optional 1100-Sheet Feeder
Parts List Optional 1100-Sheet Feeder Parts List 12.1 1100-Sheet Feeder Covers 1 (with 2~14, PL12.2-12.6) [Ref PL12.6.1] Front s6360-309 9-46 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 475 Parts List Parts List 12.1 1100-Sheet Feeder Covers - Service Parts List ID No. Part Number Name/Description 059K59800 1100-Sheet Feeder (with 2~12,PL12.2~PL12.6) 802K77363 Cover Left 802K77352 Cover Right 417W41449 Caster (Non-locking) Cover Front Screw Joint 417W41349 Caster (Locking) 802E78002 Cover, Paper Tray Rear Caster Stopper 1 Caster Stopper 2 017K93433...
Page 476 Parts List Parts List 12.2 Feeders [Ref PL12.4.1] [Ref PL12.5.1] Front 1 (with 2, 3) 4 (with 5, 6) (P821) 1 (with 2, 3) 4 (with 5, 6) (P821) s6360-310 9-48 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 477 Parts List Parts List 12.2 Feeders - Service Parts List ID No. Part Number Name/Description Feeder Assy Left (with 2,3) Guide Cst L 003E56900 Stopper Paper Tray Feeder Assy Right (with 5,6) Guide Cst R 110K12160 Paper Size Switch Assy 054K28372 Feeder Chute Guide Paper...
Page 478 Parts List Parts List 12.3 Harness (P81) (P84) (P83) (P80) (P85) (P82) (P86) (J81) (J172) (J85) (J80) (J822) (J821) (J84) (J83) (P824) (J823) (J83) (P825) (J81) (J85) (J80) (J821) (J822) (P824) (J823) (P825) (J82) Front s6360-311 9-50 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 479 Parts List Parts List 12.3 Harness - Service Parts List ID No. Part Number Name/Description Part of Wiring Harness Assy OPFREC2 (J83-J172) Harness Kit Spacer 960K03290 Circuit Board HCF (OPTFDR 2 PWBA) Harness Assy OPF23 (J83-J84) Harness Assy SIZE2 (J80-J821) Harness Assy LOWP2 (J81-J823) Harness Assy OPFDR2 (J85-J822, P824, P825) Clamp Saddle...
Page 480 Parts List Parts List 12.4 Paper Pick Assembly HCF T1 1 (with 2~18, 20~22) (J825) 7 No Paper Sensor (P822) (P823) 7 Low Paper Sensor (J824) Front s6360-312 9-52 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 481 Parts List Parts List 12.4 Paper Pick Assembly HCF T1 - Service Parts List ID No. Part Number Name/Description 604K28602 Paper Pick Assembly HCF T1 (with 2~18, 20~22) Roll Assy Turn Bearing (F6xL8)/Metal Clutch Assy Gear Idle 21/29 Stopper Clutch 130E87090 Sensor Photo (No Paper, Low Paper Sensor) Gear Feed2...
Page 482 Parts List Parts List 12.5 Paper Pick Assembly HCF T2 1 (with 2~17, 19~21) (J825) 7 No Paper Sensor (P822) (P823) 7 Lower Paper Sensor (J824) Front s6360-313 9-54 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 483 Parts List Parts List 12.5 Paper Pick Assembly HCF T2 - Service Parts List ID No. Part Number Name/Description 604K28612 Paper Pick (Pickup Assy) Assembly HCF T2 (with 2~17, 19~21) Roll Assy Turn Bearing (F6xL8)/Metal Clutch Assy Gear Idle 21/29 Stopper Clutch 130E87090 Sensor Photo (No Paper, Low Paper Sensor)
Page 484 Parts List Parts List 12.6 Universal Paper Tray 1 (with 2~27) 12 (with 13~16) Front s6360-289 9-56 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 485 Parts List Parts List 12.6 Universal Paper Tray - Service Parts List ID No. Part Number Name/Description 604K28854 Universal Paper Tray (with 2~27) Plate Assy Btm Pad Bottom Spring N/F Guide Assy Side L Gear Manual Guide Assy Side R Guide Assy End Actuator Guide End Actuator Size...
