Mercedes-Benz COMAND Operating Instructions Manual page 114

Problems with the navigation system
112
Problem
You see a message
informing you that the
DVD containing the
digital map is
incompatible with the
system software.
Problem
The map software
update has failed.
Problem
COMAND asks for an
activation code during
the map update.
Possible causes/consequences and M Solutions
The DVD containing the digital map cannot be used for the update.
To confirm the message: press W the COMAND controller.
X
Eject the DVD.
X
Have the database checked at an authorized Mercedes-Benz
X
Center.
Possible causes/consequences and M Solutions
The DVD is dirty.
Clean the DVD.
X
Restart the update.
X
The DVD is scratched.
Consult an authorized Mercedes-Benz Center.
X
There is overheating due to excessive temperatures in the vehicle
interior.
Wait until the vehicle interior has cooled down.
X
Restart the update.
X
COMAND's integral hard drive is faulty.
Consult an authorized Mercedes-Benz Center.
X
Possible causes/consequences and M Solutions
The digital map is secured with an activation code.
Consult an authorized Mercedes-Benz Center.
X