Introduction; Purpose; Audience; Organization - Nortel BCM50 Troubleshooting Manual

Chapter 1

Introduction

The Nortel Business Communications Manager 50 (BCM50) provides private network and
telephony management capability to small and medium-sized businesses. The BCM50 system
integrates voice and data capabilities, IP Telephony gateway functions, and data-routing features
into a single telephony system. It also enables you to create and provide telephony applications for
use in a business environment.

Purpose

This guide provides procedural information to help you troubleshoot and isolate problems in your
BCM50 network.

Audience

The BCM50 Troubleshooting Guide is for use by network administrators responsible for
maintaining BCM networks that include BCM50 devices. This guide is also useful for network
operations center (NOC) personnel supporting a BCM50 managed services solution. To use this
guide, you must:
• be an authorized BCM50 administrator within your organization
• know basic Nortel BCM50 terminology
• be knowledgeable about telephony and IP networking technology

Organization

This guide is organized for easy access to information that explains the troubleshooting procedures
associated with using the BCM50 system. This guide contains information on the following topics:
• Initial Troubleshooting
• Hardware Troubleshooting
• Software Troubleshooting
• Advanced Troubleshooting
• Downloading Software
• Troubleshooting Tools
• Understanding system messages
• Useful Troubleshooting Links
• Frequently Asked Questions
• Contacting Technical Support
on page 15
on page 17
on page 37
on page 51
on page 69
on page 73
on page 75
on page 77
on page 79
on page 89
BCM50 Troubleshooting Guide
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