Page 486: Xerox Supplies And Accessories
Parts List Xerox Supplies and Accessories Repair Kits, World Kits and Repacking Kits Description Part Number Kit, Spring 116-2031-00 604K38480 (6360) Kit, Sensor Actuator 116-2032-00 604K38490 (6360) Kit, Tray Holder 604K24151 Kit, Assorted Hardware (screws, E-rings) 604K24200 Kit, Paper Feed Roller...
Page 487 Parts List Power Cords Description Part Number Cable PWR, 115 V, 98, 0L 117E29520 Cable PWR EURO 220V , 99L 117E29500 Cable PWR U.K. 240 V, 96L 117E29510 Cable PWR AUST 240 V, 96L 117E29490 Cable Assy SWISS 220/240 V, 50 Hz 117E35050 Cable Assy PWR.
Page 488 Parts List Toner Cartridge Consumables Description (capacity) Part Number Yellow Toner Cartridge, Standard-Capacity 6300/6350 (4K) 106R01075 Yellow Toner Cartridge, Standard-Capacity 6360 (5K) 106R01216 Yellow Toner Cartridge, High-Capacity 6300 (7K) 106R01084 Yellow Toner Cartridge, High-Capacity 6350 (10K) 106R01146 Yellow Toner Cartridge, High-Capacity 6360 (12K) 106R01220 Yellow Toner Cartridge, Metered 6300/6350 (10K) 106R01088...
Page 489: Service Kits
Parts List Service Kits Service kits are available as an easy means to obtain spare parts normally associated with larger assemblies. The following tables list each kit’s contents. Feed Roller Kit The Feed Roller Kit provides replacements for the Paper Pick and Retard Roller Assemblies.
Page 490: Sensor Acutator Kit
Parts List Sensor Acutator Kit The Sensor Actuator Kit provides replacement actuators for the key paper path sensors. Two versions of the Sensor Actuator Kit are available. For 6300/ 6350 models, use P/N 116-2032-00. For 6360 models use P/N 604K38490. Repalcement springs for most of these actuators are included in the Kit.
Page 491: Hardware Kit
Parts List Hardware Kit Hardware Kit Contents - 604K24200 Part Number Name/Description Quantity 112W27678 Screw Deltite S 112W27698 SEMS Machine Screw 158W35878 Screw DEL TP 153W17888 Screw Tap WP 153W27878 Screw-Tap BIND 153W28078 Screw-Tap BIND 826E10100 Screw Set 826E12480 Screw M3X6B 826E12570 Screw-DT FL4X10J 826E12580...
Page 492: Harness Kit
Parts List Harness Kit Two versions of the Harness Kit are available. For 6300/6350 models, use P/N 116-2040-00. For 6360 models use P/N 604K38500. Harness Kit Contents - 116-2040-00 or 604K38500 Part Reference Name/Description Quantity PL3.2.11 Harness Assy OPFPLG (J17-P171) PL3.3.22 Harness Assy FDR (J47-J471,J472,J473,P474) PL4.1.21...
Page 493: Wiring Diagrams
Wiring Diagrams In this chapter... ■ Plug/Jack Locator Diagrams ■ Wiring Diagrams ■ Print Engine Wiring Diagrams ■ 1100-Sheet Feeder Wiring Diagrams ■ 550-Sheet Feeder Wiring Diagrams Chapter...
Page 494: Plug/Jack Locator Diagrams
Wiring Diagrams Plug/Jack Locator Diagrams The P/J Locator diagrams show the location of primary connections within the printer. and optional sheet feeders. Use these illustrations to locate connections called out in the troubleshooting procedures presented in Sections 3, 4, and 5. To find the location of a Plug or Jack: Locate the P/J connector designator in the first column of the table.
Page 495 Wiring Diagrams Print Engine Plug/Jack Designators (Continued) Map Coordinates Remarks H-143 Connects Engine Control Board and TNRFULL/FSR Harness. I-143 Connects the Engine Control Board and 24 V Harness. H-143 Connects the Engine Control Board and LV Harness. G-137 Connects the Engine Control and Image Processor Boards. H-109 Connects the Tray 1 Feed Solenoid and FRONT/DUP Harness.
Page 496 Wiring Diagrams Print Engine Plug/Jack Designators (Continued) Map Coordinates Remarks C-106 Connects the Control Panel and Control Panel Harness. CN1 4 B-153 Connects the Temperature/Humidity Sensor and TMP Harness. G-142 Connects the Engine Control Board and LV RPG Harness. E-105 Connects the CRUM Antenna and RFID2 Harness.
