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CHAPTER 5 TROUBLESHOOTING
Symptom
Printing (con't)
A print job stalls or stops
after one or a few pages.
Print quality is poor.
T05-104-09 iR-M2 error messages and conditions (Continued)
5-20
Possible cause
Possibly one of the follow-
ing:
• A PostScript or application
error
• System software is cor-
rupted
Incorrect or faulty DIMM or
faulty DIMM connection.
Possibly one of the follow-
ing:
• A file or application prob-
lem.
• A missing or outdated
printer description file.
• The application cannot find
the appropriate printer de-
scription file.
COPYRIGHT © 2002 CANON INC.
Suggested action
1. Cancel the iR-M2 print job.
2. If this fails to clear the problem, reboot
the iR-M2.
3. If the problem persists, select Clear
Server from the Run Setup menu on
the Control Panel.
4. Set Print Cover Page to Yes and re-
send the problem job; The Cover Page
will indicate PS Error.
You can also double click the problem
job in the Command WorkStation win-
dow to get more information on the
postscript error.
5. If the problem persists, reinstall system
software (see page 4-56).
Corrupt system software may cause
the system to hang at this screen.
1. Power off the iR-M2; reseat the DIMM
to remove any oxidation on the con-
nector (see page 4-28).
2. Verify memory amount on the Con-
figuration Page.
3. If the problem persists after replacing
the DIMM, you may need to replace
the motherboard (see page 4-26).
1. Print a iR-M2 Test Page (see page 5-
22).
2. If the quality of the iR-M2 Test Page is
good, the error condition may be
caused by a file or an application prob-
lem.
3. Make sure the appropriate printer de-
scription file is installed. See the Print-
ing Guide for a list of printer files.
2000 2000 2000 2000
NM-PDL REV.0 JULY 2002
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