Software Troubleshooting; Navigation; Verify The Software Version; Verify The Keycodes - Nortel BCM50 Troubleshooting Manual

Chapter 4

Software Troubleshooting

Use the information in this chapter to troubleshoot problems related to the BCM50 software
components.

Navigation

Complete the following tasks, in the order shown below, to troubleshoot some of the common
problems that you may encounter with the BCM50 software:
•

Verify the software version

•

Verify the keycodes

•

Check the programming of lines and phones

• Restoring system data
• Verify the software inventory
Verify the software version
In the Element Manager, select Help > About. A panel displays and provides information about
the Element Manager, such as the Release level.
Verify the keycodes
If a specific feature is not functioning, verify that the feature is included in your installed
keycodes. For information about how to verify the installed keycodes, see
page 25.
Check the programming of lines and phones
You can use the Element Manager to view the programming of lines and phones. When you view
the lines, the information on the panels may vary, depending on the type of line.
The Element Manager displays line information in two sections:
• The main section,
lines and the current or default settings.
• The bottom section contains three tabs. The contents of the tabs may vary, depending on the
line selected in the top table.
— The Properties
— The Preferences
on page 37
on page 37
on page 46
on page 48
Trunk/Line data, is located at the top of the screen and provides a table of
tabbed panel provides the settings for individual line characteristics.
tab shows information that may vary from trunk to trunk
on page 37
BCM50 Troubleshooting Guide
37
Verify the keycodes on