Page 497: Print Engine Plug/Jack Locators
Wiring Diagrams Print Engine Plug/Jack Locators The following maps indicate the location of key connections within the printer. Connections are referenced by their P/J designation. Map 1 - Xerographics 3411 s6360-315 Phaser 6300/6350/6360 Service Manual 10-5...
Page 498 Wiring Diagrams Map 2 - LVPS and Drive s6360-316 10-6 Phaser 6300/6350/6360 Service Manual...
Page 499 Wiring Diagrams Map 3 - Engine Control Board s6360-317 Phaser 6300/6350/6360 Service Manual 10-7...
Page 500 Wiring Diagrams Map 4 - Tray 2 Paper Pick Assembly s6360-318 10-8 Phaser 6300/6350/6360 Service Manual...
Page 501: 1100-Sheet Feeder Plug/Jack Designators
Wiring Diagrams 1100-Sheet Feeder Plug/Jack Designators 1000-Sheet Feeder Plug/Jack Designators Coordinates Remarks Upper Tray I-303 Connects the Upper OPTFDR Board and SIZE2 Harness. J-303 Connects the Upper OPTFDR Board and LOWP Harness. J-303 Connects the Upper OPTFDR Board and Drive Assembly. J-303 Connects the Upper OPTFDR Board and OPFREC2 Harness.
Page 502: 1100-Sheet Feeder Plug/Jack Locator
Wiring Diagrams 1100-Sheet Feeder Plug/Jack Locator s6360-335 10-10 Phaser 6300/6350/6360 Service Manual...
Page 503: 550-Sheet Feeder Plug/Jack Designators
Wiring Diagrams 550-Sheet Feeder Plug/Jack Designators 550-Sheet Feeder Plug/Jack Designators Coordinates Remarks I-205 Connects the OPTFDR Board and SIZE Harness. J-204 Connects the OPTFDR Board and LOWP Harness. J-205 Connects the OPTFDR Board and Drive Assembly. I-205 Connects the OPTFDR Board and OPFREC Harness. I-205 Connects the OPTFDR Board and OPFPLG2 Harness.
Page 504: 550-Sheet Feeder Plug/Jack Locator
Wiring Diagrams 550-Sheet Feeder Plug/Jack Locator s6360-331 10-12 Phaser 6300/6350/6360 Service Manual...
Page 505: Wiring Diagrams
Wiring Diagrams Wiring Diagrams Notations Used in Wiring Diagrams The following describes the legend used in the wiring diagrams shown on the following pages. Symbol Description Denotes a plug. Denotes a jack. Denotes Pin yy and Jack yy of the connector Pxx and Jxx.
Page 506 Wiring Diagrams Symbol Description Denotes a Clutch or Solenoid. Denotes a Motor. Denotes a photo sensor. I/L +24VDC Denotes DC voltage when the interlock switch in Engine Control Board turns on. +5VDC Denotes DC voltage. +3.3VDC Denotes signal ground. 10-14 Phaser 6300/6350/6360 Service Manual...
Page 507: Print Engine Wiring Diagrams
Wiring Diagrams Print Engine Wiring Diagrams Print Engine General Wiring (1/2) LVPS Power PL9.1.6 AC Inlet Harness P/J160 PL9.1.7 Interlock Harness P/J161 PL9.1.11 Rear Fan P/J166 PL1.1.19 LVPS Fan P/J167 PL1.1.31 Fuser Fuser Assembly P/J162 PL5.1.1 Engine Control P/J361 Board PL9.1.16 P/J36 Humidity Sensor...
Page 508: Print Engine General Wiring (2/2)
Wiring Diagrams Print Engine General Wiring (2/2) Engine Control Board Xerographics (2/2) Drive Section PL9.1.16 HVPS Imaging Unit Duplex Motor Assembly PL9.1.21 PL6.1.1 P/J13 P/J501 PL5.4.5 JP203 IDT2 JP204 P/J141 P/J16 JP303 IDT2 Cleaner Main Drive Assembly JP304 P/J48 J481 PL8.1.2 Transfer JP201...
Page 509: Power
Wiring Diagrams Power LVPS Engine Control PL9.1.6 Board PL9.1.16 Interlock +24VDC P/J163 P/J60 I/L_+24VDC +24V I/L_+24VDC Interlock Harness P/J161 PL9.1.11 +5VDC P/J161 I/L_+5VDC P/J167 24V_FAN_LV ALM_FAN_LV LVPS Fan PL1.1.31 P/J166 24V_FAN_REAR ALM_FAN_REAR Rear Fan +5VDC Control PL1.1.19 +3VDC P/J164 P/J311 3.3V_ESS +3.3V_C 3.3V_ESS...
Page 510: Tray 2
Wiring Diagrams Tray 2 Engine Control Paper Size Board Switch PL9.1.16 PL3.2.5 P/J47 P/J471 CST1 SIZE0 SWITCH ON(L)+3.3VDC CST1 SIZE1 SWITCH ON(L)+3.3VDC CST1 SIZE2 SWITCH ON(L)+3.3VDC +3.3VDC P/J47 P/J472 PULL UP +3.3VDC CST1 NO PAPER SENSED(H)+3.3VDC No Paper Sensor +3.3VDC PL3.3.7 P/J47 P/J473...
Page 511: Drive Section
Wiring Diagrams Drive Section Engine Control Board PL9.1.16 Duplex Motor Interlock +24VDC Assembly PL5.4.5 P/J13 P501 J501 I/L +24VDC I/L +24VDC DUP_A DUP_B DUP_XA DUP_XB Interlock +24VDC Main Drive Assembly PL8.1.2 +5VDC P/J48 P/J481 I/L +24VDC I/L +24VDC +5VDC xMAIN_MOT_START ROTATION_MOT_MAIN CLK_MAIN_MOT MAIN_H/L...
Page 512: Developer (1/2)
Wiring Diagrams Developer (1/2) Engine Control Board PL9.1.16 +5VDC P/J51 P/J701 +5VDC NOTNR_Y(H)+3.3VDC No Toner Sensor (Y) PL7.2.5 +5VDC P/J51 P/J702 +5VDC NOTNR_M(H)+3.3VDC No Toner Sensor (M) PL7.2.5 +5VDC P/J51 P/J703 +5VDC NOTNR_C(H)+3.3VDC No Toner Sensor (C) PL7.2.5 +5VDC P/J51 P/J704 +5VDC NOTNR_K(H)+3.3VDC...
Page 513: Developer (2/2)
Wiring Diagrams Developer (2/2) Engine Control Board Toner Cartridge Holder PL9.1.16 PL7.2.1 Interlock +24VDC Toner Motor (Y) P/J51 P511 J511 I/L +24VDC TMOT_Y_A TMOT_Y_B TMOT_Y_XA TMOT_Y_XB Toner Cartridge Holder PL7.2.2 Interlock +24VDC Toner Motor (M) P/J51 P512 J512 I/L +24VDC TMOT_M_A TMOT_M_B TMOT_M_XA...
Page 514: Fuser
Wiring Diagrams Fuser Engine Control Board PL9.1.16 +5VDC P/J24 +5VDC Temperature/Humidity Sensor PL9.1.20 +3.3VDC Fuser PL5.1.1 P/J36 J361 P361 P323 J323 P/J327 PULL UP +3.3VDC EXIT PAPER SENSED(L)+3.3VDC Exit Sensor +3.3VDC P/J36 J361 P/J144 EEPROM DATA EEPROM CLOCK Fuser +3.3VDC EEPROM P/J36 J361...
Page 515: Laser Unit
Wiring Diagrams Laser Unit Engine Control Laser Unit PL6.1.2 Board PL9.1.16 QBLD PWB Scanner Motor P/J15 P/J151 P/J152 XPDATA_A_Y XPDATA_B_M XPDATA_C_C XPDATA_D_K MO_A_Y MO_B_M MO_C_C MO_D_K VL1_A_Y VL1_B_M P/J153 SOS PWB VL1_C_C VL1_D_K LD_+5V Interlock SCANNER MOTOR CLOCK +24VDC SOS SENSED(L) +3.3VDC I/L +24VDC SCANNER MOTOR ON(L)+5VDC Imaging Unit...
Page 516: Xerographics (1/2)
Wiring Diagrams Xerographics (1/2) Engine Control Board PL9.1.16 +5VDC P/J36 P/J136 +5VDC ADC_VOUT GLED ADC_VMON CTD (ADC) Holder PL5.2.19 +5VDC P/J52 P/J142 +5VDC BTR_TONER_FULL(L)+3.3VDC Toner Full Sensor PL5.2.20 +3.3VDC P/J191 P/J144 +3.3VDC CLOCK EEPROM Board PL9.1.12 DATA s6360-327 10-24 Phaser 6300/6350/6360 Service Manual...
Page 517: Xerographics (2/2)
Wiring Diagrams Xerographics (2/2) Engine Control Board HVPS PL9.1.16 PL9.1.21 P/J140 P/J139 Interlock +24VDC P/J16 P/J141 I/L +24VDC JP203 +5VDC JP204 JP303 +3.3VDC JP304 JP201 +3.3V JP202 CLOCK JP301 DATA JP302 HV_MON_BTR_V JP307 JP308 JP305 JP306 JP101 JP102 JP103 JP104 JP105 JP106 JP107...
Page 518: Paper Feed
Wiring Diagrams Paper Feed Engine Control Board PL9.1.16 +3.3VDC P/J13 P/J133 PULL UP +3.3VDC Duplex Jam Sensor PL5.4.1 DUP JAM SENSED(L)+3.3VDC +3.3VDC P/J13 P/J134 PULL UP +3.3VDC Stack Full Sensor PL5.4.1 FULL STACK SENSED(L)+3.3VDC +3.3VDC P/J13 P/J135 PULL UP +3.3VDC Tray 1 (MPT) No Paper Sensor MSI NO PAPER SENSED(H)+3.3VDC...
Page 519: Image Processor Board
Wiring Diagrams Image Processor Board Engine Control Board I/P Board P/J120 J910 Mode Select Port /Reset J920 VX_RXD Serial 3.3V Debug Port VX_TXD Test Print s6360-372 Phaser 6300/6350/6360 Service Manual 10-27...
Page 520: Control Panel
Wiring Diagrams Control Panel Engine Control Board PL9.1.16 P/J14 Control Panel P/J22 P/J220 s6360-330 10-28 Phaser 6300/6350/6360 Service Manual...
Page 521: 1100-Sheet Feeder Wiring Diagrams
Wiring Diagrams 1100-Sheet Feeder Wiring Diagrams 1100-Sheet Feeder General Wiring Upper Tray PWBA OPTFDR 2T PL12.3.3 Drive Section Paper Size Switch P/J80 P/J821 PL12.2.6 Engine Control Board Low Paper Sensor P/J81 P/J823 PL9.1.16 PL12.4.7 P/J17 P171 J172 P/J83 Turn Roller Clutch P/J85 P/J825 PL12.4.4...
Page 522: Drive
Wiring Diagrams Drive Engine Control Upper OPTFDR 2 Board Board PL9.1.16 PL12.3.3 Interlock Interlock +24VDC +24VDC P/J17 P171 J172 P/J82 P/J83 I/L+24VDC I/L +24VDC Drive Assy FDR_A PL12.3.9 I/L+24VDC FDR_B +3.3VDC +3.3VDC FDR_XA FDR_XB +3.3VDC TRY_SNS 10 1 P172 J172 P/J83 From Single Feeder Unit s6360-337...
Page 523: Upper Tray
Wiring Diagrams Upper Tray Upper OPTFDR 2 Board Paper Size Switch PL12.3.3 PL12.2.6 P/J80 P/J821 OPTION TRAY2 SIZE0 ON(L) +3.3VDC OPTION TRAY2 SIZE1 ON(L) +3.3VDC OPTION TRAY2 SIZE2 ON(L) +3.3VDC +3.3VDC P/J81 P/J823 PULL UP +3.3VDC OPTION TRAY2 LOW PAPER ON(H) +3.3VDC Low Paper Sensor Interlock...
Page 524: Lower Tray
Wiring Diagrams Lower Tray Upper Lower Paper Size OPTFDR 2 OPTFDR 2 Switch Board Board PL12.2.6 P/J83 P/J84 P/J80 P/J821 PL12.3.3 PL12.3.3 Option Tray3 Size0 On(L) +3.3VDC Option Tray3 Size1 On(L) +3.3VDC Option Tray3 Size2 On(L) +3.3VDC +3.3VDC P/J81 P/J823 Pull Up +3.3VDC Option Tray3 Low Paper On(H) +3.3VDC Low Paper...
Page 525: 550-Sheet Feeder Wiring Diagrams
Wiring Diagrams 550-Sheet Feeder Wiring Diagrams 550-Sheet Feeder General Wiring OPTFDR 1 Board PL11.1.10 Drive Section Tray Engine Control Paper Size Switch P/J80 P/J821 Board PL11.2.6 Drive PL9.1.16 Low Paper Sensor P/J81 P/J823 PL11.3.7 P/J17 P/J171 P/J83 Turn Roller Clutch P/J85 P/J825 PL11.3.4...
Page 526: Drive
Wiring Diagrams Drive Engine Control OPTFDR 1 Board Board PL11.1.10 PL9.1.16 Interlock Interlock +24VDC +24VDC P/J17 P171 J171 P/J82 P/J83 I/L+24VDC I/L +24VDC Drive Assy FDR_A PL11.3.15 I/L+24VDC FDR_B +3.3VDC +3.3VDC FDR_XA FDR_XB +3.3VDC TRY_SNS 10 1 s6360-333 10-34 Phaser 6300/6350/6360 Service Manual...
Page 527: Tray
Wiring Diagrams Tray OPTFDR 1 Board PL11.1.9 Paper Size Switch PL11.2.6 P/J80 P/J821 OPTION TRAY2 SIZE0 ON(L) +3.3VDC OPTION TRAY2 SIZE1 ON(L) +3.3VDC OPTION TRAY2 SIZE2 ON(L) +3.3VDC +3.3VDC P/J81 P/J823 PULL UP +3.3VDC OPTION TRAY2 LOW PAPER ON(L) +3.3VDC Low Paper Sensor PL11.3.7 Interlock...
Page 528 Wiring Diagrams 10-36 Phaser 6300/6350/6360 Service Manual...
Page 529: Reference
Reference Contents... ■ Phaser 6300/6350 Menu Map ■ Phaser 6360 Menu Map ■ Printer Status Codes ■ 6300/6350 Service Diagnostics Menu Map ■ 6360 Service Diagnostics Menu Map ■ Service Diagnostics Tests ■ Mode Select Port ■ Obtaining Serial Back Channel Traces ■...
Page 530: Phaser 6300/6350 Menu Map
Reference Phaser 6300/6350 Menu Map Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 531 Reference Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 532: Phaser 6360 Menu Map
Reference Phaser 6360 Menu Map Up Arrow Main Menu: Control Panel Buttons: Ready To Print Ready To Print Cancel Walk-Up Features Walk-Up Features Help Information Information Back Paper Tray Setup Paper Tray Setup Printer Setup Printer Setup Walk-Up Features Down Arrow...
Page 533 Reference Printer Setup TCP/IP Setup TCP/IP Connection Setup Page DHCP/BOOTP Network Setup Ethernet Speed Configuration Page AutoIP EtherTalk USB Setup Connection Setup TCP/IP Address Reset Connection Setup TCP/IP Network Mask Paper Handling Setup USB Port TCP/IP Gateway Paper Source Wait Timeout Port 9100 2-Sided Printing* Page Description Language...
Page 534: Printer Status Codes
Reference Printer Status Codes Printer status codes that appear in the Service Usage Profile at line 237, on the printer Status page, and output by the Diagnostic Fault History utility are defined in the following table. Refer to the “Messages, Codes, and Procedures”...
Page 535 Non-Xerox Imaging Unit. The Imaging Unit CRUM indicates that the Imaging Unit is not a genuine Xerox replacement part. Replace Non-Xerox Cyan Toner Cartridge. User selected to not to use a third- party Toner Cartridge when prompted. Replace Non-Xerox Magenta Toner Cartridge. User selected to not to use a third- party Toner Cartridge when prompted.
Page 536 Reference Printer Status Codes (Continued) Code Description Dusty Density Sensor. The CTD (ADC) Sensor does not reach reference voltage. Jam at Fuser. The Fuser Exit Sensor indicates that paper remains in the Fuser. Jam at Duplex. The Duplex Jam Sensor indicates that paper remains in the chute. Jam at Registration Roller.
Page 537 Reference Printer Status Codes (Continued) Code Description Paper Not Available Load Tray 4 with [size] [type]. The Paper Size Switch indicates that the paper loaded in Tray 4 does not match the size specified by the print job. Paper Not Available Load Tray 5 with [size] [type]. The Paper Size Switch indicates that the paper loaded in Tray 5 does not match the size specified by the print job.
Page 538 Reference Printer Status Codes (Continued) Code Description Output Tray is Full Unload Paper. The Full Stack Sensor indicates a full Output Tray. Replace Cyan Toner Cartridge. Cyan cartridge life counter is at end of life. Replace Magenta Toner Cartridge. Magenta cartridge life counter is at end of life. Replace Yellow Toner Cartridge.
Page 539 Remove Ribbon From Black Toner Cartridge. The No Toner Sensor indicates the Ribbon is present on the Black cartridge. The Cyan Toner Cartridge is not a genuine Xerox product. The Toner Cartridge CRUM indicates the Cyan cartridge is not a Xerox product.
Page 540: 6300/6350 Service Diagnostics Menu Map
Tray 4 Low Paper Sensor For Authorized Service Personnel Use Only Tray 5 Low Paper Sensor The Service Menu functions are to be used by Xerox service Tray 1 (MPT) No Paper Sensor personnel and authorized service providers only. The printer can Tray 2 No Paper Sensor damaged by the improper use of the built-in service tests.
Page 541: Service Diagnostics Menu Map
For Authorized Service Personnel Use Only. Service Menu Yellow Toner CRUM Sensor functions are to be used by Xerox service personnel and Tray 2 Low Paper Sensor authorized service providers only. The printer can be damaged by Tray 3 Low Paper Sensor improper use of the built-in service tests.
Page 542: Service Diagnostics Tests
Reference Service Diagnostics Tests Service Diagnostics Tests and Utilities Test Control Panel Display and Test Definition - Prints the Service Diagnostics menu then exits diagnostic mode. Print Service Menu Map General Status - Provides the following print engine status: General Engine Status No Status To Report No Status to Report = the printer is -or one or more online and ready to print.
Page 543 Reference Service Diagnostics Tests and Utilities (Continued) Test Control Panel Display and Test Definition Set Default Print Sets print parameters to default values: Parameters Color Mode: 4 Color, Print Mode: Simplex, Resolution: 600 dpi, Media Type: Plain Paper, Media Source: Tray 2, Media Coating: Normal, Media Size: Letter.
Page 544 Reference Service Diagnostics Tests and Utilities (Continued) Test Control Panel Display and Test Definition Developer Motor High Speed Audible verification of motor Normal Speed function. Half Speed CAUTION: Only run the developer motor Slow Speed test once per power cycle to avoid excessive amounts of Reverse High Speed toner being forced inside the...
Page 545 Reference Service Diagnostics Tests and Utilities (Continued) Test Control Panel Display and Test Definition LVPS Fan High Speed Audible verification of motor High Speed Continuous function. Check for airflow. Fuser Fan High Speed Audible verification of motor Low Speed functionality. High Speed Continuous Check for airflow.
Page 546 Reference Service Diagnostics Tests and Utilities (Continued) Test Control Panel Display and Test Definition Transfer Roller Toner Toner Waste [Not] Full Block the Toner Full Sensor Full Sensor (PL5.2.20) to change the sensor state. Image Unit Not Image Unit is [Not] Present Open Door C to change the state of Installed Sensor the Switch.
Page 547 Magenta Toner Install Date Yellow Toner Install Date Toner CRUM Check (<Color> Not) Genuine Xerox Toner Verifies that genuine Xerox toner is installed in the printer. CRU Life Reset Resets life count of selected item. Sets Transfer Roller life to unused...
Page 548 Reference Service Diagnostics Tests and Utilities (Continued) Test Control Panel Display and Test Definition CRU Life Read Black Toner (K) Life Accesses the various life counts Range: 0-9001 Units: Auger turns stored in NVRAM. Cyan Toner (C) Life Use the normal customer mode Range: 0-9001 Units: Auger turns features for resolving consumable life Magenta Toner (M) Life...
Page 549: Mode Select Port
Reference Mode Select Port The Mode Select Port (J910), accessible from the Rear Panel, is a 6-pin port used to place the printer in one of two operational modes or to reset the Image Processor Board. To access these modes, turn off the power and connect a jumper between the pin or pins indicated in the following table and either pin1 or 6.
Page 550: Obtaining Serial Back Channel Traces
Reference Obtaining Serial Back Channel Traces In rare cases the printer may exhibit unusual behavior that is difficult to troubleshoot. In such cases, if feasible, it can be useful to obtain a back channel trace from the printer’s Serial Debug Port. The back channel trace, lists step-by-step what the printer is doing up to the point that an error occurs.
Page 551: Preparing The Printer For Shipment
Reference Preparing the Printer for Shipment Use either the original packing materials or the Repackaging Kit to package the printer for shipment. The Repackaging Kit includes detailed instructions to prepare the printer for shipment. If the original packaging is available, follow these instructions: Caution Do not remove the Toner Cartridges from the printer.
Page 552 Reference A-24 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 553 Index Numerics Power Switch 2-45 troubleshooting 4-15 wiring 10-17 1100-Sheet Feeder Actuator Kit 9-62 2-49 Circuit Board HCF addressability 1-14 connections 10-10 adjustments 9-51 part number color balance components 2-47 color calibration dimensions 1-13 color intensity docking 8-112 color registration Drive Motor 2-49 image area...
Page 554 cleaning procedures total page count Developer Assemblies Transfer Roller life 2-13 Imaging Unit CPU interrupts error laser windows crossover cable 4-25 cleaning utility A-19 CRUM clearances, minimum 1-13 CRUM Connector Clutch tests A-18 location 2-21 codes part number 9-29 error removal 8-81 status...
Page 555 Door A Envelope Roller 2-34 close front door error part number 9-23 Link removal 8-51 part number 9-19 envelopes removal 8-97 supported sizes 1-18 location wrinkling 4-20 Door B error message summary close front door error error messages location abbreviations used Stopper Strap 8-51 Control Panel...
Page 556 part number 9-23 Fuser Exit Sensor 2-37 Feed Roller Kit actuator removal 8-69 contents 9-61 testing A-17 part number 9-58 Fuser Fan 2-36 Feed Solenoid 2-41 connector location 10-5 Feeder Chute failure error part number removal 8-67 removal 8-22 testing A-15 fonts wiring...
Page 557 9-29 connectors 10-6 install or reseat error location 2-45 life count 1-12 overcurrent protection 4-14 location 1-10 overvoltage protection 4-14 non-Xerox imaging unit error part number 9-35 part number 9-27 8-100 removal precautions 8-10 troubleshooting 4-15 removal wiring diagram 10-17...
Page 558 options troubleshooting 4-24 POST testing Network Diagnostics 4-24 supported types 1-12 No Paper Sensor 2-40 upgrades 9-59 connector location 10-8 Menu Map part number 9-13 6300/6350 menu removal 8-31 6360 menu testing A-17 metered printing No Toner Sensor 2-43 Microswitch 2-18 connector location 10-5...
Page 559 fault types failure error hard faults location 2-45 error display removal 8-103 LED blink patterns testing A-15 types wiring 10-17 Health LED Rear Panel indicators layout memory error correction 4-17 registration soft faults color registration page corrective actions horizontal adjustment Startup page format restore defaults types...
Page 560 No Paper Sensor 2-40 Feed Roller Kit location 2-20 contents 9-61 part number 9-13 part number 9-58 testing A-17 Gear Kit No Toner Sensor 2-14 contents 9-63 connector location 10-5 Hardware Kit location 2-21 contents 9-63 part number 9-31 part number 9-58 removal 8-88...
Page 561 test print Tray 2-39 600 x 600 test print capacity 1-19 analyzing components 2-39 CMYK test print Feed Roller engine test print 5-10 removal 8-35 Service Diagnostics test prints A-14 replacement kit 9-61 service test print Feeder Chute setting test parameters A-15 part number Test Print Button...
Page 562 Turn Clutch 2-40 web browsing Turn Roller 2-41 web support 4-23 Windows printing problems Unique Parts Universal tray 2-39 Xerox Supplies and Accessories 9-58 9-58 part number I – 10 Phaser 6300/6350/6360 Color Laser Printer Service Manual...
Page 564 701P45775...

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Phaser 6300 Phaser 6350

Xerox Phaser 6360 Service Manual

General Information

Theory of Operation

Error Messages and Codes

General Troubleshooting

Print-Quality Troubleshooting

Adjustments and Calibrations

Cleaning and Maintenance

Service Parts Disassembly

Quick Links

Troubleshooting

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Summary of Contents for Xerox Phaser 6360